Do not install or use this plugin!! This plugin intercepts customer orders, preventing customers from purchasing products. If you want a refund, it won't allow it!!!

Great app, really. It was exactly what I was looking for. Unfortunately, it keeps crashing and doesn’t save the changes. I contacted support, and they told me that on their end there are no issues, and that was it. Sadly, I’m removing it. I don’t understand how it can be perfect for 2,000 people while causing these problems for me. I had also subscribed, of course. As enthusiastic as I was about installing and using it, the disappointment is just as great, both because it crashes and because the support team showed no interest in helping me or keeping me as a user. Ottima app, davvero. Era esattamente quello che cercavo. Peccato che crasha del continuo non salvando le modifiche. Contattata l'assistenza, mi hanno detto che da parte loro non ci sono problemi e basta. Purtroppo la sto rimuovendo. Non capisco come mai per 2 mila persone sia stata perfetta e a me da questi problemi. Avevo anche fatto l'abbonamento ovviamente. Per quanto fossi stata entusiasta di installarla e usarla, tanto più grande la delusione perché crasha e perché l'assistenza non ha mostrato alcun interesse nell'aiutarmi e tenermi come user.

The worst support I saw before.

Terrible customer service. They messed up my website's code and washed their hands of it, blaming an external app, even though I sent evidence that the problem was with Easify Option. They told me they would help me within 48 hours, which is terrible for any business. I definitely don't recommend them.

I don’t understand how this app got its rating. Since day one of using it, I’ve run into all kinds of bugs, and it has already cost me **hundreds of dollars**. Even now, the bugs are still happening. There’s one issue that has been “in progress” for **at least four days** and still hasn’t been fixed. Their support is a complete waste of time. If you’re thinking about trying this app, my advice is: **don’t waste your time.**

Does not work for basic color switch scenario. Support unable to help and just provide links to demo tutorial which are useless.

At first I thought this was a good app, it was easy to set up and they quickly helped me add the customization option to my order confirmation emails which I needed to be displayed. However, when doing that, they deleted critical custom code I previously added and overrode my entire code for those order notification emails! There was absolutely no reason for them to touch other parts of my code. If they needed to adjust something, they should have asked me. Anyways, I reached out for help but they were slow to respond and did not revert my custom code back to normal correctly, rather they added their own version of my code somewhere else I could not access or edit so it looked bad and I couldn't even edit it. I reached out and we went back and forth a few times, but the code was still not displaying the way it did originally and they were taking a long time to respond. So, I had to uninstall this app and spend hours trying to fix the issue on my own. Very frustrating experience with this app and do not recommend.

Mari, TY for fixing. Happy to give feedback any other time, however this was the first time we used your app, and it failed first time. Hopefully we have better results if we move fwd. Many Thanks Kind Regards Soccerchili.com Customer Service Soccerchili.com Telephone: 952.926.2550

We had serious issues with this app. It glitched and failed to charge customers additional fees for certain product options. Unfortunately, it took us weeks to notice, resulting in over $1,000 in lost revenue. After reporting the issue, the team acknowledged a problem in their code and said they had fixed it, but it reappeared later. The second time, we caught it quickly and reached out again. They claimed it was resolved, but it wasn’t. We also experienced other issues where some listings would break. I asked if it might be related to our theme, but didn’t get any clear answers. Overall, this app caused us lost revenue, wasted time, and unnecessary stress. When I asked for a refund (given the losses caused by their glitch), they ignored the request. At this point, I don’t trust either the app or the team. I rarely leave negative reviews, but in this case, I feel it’s necessary to warn others.

I have been charged after successfully unsubscribing snd uninstalling. I reached out to their "customer service " submitted everything they requested and they literally never responded back. Just left the chat not saying another word. How is this acceptable. I will be contacting Shopify about this experience. Unacceptable!!! And disappointing!!!

$9.99 for this? Are u serious???

I initially left a positive review because of Clove’s amazing help on a previous ticket. However, my overall experience with the app’s support has gone downhill. The general support is extremely slow, and most agents seem to know less about the app than I do. They often say something isn’t possible when I know it is, and I’ve ended up solving most issues completely on my own. The main problem is that serious bugs in my sets take days to be fixed. It’s now been 2 full days plus the weekend 4 days in total and nothing has been resolved. I can’t make my sets live, which makes the app completely useless at the moment.

stopped working suddenly after months of use - all customizations lost for customers upon adding to cart. We had to do a lot of back and forth to get their customization requests after the fact since they didn't come through during checkout.

I installed this app to create visual product options, but it completely messed up my existing product options. The app duplicated and rearranged my option layout — for example, my "Type" and "Frame Color" selections were merged together in a confusing way, showing multiple overlapping image swatches. What’s worse, the developer added custom code directly into my theme without asking for permission. That’s not acceptable — theme edits should always require approval, especially when it affects storefront display. I can’t recommend this app based on my experience. On the positive side, their customer support replies very promptly — but every time they respond, they also ask me to leave a review. That might explain why there are so many reviews for this app. the support team is responsive, but the app itself caused problems for my store setup.

I’m very disappointed with this app and the experience I’ve had with Easify Custom Product Options. I installed it specifically for its personalization/live preview feature, which was supposed to let customers see their personalized designs or text updates in real time. Unfortunately, this feature never worked properly from the start. I tried multiple times to configure it according to their documentation and even reached out to support, but the response was slow and unhelpful. Instead of actually fixing the issue, they just kept suggesting the same basic steps that I’d already tried. The “live personalization preview” function — which is one of their main selling points — simply does not work as advertised. What’s worse is that they continue to charge me for the paid plan even though the main function I needed doesn’t work at all. There’s no compensation, no refund, and no accountability. I expected better transparency and support, especially from an app that claims to provide advanced customization tools. Overall, this has been a waste of both time and money. I’ve had to switch to another app just to get basic functionality working. If you’re considering Easify for its personalization or live preview feature, don’t bother - it’s unreliable and you’ll just end up frustrated.

Poor app, the service takes a very long time to respond.

We are paying for the Premium plan, the most expensive one, but the app does not work properly on a large part of our store (pages built with a third party app). Despite several conversations with their support, no concrete solution has been provided. They keep saying it’s “not compatible” and that we have to wait, while one of their agents managed to activate the option temporarily the day before. In the end, we are paying for a service we cannot fully use, and the support team has been unhelpful in resolving the issue. Very disappointing

saves fail every time. couldn't save my html for 20 times garbage.

running too slow, not useful