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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Secomapp

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (2,238)

Overall rating
4.9

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

ampm

Jul 24, 2025  on Shopify

Thank you BOGOS team for your dedicated support! Very extensive features and user-friendly built-in customization and translation functions.

CBS Power Tools

Jul 24, 2025  on Shopify

I'm a first-time user of this app, and I have to say the support has been excellent. Anne guided me through everything step by step, answered all my questions patiently, and made sure I understood how it works. After following her instructions, everything is working just like she said. Really appreciate the support and professionalism — thank you, Anne!

Divina

Jul 23, 2025  on Shopify

Excellent Support & App! Vivia was absolutely amazing! She was super nice, incredibly understanding, and so patient throughout our conversation. She solved my issue quickly and made the whole experience so easy. I truly appreciate the support — and I also LOVE the app! Highly recommended!

OCOCHI

Jul 21, 2025  on Shopify

Great app - good functionality and responsiveness from customer service. Made the changes I required very quickly. Looking forward to exploring the app more.

Green Envee Retail

Jul 21, 2025  on Shopify

Very helpful answering questions prior to launching use of app. Seems to work for everything we need with two online stores.

TheraWear

Jul 20, 2025  on Shopify

Awesome team, was fast and aimed to make it work smoothly with our custom theme. Thanks David and the team at BOGOS :)

Nitrolithic Labs

Jul 19, 2025  on Shopify

Had an issue with setting up an offer on my supplement brand shop. Mina was able to quickly help me resolve the issue! So far, so good! nitrolithiclabs.com

Creative Memories

Jul 18, 2025  on Shopify

Very timely and responsive. And helpful to assist my challenges. Looking into any bug I discover & very helpful in helping me to understand the settings & functions of the app. I have experienced this with Hanna and all the support so far. Very appreciative.

Fasnice

Jul 17, 2025  on Shopify

La app es muy útil, tiene muchas funciones gratis que soy fundamentales para principiantes, el servicio de atención es muy bueno, sin duda muy recomendada para subir de nivel tu pagina.

Rhinox Active

Jul 17, 2025  on Shopify

Mina was super helpful and responded quickly! She assisted me with my cart concerns and made the whole process so much easier. Great customer service!

Campo Libre

Jul 16, 2025  on Shopify

I just installed the app to see if it meets our standards and if it could be integrated properly. It works very intuitive and smooth. So far I had no issues and everything is running as it is supposed to. The support from Mina is absolutely amazing, fast response time, quick fixes and so far had an answer to all my questions.

plnktn

Jul 16, 2025  on Shopify

The customer support is incredible! They helped me get setup with the design and answered all of my (many) requests. Good choice!

sweedies

Jul 16, 2025  on Shopify

amazing customer service from David! The team seriously spent hours (late at night) finding a solution for a glitch that was occurring with one of my shipping automatic discounts, which wasn't even their fault!

Good Vibe Digital

Jul 16, 2025  on Shopify

This is a very powerful discount app that supports various cases such as gifts for purchases above a certain amount, additional purchases, and bundle products. Not only that, the customer service staff Mina is very friendly, professional and efficient in responding, giving me a very good consulting experience!

Livi Beauty

Jul 15, 2025  on Shopify

We chose BOGOS after evaluating so many different gift apps, and the biggest reason was hands down the customer service — and Hanna, in particular, has been incredible. She worked closely with us to get everything customized exactly how we needed, stayed late to help us meet our launch deadline, and made the entire experience feel seamless. Launching new offers is always a bit stressful, but Hanna made it feel easy. Highly recommend this app if you’re looking for both functionality and an amazing support team behind it!

Padawan Outpost

Jul 15, 2025  on Shopify

This app is very rich in features and offers a solid ecosystem to the store for upselling. The customer support is also very responsive and helpful, fixing bugs promptly and facilitating custom requests where possible. Dealing with Mina and Raw was a very good experience. I can only recommend the app, given the great value for price it offers.

DEEP IMPACT

Jul 12, 2025  on Shopify

Great app and even better support! The app is easy to use and works perfectly for our free gift promotions. Huge thanks to MINA for being super helpful and always available when we needed assistance. Highly recommend!

Uniden America Corporation

Jul 10, 2025  on Shopify

Vivia has been incredibly helpful helping us find customization options, getting things set up, and taking our feedback to the dev team for additional options. The app is great so far and hopefully with a few of the extra options we requested, it will be even better in the future

Napa Home & Garden

Jul 08, 2025  on Shopify

Just downloaded the app and it was easy to get the first offer set-up; though, due to user error, needed to get some assistance from customer support. Vivia was quick to help resolve the issue as well as to answer a few more questions. She also helped to show me how to customize the app. So far so good -- look forward to setting up more offers!

Rose Lane

Jul 08, 2025  on Shopify

Great app and great team! The support from Anne was both effective and highly professional. Much appreciated!

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