GDPR Backpack App Review: Features, Pros & Cons for Shopify

Customer reviews: Consentmo GDPR Compliance

GDPR Backpack helps Shopify merchants comply with EU data protection laws. This review covers its features, pricing, and real user feedback to help you decide if it’s the right app for your store.

Reviews (1,742)

Overall rating

5

1,357
4

23
3

3
2
1

6

What Merchants Think

Overall, merchants are highly satisfied with the Consentmo GDPR Compliance app. It is praised for simplifying the complex process of GDPR compliance, offering excellent customer support, and providing a user-friendly interface. Merchant feedback highlights the app as essential for businesses within the EU needing to ensure compliance with data protection regulations.

Key Strengths

Outstanding customer support, especially from representatives like John, Georgi, and Zeus.
Ease of installation and configuration.
Comprehensive, user-friendly guidance and tutorials.
Highly customizable privacy and cookie consent features.
Real-time updates and compliance tracking features.

Common Concerns

Some users initially found the setup process daunting due to the complexity of GDPR regulations.
A few inconsistencies between help pages and Shopify menus can pose challenges during installation.

Final Thoughts

The Consentmo GDPR Compliance app receives strong commendations for its effectiveness in ensuring GDPR compliance in a straightforward manner. Merchants are quick to recommend the app due to its robust support and easy adaptability to business needs. Given its comprehensive feature set and stellar support team, the app remains a highly recommended solution for businesses aiming to comply with GDPR regulations effectively.

Project Element

Jan 31, 2026 on Shopify

BE CAREFUL! i downloaded this app for consent. after i found out i couldnt translate to my prefered language - i deleted the app. since then my pixel tracking is completely off. and not by a few percantage but by more than 95% !! which means i cant track any events on my site. it might be from leftover code or something. it took me time to figure this out. and i had to pay 500$ for a proffetional to try and fix this issue. which he his now working on. this forced me to shut down all ads and my website, and i still dont know when and if its going to get fixed. this one mistake cost me thousands in lost revenue, plenty of hours of troubleshooting, and more $ on getting support. check twice before you download this app!!

RW&CO

Jan 28, 2026 on Shopify

Very basic tool, not suitable for entreprise scale analysis (CSV export is a joke)

Doberman's Skaters Shop

Jan 06, 2026 on Shopify

made my website crash and is down now Shopify support cant restore

Trygg365

Oct 14, 2025 on Shopify

After installing this app, my checkout suddenly stopped working. Customers couldn’t complete purchases, and I got error messages saying the checkout was unavailable. It started working again immediately after I removed Consentmo. Support kept repeating that their app “can’t affect checkout,” even though it clearly did. Lost sales, wasted time, and zero accountability from the developers.

Calypsa

Jul 02, 2025 on Shopify

If there’s no real free plan, please be upfront about it. Wasting my time under that assumption is both unprofessional and disappointing.

aest.

Sep 16, 2024 on Shopify

Seitdem ich diese App installiert habe, habe ich merkwürdige Zugriffe aus den USA, die meinen Webseiten Traffic nach oben treiben, sodass ich den Plan nun erhöhen müsste und zu einem bezahlten Plan wechseln muss. Schon ein komischer Zufall.