I initially left a positive review because of Clove’s amazing help on a previous ticket. However, my overall experience with the app’s support has gone downhill. The general support is extremely slow, and most agents seem to know less about the app than I do. They often say something isn’t possible when I know it is, and I’ve ended up solving most issues completely on my own. The main problem is that serious bugs in my sets take days to be fixed. It’s now been 2 full days plus the weekend 4 days in total and nothing has been resolved. I can’t make my sets live, which makes the app completely useless at the moment.

stopped working suddenly after months of use - all customizations lost for customers upon adding to cart. We had to do a lot of back and forth to get their customization requests after the fact since they didn't come through during checkout.

I installed this app to create visual product options, but it completely messed up my existing product options. The app duplicated and rearranged my option layout — for example, my "Type" and "Frame Color" selections were merged together in a confusing way, showing multiple overlapping image swatches. What’s worse, the developer added custom code directly into my theme without asking for permission. That’s not acceptable — theme edits should always require approval, especially when it affects storefront display. I can’t recommend this app based on my experience. On the positive side, their customer support replies very promptly — but every time they respond, they also ask me to leave a review. That might explain why there are so many reviews for this app. the support team is responsive, but the app itself caused problems for my store setup.

I’m very disappointed with this app and the experience I’ve had with Easify Custom Product Options. I installed it specifically for its personalization/live preview feature, which was supposed to let customers see their personalized designs or text updates in real time. Unfortunately, this feature never worked properly from the start. I tried multiple times to configure it according to their documentation and even reached out to support, but the response was slow and unhelpful. Instead of actually fixing the issue, they just kept suggesting the same basic steps that I’d already tried. The “live personalization preview” function — which is one of their main selling points — simply does not work as advertised. What’s worse is that they continue to charge me for the paid plan even though the main function I needed doesn’t work at all. There’s no compensation, no refund, and no accountability. I expected better transparency and support, especially from an app that claims to provide advanced customization tools. Overall, this has been a waste of both time and money. I’ve had to switch to another app just to get basic functionality working. If you’re considering Easify for its personalization or live preview feature, don’t bother - it’s unreliable and you’ll just end up frustrated.

Poor app, the service takes a very long time to respond.

We are paying for the Premium plan, the most expensive one, but the app does not work properly on a large part of our store (pages built with a third party app). Despite several conversations with their support, no concrete solution has been provided. They keep saying it’s “not compatible” and that we have to wait, while one of their agents managed to activate the option temporarily the day before. In the end, we are paying for a service we cannot fully use, and the support team has been unhelpful in resolving the issue. Very disappointing

saves fail every time. couldn't save my html for 20 times garbage.

running too slow, not useful

I was on the free plan and then I have been charged 14 dollars a month for a while

Zero is not an option. After confronting them about fraudulent activity, by bots following the installation of their product, they begrudgingly acknowledged the problem. Then, proceeded to convince me i only needed the super duper fix they implemented. Also promising discounts, etc Further edit. Now has caused a “card transform function fail” Shopify says notify developer. They should only waste another day of my life I’ve this I relented allowed them to "fix" it. was immediately charged again, but nothing works. I would trust a trust a cat to babysit a pet mouse before ever trusting these people again. Email chain available on request at [email protected]. Dealing with these people is ridiculous. Even after basic functionality is restored additional cost customizations don't work. I refuse to deal with another email from this clown show Further edit. One day after reinstallation the fraudulent orders have restarted on products modified by easify.

App still charging me after uninstalling and unsubscribing.

Tried this app hoping it would simplify product options, but it fails to update add-ons or custom options when variants change — a basic requirement. Spent a lot of time troubleshooting with no resolution. Support was slow and not helpful. Other glowing reviews seem suspicious, considering how unreliable the app is. Wouldn’t recommend.

Good support God Near UNUSABLE - You cannot save the simplest the edit or revision without waiting 10 mins - refreshing - and then doing it again. Every time I use this app (when it works its good) I end up wasting an entire 10 hours to make one subset

This app will affect the display of prices on the website. It will take 1-2 days to fix it. Objective evaluation.

Uninstalled this App and still charging?! They were unable to make it compatible to Pagefly Pagebuilder - even after paying for the programming service. It left a mess - so we had to uninstall it. Yet they are still charging the monthly fee?

UPDATED REVIEW Since my initial review I have had a poor experience with the Easify app. After weeks of troubleshooting a basic function of the app, having my case passed around 3 or 4 agents, the dev team has given up trying to solve my issue (when an add-on was deleted from the cart, its monetary value stayed behind in the cart, creating an incorrect and misleading total). Unfortunately, after much work has already taken place, I have deleted the app before I was ever able to make it live and requested a refund. I gave the dev team as much time (weeks) and support as I could, but ultimately the app doesn't seem ready for all customers if it can't perform a basic function like being able to delete add-ons from the cart without issue. Support team tried their best, but their devs let them down.

the UI is crap, but works... until you realize you can only export your orders with the top plan...

I ran into a lot of problems with this app. The cart wouldn't remove variants, and it kept adding the first variant option in the cart when selecting multiple variant, which was frustrating. I set the increment value to 12 units, but some variant didn’t follow this setting and showed wrong quantity in the cart. After struggling to set everything up, I gave up and started looking for another app. There were just too many issues, and I felt like this app needs testing and improvement. Consider different app before installing this one.

Do NOT BUY! THERE is problem after problem with this app. Its working only in moments when "dev"team is online and do something. Next day is coming onother problem. Once they say that the probkem is my theme, next day say that the prpbkem is the app... as i say " problem after problem" and lose money and time.