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Customer reviews: Matrixify

Develop by ITissible

The Shopify Excel Export Import App simplifies bulk product management by enabling seamless data transfers via Excel. This review covers its features, user experiences, and potential drawbacks to help merchants decide if it’s the right tool for their store.

Reviews (481)

Overall rating
4.8

What Merchants Think

The "Matrixify" app is highly valued by merchants for its robust capabilities and essential role in managing data migrations and bulk operations on Shopify. While some merchants faced challenges with complex data tasks and encountered occasional issues with support, the overall sentiment is that the app is indispensable for efficiently handling large product catalogs and data transfers. Many users praise its ease of use and extensive documentation, making it a must-have tool for e-commerce operations.

Key Strengths

  • Indispensable for bulk editing and data management in Shopify.
  • Efficiently handles complex data migrations from other platforms like Magento and Woocommerce.
  • Extensive and easy-to-understand documentation and tutorials.
  • Responsive and helpful customer support, often praised for quick problem-solving.
  • Seamlessly integrates with different data formats and helps manage metafields, which Shopify lacks natively.

Common Concerns

  • Requires advanced knowledge in data formats such as CSV and RSS for effective use.
  • Some users experienced issues with subscription management and billing concerns.
  • Encountered challenges with complex data formatting for imports.
  • Instances of non-responsive or delayed customer support.
  • App can be seen as expensive, especially for simple tasks.

Final Thoughts

Overall, Matrixify is a highly regarded tool for Shopify users needing powerful data management capabilities. It receives frequent praise for its functionality and support but also has room for improvement in customer support and handling complex data tasks. Despite some shortcomings, it remains a crucial app for those dealing with significant data migration and bulk updates, offering substantial value to businesses.

Darren & Phillip

Jun 30, 2025  on Shopify

I had a simple task of migrating historical orders from one Shopify store to another. I followed the step-by-step instructions they sent me. However, since I used a 3rd party fulfillment service to fulfill the original orders, Matrixify was unable to create the order fulfillments upon importing the orders, which left me with thousands of unfulfilled orders that started to be automatically fulfilled again in the new store by my fulfillment service (nightmare). Nowhere in the documentation was I warned that this was a limitation of their system (the docs have now been updated per my suggestion). My only option was to manually update the fulfillment locations of thousands of old orders and fulfill them manually. Otherwise, it seems to be a good app and was easy to use.

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