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Customer reviews: BOGOS: Free Gift Bundle Upsell

Develop by Shopify

The Shopify FreeGifts app helps merchants increase sales by offering free gifts with purchases. This review covers its features, pros, cons, and real user experiences to help you decide if it's right for your store.

Reviews (2,487)

Overall rating
4.9

What Merchants Think

The "BOGOS.io Free Gift BOGO Bundle" app has received overwhelmingly positive feedback from merchants. Users appreciate its seamless integration with their stores, ease of use, and the ability to set up complex promotions effortlessly. The support team, particularly Mina, Anne, and Daniel, receives high praise for their responsiveness and helpfulness. This team ensures that issues are resolved quickly, providing tailored solutions to meet specific business needs.

Key Strengths

  • Exceptional customer support, notably from Mina, Anne, and the team, ensuring quick resolutions.
  • Ease of setup and use, making it accessible even for novices.
  • Seamless integration with existing store systems and functionalities.
  • Highly customizable, allowing for specific promotional setups and configurations.
  • Frequent updates and additional features to enhance app functionality.

Common Concerns

  • Initial setup complexity for some users, requiring support assistance.
  • Limitations noted in specific promotional types, such as "buy one get one at a discount."
  • Design customization options could be broader, limited to color adjustments.

Final Thoughts

Overall, the "BOGOS.io Free Gift BOGO Bundle" app is well-received by users for its effectiveness in running promotional campaigns. The user-friendly design, coupled with unparalleled support from the team, makes it a valuable tool for increasing store average order value and engaging customers with promotional offers. While some specific customization needs may arise, the app's continued improvements and responsive support structure ensure merchants can effectively leverage its functionalities.

Valhalla Bakery

Oct 18, 2025  on Shopify

I'm new to this app, but it seems easy to set up and Evelyn on the support team was super helpful. Everyone loves a deal, so this app is going to be great for business.

Cirque Colors

Oct 16, 2025  on Shopify

Anne + Louis = the dream team. I am SHOCKED by how GREAT and FAST their customer service is. They were able to customize the look of our bogo in under 15 minutes and they actually respond quickly instead of taking a long time or it being a chat bot. I am very grateful for the service I received.

LEVEL8

Oct 15, 2025  on Shopify

Great. Customer support responses are exceptionally prompt. Mina helped me resolve the issue swiftly. I do hope more interesting features will become available in future.

Crazy Cups

Oct 15, 2025  on Shopify

Hanna was awesome. Helped me get started and troubleshoot any issues I had. Was able to get everything working and up and running. Much appreciated!!

Puromedica

Oct 15, 2025  on Shopify

The app works perfectly as expected! The support team is absolutely invaluable - quick, kind, and always ready to help. If any issue comes up, they resolve it right away, no matter how small. They never ignore the client and always explain everything patiently. A huge shoutout and special thanks to Mina from the support team - she’s incredibly helpful, understanding, and truly amazing to work with!

Sillvento Watches

Oct 15, 2025  on Shopify

we had a problem with a widget and customer support instantly helped us and solved the problem! thank you Mina for the help

A-Game

Oct 15, 2025  on Shopify

5* Support experience with Mina, sorted out all the functionality we wanted and resolved some issues we were having with setup. Would recommend!

This Works

Oct 13, 2025  on Shopify

Very impressed with the app, very easy to use and great results. The support is also great, especially Mina who is always very quick to respond and resolve issues as quickly as possible. The whole experience is 10/10.

far international

Oct 13, 2025  on Shopify

Liam has been really responsive and professional. He took the time to clearly explain each step, sent me visual guides, and helped me resolve all issues with the buttons and widget placement. Thanks to him, my offer works perfectly and the customer experience on my site has improved. I highly recommend his assistance!

LookBuy247

Oct 13, 2025  on Shopify

I’m really impressed with the BOGOS app! It works perfectly and has made managing my offers so much easier. The support team is very professional, responsive, and quick to resolve any issues. Within minutes, they fixed my problems and even guided me through the setup process. Highly recommended for every Shopify store looking to boost sales with smart gift and bundle offers.

Homefeel

Oct 11, 2025  on Shopify

Pretty easy to set everything with products, main design elements are adjustable & support team helps out on the spot to adapt everythng to your theme needs. Recommend!

tmx pe

Oct 10, 2025  on Shopify

Una app bastante recomendable y fácil de usar, y un equipo de soporte bastante rápido y con predisposición para ayudarte y guiarte en todo momento, tuve la ayuda de Anne, fue bastante amable .

JEREMY HERRELL

Oct 08, 2025  on Shopify

So far this app has worked as advertised. David in support was quick to respond and was a huge help getting started. Thanks!

Kuerzen

Oct 08, 2025  on Shopify

Liam was very supportive, patient, and technically sound. He ensured that my problem was resolved and working. He suggested for booster which I didn't knew, with his help I have implemented that too. Thanks once again.

100% Hardcore

Oct 08, 2025  on Shopify

We had an issue with an unwanted line of text appearing in our footer, and the BOGOS support team solved it quickly and professionally. Mina was extremely helpful. She responded fast, clearly explained the steps, and made sure everything was fixed perfectly. Excellent support and great communication. Highly recommended! — 100% Hardcore Team

yanzyskincare

Oct 07, 2025  on Shopify

Anne was Extremely helpful and very prompt with the responses. I have a custom theme and I wasn’t able to set up the promotions by myself. They set up everything for me in no time and promptly answered my questions.

Marly & Dan

Oct 07, 2025  on Shopify

Outstanding support from Anne and Brian, combining quick responses with a deep understanding of our needs !

361australia

Oct 07, 2025  on Shopify

Did my research, but I'm glad that I finally decided on BOGOS and that is because of ANNA, who I was chatting to. The fact that she was able to access the backend of our website and basically setting up the discount was incredible helpful. The chat is why I my first experience with BOGOS is extremely positive.

Aphiri

Oct 06, 2025  on Shopify

Good app, very customizable, I had an issue with automatically bringing up my cart quite late my time, messaged support which replied immediately, Mina helped solve my problem in under a few minutes, she was very kind and helpful!

U&D Essence

Oct 06, 2025  on Shopify

Absolutely amazing app and even more amazing support team! Special thanks to Amy, who was incredibly kind, patient, and helpful — she went above and beyond to make sure everything worked perfectly on my store. The app itself is easy to use, works flawlessly, and the customer service is truly outstanding. Highly recommended to every merchant who wants to boost their sales and offer a seamless free gift experience!

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