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Customer reviews: BIG Digital Downloads Products

Develop by Penida

Reviews (985)

Overall rating
4.9

What Merchants Think

Overall, merchants have a positive view of the "BIG Digital Downloads Products" app. Users appreciate the straightforward set-up process, intuitive interface, and the responsive and friendly customer support team, often highlighting specific representatives like Anna, Theo, Sofia, and Mateo. Many find the app to be an excellent solution for selling digital products, noting its reliability and functionality on Shopify.

Key Strengths

  • Fast and friendly customer support, often praised by name (Anna, Theo, Sofia, Mateo, and Leo).
  • Intuitive and easy-to-use interface suitable for beginners.
  • Efficient in selling various digital products like eBooks, PDFs, videos, and music samples.
  • Quick setup and seamless integration with Shopify.
  • Features such as PDF stamping to prevent plagiarism.
  • Option for free usage, with scalable features as businesses grow.

Common Concerns

  • Issues with bandwidth overage charges and lack of notifications about exceeded limits.
  • Occasional delays or need for manual order fulfillment.
  • Concerns about download limits and link sharing prevention.
  • Reported technical issues with the chat feature not functioning as expected.

Final Thoughts

"BIG Digital Downloads Products" is well-received for its user-friendly design and helpful customer service, making it a valuable tool for Shopify merchants seeking to sell digital products efficiently. While there are some concerns about specific features, most users find the app beneficial, especially with its helpful support team ready to resolve issues.

Kandix

Apr 30, 2025  on Shopify

I'm overall very happy with this app. It was easy to set up, works perfectly, and fully meets my needs. I especially appreciate the ability to add a watermark to the PDFs sent to customers. The only minor improvement I’d suggest is adding multilingual support for the download interface, as it’s currently only available in English. Other than that, I highly recommend this app to any store selling digital files.

LoweRoots

Apr 26, 2025  on Shopify

I had an amazing experience! Aurora was incredibly helpful, fast, and really understood exactly what I needed for my digital download products. She made the whole process smooth and easy. Thank you so much for the support — highly recommend!

Brown Leopard

Apr 24, 2025  on Shopify

Fantastic app! Super easy to use, intuitive, packed with features and customization options. I'm honestly really impressed and completely satisfied. Huge shoutout to the customer support team—quick, helpful, and ready to solve any issue within seconds. Thank you so much for the amazing service! Kristyna

The Gary Indiana News

Apr 17, 2025  on Shopify

I purchased the 12.49 and before I could start selling an additional 39.99 was taken out of my account, bad for business and I just canceled the subscription.

Mix-Ready

Apr 16, 2025  on Shopify

Amazing! Great features for delivering digital downloads and the support is 10/10 I was looking for a SendOwl replacement, because their recent price increase is just ridiculous. The features of the BIG Digital Download app are exactly what I need. I am currently bulk-importing ~100 products and just had a chat with Theo of their support team. Very friendly and helpful communication!

The Cross Stitch Studio

Apr 11, 2025  on Shopify

Although I’ve only been using the app for one day, I am very appreciative of the customer service that’s provided. I’ve worked with both Theo and Anna and they’ve been incredibly helpful with all of my gazillion questions. The app is easy to use, intuitive, and appears to be a good alternative to the one we were using before. Our previous download provider charged a fee once you went over a certain number of products, and there was also a charge for exceeding their acceptable bandwidth limits. Big Digital Download eliminates those two concerns. Very happy so far!

Kael Alden

Apr 07, 2025  on Shopify

So far so good! The app was quick and easy to setup, and when I got stuck on something their chat support was right there to walk me through it. Setting up the license key system was painless and seems like it's gonna work well for my store. Time will tell for sure, but so far this seems like a real winner!

Lunaa

Apr 07, 2025  on Shopify

Excellente application facile et intuitive, tout peut se traduire rapidement. SAV très réactif et professionnel ! Je recommande !!!

Study with Dee

Apr 04, 2025  on Shopify

Overall, Big Digital Downloads Product has been worth the investment. It's reliable, integrates seamlessly with our Shopify store, and has made managing our digital real estate licensing materials much more efficient.

Author Lucian Bane

Apr 04, 2025  on Shopify

I really love this app. So simple to use. It has made me a lot of money for so little effort lol. And the service is amazing. Anytime I have a problem--which isn't often--they are right on top of it helping.

FaithHairExtensions

Apr 01, 2025  on Shopify

Anna was great she was very quick and helpful. She verified my store and made everything easy getting started!!

YLXGNK

Apr 01, 2025  on Shopify

This is my first time trying it out. The coleague on the chat was super helpful and provided me with useful straight to the point informations to set the ball rolling. Thank you!

DiFranz Gifts

Mar 30, 2025  on Shopify

Customer service so far has been A+++++, I needed a question answered and it is Sunday at 4:03 p.m. and my question was answered in less than 40 seconds! Unheard of but this company is rocking it on the customer service side!!!

Shop GnomeAngel Australia

Mar 26, 2025  on Shopify

I've only had it installed for 48 hours but it seems to be working a treat. Theo (in customer service) was a champ and helped make sure my store was verified and everything was working as it should. Thank you!

INTIKANA

Mar 25, 2025  on Shopify

Theo, the rep that helped me, was so supportive. Got the job done! I just started using the service and so far, everything is running smooth. Really happy and grateful for the service.

CRACKD

Mar 23, 2025  on Shopify

Was not expecting to get such great customer service. I had a veryyy unique problem I was looking to solve with a deadline and their team reached out to me within 30 seconds....I don't normally leave reviews but they're on top of it. Highly recommend.

Rise Slave

Mar 22, 2025  on Shopify

These guys are great. I'm sure there's a lot of coding that went into this app, but the user interface is simple, intuitive and easy to use. Their service is awesome and someone always seems to be available.

The Tumbler Universe

Mar 21, 2025  on Shopify

Amazing customer service and refreshingly functional app, does exactly what its advertised to do, and its incredibly smooth and well detailed. I was previously using a free app that stopped working out of the blue and I found BIG Digital Downloads on my search for a new one. I have no problem at all paying for such a quality product and amazing customer service.

bakeartstencils

Mar 12, 2025  on Shopify

I've recently downloaded this app and needed assistance with some of the settings. The online chat service was beyond helpful with all of my questions! I highly recommend this app.

Bridget Edwards Studio

Mar 11, 2025  on Shopify

I tried another app before this one and BIG has turned out to be so much easier to use, with great customer service. My initial impression is a good one!

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