I initially left a positive review because of Clove’s amazing help on a previous ticket. However, my overall experience with the app’s support has gone downhill. The general support is extremely slow, and most agents seem to know less about the app than I do. They often say something isn’t possible when I know it is, and I’ve ended up solving most issues completely on my own. The main problem is that serious bugs in my sets take days to be fixed. It’s now been 2 full days plus the weekend 4 days in total and nothing has been resolved. I can’t make my sets live, which makes the app completely useless at the moment.

Hannie is so helpful and answered all my questions. Looking forward to working with everyone at Easify in the future.

Customer service is excellent! Celine took care of our issue (and even added a little extra for us)and it was fixed very quickly.

Ich bekam eine schnelle und kompetente Hilfe. Sehr netter Service. Kann die App und den Service nur empfehlen. Herzlichen Dank!

GUTE APP SUPPORT AUCH SEHR NETT TOP:) MARI BESTE Mitarbeitern hat mir in paar sekunden geholfen. super nett auch ich empfehle sie weiter toppp toppp.

Powerful app with Customer Support that is nothing short of amazing. Responsive and patient, in particular Tracy was extra helpful.

the developers fixed my shit within 12 hours, i was surprised! Thanks to Kat, Anne and Tracy from the support team

Just downloaded this app to help out with product options and extra add ons. So far, I'm absolutely loving it! I have a laser engraving machine as well as over 100+ variants on the leather products I make currently. This up will allow me to expand and grow my business the way I had envisioned. The image upload will be game changer. No more chasing customers and waiting for their replies. Quicker dispatch and a professional addition we can customise, to our website theme. Anne was also great to speak to, she was able to collaborate with us while were still in production of the new website.

The support I received was outstanding! The team was very helpful, professional, and responsive. I truly appreciate their excellent assistance and would highly recommend their service

I just want to say that this app is phenomenal! It helps tremendously with helping setting up your products by swatches, color, etc., and I can't say enough about the support you receive if you're ever in need of anything in how to use this app. Anne is awesome, no hesitation whatsoever in knowing what she is doing when it comes to helping you maneuver around this app. The support is always there, in some way, shape or form. I can't say enough about this app or the support/people who operate it. If I could, I would give this a 10 star. Thank you Anne!

stopped working suddenly after months of use - all customizations lost for customers upon adding to cart. We had to do a lot of back and forth to get their customization requests after the fact since they didn't come through during checkout.

This App has provided me with the solution I needed to add variations with an extra cost. Easy to set up and made even easier with the assistance of Tracy.

Absolutely fantastic service! Brilliant app does everything we need it to. Celine and the team are simply brilliant!

Tracy was very helpful in implementing a custom option that I had wanted for a very long time. 10/10 would recommend

I installed this app to create visual product options, but it completely messed up my existing product options. The app duplicated and rearranged my option layout — for example, my "Type" and "Frame Color" selections were merged together in a confusing way, showing multiple overlapping image swatches. What’s worse, the developer added custom code directly into my theme without asking for permission. That’s not acceptable — theme edits should always require approval, especially when it affects storefront display. I can’t recommend this app based on my experience. On the positive side, their customer support replies very promptly — but every time they respond, they also ask me to leave a review. That might explain why there are so many reviews for this app. the support team is responsive, but the app itself caused problems for my store setup.

We are just getting started with Easify Custom Product Options App. So far, we are very happy with it. It is allowing us to offer a large number of customizations to our products without changing the SKU for each variation. We need to be able to treat each product as a single SKU even if the product is customized. We are especially happy with the fast support that we have already received from Hannie.

The customer service here is great, Mari really helped me with those forms that were giving me issues. I feel that I can achieve what I need to get done with the Easify Team. I would recommend this app to anyone going down a similar road like me.

I’m very disappointed with this app and the experience I’ve had with Easify Custom Product Options. I installed it specifically for its personalization/live preview feature, which was supposed to let customers see their personalized designs or text updates in real time. Unfortunately, this feature never worked properly from the start. I tried multiple times to configure it according to their documentation and even reached out to support, but the response was slow and unhelpful. Instead of actually fixing the issue, they just kept suggesting the same basic steps that I’d already tried. The “live personalization preview” function — which is one of their main selling points — simply does not work as advertised. What’s worse is that they continue to charge me for the paid plan even though the main function I needed doesn’t work at all. There’s no compensation, no refund, and no accountability. I expected better transparency and support, especially from an app that claims to provide advanced customization tools. Overall, this has been a waste of both time and money. I’ve had to switch to another app just to get basic functionality working. If you’re considering Easify for its personalization or live preview feature, don’t bother - it’s unreliable and you’ll just end up frustrated.

I had such a great experience working with Tracy. She was very helpful with guiding me through the setting up of the app. Excellent customer support, highly recommend this app!

Die app ist wirklich super und man hat so viele tolle Möglichkeiten. Bei einem Problem wurde mir von Clove gut geholfen.