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Customer reviews: BIG Digital Downloads Products

Develop by Penida

Reviews (918)

Overall rating
5

What Merchants Think

Overall, merchants have a positive view of the "BIG Digital Downloads Products" app. Users appreciate the straightforward set-up process, intuitive interface, and the responsive and friendly customer support team, often highlighting specific representatives like Anna, Theo, Sofia, and Mateo. Many find the app to be an excellent solution for selling digital products, noting its reliability and functionality on Shopify.

Key Strengths

  • Fast and friendly customer support, often praised by name (Anna, Theo, Sofia, Mateo, and Leo).
  • Intuitive and easy-to-use interface suitable for beginners.
  • Efficient in selling various digital products like eBooks, PDFs, videos, and music samples.
  • Quick setup and seamless integration with Shopify.
  • Features such as PDF stamping to prevent plagiarism.
  • Option for free usage, with scalable features as businesses grow.

Common Concerns

  • Issues with bandwidth overage charges and lack of notifications about exceeded limits.
  • Occasional delays or need for manual order fulfillment.
  • Concerns about download limits and link sharing prevention.
  • Reported technical issues with the chat feature not functioning as expected.

Final Thoughts

"BIG Digital Downloads Products" is well-received for its user-friendly design and helpful customer service, making it a valuable tool for Shopify merchants seeking to sell digital products efficiently. While there are some concerns about specific features, most users find the app beneficial, especially with its helpful support team ready to resolve issues.

DFYmarketer.com

Aug 18, 2024  on Shopify

Thanks for all the insight into Big Digital Downloads. Looking forward to the upcoming enhancements! Quality product and support for your digital download products!

Ayda Brows

Aug 17, 2024  on Shopify

This application is easy to use. Multiple options to modify according to the user's desire. The package prices are very reasonable. It does not cause slowness in the site.

My Store

Aug 15, 2024  on Shopify

Time is a higher priority to me than money so anything that will save me time is a lifesaver as an entrepreneur. This app is just what I was looking for when I needed a solution to deliver my digital products in multiple formats. Easy to set up, easy to navigate, easy to use. Definitely a must-have app!

Ilha Restrita

Aug 15, 2024  on Shopify

Hands down the best key and file sender in the market. It sure needs a few features in it so it can be perfect, like making keys available again if the order was not paid/expired, and also the integration with the amazing new shopify account pages. But hey, their support is stellar with Leo and Mateo always helping me out and being so friendly. I have no regrets at all. Go for it.

Beauty Over 50 on a Budget

Aug 14, 2024  on Shopify

Amazing Support from Leo - A True Lifesaver! I recently had the pleasure of working with Leo to set up my Shopify digital download store, and I couldn't be more impressed with the level of service I received. As someone who isn't very experienced with online stores or digital downloads, I was feeling quite overwhelmed at the start. But Leo went above and beyond to ensure everything was set up perfectly. He was incredibly patient, walking me through each step of the process and explaining things in a way that was easy to understand. No question was too small or silly—Leo answered them all with a smile and made sure I felt confident every step of the way. Leo's expertise is evident, but it's his dedication to helping his customers that really stood out to me. He was always quick to respond, even going the extra mile to tweak and optimize parts of my store that I wouldn't have even thought of. Thanks to Leo, my Shopify store is up and running smoothly, and I'm thrilled with the results. If you're looking for someone who truly cares about your success, look no further than Leo. He's a true professional and an absolute gem to work with. I can't recommend him highly enough! Thank you, Leo, for all your hard work and for making this process so much easier for me!

Indiga Healer - Digital stationery for creative souls

Aug 14, 2024  on Shopify

A great app! I had a really hard time deciding which digital downloads app to use for my business and tried many. When I stumbled upon this app, I found it the simplest and most intuitive to use. It also has a very smooth delivery experience (right after checkout and email). To top it all, the founder and customer support helped me setup with everything I needed very quickly! I really recommend this app.

Sue Lily Designs

Aug 13, 2024  on Shopify

Mateo was very warm and helpful. I'd had a long day and just jumped on to see what else I needed to do before uploading my digital content. I had a question and Mateo answered it, offering encouragement at the end. The app is easy to use for the most part. I am not tech-savvy. The parts that I am not to sure about, I'll figure out in time. For now, what I know will help me with what I need to do.

Pixinger Store

Aug 12, 2024  on Shopify

I recently started using this digital download app, and it’s been a total game-changer for me. The interface is incredibly user-friendly, making it easy to find, purchase, and download all types of digital products. Whether you’re looking for eBooks, courses, or creative assets, this app has it all. What really sets it apart is the seamless download process—everything is fast, smooth, and just works. Their assistance is also perfect. The founder Leo Is very Friendly and helpful.

Emy's Yarned Creations

Aug 08, 2024  on Shopify

I absolutely love the app so far, Theo was amazing and super patient with me as I'm slightly illiterate when it comes to software. Thanks Theo for the awesome service and your amazing help!

My Store

Aug 08, 2024  on Shopify

A definite 5 Star app, absolutely happy when mind melts down and customer service jumps in to correct the situation. If your disappointed about this app have patience you may be in mind melt down.

Nelo Cosmetics

Aug 08, 2024  on Shopify

The app is super easy to use/setup and the founder is very helpful! I'm glad I chose this app over the other ones.

LightBeam by Stacee

Aug 07, 2024  on Shopify

Seamless and fast. Chat was very very helpful. I enjoyed the easy guidance and helpful hints to customize. Mateo was great!

Bee Better

Aug 06, 2024  on Shopify

I've only just started using the app but already the customer service is immediate and high quality which is one of the most important things, shopify could learn from them because shopify has awful customer service.

Organización Academy

Aug 06, 2024  on Shopify

Gracias a Theo por ayudarme, literalmente no pasaron 5 minutos que ya había respondido mi primer mensaje y a los minutos después ya me había ayudado con mi problema. La verdad la atención al cliente un 10 de 10

Hyper Short Focus

Aug 04, 2024  on Shopify

The app is user friendly and straight forward. The support team is responsive and kind, even in the middle of the night! I randomly chose this app from many others as an extension for my shopify store, and I am so glad that I did!

KingLy Essentials

Jul 26, 2024  on Shopify

The app was easy to use and extremely user friendly. When I contacted customer service they went above and beyond to work with me.

Guidance avec Isabelle

Jul 26, 2024  on Shopify

Je suis très satisfaite de l'application. Interface intuitive et facile d'utilisation. J'ai eu besoin d'aide à un certain moment et Theo m'a offert un service à la clientèle de première qualité ! La seule raison pour laquelle je n'ai pas mis 5 étoiles, c'est que j'aurais aimé offrir mes vidéos à l'écoute seulement sans possibilité de téléchargement. Theo m'a assuré que l'équipe travaillait à l'amélioration de l'application et que la suggestion serait faite à l'équipe pour cette fonctionnalité. Je recommande sans aucune hésitation !

House Of Nambili

Jul 25, 2024  on Shopify

So far so good! Easy to get up & running, plus, the customer service team has been great! Thanks Mateo & Leo!

My Store

Jul 18, 2024  on Shopify

I love this app! It is super simple to navigate for a non-tech person like myself. It is super easy to upload digital files to my Shopify store and customize the emails sent to my customers upon purchasing from my store. The chat support is super helpful. Theo was able to answer all of my questions and verify my store quickly and was friendly and upbeat.

Femeninede LLC

Jul 15, 2024  on Shopify

MATEO was amazing. He fixed the issue I caused myself, go away quickly. Now my customers have your digital products and I am happy happy happy. I will def keep this app! Customer service didn't take long at all!

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