So far I'm having a great experience with the one-on-one service which I didn't expect at first. The pace of the query service is exceptionally good. Using it for a day all I can say as of now is still have a lot more to learn about but it is a great start thank you THEO!

Theo walked me through support and did an amazing quick fix teaching me what I did wrong. Easy to use app!

App has a free plan that has everything to sell basically, paying plan come natural when business is growing. Customer service in seconds by real agents. From all I downloads is the one Im keeping.

The app is reliable and user friendly. I had a couple of questions, which got answered really fast. I appreciated getting helped by a person instead of a chatbot. Also, we ended up making the experience even better for my customers, which I didn't know was possible. 10/10 recommend.

Completa, con todas las utilidades necesarias para que los clientes se descarguen los archivos con total seguridad para el creador. Además permite el estampado en los pdf lo que frena el plagio.

Great Support and the app is easy to use and navigate.. Look no further if u sell digital product.. this is teh app

So far enjoying a lot! It's easy to use and the support was fast and super kind helping me set up everything! Thank you!

La aplicación es muy sencilla de usar, yo todavía la estoy configurando, pero la verdad que el soporte técnico es una maravilla. Especialmente mateo, me ha ayudado mucho y es un empleado profesional y ejemplar.

Doesnt work as good as others. The downloads dont show at checkoutpage, and the email send it to spam. Maybe they have great support idk, i expect an app to be usable straight away without any support

Not only a great product but incredible customer support. I had some initial issues from not knowing how to input license keys and I was assisted quickly and effectively.

This is my first time building a shopify store. BIG Digital Downloads was so intuitive that I was set up quick and can easily add products to my store. Really super easy for beginners

This app lets me give my customers digital downloads and is straight forward. Also, customer service is super responsive and nice :)

Wunderbare App. Sehr netter und hilfreicher Support. Die App ist auch sehr einfach einzurichten und zu verstehen!

Absolutely amazing, i was so lost in regards to the Digital Marketing world, but Leo came to the rescue! The only Digital App that i could easily have access to chat for support which was instant help and guidance. Leo had a kind approach and patience till we reached the outcome i wished for. He spent alot of time with me, and i had to screenshot back and forth till i was guided step-by-step by him. His support has truly made me excited to finish of the project in mind, as life is alot easier when you know you'll get the support needed if you'll get stuck! Thank you Leo a million! Couldn't have done this without you. God Bless!

Customer service is fast and friendly. While I've had very few issues (mostly my error) they are super quick to reply and walk me through the issue/resolution.

I just downloaded this app for my digital products and Leo was phenomenal to work with and answered all my questions and helped me understand how to use the app. The customer support is top tier. Thank you!

Theo helped me today, very quick and helpful responses, my customers and I love the app! It's easy to use/ setup and the emails with the files are sent quickly.

Still testing this app out, but what stands out to me is that it's the only Shopify digital products app that lets me create a new digital product from within its UI, versus having to head over to the default Shopify "Products" section to do it, then heading back to upload and attach some file to a product I created elsewhere. That attention to detail differentiates it from some of the other apps in the space, and the process of creating digital products feels more natural and logical to me. It's probably harder to program an app that does that, but it's a lot easier for me as a customer. If the team that built this does that right, they probably do other things right.

Man THEO has been so much help throughout this process in making this app work the way i intended. I will definitely recommend this app

I love this app already, I was having a problem with not being able to send different files for different variants under 1 product, but this app makes this easy. I spoke to Leo through the app chat who was helpful with answering the few questions I did have - when I was having a blonde moment. Would recommend.