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Fairing: Post Purchase Surveys logo

Fairing: Post Purchase Surveys

Develop by Fairing

$49-$149

/ Month
  • Built for Shopify
  • 14 Days Free Trial

    Surveys for marketing attribution, user feedback, and NPS

    Pre-built templates
    Shopify integration
    Customer feedback
    Product targeting
    Personalization
    Roi improvement
    Attribution surveys
    Nps measurement
    Cro insights
    186 Reviews
    8

    About Fairing: Post Purchase Surveys

    Built by Fairing

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    [email protected]

    Address

    1460 Broadway, New York, NY, 10036, US

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    Description

    Get insights & track ad performance with post-purchase surveys for attribution, measurement, & NPS.

    Fairing (formerly Enquire) gives you more actionable insights in a week than most survey or questionnaire tools produce in a year. Deploy attribution survey questions in your post-purchase experience and append responses to your customer’s order. Measure Meta, TikTok, Snap, Podcast, TV, & more. Capture survey data on attribution, NPS, personalization, CRO, & research. Get to kno w your customers. Create a "how did you hear about us?" (HDYHAU) attribution post purchase survey poll & improve ROI!

    Fairing (formerly Enquire) gives you more actionable insights in a week than most survey or questionnaire tools produce in a year. Deploy attribution survey questions in your post-purchase experience and append responses to your customer’s order. Measure Meta, TikTok, Snap, Podcast, TV, & more. Capture survey data on attribution, NPS, personalization, CRO, & research. Get to kno w your customers. Create a "how did you hear about us?" (HDYHAU) attribution post purchase survey poll & improve ROI! more
    • Shopify Plus Certified post-purchase surveys (PPS) for attribution, NPS, etc.
    • Integrations: Triple Whale, Klaviyo, Google Sheets, Elevar, Shopify Flow & more
    • Target survey questions by new v returning, product purchased, etc. Translations
    • Template library: Launch 25+ pre-built post purchase survey questions
    • Compatible with Shopify's Order Status & Thank You Page Checkout Extensions

    Pros

    • Provides actionable insights quickly, within a week
    • Focuses on marketing attribution, user feedback, and NPS
    • Helps measure the effectiveness of various marketing channels like Meta, TikTok, Snap, Podcast, TV, etc
    • Integrates well with various tools like Triple Whale, Klaviyo, Google Sheets, Elevar, and Shopify Flow
    • Easy to set up and integrate into the Shopify thank you page
    • Allows for targeted survey questions based on customer type and product purchased
    • Comes with a template library featuring 25+ pre-built post-purchase survey questions
    • Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
    • Highly recommended by users for ease of use and valuable customer insights

    Cons

    • No significant cons mentioned in user reviews or descriptions
    • Potential dependency on app integrations for full functionality

    Top Helpful Reviews

    View all reviews

    ThirdLove

    Nov 14, 2024  on Shopify

    Fairing is really simple to get set up and their team is great to work with. Don't take the ease of use to mean the product is not sophisticated, it is and getting the data into our Looker instance has been easy too - though for quick analysis, I go straight to the dashboard

    Liquid Death

    Nov 13, 2024  on Shopify

    Fairing has been a game-changer for our post-purchase surveys, giving us insights that truly help us understand our customers on a deeper level. The setup process was seamless, and the data we’re now collecting has been invaluable for refining our strategy. Special shoutout to Samantha on the support team—she’s been fantastic in guiding us through any questions and has been incredibly responsive and helpful. If you're looking to elevate your customer feedback approach, Fairing is a must-have!

    GOODONYA

    Nov 04, 2024  on Shopify

    Fairing has been essential for us to understand the impact on the business for our influencer, organic social, and partnership efforts especially. Getting a holistic understanding beyond paid media of acquisition is critical for us. It's such an easy to use tool and helps us uncover other interesting insights from our purchasers. Highly recommend as essential to any size biz!

    Because Market

    Oct 31, 2024  on Shopify

    We love Fairing! As a small lean team, this has been a fast and effective way of learning more about our shoppers and their preferences within a matter of hours. And their customer service is great. Highly recommend!

    Phlur

    Oct 30, 2024  on Shopify

    One the best platforms on Shopify - an essential technology. As it becomes harder and harder to understand where a customer is coming from, Fairing helps you find the answer. The analytics in the platform are super strong - and getting better every month. I love that I can lifetime value by acquisition source. Matt and the team are really excellent - always so helpful and super responsive. Get this, you won't regret it.

    Bedfolk

    Oct 30, 2024  on Shopify

    Simple to use, but it has some really sophisticated features if you want to dig below the surface. Very active development team too, so there are always new updates and improvements. Can't wait to see what they add next!

    Nécessaire, A Personal Care Company

    Oct 29, 2024  on Shopify

    Migrated to Fairing from our previous post purchase survey partner about a year ago and has been such a great move. They've been great partners throughout the whole process and helping with some mapping challenges we were having with our Influencer activations and were able to find a solve. Would 100% recommend.

    Orlando Informer

    Sep 19, 2024  on Shopify

    Beware of sudden price changes. They told us we must pay 347% more this year and 1,381% more in year 2. Although they charged us for another month of service 2 days ago, they have deactivated all access to the data today.

    Puffin Drinkwear

    May 23, 2024  on Shopify

    Fairing is a great way to survey your customers in a minimal friction way. You're getting feedback from your fresh customers at their highest point of excitement. It's been very valuable to understand why they made their purchase.

    VEGAMOUR

    Apr 18, 2024  on Shopify

    Fairing is a fantastic app for our post-purchase surveys and has really helped our understanding of where our customers are coming from and the impacts of changes to our marketing and media strategies. It was very easy to set up and would highly recommend.

    SUPER73

    Apr 17, 2024  on Shopify

    Great app that was extremely easy to integrate into our thank you page. Questions are easy to create and update. No complaints!

    LESTRANGE

    Sep 14, 2023  on Shopify

    Have used Fairing at a few different places now for both attribution and some more niche use-cases and it works brilliantly for both. High response rates (which means strong data), super helpful support - and the ability to deep dig into responses with a follow-up question is a gold mine. It's at most a 10 minute setup, but endlessly valuable results.

    KITSCH

    Sep 07, 2023  on Shopify

    **Review for Fairing - Revolutionizing Survey Data Collection and Analysis** ⭐⭐⭐⭐⭐ In the age of real-time feedback and immediate gratification, "Fairing" has truly set a benchmark with its ingenious approach to survey data collection. This app is a game-changer in every sense of the word, and here's why: 1. **Speed & Scale**: Never before have I seen an app that captures consumer feedback with such finesse and agility. Gone are the days of waiting weeks or even months for comprehensive data. With Fairing, insights are delivered almost instantaneously. 2. **Intuitive Transaction Linking**: The ability to tie feedback directly to transaction data is a masterstroke. It eliminates guesswork and enables businesses to pinpoint exactly where the customer experience can be enhanced. 3. **Streamlined Routing**: This feature is a godsend for anyone who's tired of manual data processing and transferring. Fairing ensures that the feedback reaches the right destination in your tech stack, making it infinitely easier to act upon. 4. **Incredible Efficiency**: The promise of transforming customer journeys in 6 seconds as opposed to 6 months is not just a catchy tagline. Fairing delivers on this, making it indispensable for businesses that prioritize customer-centric growth. In conclusion, Fairing is not just another app in the market; it's a revolution. For businesses striving to understand and improve their customer's journey, Fairing is the tool to bet on. A must-have for modern enterprises looking to stay ahead of the curve!

    The Oodie

    Aug 28, 2023  on Shopify

    Fairing has been pivotal in adding additional layer to understanding our multichannel attribution as well as digging into customer insights: from what products they would like us to develop and sell to what specifically they liked about their product of choice. We increased our post purchase survey response rate dramatically since implementing Fairing. We are not relying on email for this specific purpose anymore, but instead all the questions conveniently sit on the post purchase page. Win for our customers as they get one less email into their inbox, win for us as we get more responses and hence more reliable results.

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