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Customer reviews: Matrixify

Develop by ITissible

Reviews (551)

Overall rating
4.8

What Merchants Think

The "Matrixify" app is highly valued by merchants for its robust capabilities and essential role in managing data migrations and bulk operations on Shopify. While some merchants faced challenges with complex data tasks and encountered occasional issues with support, the overall sentiment is that the app is indispensable for efficiently handling large product catalogs and data transfers. Many users praise its ease of use and extensive documentation, making it a must-have tool for e-commerce operations.

Key Strengths

  • Indispensable for bulk editing and data management in Shopify.
  • Efficiently handles complex data migrations from other platforms like Magento and Woocommerce.
  • Extensive and easy-to-understand documentation and tutorials.
  • Responsive and helpful customer support, often praised for quick problem-solving.
  • Seamlessly integrates with different data formats and helps manage metafields, which Shopify lacks natively.

Common Concerns

  • Requires advanced knowledge in data formats such as CSV and RSS for effective use.
  • Some users experienced issues with subscription management and billing concerns.
  • Encountered challenges with complex data formatting for imports.
  • Instances of non-responsive or delayed customer support.
  • App can be seen as expensive, especially for simple tasks.

Final Thoughts

Overall, Matrixify is a highly regarded tool for Shopify users needing powerful data management capabilities. It receives frequent praise for its functionality and support but also has room for improvement in customer support and handling complex data tasks. Despite some shortcomings, it remains a crucial app for those dealing with significant data migration and bulk updates, offering substantial value to businesses.

EchoTech

Jul 07, 2024  on Shopify

Say goodbye to manual data entry! This app allows you to effortlessly export essential data, including orders, products, customers, and more, into a familiar Excel format.

The Unoriginal Bathroom Co.

Jun 30, 2024  on Shopify

The support team has been so amazing at addressing any roadblocks or issues that come up. The tool is amazing but we use it in a very specific way, and they have been extremely quick to troubleshoot and problem solve with me. As the CEO of the company, I really appreciate their service and customer support.

Every Educaid

Jun 18, 2024  on Shopify

Awesome solution to bulk updating shopify. If you have a lot of products, you need matrixify to do bulk updates!

53 Degrees North

Jun 16, 2024  on Shopify

Amazing tool, allows you to upload and download metafield objects, merge tags and so much more. Setup of the files is easy and the documentation is helpful. A must have for all stores that upload in CSV/Excel.

Equator Coffees

Jun 12, 2024  on Shopify

Matrixify performs its function beautifully and the support staff have always been responsive and friendly. We highly recommend this app for handling any larger data imports and exports: an area where's Shopify's native functionality can be extremely limited.

Massive Bookshop

Jun 06, 2024  on Shopify

This is a fantastic app. We manage a very large catalog (400,000+ active products) and Matrixify makes keeping it updated easy. Absolutely worth the money, at whatever tier. The best app we have ever used on Shopify, and likely the only one we'll always pay for, for as long as we have the store.

E4 Cards & More

Jun 03, 2024  on Shopify

Great app that does what it says on the label, efficiently and simply. Also works much faster than most other data manipulation apps we have worked with

LoBo Designs

May 29, 2024  on Shopify

Absolutely perfect for what I needed to be able to do. Kind of wish there was a free trial, since all I needed this for was to wipe my customer base clean, but I'm happy to pay the $50 monthly fee for the convenience of being able to to this in one sweep! Thanks so much!

Toltrazuril Shop

Apr 18, 2024  on Shopify

Be very very careful. If you upgrade your subscription there is no going back and you will be billed over and over. There is zero customer support too. the app works great for what it is but very pricing for just downloading tables. After getting bombarded with phone calls and emails they did return all my money that was charged incorrectly. Now they continue to hound and harass me to change this feedback. I am amending to 2 stars but the issue still happened and was never resolved until I left feedback. Thank you for the refund but PLEASE STOP EMAILING me begging for a 5 star review!

Standard Diesel

Apr 13, 2024  on Shopify

I'm not a power user, but the app does what it says with a relatively simple, intuitive interface. Zero problems in the month or so I've used it.

Curated Brands

Apr 03, 2024  on Shopify

Excellent tool for import/export of products. Straight-forward and fully featured. Exceeded my expectations.

furnacefilters.us

Apr 03, 2024  on Shopify

Love it. This is the best tool I've used to work with Shopify and large product catalogs. Makes updating a lot faster. Thank you.

Mein Shop

Apr 03, 2024  on Shopify

Much too expensive and complex, can't import xml files, if you have large product catalogues you have to modify too much, to get the files imported, no mapper function for fields, creating or importing variants is a pain, dry run works but if you run it normal it fails, too much time to get everything working, not recommended

Liquidyne Process Technologies, Inc.

Apr 01, 2024  on Shopify

been working with shopify for years, this is the first app I install, and can't live without it. Support is _amazing_

Gold Beaver

Feb 04, 2024  on Shopify

This is a very important app for starting a store by migrating data from our existing MySQL database. App works perfectly with detailed information of our errors while importing our thousands of products. Our product has more than 30 fields for import, 10 of them metafields. Matrixify is the only App that imports metafield. Also, App is very well developed using threads that follow the limits of API calls. I recommend at least "Big" subscription if you are importing big amounts of products.

WOWooO

Feb 01, 2024  on Shopify

We've been using this for years. My primary use is to export payouts for processing for our accounts, but it can be used for far more if needed.

RetroShirts.ch - Vintage Fussball Shirts

Jan 04, 2024  on Shopify

This app is a must have if you have the need to access any type of data of your store. This is the swiss-army-knife for shopify. I use it to manually and automatically export data to analyze it in other tools but also to bulk import or update hundreds of products per month. Ngl, I could not run my business without this app. If you get behind the learning courve and understand the data model of the shopify entities this app will not dissapoint you. And the support is fantastic, they are absolutely killing it.

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