Judy was very prompt and responsive. After running a test, she gave me the information I needed to use my new app. I am switching from Send Owl because of cost, ease of use, and some other features. I particularly like the fact that I need to upload each product only once even if it appears in several different collections on my website.

I have had issues with this app since day one. I gave it a good shot, but it;s been not working now for two weeks, and can not get any support.

Just started using the app. So far it is working just as I need it to. Customer support is amazing! I had issues with the link on my customers account page and they stuck with me until it was resolved.

This app is great. We were able to set it up very quickly — literally in 2 minutes. We also had one question, and the support team responded immediately, clearly and precisely, without wasting our time. We’re very satisfied and will definitely continue using it in the future.

Support is quick and amazing for sure. Its early usage but the product looks great so far. Will use more and update!

So far so good, that app looks really promising. I wish it had a few more customizations for email and branding, but its good enough to get started. Amazing idea and great integration with Shopify's new features. If this changes I'll update my review.

Exactly what I was looking for! Super easy to use and Theo on Chat Support was very friendly and answered all my questions.

Everything has worked great so far. It has been a simple, seamless migration from other digital download apps that have recently raised their prices. I highly recommend Big Digital Download. Their chat help is instantaneous and everything works great! Thank you Big Digital Download for making an affordable, digital store possible! THANK YOU!!

Easy to use and customer service and the help center is A1. I've tried like 5 apps before this one and what took me a couple of months to do only took like 20 minutes on this app. The guy that helped me was Mateo. I recommend him 10/10!!

I haven't fully used the app yet but I had some questions. Live chat was great with answering all of my questions and was very patient with my lack of knowledge about some of the stuff. So far, the features look like they will work for our company.

amazing , i spoke with leo the ceo , if these an issue you don't get passed around , he looked into my problem and I would highly recommend this app and the customer service is good .

Set the app up yesterday evening with around twenty STL products. I found the process to be intuitive and straightforward—everything flowed well and made sense. It’s still early days, but we've already received a couple of orders. We did run into a small issue with one of them, but the support team responded immediately and were absolutely first class. Very happy so far and excited to see how things progress!

The product was easy to navigate through, when i had a question and reached to customer service the young lady was very helpful.

I'm overall very happy with this app. It was easy to set up, works perfectly, and fully meets my needs. I especially appreciate the ability to add a watermark to the PDFs sent to customers. The only minor improvement I’d suggest is adding multilingual support for the download interface, as it’s currently only available in English. Other than that, I highly recommend this app to any store selling digital files.

I had an amazing experience! Aurora was incredibly helpful, fast, and really understood exactly what I needed for my digital download products. She made the whole process smooth and easy. Thank you so much for the support — highly recommend!

Fantastic app! Super easy to use, intuitive, packed with features and customization options. I'm honestly really impressed and completely satisfied. Huge shoutout to the customer support team—quick, helpful, and ready to solve any issue within seconds. Thank you so much for the amazing service! Kristyna

I purchased the 12.49 and before I could start selling an additional 39.99 was taken out of my account, bad for business and I just canceled the subscription.

Amazing! Great features for delivering digital downloads and the support is 10/10 I was looking for a SendOwl replacement, because their recent price increase is just ridiculous. The features of the BIG Digital Download app are exactly what I need. I am currently bulk-importing ~100 products and just had a chat with Theo of their support team. Very friendly and helpful communication!

Although I’ve only been using the app for one day, I am very appreciative of the customer service that’s provided. I’ve worked with both Theo and Anna and they’ve been incredibly helpful with all of my gazillion questions. The app is easy to use, intuitive, and appears to be a good alternative to the one we were using before. Our previous download provider charged a fee once you went over a certain number of products, and there was also a charge for exceeding their acceptable bandwidth limits. Big Digital Download eliminates those two concerns. Very happy so far!

So far so good! The app was quick and easy to setup, and when I got stuck on something their chat support was right there to walk me through it. Setting up the license key system was painless and seems like it's gonna work well for my store. Time will tell for sure, but so far this seems like a real winner!