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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Secomapp

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (2,293)

Overall rating
4.9

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

K PLACE

Aug 14, 2025  on Shopify

Terrific app that covers all of your GWP needs and checkout upsells! Robust features with conditions, and the support team is responsive and helpful!

WULT Beauty

Aug 14, 2025  on Shopify

very helpful and professional cs team !!!!! always reply my question immediately!!! gentle and nice attitude~~ thanksss Zee and Liammm!!!! they are sweet and really helpful that let me know how can i fix these problem I met and the nice attitude comfort me a lot.

Mellovic

Aug 14, 2025  on Shopify

Nice app but not satisfied friendly support. Update 8/14: One of their amazing team members personally reached out, patiently guided me step-by-step, and made sure I felt completely supported throughout the process. I’m impressed by their dedication and care—definitely a company that stands behind their product. Thank you Zee! Highly recommended app

Beauty Triangle International

Aug 12, 2025  on Shopify

Easy to set up tiered Buy X Get Y offers with mixed SKUs. Auto-add works perfectly, progress bar is clear, and priority rules stop stacking. Special thanks to Mina for the fast and helpful support!

Expressduft.de

Aug 12, 2025  on Shopify

Der Support ist der Hammer. Anne ist seit über einem Tag mit meinem Anliegen beschäftigt und gibt nicht auf bis das "Problem" behoben ist. Diese Art von Unterstützung und Support ist nicht selbstverständlich! Angebote lassen sich super easy und fix erstellen. und wenn ein Problem auftritt ist der Support per Chat super einfach zu erreichen

Beauties Lab

Aug 12, 2025  on Shopify

Great app, flexible features. Support is reactive and has been really helpful to upgrade our offer to our custom needs.

Tyyni Earplugs

Aug 11, 2025  on Shopify

Allways quick answers :) Very good service. Service good and fast + dev team will fix problems really fast if something not working with the theme. :) BR Jerry

Candle Kitchen

Aug 10, 2025  on Shopify

The best Bundle APP ...The customer support for this app is fantastic, Liam is so quick and goes above and beyond to help..Im looking forward to working with the team.

LICA Wear

Aug 09, 2025  on Shopify

Love the BOGO app! Super easy to set up and use. Special thanks to Daniel and Amy for their outstanding support today; fast, friendly, and incredibly helpful. Highly recommend!

BagBrokers

Aug 07, 2025  on Shopify

Very friendly, fast, and efficient customer service. I was setting up the app for testing, and Mina was incredibly helpful and immediately understood what I needed. The app is much easier to use than I expected, and the chat function works perfectly.

Tobouy

Aug 07, 2025  on Shopify

Great support experience! The app works well, and whenever I encountered an issue, the support team was quick and helpful. Special thanks to @Mina for her patience and fast response — she helped me solve everything smoothly. Highly recommend this app and their amazing support team!

LivingGratitudes

Aug 06, 2025  on Shopify

The app was really awesome because i have used some others that did not meet what i wanted exactly but this is fast, customizable and also have free plan which gives much better chance if you are just starting out in shopify Anne Did assisted me first and she was very fast with it. Also Brian did give a hand in another issue i encountered Both of them are very fast with their work and good at it! Appreciate the help Can't thank them enough

DIE WUNSCHMANUFAKTUR®

Aug 06, 2025  on Shopify

Ich bin absolut begeistert von der Unterstützung, die ich über die Bogos-App erhalten habe! Ein riesiges Dankeschön an Anne und Brian – innerhalb weniger Minuten (!) haben die beiden mir komplett weitergeholfen. Ich bin wirklich absoluter Laie, was Shopify angeht, und war anfangs völlig überfordert. Was mich besonders beeindruckt hat: Anne ist in ihrem Chat immer super freundlich, hilfsbereit und mit ganz viel Geduld auf meine (teilweise sicher recht naiven) Fragen eingegangen. Man merkt einfach, dass sie wirklich helfen will – und das macht einen riesigen Unterschied. Dass ich über diese App so eine außergewöhnliche Unterstützung bekommen habe – ehrlich gesagt, das hätte ich nie erwartet. Ich hatte zwar in den Rezensionen gelesen, dass der Support toll sein soll, aber dass es wirklich so ist… beeindruckend! Anne und Brian, ihr habt nicht nur meine technischen Probleme gelöst, sondern mir das Gefühl gegeben, dass ich mit meinen Fragen genau richtig bin. Daran können sich viele andere Dienstleister ein Beispiel nehmen. Danke!

MunchiesHouse

Aug 06, 2025  on Shopify

I had a great experience with the customer service team! Mina was very helpful, patient, and professional. She went above and beyond to assist me and made the process so much easier. Thank you, Mina, for your excellent support!

TRUU

Aug 06, 2025  on Shopify

Customer service from Mina is exceptional The app does have a bit of limitations and would be great if the development team look at the feedback on how to improve.

The Technology Store

Aug 06, 2025  on Shopify

This app has been fantastic to work with! The customer service is fast, friendly, and professional. We've been using the BOGO feature since the beginning of the year without any issues. It's a great tool for running promotions and has really enhanced our customer experience. Highly recommended!

Dreame SG

Aug 05, 2025  on Shopify

Amazing app to use! Customer service was really good, Anne was super fast with the respond and make requested changes really fast too. Highly Recommend!

Celia

Aug 04, 2025  on Shopify

very good app! it's very easy to set up your own offers and to customize. I had some requests for further customization and this was no problem for the dev team. Thanks you very much Chloe, David and Ana and the dev team! I am ready to make some sales with my new offers :)

TeeHub Canada

Aug 01, 2025  on Shopify

Great App with Excellent Customization Support! This app has been a fantastic addition to our Shopify store. The functionality is exactly what we needed - easy to use, reliable, and packed with useful features that genuinely improve the customer experience. One of the things I appreciate most is the ability to connect with the development team directly. They were super responsive and open to customizing the app to fit our specific needs. It's not every day you find that level of support and flexibility! Highly recommend for anyone looking for a powerful app backed by a helpful and approachable team.

iGel Beauty

Aug 01, 2025  on Shopify

Great app and outstanding support. We installed it last minute to launch a BOGO campaign. Hanna was available during late hours and her team members Daniel, Mina, and Vivia took over after her shift. Questions were quickly answered and support was there to make sure everything was smooth. The app does it's job and works as intended with no issues. Installation was quick and easy. Thank you BOGOS team!

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