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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,032)

Overall rating
4.9

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

LuteceCosmetics

Dec 29, 2025  on Shopify

Great experience for offers! Thanks for Austin for the support, he is very reactive. This app can generate good results.

Tasawoq

Dec 28, 2025  on Shopify

Daniel was extremely helpful and professional. He guided me step by step and made the setup very easy. His response time was quick, and he explained everything clearly. The BOGOS app works perfectly for my promotions, and Daniel’s support made the whole experience smooth and stress-free. Highly recommend both Daniel and the BOGOS app!

TheUrbanGeek

Dec 27, 2025  on Shopify

Amy provided an exception support to assist us in setting up our offers. Overall, this is an excellent app. Premium theme is recommended to reduce the development time that is caused by limited of the theme.

Moisora

Dec 26, 2025  on Shopify

I am using this app since 1 month and whenever i need assistance, I get it withing minutes. Liam is very helpful and cooperative and understands the query right away and provides solution very fast. Happy with the service. also the app offers wide range of features. Loving it as well. totally recommended.

SunnySoil

Dec 26, 2025  on Shopify

Naomi has been extremely helpful and nice with accommodating all questions and concerns that we had! Thanks again for your awesome customer service! :)

HPW Cards Inc.

Dec 23, 2025  on Shopify

Tried a few different gifts and promotional app and Mina from BOGOS was extremely helpful, understood my needs and able to answer all my questions.

Manoir du Cafe

Dec 23, 2025  on Shopify

Great app that answered our needs to give gifts to our customers. Easy to use and intuitive. A great benefit is the support they offer. They are really responsive and helped me fix the issue quickly. I highly recommend!

Petit Moi

Dec 22, 2025  on Shopify

Love the app! Super easy to use and understand. The support has been great too. Anne helped us a lot during the onboarding process

Dom Dom

Dec 21, 2025  on Shopify

Amy was an incredible help. Even on a late Sunday afternoon. She responded quickly, understood exactly what I needed, and made the whole process smooth and stress free. Exceptional customer service like this is rare. Highly recommend this app!

Ecstasia

Dec 21, 2025  on Shopify

The support team is exceptional. I had a great experience interacting with Delwyn. She was prompt, patient, knowledgable. this helped address all my queries. she was also open to feedback when I told her about some capabilities missing in the app.

My Race Tatts

Dec 20, 2025  on Shopify

Thank you for you help fixing my progress bar. Your customer service is great and exceeded expectations.

Nua

Dec 19, 2025  on Shopify

Great and prompt support from Anne that helped us setting up our first order. Great customer support experience.

BY TERRY EU

Dec 19, 2025  on Shopify

Excellent app and their customer service is always so fast and efficient! Thank you so much to Mina, solved our issue and saved my day!

Dimples

Dec 18, 2025  on Shopify

The app itself is lacking tiny bit of functionality/feature for bundle offers however apart from that its a great app and affordable. The setup is easy and steps are clear to follow. The support team Amy, Mina, Daniel, Zee and Liam all of them are great and always try to help. I have had some issues initially when I installed the app but despite of the time difference the support was great and helped me resolve the issues. And if the app do not offer something that we wish to do then the team always have a work around or a solution.

AcroGrip

Dec 18, 2025  on Shopify

I have only just signed up to the app today. However the live chat help with Naomi was excellent. She went over and above to help me understand what I need to do and give recommendations to enance my layout.

Michael Aram

Dec 18, 2025  on Shopify

We installed this app when your prior one stopped working due to issues with Apple/iOS browsers. It's easy to use, has powerful insights & analytics & the best part is their customer service. We had an issue (self inflicted)where the GWP stopped working after business hours & their support team (Amy) were absolutely fantastic.

Daily Moves

Dec 17, 2025  on Shopify

A fantastic app with next level friendly, fast support. Thanks to MINA for all your help while I get my first offer launched.

Lucid™

Dec 17, 2025  on Shopify

This app is perfect for the function I'm looking for and has made an impact on our conversions. Their support is top notch, Mina went above and beyond to help me out with a customization. Highly recommend these peeps!

RumbleBox

Dec 17, 2025  on Shopify

Great experience with Bogos! The software is smooth and reliable, and Austin from customer support was professional, friendly, and very helpful.

LIKAPAWS

Dec 17, 2025  on Shopify

Useful app, it meets all the different requirements in different scenarios. The customer service staff are also very helpful, recommended!

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