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Customer reviews: BIG Digital Downloads Products

Develop by Penida

Reviews (621)

Overall rating
4.9

What Merchants Think

Overall, merchants have a positive view of the "BIG Digital Downloads Products" app. Users appreciate the straightforward set-up process, intuitive interface, and the responsive and friendly customer support team, often highlighting specific representatives like Anna, Theo, Sofia, and Mateo. Many find the app to be an excellent solution for selling digital products, noting its reliability and functionality on Shopify.

Key Strengths

  • Fast and friendly customer support, often praised by name (Anna, Theo, Sofia, Mateo, and Leo).
  • Intuitive and easy-to-use interface suitable for beginners.
  • Efficient in selling various digital products like eBooks, PDFs, videos, and music samples.
  • Quick setup and seamless integration with Shopify.
  • Features such as PDF stamping to prevent plagiarism.
  • Option for free usage, with scalable features as businesses grow.

Common Concerns

  • Issues with bandwidth overage charges and lack of notifications about exceeded limits.
  • Occasional delays or need for manual order fulfillment.
  • Concerns about download limits and link sharing prevention.
  • Reported technical issues with the chat feature not functioning as expected.

Final Thoughts

"BIG Digital Downloads Products" is well-received for its user-friendly design and helpful customer service, making it a valuable tool for Shopify merchants seeking to sell digital products efficiently. While there are some concerns about specific features, most users find the app beneficial, especially with its helpful support team ready to resolve issues.

My Store

Sep 16, 2024  on Shopify

So far I'm having a great experience with the one-on-one service which I didn't expect at first. The pace of the query service is exceptionally good. Using it for a day all I can say as of now is still have a lot more to learn about but it is a great start thank you THEO!

Drunk Girl Art

Sep 16, 2024  on Shopify

Theo walked me through support and did an amazing quick fix teaching me what I did wrong. Easy to use app!

toolsforcreators

Sep 16, 2024  on Shopify

App has a free plan that has everything to sell basically, paying plan come natural when business is growing. Customer service in seconds by real agents. From all I downloads is the one Im keeping.

Milena Pauliina

Sep 16, 2024  on Shopify

The app is reliable and user friendly. I had a couple of questions, which got answered really fast. I appreciated getting helped by a person instead of a chatbot. Also, we ended up making the experience even better for my customers, which I didn't know was possible. 10/10 recommend.

Gaman Training

Sep 15, 2024  on Shopify

Completa, con todas las utilidades necesarias para que los clientes se descarguen los archivos con total seguridad para el creador. Además permite el estampado en los pdf lo que frena el plagio.

Barkermeow

Sep 15, 2024  on Shopify

Great Support and the app is easy to use and navigate.. Look no further if u sell digital product.. this is teh app

Geeky Queen

Sep 12, 2024  on Shopify

So far enjoying a lot! It's easy to use and the support was fast and super kind helping me set up everything! Thank you!

MenGlow

Sep 11, 2024  on Shopify

La aplicación es muy sencilla de usar, yo todavía la estoy configurando, pero la verdad que el soporte técnico es una maravilla. Especialmente mateo, me ha ayudado mucho y es un empleado profesional y ejemplar.

Production Hut

Sep 10, 2024  on Shopify

Doesnt work as good as others. The downloads dont show at checkoutpage, and the email send it to spam. Maybe they have great support idk, i expect an app to be usable straight away without any support

English Upgrade!

Sep 09, 2024  on Shopify

Not only a great product but incredible customer support. I had some initial issues from not knowing how to input license keys and I was assisted quickly and effectively.

Alively

Sep 09, 2024  on Shopify

This is my first time building a shopify store. BIG Digital Downloads was so intuitive that I was set up quick and can easily add products to my store. Really super easy for beginners

PunkinPancakes

Sep 08, 2024  on Shopify

This app lets me give my customers digital downloads and is straight forward. Also, customer service is super responsive and nice :)

womence

Sep 08, 2024  on Shopify

Wunderbare App. Sehr netter und hilfreicher Support. Die App ist auch sehr einfach einzurichten und zu verstehen!

My Store

Sep 05, 2024  on Shopify

Absolutely amazing, i was so lost in regards to the Digital Marketing world, but Leo came to the rescue! The only Digital App that i could easily have access to chat for support which was instant help and guidance. Leo had a kind approach and patience till we reached the outcome i wished for. He spent alot of time with me, and i had to screenshot back and forth till i was guided step-by-step by him. His support has truly made me excited to finish of the project in mind, as life is alot easier when you know you'll get the support needed if you'll get stuck! Thank you Leo a million! Couldn't have done this without you. God Bless!

Butter Bags

Sep 02, 2024  on Shopify

Customer service is fast and friendly. While I've had very few issues (mostly my error) they are super quick to reply and walk me through the issue/resolution.

Sugared Spoon

Sep 01, 2024  on Shopify

I just downloaded this app for my digital products and Leo was phenomenal to work with and answered all my questions and helped me understand how to use the app. The customer support is top tier. Thank you!

Inked Bunny

Sep 01, 2024  on Shopify

Theo helped me today, very quick and helpful responses, my customers and I love the app! It's easy to use/ setup and the emails with the files are sent quickly.

Christian Pure

Aug 31, 2024  on Shopify

Still testing this app out, but what stands out to me is that it's the only Shopify digital products app that lets me create a new digital product from within its UI, versus having to head over to the default Shopify "Products" section to do it, then heading back to upload and attach some file to a product I created elsewhere. That attention to detail differentiates it from some of the other apps in the space, and the process of creating digital products feels more natural and logical to me. It's probably harder to program an app that does that, but it's a lot easier for me as a customer. If the team that built this does that right, they probably do other things right.

LifeGetsEasy

Aug 30, 2024  on Shopify

Man THEO has been so much help throughout this process in making this app work the way i intended. I will definitely recommend this app

Pole Power Academy

Aug 28, 2024  on Shopify

I love this app already, I was having a problem with not being able to send different files for different variants under 1 product, but this app makes this easy. I spoke to Leo through the app chat who was helpful with answering the few questions I did have - when I was having a blonde moment. Would recommend.

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