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Customer reviews: Matrixify

Develop by ITissible

Reviews (551)

Overall rating
4.8

What Merchants Think

The "Matrixify" app is highly valued by merchants for its robust capabilities and essential role in managing data migrations and bulk operations on Shopify. While some merchants faced challenges with complex data tasks and encountered occasional issues with support, the overall sentiment is that the app is indispensable for efficiently handling large product catalogs and data transfers. Many users praise its ease of use and extensive documentation, making it a must-have tool for e-commerce operations.

Key Strengths

  • Indispensable for bulk editing and data management in Shopify.
  • Efficiently handles complex data migrations from other platforms like Magento and Woocommerce.
  • Extensive and easy-to-understand documentation and tutorials.
  • Responsive and helpful customer support, often praised for quick problem-solving.
  • Seamlessly integrates with different data formats and helps manage metafields, which Shopify lacks natively.

Common Concerns

  • Requires advanced knowledge in data formats such as CSV and RSS for effective use.
  • Some users experienced issues with subscription management and billing concerns.
  • Encountered challenges with complex data formatting for imports.
  • Instances of non-responsive or delayed customer support.
  • App can be seen as expensive, especially for simple tasks.

Final Thoughts

Overall, Matrixify is a highly regarded tool for Shopify users needing powerful data management capabilities. It receives frequent praise for its functionality and support but also has room for improvement in customer support and handling complex data tasks. Despite some shortcomings, it remains a crucial app for those dealing with significant data migration and bulk updates, offering substantial value to businesses.

Toltrazuril Shop

Apr 18, 2024  on Shopify

Be very very careful. If you upgrade your subscription there is no going back and you will be billed over and over. There is zero customer support too. the app works great for what it is but very pricing for just downloading tables. After getting bombarded with phone calls and emails they did return all my money that was charged incorrectly. Now they continue to hound and harass me to change this feedback. I am amending to 2 stars but the issue still happened and was never resolved until I left feedback. Thank you for the refund but PLEASE STOP EMAILING me begging for a 5 star review!

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