Aurora was so very helpful whilst i was setting up the app.I highly recommend the app it is very easy to set up and use. 10/10 across the board including customer service.

THANK YOU THEO! You are awesome! You answered all my questions and was kind and caring and very helpful!

This is so easy to use! Best of all, if you have any questions that the FAQ doesn't answer, the live chat will sort it in just few minutes. Highly recommend for anyone looking to deliver files to their customers!

I have just signed up to use Big Digital Download for managing digital course files for my Shopify store in the year 5/2025. After trying a few other products of a similar nature, which i found to be a disappointment. I can wholeheartedly confirm that Big Digital Download has my seal of approval. The app site is easy to use with clearly defined sections and options. The free live customer support is fast to respond and offers clear and precise feedback. The on-line assistant was outstanding and very friendly whilst attending to my questions. The overall experience was a complete success. I highly recommend you give this app a chance to work for you. I wish the team all the best for the future and the continued development of this business model.

I’ve tried a few digital delivery apps before, but BIG Digital Downloads Products absolutely blew me away. The setup was quick, smooth, and packed with features I didn’t even realize I needed. I’m now selling ebooks, short stories, artwork, and even license keys without a hitch. My customers get their downloads instantly after purchase, and the automated emails make the entire process feel polished and professional. Theo was fantastic—super responsive and genuinely helpful during setup. He walked me through everything and made sure my store was optimized for smooth digital delivery. Whether you're switching from Etsy, looking to sell downloadable art, or even distributing software codes and license keys, this app just works. Highly recommend it if you’re serious about selling digital products on Shopify. Total game-changer.

I love this app! It has been incredibly easy to use and streamlines so well into my Shopify website. I've had no issues with it whatsoever and would highly recommend it as its very affordable for what is offers. It even has a live chat with real people to answer any querries quickly and effficiently (Aurora was so helpful!) 5 stars all around from me. :)

Amazing customer service! We just switched to BIG Downloads after being with SendOwl for over 5 years, and I can only recommend their tool and their team!

Just getting started with Big Digital and so far it's great. Very easy setup. We use "Nofraud" to screen our orders due to a super high rate of fraud. We had an issue with the integration between NoFraud and Big Digital and the developer responded very quickly, made a change to their app and it's all good. As a business we need developers that respond fast to tech support - we can't afford to wait days for responses and these guys top notch. Highly recommended!

Judy was very prompt and responsive. After running a test, she gave me the information I needed to use my new app. I am switching from Send Owl because of cost, ease of use, and some other features. I particularly like the fact that I need to upload each product only once even if it appears in several different collections on my website.

I have had issues with this app since day one. I gave it a good shot, but it;s been not working now for two weeks, and can not get any support.

Just started using the app. So far it is working just as I need it to. Customer support is amazing! I had issues with the link on my customers account page and they stuck with me until it was resolved.

This app is great. We were able to set it up very quickly — literally in 2 minutes. We also had one question, and the support team responded immediately, clearly and precisely, without wasting our time. We’re very satisfied and will definitely continue using it in the future.

Support is quick and amazing for sure. Its early usage but the product looks great so far. Will use more and update!

So far so good, that app looks really promising. I wish it had a few more customizations for email and branding, but its good enough to get started. Amazing idea and great integration with Shopify's new features. If this changes I'll update my review.

Exactly what I was looking for! Super easy to use and Theo on Chat Support was very friendly and answered all my questions.

Everything has worked great so far. It has been a simple, seamless migration from other digital download apps that have recently raised their prices. I highly recommend Big Digital Download. Their chat help is instantaneous and everything works great! Thank you Big Digital Download for making an affordable, digital store possible! THANK YOU!!

Easy to use and customer service and the help center is A1. I've tried like 5 apps before this one and what took me a couple of months to do only took like 20 minutes on this app. The guy that helped me was Mateo. I recommend him 10/10!!

I haven't fully used the app yet but I had some questions. Live chat was great with answering all of my questions and was very patient with my lack of knowledge about some of the stuff. So far, the features look like they will work for our company.

amazing , i spoke with leo the ceo , if these an issue you don't get passed around , he looked into my problem and I would highly recommend this app and the customer service is good .

Set the app up yesterday evening with around twenty STL products. I found the process to be intuitive and straightforward—everything flowed well and made sense. It’s still early days, but we've already received a couple of orders. We did run into a small issue with one of them, but the support team responded immediately and were absolutely first class. Very happy so far and excited to see how things progress!