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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Secomapp

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (2,339)

Overall rating
4.9

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Dekbed-Discounter

Sep 04, 2025  on Shopify

Mina helped us today with some questions. Great customer support! App itself is very useful and works as expected.

On Cloud Slime

Sep 03, 2025  on Shopify

Anne was so amazing, prompt in response and helpful! I switched from another app to this one in a heartbeat with her quick and knowledgeable responses. Everything was resolved and done so smoothly, i can't recommend this app enough! Thank you Anne and team!

CineRig

Sep 03, 2025  on Shopify

Anne was a massive help! She worked around my schedule and was very personable throughout the process!!

MOODOVATION

Sep 03, 2025  on Shopify

I would definitely recommend this app. And I say this because customer service is very efficient and the app is easy to navigate. If you ever run into any problems they're right there ready to help. Save me so much headache and Time. Shout out to Hanna! Thank You! Keep up the amazing work.

Bloomie bijoux

Sep 02, 2025  on Shopify

Although It was hard to be understood with my requests, Anne and the team helped me a lot to get the best of what I wanted. I still need some adjustments but they are working on it and The app is working good !

Vinodelice

Sep 02, 2025  on Shopify

Anne was so helpful today with me. I was having difficulty installing a promotion using bogos and she solved every issue I came across very swiftly and kindly. Thank you so much for your professional and top notch help.

1103Creations

Aug 31, 2025  on Shopify

David was very helpful and really quick to solve my issue. He did so with great customer service and did not make me feel less than for not knowing. He went above and beyond with extra information to make sure I was all set and had no future problems!

Fat Buddha Glass

Aug 31, 2025  on Shopify

Great results and great customer support. I've had to contact support twice and both times they responded with a couple of minutes with a solution. Very helpful. Thank you Mina

Velura

Aug 29, 2025  on Shopify

I'm getting excellent support. I was looking for an app that gives gifts after reaching order amounts. This app offers everything I wanted, with plenty of customization options. The support team helps me with custom codes to meet my needs. That's why it gets a solid 5 stars.

GingerChi

Aug 28, 2025  on Shopify

We’ve been using BOGOS to manage our free gifts, and it’s been great. The setup is straightforward, the features are flexible, and it integrates smoothly with our promotions. What really stands out is the support team - they respond quickly, are very helpful, and guided us through making sure everything worked properly. Highly recommend BOGOS... it’s a reliable app with excellent support.

Sesh Products US

Aug 28, 2025  on Shopify

Definitely one of the best customer support I've ever experienced. Mina was amazing and the dev team was also great! If you are looking for a great app and awesome support, stop looking, this is exactly what you are looking for.

Evolve Gaming PC

Aug 27, 2025  on Shopify

Best service I have received by far with any shopify app. Would give 10 stars if I could - Thanks Anne.

Baggly™ - Das Original

Aug 27, 2025  on Shopify

HANNA was super helpful and so nice! She answered all my questions really quickly, explained everything with pictures, and solved every issue I had

LUMINAS Energy

Aug 27, 2025  on Shopify

I've been using BOGO for almost 10 years now - by the far the best Free Gift app on Shopify with the most dedicated CS and dev team able to help out basically 24/7, on weekends, holidays, etc. for website changes in order that campaigns run smoothly. Mina is also the best!

Benjamin Barker Australia

Aug 26, 2025  on Shopify

David was really helpful and patient in helping us resolve the installation of the app and tweaking it to work for our store. Amazing service!

Canon Press

Aug 25, 2025  on Shopify

Highly flexible app with effective and prompt support. Thanks to Hanna, Amy, and Anne for making sure the dev team and our teams were on the same page within minutes of our request!

Ai13 Billet Products

Aug 25, 2025  on Shopify

Hanna was super helpful in helping me figure out my FREE GIFT discount. Super easy to use App and love the customer service that goes above and beyond!

Noosa Longboards

Aug 23, 2025  on Shopify

Mina was of an AMAZING help! She found all the solutions that I needed. She implemented the Widget Bundles on a page that I created, made it looked awesome and was very fast. Highly recommended!

Natural Heaven

Aug 22, 2025  on Shopify

Support team was extremely helpful (Thank you Amy & Hanna!) and even brought in their dev team to help us customize the cart for our use case even though we were on the free trial. Great app, with lots of ways to increase your sales!

Flexiaura

Aug 22, 2025  on Shopify

Chloe's response time and efficiency was great. Had 2 problems and she solved them in under 10 minutes. Brian was also great at meeting my customisation needs.

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