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Customer reviews: Consentmo GDPR Compliance

Develop by Consentmo

GDPR Backpack helps Shopify merchants comply with EU data protection laws. This review covers its features, pricing, and real user feedback to help you decide if it’s the right app for your store.

Reviews (1,723)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with the Consentmo GDPR Compliance app. It is praised for simplifying the complex process of GDPR compliance, offering excellent customer support, and providing a user-friendly interface. Merchant feedback highlights the app as essential for businesses within the EU needing to ensure compliance with data protection regulations.

Key Strengths

  • Outstanding customer support, especially from representatives like John, Georgi, and Zeus.
  • Ease of installation and configuration.
  • Comprehensive, user-friendly guidance and tutorials.
  • Highly customizable privacy and cookie consent features.
  • Real-time updates and compliance tracking features.

Common Concerns

  • Some users initially found the setup process daunting due to the complexity of GDPR regulations.
  • A few inconsistencies between help pages and Shopify menus can pose challenges during installation.

Final Thoughts

The Consentmo GDPR Compliance app receives strong commendations for its effectiveness in ensuring GDPR compliance in a straightforward manner. Merchants are quick to recommend the app due to its robust support and easy adaptability to business needs. Given its comprehensive feature set and stellar support team, the app remains a highly recommended solution for businesses aiming to comply with GDPR regulations effectively.

Mel'Uniq

Apr 17, 2025  on Shopify

Great and responsive support, was in touch with Georgi, he immediately replied, gave a diagnostic, clear instructions, and a final check. Thanks a lot!

ZZP Finance

Apr 16, 2025  on Shopify

The app works really well and is easy to use. However I had some difficulties linking my Google Analytics to my store in a compliant manner. It was super easy to get support from this app though! I didn't get any bots but immediately got to talk to a human. Zeus talked me through all the steps with angelic patience and even implemented some of the required code himself. The service made me feel bad that I'm on the free plan right now. Will definitely switch to a paid plan once I have the monthly cashflow to do so

SHED RAIN

Apr 15, 2025  on Shopify

This app has some of the best documentation and supporting materials I've seen. John was super helpful in making sure we were compliant and checking every step of the way.

Asprey London

Apr 15, 2025  on Shopify

I implemented Consentmo GDPR Compliance for a client, and it took care of all cookie-related compliance requirements—GDPR, CCPA, and CASL. The setup was smooth, the customization options were clear, and the app covered everything needed, including the consent logs. It saved us a lot of time and ensured full compliance. Highly recommended!

Outfitbook.fr

Apr 15, 2025  on Shopify

Consentmo is an excellent app, intuitive, reliable, and exactly what we needed for managing consent on our site. But what truly sets it apart is the support team. Zeus was absolutely amazing: he not only guided us through the setup process with patience and clarity, but also went above and beyond by handling some technical adjustments we needed. It's rare to find support this responsive and knowledgeable. Highly recommend!

GlamupOne

Apr 15, 2025  on Shopify

Der Support "Zeus" war sehr einfach, bequem und nachvollziehbar. Er konnte mir geduldig die Aktivierung der Banner erklären.

3D Print Monkey

Apr 14, 2025  on Shopify

John was amazing helping me get this setup so my store is compliant. i can not ask for more than her did. highly recommend

Halfdays

Apr 10, 2025  on Shopify

great so far! john from the customer service team was super helpful and supported making sure my compliance was good to go

GORUCK

Apr 09, 2025  on Shopify

Zeus from Consentmo was amazing he was really patient and help guide me through the whole process while being able to help me out with the implementation was a great experience.

Confetti Crate

Apr 09, 2025  on Shopify

This is a great app to get compliant with all things internet! Zeus was very helpful in the chat when I had some questions. He patiently walked me through how to update a couple of things.

Devola.co.uk

Apr 09, 2025  on Shopify

Very good app, and the support is brilliant also. We had an issue and Zeus from support was very helpful with the matter.

My Store

Apr 08, 2025  on Shopify

The app is good and does exactly what I need it to do to make sure I'm GDPR compliant, especially since I use Printify and sell to customers over in Europe. John was a big help and it is nice to know that support is very quick to answer your chats when you have a question. I always look for good customer service when I download a new app because it makes a big difference as you're learning to navigate the app and how it works.

SCHWARZESGOLD

Apr 07, 2025  on Shopify

Wow, so great support! John did a great job and had a lot of patience with me – explained everything clearly and took the time to make sure everything works perfectly. Thanks again!

Latigga

Apr 07, 2025  on Shopify

Sehr einfach zu installieren. John hat alle meine Fragen beantwortet und die Installation überprüft. Ich hoffe, dass alles wie gewünscht funktionieren wird.

Cottage Fresh Scents

Apr 05, 2025  on Shopify

A huge thank you to Georgi, he was extremely responsive to all of my questions and was able to identify the issues I was having quickly and gave me immediate steps to work through to fix them. The guides provided were very clear. After sorting out the first issues, I asked for help with allowing my conversion rate for my store to be displayed as I lost this after a recent update of my theme and the app I had been using previously did not reply to my requests for support. This was also fixed very quickly, again with clear and concise guides. I didn't expect my conversion rate to appear again until I received another order but was very happy to see that on applying the correct settings, adding in the snippet and the code to read that file it returned immediately. Again, a massive thank you to Georgi. Nothing was too much trouble, I would highly recommend this app.

AH Keramik

Apr 04, 2025  on Shopify

Georgi was a great help guiding me through the process and making sure my shop is in compliance with the law.

Fairthread

Apr 04, 2025  on Shopify

I'm really satisfied with the support! The response was super fast and everything was solved immediately. Huge thanks to Zeus – amazing service, friendly and efficient. Support like this is rare. Great job!

L'Atelier Global

Apr 03, 2025  on Shopify

After a website audit revealed we weren’t fully compliant, Georgi from the customer service team was incredibly patient and effective in helping us resolve everything. He guided us through setup and ensured we understood each step. Excellent support and a great app!

Vitabay

Apr 02, 2025  on Shopify

Really helpful and quick. Our Support Agent Zeus was leading us trough the process and even fixed an error for us. We would recommend not only the app but also the support!

Bowley & Jackson

Mar 31, 2025  on Shopify

Georgi has just helped me install the relevant code to make our site consent mode V2 compliant. I have limited coding skills and look after our store myself. Really excellent support that was quick in response and easy to follow. Resulting in a newly consent mode compliant store. Cannot recommend this app enough.

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