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Customer reviews: Consentmo GDPR Compliance

Develop by Shopify

GDPR Backpack helps Shopify merchants comply with EU data protection laws. This review covers its features, pricing, and real user feedback to help you decide if it’s the right app for your store.

Reviews (1,700)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with the Consentmo GDPR Compliance app. It is praised for simplifying the complex process of GDPR compliance, offering excellent customer support, and providing a user-friendly interface. Merchant feedback highlights the app as essential for businesses within the EU needing to ensure compliance with data protection regulations.

Key Strengths

  • Outstanding customer support, especially from representatives like John, Georgi, and Zeus.
  • Ease of installation and configuration.
  • Comprehensive, user-friendly guidance and tutorials.
  • Highly customizable privacy and cookie consent features.
  • Real-time updates and compliance tracking features.

Common Concerns

  • Some users initially found the setup process daunting due to the complexity of GDPR regulations.
  • A few inconsistencies between help pages and Shopify menus can pose challenges during installation.

Final Thoughts

The Consentmo GDPR Compliance app receives strong commendations for its effectiveness in ensuring GDPR compliance in a straightforward manner. Merchants are quick to recommend the app due to its robust support and easy adaptability to business needs. Given its comprehensive feature set and stellar support team, the app remains a highly recommended solution for businesses aiming to comply with GDPR regulations effectively.

Genuine Fred

Jan 12, 2026  on Shopify

Zeus, John and Joseph provide excellent customer support. Always quick to respond, professional and thorough.

Heron's Loft®

Jan 11, 2026  on Shopify

This is a great app! Georgi was very helpful with the support my store required. I definitely recommend used this for your compliance needs for your store! 5/5! Thank you!

Peaty's

Jan 07, 2026  on Shopify

Really impressed. Had an email about an issue. had a clickable link to the live chat with a note of the issues already in the chat. Georgi was really helpful identifying what needed to be updated and giving me step by step tutorials of what needed doing and how exactly to do it. He was patient and helpful. Which is even better as we are on one of the lower plans.

Tealbee

Jan 05, 2026  on Shopify

Wow, I was quite lost as far as what I needed to do for compliance. John stayed on chat with me so patiently and made sure we went through all the steps. Thank you for helping us!

Peet's Coffee

Jan 05, 2026  on Shopify

A reliable app that is constantly being upgraded, and their support team (especially John) is fantastic. They are always quick to respond and effective!

Buenospa

Jan 05, 2026  on Shopify

Georgi from support was very helpful in finding out a problem, he did everything he could to review the system together. The app works great, the problem is elsewhere. Thank you

Alleviate

Dec 23, 2025  on Shopify

We opted for this app based on other users' rave reviews of their help desk/customer service, and I can confirm it's great. Everyone I chatted with (John in particular) knows the app inside and out, and their help is never the surface-level stuff you often get from Shopify apps. I hope they'll keep investing in the people who staff the help desk.

Cocolitos

Dec 21, 2025  on Shopify

Great app and an essential tool for GDPR compliance on Shopify. The interface is clear, easy to configure, and integrates smoothly with the store. I’d especially like to highlight Joseph’s support — he was helpful, responsive, and precise. He took the time to understand our setup and made sure everything was correctly implemented, even in more complex cases. His guidance made the whole process much easier and gave us real peace of mind.

Lockenbar

Dec 18, 2025  on Shopify

Sehr netter, super schneller Support. Hatte ein paar Fragen und Sonderwünsche und mir wurde direkt geholfen. Top!

MANDERWEAR

Dec 17, 2025  on Shopify

Consentmo does a perfect job. When it comes to support Zeus was very competent, friendly and helpful. Thats how it should work.

Blessa

Dec 12, 2025  on Shopify

Consentmo is an excellent app for GDPR compliance — clear, reliable, and very effective in helping you implement the right workflows in a practical way. The setup is straightforward and everything is built in a way that feels tailored to the needs of an actual online store. What truly stands out, though, is the support. Georgi assisted me with a CSS conflict caused by my theme and was professional, incredibly fast, and extremely efficient. Highly recommended — great product and outstanding customer support.

Infeelity

Dec 10, 2025  on Shopify

Die Integration war sehr einfach. Zeus hat mir durch alle wichtigen Schritte geholfen, mein Setup gecheckt und super schnell geantwortet.

Ortastika.lt

Dec 10, 2025  on Shopify

Zeus from Consentmo Support was amazing! Not only he fixed everything I was asking for, but his response rate was within seconds. He needed to wait for my messages due to my internet problems and was super patient, with strong technical knowledge. Thanks again, Zeus! Best Support, best app for GDPR compliance, no doubts. :)

Radiance & Romance

Dec 08, 2025  on Shopify

John was very helpful in making sure everything was set up for compliance. I downloaded the Pandectes GDPR Compliance app first and went through their compliance review, and their first suggestion was that I needed to upgrade to a paid plan. I'm glad I switched to Consentmo because their compliance review was actually helpful. John walked me through everything and didn't suggest I needed to upgrade at all.

NEOM Wellbeing EU

Dec 08, 2025  on Shopify

Very impressed with the app and in particular the support. Zeus has done an excellent job of troubleshooting a reporting issue across our stores.

Princess - Kinderwagen

Dec 07, 2025  on Shopify

Very helpful support and powerful app. Quick to respond to questions and issues and always provides straightforward solutions.

KittyFilz | Katzenhöhlen

Dec 05, 2025  on Shopify

I just started using the app but until now I can say it is very easy to use and also easy to integrate Apps and Pixels. The customer support, especially Zeus is also very good. Quick and professional answers!

The Waro

Dec 03, 2025  on Shopify

Georgi provided excellent support in helping us fix an issue with the display of our cookie banner. He was very responsive, professional, and friendly throughout the whole conversation. Thanks to him, the problem was solved quickly and efficiently. Thank you again for your great support, Georgi!

Gifterria US

Dec 03, 2025  on Shopify

Quick and easy setup. Great user support from Joseph. Took everything step by step and patiently helped me to set it up. I am amazed by the quality of customer care. Highly recommended!

Stille

Nov 29, 2025  on Shopify

Very seamless setup with Georgi! I have experienced other apps where there are some needs for manual changes and there are no developers to help, so it was really nice to experience this great support here.

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