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Customer reviews: Matrixify

Develop by ITissible

The Shopify Excel Export Import App simplifies bulk product management by enabling seamless data transfers via Excel. This review covers its features, user experiences, and potential drawbacks to help merchants decide if it’s the right tool for their store.

Reviews (480)

Overall rating
4.8

What Merchants Think

The "Matrixify" app is highly valued by merchants for its robust capabilities and essential role in managing data migrations and bulk operations on Shopify. While some merchants faced challenges with complex data tasks and encountered occasional issues with support, the overall sentiment is that the app is indispensable for efficiently handling large product catalogs and data transfers. Many users praise its ease of use and extensive documentation, making it a must-have tool for e-commerce operations.

Key Strengths

  • Indispensable for bulk editing and data management in Shopify.
  • Efficiently handles complex data migrations from other platforms like Magento and Woocommerce.
  • Extensive and easy-to-understand documentation and tutorials.
  • Responsive and helpful customer support, often praised for quick problem-solving.
  • Seamlessly integrates with different data formats and helps manage metafields, which Shopify lacks natively.

Common Concerns

  • Requires advanced knowledge in data formats such as CSV and RSS for effective use.
  • Some users experienced issues with subscription management and billing concerns.
  • Encountered challenges with complex data formatting for imports.
  • Instances of non-responsive or delayed customer support.
  • App can be seen as expensive, especially for simple tasks.

Final Thoughts

Overall, Matrixify is a highly regarded tool for Shopify users needing powerful data management capabilities. It receives frequent praise for its functionality and support but also has room for improvement in customer support and handling complex data tasks. Despite some shortcomings, it remains a crucial app for those dealing with significant data migration and bulk updates, offering substantial value to businesses.

U R There Photography - Barn Boutique

Jul 07, 2025  on Shopify

This app will mess up your data. Then when you don't use it/uninstall it they threaten to freeze your Shopify. Can't reach anyone. Take it from a certified data specialist...don't use. UPDATE: I am writing to formally address a serious issue caused by your company with my account, which was frozen despite my attempts to resolve the matter. I was charged $20 for a service I did not use, and the product caused significant data issues. Despite notifying your team of these problems, my account continue to be held hostage until the disputed charge is paid. I request an immediate refund of the $20 and stay away from my account. Failure to address this promptly will result in this review remaining public. I am disappointed by the lack of accountability and urge you to rectify this situation to restore trust.

Darren & Phillip

Jun 26, 2025  on Shopify

I had a simple task of migrating orders from one Shopify store to another. What they don't tell you is that fulfillments cannot be migrated, so now I have thousands of Unfulfilled orders in my new store that are automatically assigned to my fulfillment service. I now have to manually go through them, change the fulfillment location, and mark them as fulfilled. Matrixify's response to this issue what to tell me they can't help me and then gave me a refund. I now have a HUGE mess on my hands. I do NOT recommend this app.

JohnVsGBM

Feb 12, 2025  on Shopify

I do not recommend it. It is probably good to have VERY advanced knowledge of CSV and RSS feed data. But they will not help you. I tried just the free version and waisted my 10 as it did not upload anything I needed.

Advanced Welding Supplies

Jan 07, 2025  on Shopify

Please stay away form this APP, they have made continuous errors on my website, and although I cancelled the subscription 2 months ago, they are still taking money from my account (over £100). I am speaking with Shopify to help me stop this robbery and fraud.

EUG FASHION

Nov 28, 2024  on Shopify

Useless app, also the support not responding for days

MORAMO

Sep 17, 2024  on Shopify

This app is a failure. I guess the positive reviews come from people who have 2 collections and 5 products, or left a review before actually using it. The app makes thousands of errors. It never transfers everything, loses photos, collections, makes mistakes, and displays nonsensical messages that have nothing to do with the actual problem. It's a disaster. They should refund everyone. Moreover, when you contact support, it feels like you're talking to an NPC who doesn't understand what you're writing and whose replies are off-topic.

Service

Sep 11, 2024  on Shopify

I didn't install this but have been charged for it Not a happy customer

Universalease

Jul 19, 2024  on Shopify

I don't see that it is worth it. For some reason, not all of my products were migrated to the new store, and not all the images were migrated as well. I don't understand what I paid for.

Moments & Co

Apr 05, 2024  on Shopify

The bulk tracking tutorial is outdated.

Mein Shop

Apr 03, 2024  on Shopify

Much too expensive and complex, can't import xml files, if you have large product catalogues you have to modify too much, to get the files imported, no mapper function for fields, creating or importing variants is a pain, dry run works but if you run it normal it fails, too much time to get everything working, not recommended

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