I've only had it installed for 48 hours but it seems to be working a treat. Theo (in customer service) was a champ and helped make sure my store was verified and everything was working as it should. Thank you!

Theo, the rep that helped me, was so supportive. Got the job done! I just started using the service and so far, everything is running smooth. Really happy and grateful for the service.

Was not expecting to get such great customer service. I had a veryyy unique problem I was looking to solve with a deadline and their team reached out to me within 30 seconds....I don't normally leave reviews but they're on top of it. Highly recommend.

These guys are great. I'm sure there's a lot of coding that went into this app, but the user interface is simple, intuitive and easy to use. Their service is awesome and someone always seems to be available.

Amazing customer service and refreshingly functional app, does exactly what its advertised to do, and its incredibly smooth and well detailed. I was previously using a free app that stopped working out of the blue and I found BIG Digital Downloads on my search for a new one. I have no problem at all paying for such a quality product and amazing customer service.

I've recently downloaded this app and needed assistance with some of the settings. The online chat service was beyond helpful with all of my questions! I highly recommend this app.

I tried another app before this one and BIG has turned out to be so much easier to use, with great customer service. My initial impression is a good one!

Rien à redire jusqu'à maintenant, l'application est très bien et le support technique est au top ! Merci :)

J'ai eu besoin d'aide sur l'application. Avec le chat on m'a répondu en moins de 2 minutes. Mon problème a été réglé en moins de 4. Je suis très satisfaite et la personne était très sympa. Je me sens soutenue et je peux avancer dans mon projet plus sereinement en sachant qu'il y a des personnes prêtes à aider.

Customer service is quick to respond, and setting up a product is straightforward. However, a bulk editing feature would be a valuable addition.

I've had a fantastic experience with Big Digital Downloads! The process is incredibly easy, and my digital files were up on my site in no time. Their customer service is excellent—I reached out today for an upgrade and am excited to upload even more!

I highly recommend this app based on a trusted source's recommendation. Setting it up was a breeze with the guided setup checks, unlike other digital download apps we've tried. The customer service was friendly, prompt and offered helpful tips on best practices to ensure the app performs as intended. Our #1 pick for our download products via Shopify store app!

The app is great, works perfectly and does what it's supposed to, it's even free to start with and the support is great. I've had a question late at night twice and I've been helped within a few minutes each time. Rarely have I seen such good service!

So far it feels like a much more advanced/tidy app than the one I had previously downloaded. Very happy!

Easy to install and set-up for my needs and a very quick, friendly and helpful response from Mateo on the support team.

Theo helped me out and verified my store. Got responses from him within 5 minutes—absolute legend. The app itself works flawlessly, and I’ve processed over €320,000 in sales through it.

The app is easy to use and if you have any issues the online chat will help you out. They answer quickly.

Fantastic app and great customer service. I would definitely recommend it if you are looking for a complete solution for digital downloads.

Super Service. Teste die App zum ersten Mal. Und "Anna" vom Chat-Team hat mir sehr gut bei Fragen und Installation geholfen. Vorbildlicher Service von Anna. Danke!! Werde die App ausführlich ausprobieren. Bis jetzt wirklich gut. Kann jeder Anfänger mit der Hilfe von Anna installieren.

Allows us to sell our licence keys on Shopify. Great app, and really fast live chat support when I got stuck!