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Customer reviews: BIG Digital Downloads Products

Develop by Penida

Reviews (917)

Overall rating
5

What Merchants Think

Overall, merchants have a positive view of the "BIG Digital Downloads Products" app. Users appreciate the straightforward set-up process, intuitive interface, and the responsive and friendly customer support team, often highlighting specific representatives like Anna, Theo, Sofia, and Mateo. Many find the app to be an excellent solution for selling digital products, noting its reliability and functionality on Shopify.

Key Strengths

  • Fast and friendly customer support, often praised by name (Anna, Theo, Sofia, Mateo, and Leo).
  • Intuitive and easy-to-use interface suitable for beginners.
  • Efficient in selling various digital products like eBooks, PDFs, videos, and music samples.
  • Quick setup and seamless integration with Shopify.
  • Features such as PDF stamping to prevent plagiarism.
  • Option for free usage, with scalable features as businesses grow.

Common Concerns

  • Issues with bandwidth overage charges and lack of notifications about exceeded limits.
  • Occasional delays or need for manual order fulfillment.
  • Concerns about download limits and link sharing prevention.
  • Reported technical issues with the chat feature not functioning as expected.

Final Thoughts

"BIG Digital Downloads Products" is well-received for its user-friendly design and helpful customer service, making it a valuable tool for Shopify merchants seeking to sell digital products efficiently. While there are some concerns about specific features, most users find the app beneficial, especially with its helpful support team ready to resolve issues.

Joanne's E-Stim Emporium

Feb 18, 2025  on Shopify

Fantastic app and great customer service. I would definitely recommend it if you are looking for a complete solution for digital downloads.

BEAUĒTAL

Feb 08, 2025  on Shopify

Super Service. Teste die App zum ersten Mal. Und "Anna" vom Chat-Team hat mir sehr gut bei Fragen und Installation geholfen. Vorbildlicher Service von Anna. Danke!! Werde die App ausführlich ausprobieren. Bis jetzt wirklich gut. Kann jeder Anfänger mit der Hilfe von Anna installieren.

PrimeLight Design

Jan 29, 2025  on Shopify

Allows us to sell our licence keys on Shopify. Great app, and really fast live chat support when I got stuck!

digitalideasss

Jan 24, 2025  on Shopify

Sono sincera, ancora non ho avuto la possibilità di provare questa App, perchè ho problemi pesonali con alcune modifiche dei miei file digitali, per questo motivo sto contattando l'assistenza. Sono veramente pazienti, disponibili, ascoltano i nostri problemi, e soprattutto cercano di risolverli. In questi giorni, ho chattato spesso con Theo, è molto bravo e disponibile, sono veramente soddisfatta, e sono sicura che troverà una risposta al mio problema.

TINY TAPES

Jan 23, 2025  on Shopify

DO NOT download this app. Was charged $2660 USD in bandwidth fees with ZERO notifications telling me I had gone over. I was paying 54.99 a MONTH I didnt even know what bandwidth was or that I had gone over by 111TB!!!!! Leo will be in touch with my legal team If this is not resolved. Edit: In reply to Leo's comment: I cancelled the subscription on Jan 8th... If you take a look at the screenshot attached the "52" emails they sent me you can see that 90% of them were sent AFTER I unsubscribed... and I cannot seem to find the emails sent on Dec 21st in my inbox? Not even in Spam or Junk?... Their support is terrible. The chat Icon in the bottom right of the Shopify app doesn't even work. There is no chatlog. When you hit enter after typing it just resets and you have to check your email to see their replies and then enter your response back into the chat box on the app without even seeing the log LOL. When downloading this App I was fine with paying the $0.023 per download after 100TB. That would equal to roughly $2.00 per download on the product I was selling (I sold it at $50, product was 95gb) What I was not aware of is that they dont have a download limit or anywhere to edit it so people cant share the link?? A product a user was supposed to download once ended up being downloaded roughly 10-20 times... Do yourself a favour and stay away from this App. I pay $800 per year and have a 200gb limit with 50gb worth of files to attach to each product. Thanks!

Learning For a Purpose

Jan 21, 2025  on Shopify

I was having difficulty with getting the PDF stamp off my digital downloads and their customer service was amazing. They were super helpful, answered my questions and got back to me right away.

Klavity

Jan 21, 2025  on Shopify

Leo was very responsive to removing their branding from emails being sent to customers. My ebook is also already live with such little effort. Highly recommend.

EMPYREAN WEALTH

Jan 15, 2025  on Shopify

Such an easy to use interface and had the help of Anna who assisted me on verifying my shop and getting set up. Highly recommend!

TINY TAPES

Jan 14, 2025  on Shopify

DO NOT download this app. Was charged $2660 USD in bandwidth fees with ZERO notifications telling me I had gone over. I was paying 54.99 a MONTH I didnt even know what bandwidth was or that I had gone over by 111TB!!!!! Leo will be in touch with my legal team If this is not resolved. Edit: In reply to Leo's comment: I cancelled the subscription on Jan 8th... If you take a look at the screenshot attached the "52" emails they sent me you can see that 90% of them were sent AFTER I unsubscribed... and I cannot seem to find the emails sent on Dec 21st in my inbox? Not even in Spam or Junk?... Their support is terrible. The chat Icon in the bottom right of the Shopify app doesn't even work. There is no chatlog. When you hit enter after typing it just resets and you have to check your email to see their replies and then enter your response back into the chat box on the app without even seeing the log LOL. When downloading this App I was fine with paying the $0.023 per download after 100TB. That would equal to roughly $2.00 per download on the product I was selling (I sold it at $50, product was 95gb) What I was not aware of is that they dont have a download limit or anywhere to edit it so people cant share the link?? A product a user was supposed to download once ended up being downloaded roughly 10-20 times... Do yourself a favour and stay away from this App. I recommend EDP - Easy Digital Products. I pay $800 per year and have a 200gb limit with 50gb worth of files to attach to each product. Also the owner isnt an a**hole... Thanks!

Freedom by Caydi

Jan 12, 2025  on Shopify

Anna was of such great service to me. She helped me and went through so much more effort than i had expected. She was truly of so much help.

Lambies

Jan 11, 2025  on Shopify

I tried another app but was too awkward to install, so I switched to BDD. Easy to install for a beginner like me. Great online chat support as well - so helpful and polite. :)

TINY TAPES

Jan 07, 2025  on Shopify

DO NOT download this app. Was charged $2660 USD in bandwidth fees with ZERO notifications telling me I had gone over. I was paying 54.99 a MONTH I didnt even know what bandwidth was or that I had gone over by 111TB!!!!! Leo will be in touch with my legal team If this is not resolved.

Victorious Women On The Go

Jan 07, 2025  on Shopify

Only didn't give it 5 because haven't used it enough. The setup process was easy and the verification part was simple too. Thanks Theo for the seamless chat to getting my store verified. I do feel if I have a question or needed something figured out I could just message and that's a relief I hate customer service calls. Looking forward to using this app and growing my business.

28effect

Jan 05, 2025  on Shopify

The best app for delivering digital products. We used it extensively over the last year. The customer support is also great. Reliable and fast.

zuriya-nutrition

Jan 03, 2025  on Shopify

Thank you Sofia!! I was stressed and time limited, couldn't figure out some details... Sofia was very helpful and efficient. Super good customer service!

SVOLTA

Jan 01, 2025  on Shopify

Customer support was easy to work with. The app works. Theo helped us set up a download button directly on our 'Thank you' page for a better instant download experience.

luckyXleo

Jan 01, 2025  on Shopify

product: so far, so good, does its job service: excellent and nothing else. anna does her job (and even more than "shes paid for" i think) like no customer service worker ive been with so far (quite a few). shes very nice, not too boring, super competent and doesnt let me feel like our chat is a waste of time (which it honestly was from time to time because of my stpd questions :D). thanks a lot!

No Name Studio

Jan 01, 2025  on Shopify

Fast customer support! Anna was extremely helpful in resolving my setup questions. I’ve tried most of the apps, and this one is exactly what I needed—intuitive and simple, just as it should be. It works perfectly for delivering my digital products. Highly recommend it to anyone looking for a reliable digital download solution!

My Truth & I

Dec 29, 2024  on Shopify

Love it, it's doing amazing and is suitable for all my needs!, customer service chat are extremely helpful !, Thank you Theo !!

tawhid.design.official

Dec 26, 2024  on Shopify

Super App, schneller Support, kostenloser Plan verfügbar. Die App macht es einem einfach Digitale Produkte zu verkaufen!

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