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Customer reviews: Consentmo GDPR Compliance

Develop by Consentmo

GDPR Backpack helps Shopify merchants comply with EU data protection laws. This review covers its features, pricing, and real user feedback to help you decide if it’s the right app for your store.

Reviews (1,389)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with the Consentmo GDPR Compliance app. It is praised for simplifying the complex process of GDPR compliance, offering excellent customer support, and providing a user-friendly interface. Merchant feedback highlights the app as essential for businesses within the EU needing to ensure compliance with data protection regulations.

Key Strengths

  • Outstanding customer support, especially from representatives like John, Georgi, and Zeus.
  • Ease of installation and configuration.
  • Comprehensive, user-friendly guidance and tutorials.
  • Highly customizable privacy and cookie consent features.
  • Real-time updates and compliance tracking features.

Common Concerns

  • Some users initially found the setup process daunting due to the complexity of GDPR regulations.
  • A few inconsistencies between help pages and Shopify menus can pose challenges during installation.

Final Thoughts

The Consentmo GDPR Compliance app receives strong commendations for its effectiveness in ensuring GDPR compliance in a straightforward manner. Merchants are quick to recommend the app due to its robust support and easy adaptability to business needs. Given its comprehensive feature set and stellar support team, the app remains a highly recommended solution for businesses aiming to comply with GDPR regulations effectively.

DESMIRAGES

May 14, 2025  on Shopify

I’ve been using Consentmo for about a year — the app is great, easy to use, and does what it promises in terms of cookie compliance. However, I suspect it may have affected my Meta Ads retargeting campaigns. While I’m not 100% sure, I noticed that during the time I was using Consentmo, my retargeting audience stayed unusually small. Since I disabled the app and switched to Shopify’s native cookie banner, my Meta Ads retargeting has been working much better. It seems like there might be something in the way Consentmo handles Facebook Pixel events or consent for tracking. Again, I can’t confirm the link with certainty, which is why I’m still giving 3 stars. But if you're running Facebook Ads and notice issues with retargeting audiences, it might be worth checking if Consentmo is impacting your Pixel data.

Neary

May 13, 2025  on Shopify

Une aide géniale pour l'équipe, l'application est très propre et facile à installer. Je recommande fortement !

Itsara bijoux

May 13, 2025  on Shopify

Conformité à la V2 de Google, assez simple à mettre en place. Ça fait toujours un peu peur au début quand on a jamais mis les mains dans le code mais là c'est vraiment basique. La petite vidéo montre bien les deux emplacements à trouver et après c'est juste un simple copier coller. Le design est épuré, c'est ce que nous voulons. Le setup est fluide également. Rien à dire, ça fait le job. Un bon service client.

LUCEAT PIERCING

May 12, 2025  on Shopify

Merci au support pour votre aide, et surtout a Zeus qui m'a suivi du début à la fin dans mes démarches

Arcadia

May 09, 2025  on Shopify

Finally an easy to install solution to handle GCMV2 that works on Shopify, the support was really great! Thanks again to Zeus!

Kapissh

May 09, 2025  on Shopify

Great, your implementation instructions are awesome and so is John. If i like this version, I will get monthly upgrade. Thanks for your help.

Nerve Renew

May 07, 2025  on Shopify

Really good especially Zeus from the customer support helps you set the app properly step by step to make your site GDPR compliant.

Casida

May 06, 2025  on Shopify

Its a great App that does all we need and the support is very quick and competent to help, special thanks to Zeus who is amazing in assisting us!

Manuka Doctor

May 02, 2025  on Shopify

App is working very well but I am giving 5 stars for the quality of the support. It's a tricky area to navigate and the advice and support from the app is clear and always helpful. Zeus has helped me a few times and very pleased with the help.

LiveFresh

May 02, 2025  on Shopify

Had some issues styling the banner, but Zeus from support was really helpful and made it all work! Thanks again

Mambí

May 02, 2025  on Shopify

This is not only a fantastic app for privacy compliance purposes, but it's also supported by an incredibly helpful team. Georgi fielded a compliance check within just a few minutes of my 2:15 AM request. I wasn't expecting to receive an email, or hear back from a real person, for at least 24 hours. That says alot about the customer service. Very confident in this app/developer.

Holawild

Apr 30, 2025  on Shopify

The app is easy to setup and the support staff are amazing in helping with the latter half of the setup for Google Consent Mode V2. Georgi and Zeus were both very professional and polite through-out.

Retrofitlab.com

Apr 30, 2025  on Shopify

Good app and the Consentmo team is very helpfull to assist and setup the correct settings for compliance.

GardenHearth

Apr 29, 2025  on Shopify

I haven't yet tried all the features, but of the 4-5 apps I've looks at, this one seems to have the best features, nicest interface, and a HUGE amount of help documentation, videos, examples, etc. I really appreciated the personal compliance checkup and help making some of the integrations. Georgi from their team was super helpful and proactive it walking me through exactly how to get my site set up compliantly with the app.

Nada Mas Collection

Apr 28, 2025  on Shopify

Ottima per aderire alle leggi GDPR europee. Assistenza e impostazione dell'app impeccabili. Very thanks to Georgi for the help.

The Hair Fuel

Apr 27, 2025  on Shopify

I've been using the Consentmo GDPR app and couldn't be happier. It's easy to set up, works seamlessly, and gives me peace of mind knowing my site is compliant. On top of that, the customer service is outstanding—Georgi was incredibly helpful, responsive, and went above and beyond to make sure everything was running perfectly. Highly recommend both the app and their amazing support team!

Flaggkompaniet

Apr 26, 2025  on Shopify

Helt vilt bra kundeservice. Jeg var litt stuck med cookie banner og oversettelse til lokalt språk, men kundeservice fikset alt. Veldig hyggelige er det og! 10/10

SPACE ISLAND

Apr 25, 2025  on Shopify

Quick and easy setup! John was super helpful with the coding, and I was up and running immediately. Definitely recommend this app!

Avyrona

Apr 25, 2025  on Shopify

I had some initial issues with the cookie banner not showing up, and it took a while to understand what was going on. But the support I received (especially from John!) was truly helpful and patient. Once everything was configured correctly and the integration script was added, the setup worked as expected. The app itself is full of useful features, and I appreciate that it supports Google Consent Mode V2 even on the lower plan. Great tool for compliance — thank you!

Mondetta

Apr 25, 2025  on Shopify

Zeus and John have both been helpful in making sure we understand how their product works, and more generally how to go about resolving cookie management. We use this app across our multiple Shopify stores.

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