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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by BOGOS

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (2,424)

Overall rating
4.9

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Vaama Jewellery

Oct 01, 2025  on Shopify

Great support and service within live call! Must recommended app. And the support that Mina provided was outstanding!

Gabishop

Oct 01, 2025  on Shopify

Excelente soporte cuenta BOGOS, hoy la asistente Mina me ayudó rápidamente con la configuración de la app en mi tienda y resolvió todas mis dudas de manera muy clara. Muy buen servicio !!

Ariat Australia

Sep 29, 2025  on Shopify

Great functionality, but we can't continue to use the app due to being forced into the top plan just because we are on Shopify Plus, even though our usage does not require the top plan. The Basic plan would have been sufficient usage and functionality for our needs. This seems like an unfair approach to pricing. We hope this feedback is useful and helps other merchants.

RETILIER

Sep 26, 2025  on Shopify

Really good customer service. Zee and the development team helped me adjust several aspects of my offering, even without having to purchase the paid plan. I recommend it to everyone.

KAPR - Exclusive Hairstyle Products

Sep 26, 2025  on Shopify

We use BOGOS.io to manage all promotions on our Shopify store, including consumer campaigns and exclusive wholesale offers. The app allows us to create targeted Buy X Get Y deals, free gifts, and automatic discounts with full control over which customers see what. What makes the experience even better is the support. Special thanks to Anne, who provided outstanding customer service. She helped us set everything up and even optimized certain settings to better align with our logistics logic and backend structure. If you are looking for a reliable and flexible promotion app for a mixed B2C and B2B setup, this is definitely the one to go with.

Monkey Grip Tie Downs Australia

Sep 25, 2025  on Shopify

The app itself is very intuitive and I haven't had any issues at all on the free version. The support on this app is second to none. Anne has been absolutely fanstastic and goes above and beyond what a traditional customer support rep would do. I'd highly suggest this app to anyone is after a one-stop sales program to help try and boost conversions.

Hair Rehab London

Sep 24, 2025  on Shopify

I reached out with an issue and the response was super swift and extremely easy to work through with Anne's assistance and her attitude was professional yet friendly and approachable too. Great job!

Taipan Schmuck

Sep 24, 2025  on Shopify

Mina from support team was very helpful. She managed to guide me how to set up my offers properly. Thank you. The whole process didnt even take 5 minutes. Very responsive as well.

Tea Chest Hawaii

Sep 24, 2025  on Shopify

We are new to the application, but the onboarding experience has been excellent. The support team provided quick, friendly responses and guided us efficiently through the setup process.

Citron Saudi Arabia

Sep 24, 2025  on Shopify

Really Helpful, i was working with Mina to setup a discount, and she stayed with me to solve the issue. Kudos to BOGOS team. Will continue working with them.

TidyX

Sep 23, 2025  on Shopify

Brian and Liam did the best customer service ever and helped me make custom edits to my bundles. Absolutely amazing!

Kester Black Australia

Sep 22, 2025  on Shopify

We've used quite a few different gift with purchase style apps but this has been the most functional and easiest to get going with out of them all. Much more reliable in terms of the products adding to cart correctly, and the team support is excellent. Whenever we get stuck with something we just message on chat and usually have everything resolved quickly. Would highly recommend BOGOS if you like to make more money!

Biona

Sep 22, 2025  on Shopify

Hanna the customer service agent was super helpful and patient with all our questions. Frist time using the app, and she guided us through it kindly

Velura

Sep 20, 2025  on Shopify

Recebi um excelente apoio da Evelyn, sempre atenciosa, rápida e muito clara nas explicações. Ajudou-me a configurar corretamente a campanha de oferta (BOGO) na minha loja Shopify e esclareceu todas as minhas dúvidas. Fiquei muito satisfeito com o suporte e recomendo vivamente.

Eledony

Sep 19, 2025  on Shopify

We started to use this app few days ago and it works weel. I need assistance for a setting and a received nice and helpful assistance by Mina

Little Rooms

Sep 18, 2025  on Shopify

Minaさんに迅速丁寧にサポートしていただきました! とても助かりましたのでみなさんもぜひ使用してみてください

4FurBaby

Sep 18, 2025  on Shopify

This app offers comprehensive features, and the support team responds very quickly to questions and issues. Anne and Brian in particular were incredibly helpful throughout the process. I highly recommend this app!

VELVET GLOW ⎮ Korean Skincare

Sep 18, 2025  on Shopify

One of the best apps we’ve ever used! Works flawlessly, independent of discounts, and does exactly what it promises. Super easy to set up and perfect for free gift promotions in the shop. The customer support is outstanding – replies within seconds and even helps with custom adjustments. Couldn’t ask for better support. Highly recommended!

Health y Sol

Sep 17, 2025  on Shopify

The app is really simple to use, the customer support is quick and very helpful (shoutout to Anne and Zee)

Stupid Car Tray

Sep 17, 2025  on Shopify

My problem was solved within 5 minutes of initiating contact. The chat support was seamless! Thank you!

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