ExchangeIt Returns & Exchange

Develop by Small Apps

$9.99-$19.99

/ Month

Built for Shopify

Free plan available 5 Days Free Trial

Boost customer retention with easy returns, refunds & exchange

Return management portal

Seamless returns processing

Efficient exchanges handling

Refunds management

Inventory restocking

Order management optimization

Cancellation handling

Integrated with shopify

Aftership order compatibility

About ExchangeIt Returns & Exchange

Launched Sep 27, 2015

Built by Small Apps

Address

Thomas House, London, ENG, SW1V 1PX, GB

Website Privacy policy FAQ Document

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Description

Return management for exchange orders, refunds, restock and returns portal for order management.

Simplify your return management with Exchange It's return portal. Seamlessly process returns and exchanges, manage refunds, and restock inventory — all from Shopify Admin. Works for orders fulfilled by Aftership. Don't let your orders throw you in a loop! Restock and return customers orders with our prime return app. With Exchange It, efficiently handle cancellation and refund requests, streamline order management, optimize inventory management, and simplify the return form process.

Manage your returns and refunds within Shopify Admin for streamlined operations
Flexible inventory restock by choosing products & selecting inventory locations
Create exchange orders within your orders page, streamlining fulfillment process
Flexible refunds: auto-calculate or customize refunds from returned items
Autocomplete customer details and modify shipping as needed for seamless returns

Pros

Seamlessly process returns and exchanges from Shopify Admin
Works with orders fulfilled by Aftership
Efficiently handle cancellation and refund requests
Streamline order and inventory management
Simplify the return form process
Manage returns and refunds directly within Shopify Admin for streamlined operations
Flexible inventory restock by choosing products and selecting inventory locations
Create exchange orders directly within your orders page, simplifying the fulfillment process
Flexible refund options: auto-calculate or customize refunds from returned items
Autocomplete customer details and modify shipping as needed for seamless returns

Cons

Limited to Shopify Admin, may not be suitable for non-Shopify platforms
Dependent on Aftership for order fulfillment, which may not be preferable for all users
Potential learning curve for new users in integrating and utilizing all features efficiently
Customer support response times can vary

Top Helpful Reviews

Millwoods

Jan 15, 2025 on Shopify

ExchangeIt has been great, very easy to set up and start using and Adrien's customer support is outstanding!

L'ENTROPISTE

Jan 03, 2025 on Shopify

The developer is incredibly friendly and responsive. They addressed my additional requests promptly and efficiently. I’m truly grateful for their excellent support—highly recommended!

Indirookh

Nov 19, 2024 on Shopify

This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. Customer support by Adrien is prompt and he explains the solution in detail. Hope the app keeps getting better with time. Cheers !

Faja Girl

Nov 18, 2024 on Shopify

Great customer support team that jumps on a call whenever something is not working. Very user friendly on both our side and the customer side. They are always building out new features which is helpful.

Jador The Label

Nov 06, 2024 on Shopify

Great app, easy to use for merchant and customer. Alex was so helpful with the walkthrough and answering any questions I had. Customer service is next level! And your customers will love the ease of this app.

Cosa Uniform Europe

Oct 23, 2024 on Shopify

AMAZING APP EVER!!! Adrien is super developer, he helped to us for any topic any time. Hardly recommended app and team.

NewOn

Oct 10, 2024 on Shopify

App recently installed, not used yet. Easy to install and excellent customer service! Adrien is very approachable and offers immediate solutions. If they don't exist for your needs yet, he thinks along with you and tries to get it sorted as soon as possible. For now, really great and highly recommended!

Se-Luna

Oct 07, 2024 on Shopify

I give the ExchangeIt Returns & Exchange app a well-deserved 5 stars! Their customer support is incredibly responsive, with immediate replies that make any queries or issues a breeze to handle. The app also boasts a range of useful features that are intuitive and easy to navigate, making the whole experience smooth and efficient. Highly recommended!

IntelliSkin

Sep 11, 2024 on Shopify

We've used this app for a few years now with no issues, it's great. But now it's even better. With the automated returns & exchanges functionality that they came out with it's made our lives a lot easier. Customer support is fantastic and has helped us to get the new features implemented seamlessly. I can't recommend this app enough if you need to help manage the returns & exchange process. Note for management: give Adrien Larere a pay raise, he was amazing to deal with & made the new features easy to understand. I'd suggest a minimum of a 50% bump in pay, but that's your call.

Q30

Aug 29, 2024 on Shopify

I have been using ExchangeIt across multiple companies and for several years now. It has made processing Exchanges and now Returns so much easier for myself and my team. Their support staff is very responsive and fills voids in Shopify's platform.

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