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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (3,227)

Overall rating
5

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Campingaz & Coleman

Feb 02, 2026  on Shopify

I struggled to setup an offer and contacted the support. Mina from the support team replied immediately and was super helpful. Great to receive such a support.

MYSAMPLE

Feb 02, 2026  on Shopify

Super helpful! Even when I am on the free version Anne and Brian took the time to help me debug something SOMEONE ELSE caused. 5/5 service

ALL THINGS MEN

Feb 02, 2026  on Shopify

I’ve been searching for two weeks straight trying to find the right bundle app, and this is the first one that actually gave me full control over how my products are displayed — both on the product page and in the cart. That level of control was exactly what I was looking for, and most apps don’t offer it this cleanly. I’ll be honest: I didn’t fully understand how to set everything up at first. So I reached out to support, and Mina answered. What happened next blew me away. Mina stayed with me for over two hours, fully collaborated inside my store, walked me through the setup step by step, and made sure I actually understood how everything works — not just “set it and leave.” I’ve never experienced this level of hands-on support before. This wasn’t rushed, scripted help. This was real problem-solving. I know she’s doing her job, but she genuinely went above and beyond. If you’re a merchant who wants control, flexibility, and support that actually cares, this app delivers. And seriously — give Mina a raise. Thank you.

MEZI

Feb 01, 2026  on Shopify

Anne was extremely efficient and genuinely helpful, taking the time to clearly explain each step and guide me through how to navigate the app with ease. Her friendly approach made the whole process smooth and stress-free, and I felt confident using the app by the end of our conversation.

SONOFF TEST STORE

Feb 01, 2026  on Shopify

Customer support was very responsive, and I especially want to thank Mina for her patience and clear explanations. She helped resolve all my questions efficiently and professionally.

Tilt Energy

Feb 01, 2026  on Shopify

Great app! Had a little issue with the add to cart and Austin helped me out straight away took about 10 minutes and it was DONE! Whatever issues may arise I'm confident it'll get resolved

Ma boutique

Feb 01, 2026  on Shopify

Great and fast help from Naomi! Thank you so much for your help today — you were incredibly fast, clear, and patient. You guided me step-by-step, solved my BOGO/BXGY setup issue very fast and made sure everything worked exactly the way I wanted. Really professional support and a great experience. Highly recommended! Ozan

CreativeCraftKits

Feb 01, 2026  on Shopify

I’ve been searching for a new bundle app for about a week, and this one turned out to be the best in terms of price–value ratio. It includes both a Build-a-Box option, which is extremely useful, and a product add-on feature and a lot of things even more. While the add-on setup isn’t exactly what I originally imagined, today I received a promise from Naomi that she’ll put it on priority for their development team and they’ll customize it for my needs. Until now, we’ve been using a very basic bundle solution, customers already liked it, but I’m confident that with this app and our new campaign, our AOV can grow even more. Big thanks to Naomi and the whole team! Gary

Bellino Fine Linens

Jan 31, 2026  on Shopify

I highly recommend this app for unlocking the true potential of multivariant catalogues. It offers innovative ways of presenting upsells and bundles, and the team is incredibly supporting and hard wording, welcoming custom and bespoke requests with little to no hesitation. Thank you, Naomi, for your support and kindness, I hope I'll be able to deal with you again in the future.

Black Label Biker

Jan 30, 2026  on Shopify

Amazing customer service! Mina helped me set up and fix my offer in record time! 10/10 would recommend

Double R Western

Jan 30, 2026  on Shopify

BOGOS is great so far and Austin, Amy and Mina are amazing at helping get all the details and items working correctly!

Curly Angels

Jan 30, 2026  on Shopify

Evelyn, Anne and the dev team where incredibly helpful and efficient in adding the app to cart only and aligning the look with our site theme.

True Shot Ammo

Jan 29, 2026  on Shopify

Support is great! Naomi and Mina are always super helpful with whatever issue I'm having, and I've yet to find an issue that hasn't been solved. Thanks!

PARK STYLING DK

Jan 29, 2026  on Shopify

Amazing app with outstanding support! I needed to set up a checkout upsell that triggers a free gift when our customer club members enter a specific discount code. Not the simplest setup, but Amy guided me through the entire process at 1 AM my time. When we hit a technical issue, she immediately escalated to the dev team and kept me updated the whole time. Within 20 minutes it was solved and working perfectly. She was patient, knowledgeable, and genuinely helpful throughout. I tested 10+ discount apps before finding BOGOS, and this is the only one with both the features I needed and support that actually responds quickly and solves problems. The app does exactly what it promises, and the support alone makes it worth the price. Highly recommend!

Nutricost

Jan 29, 2026  on Shopify

Has great Customer Service, Naomi went above and beyond to help us with an offer, even researching other apps we use to make it work.

Philé

Jan 28, 2026  on Shopify

Amy was great in helping with my requests, even helping customise the widgets for me so they seamlessly fit into my website. I am waiting on the final product but I appreciate the promp action on this. Thank you and looking forward to using the app!

NATANA

Jan 28, 2026  on Shopify

Estoy empezando con la instalación y agradezco mucho la claridad, apoyo de MINA, seguro que terminaremos todo perfecto.

Fiesta Factory Direct

Jan 28, 2026  on Shopify

NAOMI was great help and explained the sales. We were having issues with setting caps and she was able to go in and set up a sale so we could understand how to make this sale possible to run with no issues.

Classical Conversations Sandbox

Jan 28, 2026  on Shopify

My customer service has been really good with these folks so far! Very helpful, insightful and to the point. Naomi helped me today and she was a pleasure.

Avery Row

Jan 28, 2026  on Shopify

Great customer service experience with fast and knowledgeable responses to resolve any issues quickly. This App has helped to support additional sales revenue with the free gift driving a higher conversion rate . A great tool to react to slowing sales at product or category level. Still lots of features we are yet to explore - Thanks BOGOS !

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