I installed this app expecting fair and transparent pricing, but it turned out to be very misleading. The pricing plans clearly list storage and downloads, yet they completely omit any mention of bandwidth limits — one of the most important factors for apps like this. When I asked support about it, they admitted that every plan is limited to 1TB of bandwidth per month, and any usage beyond that is charged extra. This information is not displayed anywhere on the pricing page, only hidden in their “policy” section, which most users will never read before subscribing. This is deceptive. Shopify’s rules require that all usage-based limits (like bandwidth, storage, or API calls) be clearly stated before purchase, not discovered after you’ve already paid. Their support tried to justify it by saying it’s a “fair use policy” and not a scam — but hiding extra costs in fine print is the definition of a lack of transparency. Shopify should review this app immediately for compliance and misleading pricing practices. I do not recommend this app to anyone until they fix this and make their bandwidth policy clearly visible in the plan descriptions.

I love that there is ALWAYS somebody available to help me at Shopify! They make it so easy to take that next step in getting my website up and running. I like being treated like I am important to them! Thanks guys! You are the best!

New to the app but it's been really easy to set up. I've made my first sale and it all went very smoothly

Incredible app, the experience is fantastic, license keys perfectly handled everything is well thouhght. Recommend for any digital product.

Very good app! However, a few important features are still missing, such as filtering customers who have not downloaded the file. These customers could request a refund simply because they overlooked the email. With many orders, we have to constantly click through the lists to find these customers. An automation feature would be even better. If a customer has not downloaded the file after x days, they receive a reminder. Otherwise, really good!

This app has worked really well for our store so far. Customer service is very quick and efficient! John helped us verify our store within seconds.

This is the second time I’ve installed BIG Digital Download, and once again it’s been a fantastic experience. The app is incredibly easy to set up and use, making it effortless to manage my digital products. I use it primarily for STL file downloads, and it has proven to be extremely reliable and effective every time. I really appreciate how smoothly it integrates with my Shopify store and how simple it makes delivering files to customers. Highly recommended for anyone selling digital products!

The Big Digital Downloads app is truly a must-have! It’s incredibly user-friendly – very intuitive and easy to upload, manage, and deliver digital products to customers. Everything works smoothly and without hassle. What really makes it stand out is the support. Whenever I had a question, I received immediate help from Mateo, who not only responded quickly but also explained everything patiently and clearly. You can really feel that they care, and that makes all the difference. In short: a great app with outstanding service. Definitely worth five stars!

Just getting started but the customer service has been amazing. Seems fairly straightforward to use.

FANTASTIC! Amazing app and Theo answered my questions and took care of my store verification in just a few minutes. I love the app. Thank you for making it easy to set up and use.