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Customer reviews: Matrixify

Develop by ITissible

The Shopify Excel Export Import App simplifies bulk product management by enabling seamless data transfers via Excel. This review covers its features, user experiences, and potential drawbacks to help merchants decide if it’s the right tool for their store.

Reviews (494)

Overall rating
4.9

What Merchants Think

The "Matrixify" app is highly valued by merchants for its robust capabilities and essential role in managing data migrations and bulk operations on Shopify. While some merchants faced challenges with complex data tasks and encountered occasional issues with support, the overall sentiment is that the app is indispensable for efficiently handling large product catalogs and data transfers. Many users praise its ease of use and extensive documentation, making it a must-have tool for e-commerce operations.

Key Strengths

  • Indispensable for bulk editing and data management in Shopify.
  • Efficiently handles complex data migrations from other platforms like Magento and Woocommerce.
  • Extensive and easy-to-understand documentation and tutorials.
  • Responsive and helpful customer support, often praised for quick problem-solving.
  • Seamlessly integrates with different data formats and helps manage metafields, which Shopify lacks natively.

Common Concerns

  • Requires advanced knowledge in data formats such as CSV and RSS for effective use.
  • Some users experienced issues with subscription management and billing concerns.
  • Encountered challenges with complex data formatting for imports.
  • Instances of non-responsive or delayed customer support.
  • App can be seen as expensive, especially for simple tasks.

Final Thoughts

Overall, Matrixify is a highly regarded tool for Shopify users needing powerful data management capabilities. It receives frequent praise for its functionality and support but also has room for improvement in customer support and handling complex data tasks. Despite some shortcomings, it remains a crucial app for those dealing with significant data migration and bulk updates, offering substantial value to businesses.

High Brands

Nov 03, 2024  on Shopify

A app em si funciona bem se souberes mexer com codigo ou tiveres o mínimo de conhecimento desta área. Penso que podiam ser mais ativos e ajudar nas dúvidas dos clientes como outras app fazem em vez. No entanto, resolveram o meu problema no final. Obrigada.

Dominic Bruce

Nov 01, 2024  on Shopify

This fills the gaps on so many things that you need to be able to do as far as bulk editing in Shopify. Documentation is fantastic and I don't think I've ever seen a single bug.

Mark A. Simpson

Oct 27, 2024  on Shopify

There is zero customer support too. the app works great for what it is but very pricing for just downloading tables.

BUYONE

Oct 25, 2024  on Shopify

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Premier Netting

Oct 22, 2024  on Shopify

Love it! An absolutely essential app if you are migrating from another platform or if you have a large database of products.

True North Vapor

Oct 14, 2024  on Shopify

Exporting and importing custom metafield data for the purpose of filtering by metafield using Shopify's Search and Discovery App. Exporting of this data is not a native feature in Shopify, Matrixify makes it easy and is intuitive to use. Great for our purposes, we look forward to exploring more of the advanced data management features.

Pro Stock Hockey Sticks

Oct 10, 2024  on Shopify

An absolute game changer and life saver - the amount of time this app has saved me is truly unbelievable

Anything Possible B2B

Oct 09, 2024  on Shopify

The Matrixify team is incredibly helpful and responsive. They’ve saved our team countless hours on data uploads and troubleshooting. Absolutely worth the investment many times over!

Caravan Mattresses

Oct 02, 2024  on Shopify

Professional and helpful customer service. They got me up and running quickly and also made a change to the back end so I could pull some custom data. Very good and accommodating service.

Aqua Marina UK

Sep 23, 2024  on Shopify

Very impressed, super easy to work with. The documentation and examples are the best I have seen. I am well used to trial and error with such tools, a refreshing change!

MORAMO

Sep 17, 2024  on Shopify

This app is a failure. I guess the positive reviews come from people who have 2 collections and 5 products, or left a review before actually using it. The app makes thousands of errors. It never transfers everything, loses photos, collections, makes mistakes, and displays nonsensical messages that have nothing to do with the actual problem. It's a disaster. They should refund everyone. Moreover, when you contact support, it feels like you're talking to an NPC who doesn't understand what you're writing and whose replies are off-topic.

MedShop Direct

Sep 15, 2024  on Shopify

The app works really well and I appreciate that the customer support team is very responsive. I've spoken to both Renars and Rebecca and both have always gone above and beyond with additional support whenever needed! Its also really cool that they have a Slack channel to further assist with communication. Using Matrixify has no doubt saved me hours!

Liberty in Love

Sep 11, 2024  on Shopify

I've been using this app for a good while now, and it's become an indispensable part of our workflow. Brilliant.

Budget Tegels

Sep 10, 2024  on Shopify

YES! This is the app i was looking for!! It saved me so much time and it is the best. I would recommend this to everybody. Just amazing, i upgraded my plan immediately :)

corporatecollection.co.uk

Sep 06, 2024  on Shopify

This app is exceptional. It has saved days and days of manual product updates. The app is slick, intuitive and the documentation is very concise. We originally purchased the app to migrate our Woocommerce store to Shopify that had nearly 10,000 products - all with multiple images. This app made it a breeze. We thought that would be it but then we found it invaluable in ongoing maintenance of our product catalog and adding new products in bulk. It is now an essential part of our Shopify toolkit. 10 out of 10

Austin Flower Delivery

Sep 02, 2024  on Shopify

If I could give this app 10+ stars I would! There are other apps which aid in a migration, which is what I used this for, but the other apps aren't very mature in terms of being able to capture ALL the data. The other problem is that the data has to sit somewhere while being migrated (on other apps). If you just export (on the old store) to all the defaults and import (to the new store) using this app on both stores, you'll see it does an INCREDIBLE job! I was extremely impressed.. you can export metafields and weird data chunks that you wouldn't think you needed - but you do - when migrating. A must-have App for that activity. It's also useful as a backup too - I see other backup systems out there, but this one would work great to keep a copy of your data locally should something bump into your store.

Wood Tactics

Aug 26, 2024  on Shopify

Works well, unfortunately it doesn't export line (custom) properties from shopify bundles. This makes it useless for my purposes.

ToolPlanet

Aug 20, 2024  on Shopify

Matrixify has helped with our transition from a different platform. It continues to help us find and fix issues.

MedShop Direct

Aug 09, 2024  on Shopify

This app is simply amazing! if you have pricing edits or skus or you need to bulk change the titles, this app is very straight forward to use and on top of this it has a truly incredible customer service - they answer fast and even have a Slack channel - thanks Rebeka for your help!

The Decor Group Inc

Aug 05, 2024  on Shopify

The "ease-ness" of importing and exporting helps a lot with projects that involve migrating from one platform to Shopify.

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