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Customer reviews: Consentmo GDPR Compliance

Develop by Shopify

GDPR Backpack helps Shopify merchants comply with EU data protection laws. This review covers its features, pricing, and real user feedback to help you decide if it’s the right app for your store.

Reviews (1,700)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with the Consentmo GDPR Compliance app. It is praised for simplifying the complex process of GDPR compliance, offering excellent customer support, and providing a user-friendly interface. Merchant feedback highlights the app as essential for businesses within the EU needing to ensure compliance with data protection regulations.

Key Strengths

  • Outstanding customer support, especially from representatives like John, Georgi, and Zeus.
  • Ease of installation and configuration.
  • Comprehensive, user-friendly guidance and tutorials.
  • Highly customizable privacy and cookie consent features.
  • Real-time updates and compliance tracking features.

Common Concerns

  • Some users initially found the setup process daunting due to the complexity of GDPR regulations.
  • A few inconsistencies between help pages and Shopify menus can pose challenges during installation.

Final Thoughts

The Consentmo GDPR Compliance app receives strong commendations for its effectiveness in ensuring GDPR compliance in a straightforward manner. Merchants are quick to recommend the app due to its robust support and easy adaptability to business needs. Given its comprehensive feature set and stellar support team, the app remains a highly recommended solution for businesses aiming to comply with GDPR regulations effectively.

Genuine Fred

Jan 12, 2026  on Shopify

Zeus, John and Joseph provide excellent customer support. Always quick to respond, professional and thorough.

Charlotte's Choice Horse & Hound - Montalegria AG

Jan 11, 2026  on Shopify

Super Support!

Heron's Loft®

Jan 11, 2026  on Shopify

This is a great app! Georgi was very helpful with the support my store required. I definitely recommend used this for your compliance needs for your store! 5/5! Thank you!

𝐋𝐮𝐦𝐢𝐧𝐚𝐌𝐨𝐝𝐚.

Jan 09, 2026  on Shopify

Atención rapida

TerraSlate Inc.

Jan 08, 2026  on Shopify

Great service, fast and helpful. Fixed our issue in 10 minutes. Thank you!

Luz D Oro

Jan 07, 2026  on Shopify

John is kind and helpful. He is patience with all my questions and solved them quickly! Thank you.

Swetnam Cosmetic

Jan 07, 2026  on Shopify

John did a great job helping me.

RCL

Jan 07, 2026  on Shopify

Very responsive !!

Peaty's

Jan 07, 2026  on Shopify

Really impressed. Had an email about an issue. had a clickable link to the live chat with a note of the issues already in the chat. Georgi was really helpful identifying what needed to be updated and giving me step by step tutorials of what needed doing and how exactly to do it. He was patient and helpful. Which is even better as we are on one of the lower plans.

WaterHog

Jan 07, 2026  on Shopify

Birdie Retriever

Jan 06, 2026  on Shopify

Great experience so far! Customer service is 10/10

PlanToys USA

Jan 06, 2026  on Shopify

I love this app, It's easy to use and supporter quick response!

Tealbee

Jan 05, 2026  on Shopify

Wow, I was quite lost as far as what I needed to do for compliance. John stayed on chat with me so patiently and made sure we went through all the steps. Thank you for helping us!

Peet's Coffee

Jan 05, 2026  on Shopify

A reliable app that is constantly being upgraded, and their support team (especially John) is fantastic. They are always quick to respond and effective!

TJÅKKO

Jan 05, 2026  on Shopify

This is a must have app. Best support ever. use it to keep compliant!

Combelle

Jan 05, 2026  on Shopify

Great customer service from Georgi!

Cuiraya

Jan 05, 2026  on Shopify

excellent service

Buenospa

Jan 05, 2026  on Shopify

Georgi from support was very helpful in finding out a problem, he did everything he could to review the system together. The app works great, the problem is elsewhere. Thank you

CoJeLLo Store

Jan 04, 2026  on Shopify

Great Job Thanks

OCEA KIDS

Jan 01, 2026  on Shopify

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