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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (2,939)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Dandy Street

Dec 05, 2025  on Shopify

Really solid app — it works well and without complications. Support has also been excellent: Naomi was extremely helpful and solved everything in just a few minutes. Very positive experience.

Mygreenscape | Buy Plants Online

Dec 05, 2025  on Shopify

EVELYN from BOGOS.io was incredible. She jumped in right away, listened to what we were struggling with, and solved everything without any fuss. What really stood out was how she took the time to personally set up our offers. Quick, clear, and honestly a relief to deal with. Grateful for the support.

TGC Collectables

Dec 05, 2025  on Shopify

I had an issue setting up the first offer but Mina was super quick and helpful on live chat to get us up and running in minutes!

SERIALNINE

Dec 05, 2025  on Shopify

Works great! We did 3 tiered gifts for Black Friday and they were all a hit. It was all pretty easy to setup and customize. the progress bar is great for customers to easily view how much more they need to spend to get the next higher gift. Liam helped us through the setup and any questions or concerns we had and it all went very smoothly.

Pinnole

Dec 04, 2025  on Shopify

Amy has been superb in helping me installing and personalising my bundles! Still early days, but the app is really easy to use and their developers will help you with personalisation or any issue you might have.

Marlena s.r.l.

Dec 04, 2025  on Shopify

Un servizio impeccabile! Un grazie speciale a Mina, che è stata estremamente efficiente e subito pronta a darci supporto nella nostra richiesta. La sua disponibilità e rapidità nel trovare soluzioni hanno reso l’esperienza semplice e piacevole. Complimenti per la professionalità!

ANASABER

Dec 04, 2025  on Shopify

I used this app, and at first I didn't know how to operate it. They patiently explained everything to me. There might have been some compatibility issues initially, so I reported them. Guess what? Their team resolved the problem in under 15 seconds. I was absolutely amazed. All I can say is: You can trust their team's capabilities. Thanks to Liam from their team.

BAZIPAPA

Dec 03, 2025  on Shopify

Mina was amazing! I had an issue with the BOGO widget not playing nicely with the accordion section in the Horizon theme on mobile. Mina replied super fast and fixed everything in no time. The app works perfectly now. Great support and great experience!

Soneteasyway

Dec 02, 2025  on Shopify

If that's all, I would greatly appreciate it if you could leave feedback about my support MINA today

Tweezerman UK

Dec 02, 2025  on Shopify

ANNE and BRIAN were great and helped us customise the design of the promotion icons the way we wanted to. They are also 24/7 support, which is very helpful. The app itself can be improved, but happy with how we managed to set up the promotion. Thanks

Cafféluxe Coffee

Dec 02, 2025  on Shopify

This app is really good. Besides the fact that you get such powerful discount options, the support I received from Anne was professional, efficient and top class. She helped me get to the bottom of all my issues with unprecedented speed and clarity. 10/10 would recommend.

ComfyCozy

Dec 02, 2025  on Shopify

Mina provided excellent support well out of scope to provide instant efficient design updates that we are incredibly satisfied from, thank you

Shop Flowerie

Nov 30, 2025  on Shopify

I had issues getting the free gift offer to work on my store, even though I followed all the prompts. However, I was able to chat live with support, even on a weekend at night, and Liam was super helpful. He stuck with the issue and was able to get my offer up and running before my deadline! While I wish the app fired correctly from the first go, it made all the difference to have easy access to such helpful support.

The Berry Tea Shop

Nov 30, 2025  on Shopify

A great app. So easy to set up and the support team are great. Excellent for adding Gift With Purchase offers to our store at Christmas.

KombiLife Australia

Nov 29, 2025  on Shopify

BOGOS is an excellent app. It is very powerful. We implemented within a limited timeframe before Black Friday. It behaved exactly as we had expected and was simple to implement... even the progress bar for the add to cart and checkout pages. Further, I have to commend the support - it was very very prompt, accurate and effective. Well done BOGOS team. Highly recommended.

PetsPals

Nov 29, 2025  on Shopify

Great application and very easy to use. Had a question about a small feature and got almost an instant reply from Mina. It was fixed within 5 minutes thus also their customer service is very good.

Olfactology

Nov 29, 2025  on Shopify

Delwyn was so helpful today! We have been using the free gift offers and with it being Black Friday, we experienced a slight glitch! Delwyn and her team helped me on the chat support and got everything back up and running for me as it should within a timely manner. Thanks again!

Scarnatti

Nov 28, 2025  on Shopify

We've just started us this Free Gift Bundle app and it has been absolutely good update. The features work smoothly, and it’s been a great addition to our store. What really sets this app apart, though, is the customer support. A huge thank you to Naomi and Raw for their help today. Super fast responses, quick implementation, and genuinely supportive throughout the process. I truly appreciate their dedication and professionalism. Highly recommended!

The Simplicist

Nov 28, 2025  on Shopify

Really happy with support. Faced couple of issues with some offers we wanted to formulate. Team was very patient and work diligently to resolve our queries and concerns. Thanks Austin. Thanks Team BOGOS

TinyTedd GmbH

Nov 28, 2025  on Shopify

AMAZING!!!! Austin helped me with all of my questions super quickly and now everything is working perfectly!

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