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Customer reviews: Matrixify

Develop by Shopify

The Shopify Excel Export Import App simplifies bulk product management by enabling seamless data transfers via Excel. This review covers its features, user experiences, and potential drawbacks to help merchants decide if it’s the right tool for their store.

Reviews (577)

Overall rating
4.9

What Merchants Think

The "Matrixify" app is highly valued by merchants for its robust capabilities and essential role in managing data migrations and bulk operations on Shopify. While some merchants faced challenges with complex data tasks and encountered occasional issues with support, the overall sentiment is that the app is indispensable for efficiently handling large product catalogs and data transfers. Many users praise its ease of use and extensive documentation, making it a must-have tool for e-commerce operations.

Key Strengths

  • Indispensable for bulk editing and data management in Shopify.
  • Efficiently handles complex data migrations from other platforms like Magento and Woocommerce.
  • Extensive and easy-to-understand documentation and tutorials.
  • Responsive and helpful customer support, often praised for quick problem-solving.
  • Seamlessly integrates with different data formats and helps manage metafields, which Shopify lacks natively.

Common Concerns

  • Requires advanced knowledge in data formats such as CSV and RSS for effective use.
  • Some users experienced issues with subscription management and billing concerns.
  • Encountered challenges with complex data formatting for imports.
  • Instances of non-responsive or delayed customer support.
  • App can be seen as expensive, especially for simple tasks.

Final Thoughts

Overall, Matrixify is a highly regarded tool for Shopify users needing powerful data management capabilities. It receives frequent praise for its functionality and support but also has room for improvement in customer support and handling complex data tasks. Despite some shortcomings, it remains a crucial app for those dealing with significant data migration and bulk updates, offering substantial value to businesses.

MORAMO

Sep 17, 2024  on Shopify

This app is a failure. I guess the positive reviews come from people who have 2 collections and 5 products, or left a review before actually using it. The app makes thousands of errors. It never transfers everything, loses photos, collections, makes mistakes, and displays nonsensical messages that have nothing to do with the actual problem. It's a disaster. They should refund everyone. Moreover, when you contact support, it feels like you're talking to an NPC who doesn't understand what you're writing and whose replies are off-topic.

MedShop Direct

Sep 15, 2024  on Shopify

The app works really well and I appreciate that the customer support team is very responsive. I've spoken to both Renars and Rebecca and both have always gone above and beyond with additional support whenever needed! Its also really cool that they have a Slack channel to further assist with communication. Using Matrixify has no doubt saved me hours!

Liberty in Love

Sep 11, 2024  on Shopify

I've been using this app for a good while now, and it's become an indispensable part of our workflow. Brilliant.

Budget Tegels

Sep 10, 2024  on Shopify

YES! This is the app i was looking for!! It saved me so much time and it is the best. I would recommend this to everybody. Just amazing, i upgraded my plan immediately :)

corporatecollection.co.uk

Sep 06, 2024  on Shopify

This app is exceptional. It has saved days and days of manual product updates. The app is slick, intuitive and the documentation is very concise. We originally purchased the app to migrate our Woocommerce store to Shopify that had nearly 10,000 products - all with multiple images. This app made it a breeze. We thought that would be it but then we found it invaluable in ongoing maintenance of our product catalog and adding new products in bulk. It is now an essential part of our Shopify toolkit. 10 out of 10

Austin Flower Delivery

Sep 02, 2024  on Shopify

If I could give this app 10+ stars I would! There are other apps which aid in a migration, which is what I used this for, but the other apps aren't very mature in terms of being able to capture ALL the data. The other problem is that the data has to sit somewhere while being migrated (on other apps). If you just export (on the old store) to all the defaults and import (to the new store) using this app on both stores, you'll see it does an INCREDIBLE job! I was extremely impressed.. you can export metafields and weird data chunks that you wouldn't think you needed - but you do - when migrating. A must-have App for that activity. It's also useful as a backup too - I see other backup systems out there, but this one would work great to keep a copy of your data locally should something bump into your store.

Wood Tactics

Aug 26, 2024  on Shopify

Works well, unfortunately it doesn't export line (custom) properties from shopify bundles. This makes it useless for my purposes.

ToolPlanet

Aug 20, 2024  on Shopify

Matrixify has helped with our transition from a different platform. It continues to help us find and fix issues.

MedShop Direct

Aug 09, 2024  on Shopify

This app is simply amazing! if you have pricing edits or skus or you need to bulk change the titles, this app is very straight forward to use and on top of this it has a truly incredible customer service - they answer fast and even have a Slack channel - thanks Rebeka for your help!

The Decor Group Inc

Aug 05, 2024  on Shopify

The "ease-ness" of importing and exporting helps a lot with projects that involve migrating from one platform to Shopify.

ROKA Multisport

Jul 29, 2024  on Shopify

Arguably the single most useful Shopify app there is. Indispensable. This fills the gaps on so many things that you need to be able to do as far as bulk editing in Shopify. Documentation is fantastic and I don't think I've ever seen a single bug.

Universalease

Jul 19, 2024  on Shopify

I don't see that it is worth it. For some reason, not all of my products were migrated to the new store, and not all the images were migrated as well. I don't understand what I paid for.

HealthNutrition

Jul 16, 2024  on Shopify

Timesaver when need to migrate posts from WordPress to Shopify. When it is 5 or 10 it is fine, but when it's 1000, you need some help and automation.

Reluv Clothing Australia

Jul 10, 2024  on Shopify

Life saving app, allows us to import large amounts of stock relatively painlessly once spreadsheet configs are set up and working. Metafields management is a big thing for us which Shopify's native import really cannot handle. We also use it every day to run picksheets too. Its really good, and most importantly support is really top notch.

EchoTech

Jul 07, 2024  on Shopify

Say goodbye to manual data entry! This app allows you to effortlessly export essential data, including orders, products, customers, and more, into a familiar Excel format.

The Unoriginal Bathroom Co.

Jun 30, 2024  on Shopify

The support team has been so amazing at addressing any roadblocks or issues that come up. The tool is amazing but we use it in a very specific way, and they have been extremely quick to troubleshoot and problem solve with me. As the CEO of the company, I really appreciate their service and customer support.

Every Educaid

Jun 18, 2024  on Shopify

Awesome solution to bulk updating shopify. If you have a lot of products, you need matrixify to do bulk updates!

53 Degrees North

Jun 16, 2024  on Shopify

Amazing tool, allows you to upload and download metafield objects, merge tags and so much more. Setup of the files is easy and the documentation is helpful. A must have for all stores that upload in CSV/Excel.

Equator Coffees

Jun 12, 2024  on Shopify

Matrixify performs its function beautifully and the support staff have always been responsive and friendly. We highly recommend this app for handling any larger data imports and exports: an area where's Shopify's native functionality can be extremely limited.

Massive Bookshop

Jun 06, 2024  on Shopify

This is a fantastic app. We manage a very large catalog (400,000+ active products) and Matrixify makes keeping it updated easy. Absolutely worth the money, at whatever tier. The best app we have ever used on Shopify, and likely the only one we'll always pay for, for as long as we have the store.

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