BIG Digital Download is a great app! Very helpful for my SHOPIFY online shop with digital downloads. I love it!! Customer Service is amazing and very helpful! Thank you very much for everything!

Theo was top notch. He helped me with my issues, dealt with my stress, and stayed calm while I was full of anxiety. 10/10 would recommend Theo. ^_^

Theo was an absolute darling in helping me get my account verified and in a timely manner. So far everything is easy to use and straight to the point..

App works great for when my customers purchase custom artwork. The customer service was great as well. Mateo sent step-by-step instructions on how to fix a problem with adding the instant download button at the checkout confirmation. I was able to fix the problem within 5 minutes. Thanks Mateo. You were amazing.

Customer support was very helpful in helping me understand how to set up my digital downloads! Could not recommend this product enough!

El soporte es INCREIBLE, responden muy rápido, son super efectivos y la configuración es muy intuitiva

Great tech support. So far, the app is working great and is doing exactly what we need. We sell digital files and license keys. Very easy to use, and again, great support. Highly recommend.

Es ist eine tolle App und der Kundensupport ist super, sehr freundlich, schnell und hilfsbereit. Mir wurde schnell geholfen und alles ist super eingerichtet.

Me encanta la app, muy facil de configurar y funciona perfecto para lo que necesito, 10/10 la ayuda personal de Mateo

The app is so easy to use and customer service is amazing! Theo answered all of my questions and was prompt and polite.

Aurora was so very helpful whilst i was setting up the app.I highly recommend the app it is very easy to set up and use. 10/10 across the board including customer service.

THANK YOU THEO! You are awesome! You answered all my questions and was kind and caring and very helpful!

This is so easy to use! Best of all, if you have any questions that the FAQ doesn't answer, the live chat will sort it in just few minutes. Highly recommend for anyone looking to deliver files to their customers!

I have just signed up to use Big Digital Download for managing digital course files for my Shopify store in the year 5/2025. After trying a few other products of a similar nature, which i found to be a disappointment. I can wholeheartedly confirm that Big Digital Download has my seal of approval. The app site is easy to use with clearly defined sections and options. The free live customer support is fast to respond and offers clear and precise feedback. The on-line assistant was outstanding and very friendly whilst attending to my questions. The overall experience was a complete success. I highly recommend you give this app a chance to work for you. I wish the team all the best for the future and the continued development of this business model.

I’ve tried a few digital delivery apps before, but BIG Digital Downloads Products absolutely blew me away. The setup was quick, smooth, and packed with features I didn’t even realize I needed. I’m now selling ebooks, short stories, artwork, and even license keys without a hitch. My customers get their downloads instantly after purchase, and the automated emails make the entire process feel polished and professional. Theo was fantastic—super responsive and genuinely helpful during setup. He walked me through everything and made sure my store was optimized for smooth digital delivery. Whether you're switching from Etsy, looking to sell downloadable art, or even distributing software codes and license keys, this app just works. Highly recommend it if you’re serious about selling digital products on Shopify. Total game-changer.

I love this app! It has been incredibly easy to use and streamlines so well into my Shopify website. I've had no issues with it whatsoever and would highly recommend it as its very affordable for what is offers. It even has a live chat with real people to answer any querries quickly and effficiently (Aurora was so helpful!) 5 stars all around from me. :)

Amazing customer service! We just switched to BIG Downloads after being with SendOwl for over 5 years, and I can only recommend their tool and their team!

Just getting started with Big Digital and so far it's great. Very easy setup. We use "Nofraud" to screen our orders due to a super high rate of fraud. We had an issue with the integration between NoFraud and Big Digital and the developer responded very quickly, made a change to their app and it's all good. As a business we need developers that respond fast to tech support - we can't afford to wait days for responses and these guys top notch. Highly recommended!

Judy was very prompt and responsive. After running a test, she gave me the information I needed to use my new app. I am switching from Send Owl because of cost, ease of use, and some other features. I particularly like the fact that I need to upload each product only once even if it appears in several different collections on my website.

I have had issues with this app since day one. I gave it a good shot, but it;s been not working now for two weeks, and can not get any support.