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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

Reviews (1,772)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

nole-cosmetics.com

Mar 24, 2025  on Shopify

erg goede resultaten met deze tracking tool, snelle hulp als er iets is. verder erg overzichterlijk.

guyadaka

Mar 21, 2025  on Shopify

This plug-in is very easy to use, the data feedback is correct, and the customer service is very good, do not understand the timely help me solve, support

Doleda.nl

Mar 19, 2025  on Shopify

Tracy van Omega Facebook Pixel heeft me uitstekend geholpen met mijn probleem. Snel, deskundig en vriendelijk, topservice!

España Belleza

Mar 17, 2025  on Shopify

100% RECOMENDADA. Su equipo de atención al cliente resolvieron todas las dudas que tenía acerca de OMEGA e incluso hicieron un investigación bastante extensa por un error que arrojaba META (que finalmente era una falsa alarma). La verdad que si o si recomendado

JoyfulDepot

Mar 17, 2025  on Shopify

I had an amazing experience with Joyce from Omega Pixel ! She was incredibly helpful, patient, and knowledgeable. She went above and beyond to fix every issue I had. From the moment I reached out, she made sure I understood everything and took the time to resolve all my concerns quickly and efficiently. Her professionalism and friendly attitude made the whole process smooth and stress free. It’s rare to find such dedicated customer support, and I truly appreciate her efforts. If you ever need help at Omega Pixel, Joyce is the one to ask for! Thanks again, Joyce. You’re a lifesaver!

Sarman Fashion - Wholesale Clothing Fashion Brand for Men from Canada

Mar 17, 2025  on Shopify

Ben Help me making sure my pixel firing right way. everything works good only sad part be careful when you select your plan. i choose yearly plan by mistake and they dont refund but app is amazing. Thank you BEN

Alefine

Mar 16, 2025  on Shopify

Has been our go-to app for pixel integration. Had great support from Louis today with a concern I had who was super helpful.

The Vintage Tees

Mar 13, 2025  on Shopify

Very useful app! Moreover, Tracy is just super helpful! Been ages since I've got 1 minute responses from app developers. Keep up the good work!

Sua Maestà Sicilia

Mar 11, 2025  on Shopify

Rosie from support is really helpful and kind. Very quick in responding and absolutely concrete. The attention and care she dedicates, this alone is worth the price. Thank's.

LEGERGY

Mar 11, 2025  on Shopify

I love this app. The tracking works perfectly and there is no loss of data. Accurate reporting. Quite simply a game changer.

Caaly

Mar 10, 2025  on Shopify

Lynn from customer support responded very quickly and helped me install Omega. Great customer service!

Sowears

Mar 03, 2025  on Shopify

I dont know how did this App got 1700+ reviews, the app is glitchy almost incomplete, App has basic glitches, have to connect meta account again and again,you cant save views, data is NOT accurate at all,and alot more. The chat support is completely uneducatied in terms of the app workings, highly NOT RECOMMENED

Aura Sleepwear

Feb 27, 2025  on Shopify

So many bugs & issues with this app, so far! My FB campaigns are losing optimization because of the bugs caused by this app. Some of the bugs; 1) Incorrect Purchase pixel firing 2) Unable to check where the orders come from using UTM 3) Sometimes orders appear duplicated 4) Some technical issues related to the Server side tracking which causes for the lost or mis-attributed data Note: I am willing to change my review, if the devs fix all these issues asap, I am losing money for nothing.

Boldvision

Feb 25, 2025  on Shopify

Excellente application ! Installation facile et suivi précis des événements, parfait pour optimiser mes campagnes Facebook Ads.

UNTAMMED

Feb 25, 2025  on Shopify

Useful app that improved my event match quality! Great and quick customer service when you need help with anything. These guys never sleep lol

Eleganlash™

Feb 20, 2025  on Shopify

l'app è molto utile per aumentare le vendite dello store e l'assistenza è molto disponibile in ogni occasione

Hyperblade USA

Feb 18, 2025  on Shopify

This is the best app and total game changer! the support is fast and professional. Tracy helped me with her knowledge to fix a few issues. Highly recommend it and it is a must have app for all shopify stores.

The Little Design Corner

Feb 11, 2025  on Shopify

Omega was easy to install and is at a great price point. I used the online chat to ask some questions and Joy went above and beyond to help me. She double checked the set up and found a configuration issue. We were immediately able to solve this on the spot with one of their developers. Such amazing customer service! It is early days but we are feeling confident that Omega is going to help maximise our meta ads budget.

Beksee

Feb 11, 2025  on Shopify

Great app, fantastic customer support! Louis spent more than 30 minutes with me to walk me through the app since I'm a newbie! I highly recommend it!

אוזו-שופ

Feb 07, 2025  on Shopify

This app has been a huge disappointment. I paid $250 expecting a professional and reliable service, but instead, it’s been one issue after another. This is the fourth or fifth problem I’ve encountered, and for over two weeks now, I’ve been dealing with an issue that their team has been completely unable to resolve. Rather than finding a solution, they’ve only added to the problems, which highlights a serious lack of expertise. The support team seems overwhelmed by even basic issues, and the overall level of professionalism is far below what you’d expect from a paid service. It’s frustrating to invest both time and money into an app that consistently underdelivers and struggles with fundamental tasks. I’m sharing this review to give others a clear picture of my experience. If you’re looking for a smooth, hassle-free solution, I’d strongly recommend looking elsewhere.

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