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Customer reviews: Omega Facebook Pixel Meta Feed

Develop by Omega

The Facebook Multi Pixels app helps Shopify merchants track and optimize ad performance across multiple Facebook pixels. Reviews reveal real-world experiences with setup, analytics, and ROI—key for data-driven marketing decisions.

Reviews (1,831)

Overall rating
4.9

What Merchants Think

The "Omega Facebook Pixel & Feed" app has generally received a positive reception from merchants. Many users appreciate its reliability in tracking ads and its ability to effectively handle multiple pixels, making ad optimization easier. They also highlight the exceptional customer service, which appears to be the app's standout feature, consistently providing prompt and knowledgeable assistance. However, some users have experienced issues with the app’s functionality and customer service, leading to frustration and dissatisfaction for a portion of users.

Key Strengths

  • Excellent customer support, often praised for being quick, patient, and effective in resolving issues.
  • User-friendly interface that makes pixel installation straightforward and intuitive.
  • Reliable tracking and real-time data that enhance ad performance analysis.
  • Supports server-side tracking, contributing to better integration and tracking accuracy.
  • Flexibility in managing multiple Facebook pixels across different stores.

Common Concerns

  • Some users have reported unresolved technical issues, especially concerning pixel tracking and integration.
  • Occurrences of delayed support responses, particularly during holidays, which are problematic for urgent issues.
  • Concerns about the app affecting Shopify orders with extra UTM parameters upon uninstallation.
  • The pricing is seen as high by some users, especially when compared to other similar apps.

Final Thoughts

Overall, "Omega Facebook Pixel & Feed" is a robust app for merchants looking to enhance their Facebook ad tracking capabilities. It is praised for its easy-to-use interface and unparalleled customer service that often exceeds user expectations. Although there are some reported issues, the positive experiences seem to outweigh the negatives for many users. For businesses that prioritize reliable support and efficient tracking, this app is definitely worth considering.

Body Leaf

May 07, 2025  on Shopify

cool interface. love the support provided, very kind, caring, and dedicated. shoutout to cam for being so helpful and the tech team for answering my questions

Rebel Ink Designs

May 06, 2025  on Shopify

So far, I love the app, and the insights it provide. Most importantly the level of support is amazing.

Victor Garduno Art

May 01, 2025  on Shopify

Excellent service, fast response, and easy advice to understand. The app works great for pixel tracking. I would highly recommend it to anyone running ads from the FB account.

Kleeva

Apr 29, 2025  on Shopify

Verbeterd je inzicht in je data, en zorgt dat alle ATC's, Checkouts en Orders goed worden getoond. Ik gebruik het om nog meer grip te hebben om mijn advertenties. Verder stuk goedkoper dan de concurrenten. Verder liep ik vast dat mij ATC's niet werkte en dat ik iets niet kon zien. Binnen 10 minuten opgelost door de klantenservice, ook al stond er dat ze afwezig waren door feestdagen.

COMFFEE

Apr 28, 2025  on Shopify

Always very helpful team - straight away sort any issues and help me get set up. accurate tracking which is important to me

Viherbs

Apr 22, 2025  on Shopify

I recently had the pleasure of working with Omega Facebook Pixel Meta, and I couldn’t be more impressed

Nethelia (NL)

Apr 18, 2025  on Shopify

good service, and nice features, like pixel fires based on product pages. this way you can run multi-bm setups with clean attribution.

PETLIBRO UK

Apr 17, 2025  on Shopify

I want to especially commend Ben from your support team for his outstanding assistance. He provided exceptionally clear, step-by-step guidance that walked me through the entire troubleshooting process.

Old Money Mexico

Apr 16, 2025  on Shopify

Es una app muy confiable y funcional. Cualquier duda el servico al cliente te ayude de una forma muy rapida y es muy amable, recomiendo 100% esta app. Saludos !

Labo Mono

Apr 16, 2025  on Shopify

The app is giving completely false / exaggerated conversion data. Now our Meta ads manager says we have more sales than actual sales we made. We contacted customer servie (Jamie), who said we should just delete their app, without even fixing or checking the issue?? This is really odd, especially given the number of reviews. Hopefully someone can get back to us and explain properly what the issue is.

Everclothed™

Apr 12, 2025  on Shopify

I recently had the pleasure of working with Omega Facebook Pixel Meta, and I couldn’t be more impressed. Their team is professional, knowledgeable, and incredibly responsive. From day one, they understood exactly what my business needed and tailored a strategy that delivered real results. Thanks to their expertise in Facebook marketing and campaign optimization, we saw a significant increase in engagement, website traffic, and conversions. What stood out most was their commitment to transparency and communication every step was clear, and they kept us in the loop with regular updates and reports.

Art With Lauren

Apr 09, 2025  on Shopify

We needed a way to send subscription purchases to Meta. Not only did Omega do that, they improved our event scoring, and we're seeing a decrease in CPA. Great app. Great support.

Somnivy

Apr 04, 2025  on Shopify

Tot nu toe de enige app geweest die ik heb gebruikt voor data tracking. Daarnaast is het ook de app die mij altijd wordt aanbevolen door mensen die al jaren ervaring hebben in het specifieke werkveld waar ik opereer

belnrose

Mar 31, 2025  on Shopify

I had a very nice chat with Niel, I get all the help that i need from A-Z now i have the pixel active and will scale the business soon! Thanks again for Niel i hope when i have new questions i have a chat with Niel again! Have a nice day!

Bayaluxe

Mar 31, 2025  on Shopify

Very professional assistance! You helped me solve the problem efficiently. I will continue testing to confirm if the issue is fully resolved, but the efficiency was outstanding.

Sua Maestà Sicilia

Mar 30, 2025  on Shopify

We contacted support regarding serious issues with data tracking – key parameters like fbp and fbclid were missing. The response? “No worries, our app shares everything Meta needs.” Two days later: complete tracking failure, event errors across the board, and deduplication issues on every event (red warning triangles everywhere). We reached out again, and they denied any problem, blaming a supposed “Meta server-side issue.” After multiple follow-ups and a direct conversation with Meta’s technical team, it became clear: Meta had no server-side issues at all. The fault was entirely on Omega’s side. After 11 days of delays, false claims, and no transparency, they finally admitted: “Yes, there's a deduplication error on the purchase event.” At no point were we given logs, real support, or any kind of meaningful resolution. We lost thousands of euros during one of the most critical sales periods of the year (Easter), while Omega support kept us in the dark. Had they simply told us, “our app isn’t working with your setup,” we would’ve switched instantly. Instead, we wasted 12 days and a lot of money. We uninstalled the app and requested a refund. An app that causes this level of damage, denies accountability, and offers no escalation or real tech support should not be listed on the Shopify App Store.

BrewXpress

Mar 29, 2025  on Shopify

Samuel from customer service was an absolute best. He helped me with setting up everything from my end,and also testing if everything was firing correctly. He covered every question that was asked very patiently and calmly. Keep up the good work

Zeera

Mar 27, 2025  on Shopify

Very helpful and the VA Joyce was very very patient. Very good Customer Service. 24/7 and reliable.

nole-cosmetics.com

Mar 24, 2025  on Shopify

erg goede resultaten met deze tracking tool, snelle hulp als er iets is. verder erg overzichterlijk.

guyadaka

Mar 21, 2025  on Shopify

This plug-in is very easy to use, the data feedback is correct, and the customer service is very good, do not understand the timely help me solve, support

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