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Customer reviews: BIG Digital Downloads Products

Develop by Penida

Reviews (621)

Overall rating
4.9

What Merchants Think

Overall, merchants have a positive view of the "BIG Digital Downloads Products" app. Users appreciate the straightforward set-up process, intuitive interface, and the responsive and friendly customer support team, often highlighting specific representatives like Anna, Theo, Sofia, and Mateo. Many find the app to be an excellent solution for selling digital products, noting its reliability and functionality on Shopify.

Key Strengths

  • Fast and friendly customer support, often praised by name (Anna, Theo, Sofia, Mateo, and Leo).
  • Intuitive and easy-to-use interface suitable for beginners.
  • Efficient in selling various digital products like eBooks, PDFs, videos, and music samples.
  • Quick setup and seamless integration with Shopify.
  • Features such as PDF stamping to prevent plagiarism.
  • Option for free usage, with scalable features as businesses grow.

Common Concerns

  • Issues with bandwidth overage charges and lack of notifications about exceeded limits.
  • Occasional delays or need for manual order fulfillment.
  • Concerns about download limits and link sharing prevention.
  • Reported technical issues with the chat feature not functioning as expected.

Final Thoughts

"BIG Digital Downloads Products" is well-received for its user-friendly design and helpful customer service, making it a valuable tool for Shopify merchants seeking to sell digital products efficiently. While there are some concerns about specific features, most users find the app beneficial, especially with its helpful support team ready to resolve issues.

The Cross Stitch Studio

Apr 11, 2025  on Shopify

Although I’ve only been using the app for one day, I am very appreciative of the customer service that’s provided. I’ve worked with both Theo and Anna and they’ve been incredibly helpful with all of my gazillion questions. The app is easy to use, intuitive, and appears to be a good alternative to the one we were using before. Our previous download provider charged a fee once you went over a certain number of products, and there was also a charge for exceeding their acceptable bandwidth limits. Big Digital Download eliminates those two concerns. Very happy so far!

Kael Alden

Apr 07, 2025  on Shopify

So far so good! The app was quick and easy to setup, and when I got stuck on something their chat support was right there to walk me through it. Setting up the license key system was painless and seems like it's gonna work well for my store. Time will tell for sure, but so far this seems like a real winner!

Lunaa

Apr 07, 2025  on Shopify

Excellente application facile et intuitive, tout peut se traduire rapidement. SAV très réactif et professionnel ! Je recommande !!!

Study with Dee

Apr 04, 2025  on Shopify

Overall, Big Digital Downloads Product has been worth the investment. It's reliable, integrates seamlessly with our Shopify store, and has made managing our digital real estate licensing materials much more efficient.

Author Lucian Bane

Apr 04, 2025  on Shopify

I really love this app. So simple to use. It has made me a lot of money for so little effort lol. And the service is amazing. Anytime I have a problem--which isn't often--they are right on top of it helping.

FaithHairExtensions

Apr 01, 2025  on Shopify

Anna was great she was very quick and helpful. She verified my store and made everything easy getting started!!

YLXGNK

Apr 01, 2025  on Shopify

This is my first time trying it out. The coleague on the chat was super helpful and provided me with useful straight to the point informations to set the ball rolling. Thank you!

DiFranz Gifts

Mar 30, 2025  on Shopify

Customer service so far has been A+++++, I needed a question answered and it is Sunday at 4:03 p.m. and my question was answered in less than 40 seconds! Unheard of but this company is rocking it on the customer service side!!!

Shop GnomeAngel Australia

Mar 26, 2025  on Shopify

I've only had it installed for 48 hours but it seems to be working a treat. Theo (in customer service) was a champ and helped make sure my store was verified and everything was working as it should. Thank you!

INTIKANA

Mar 25, 2025  on Shopify

Theo, the rep that helped me, was so supportive. Got the job done! I just started using the service and so far, everything is running smooth. Really happy and grateful for the service.

CRACKD

Mar 23, 2025  on Shopify

Was not expecting to get such great customer service. I had a veryyy unique problem I was looking to solve with a deadline and their team reached out to me within 30 seconds....I don't normally leave reviews but they're on top of it. Highly recommend.

Rise Slave

Mar 22, 2025  on Shopify

These guys are great. I'm sure there's a lot of coding that went into this app, but the user interface is simple, intuitive and easy to use. Their service is awesome and someone always seems to be available.

The Tumbler Universe

Mar 21, 2025  on Shopify

Amazing customer service and refreshingly functional app, does exactly what its advertised to do, and its incredibly smooth and well detailed. I was previously using a free app that stopped working out of the blue and I found BIG Digital Downloads on my search for a new one. I have no problem at all paying for such a quality product and amazing customer service.

bakeartstencils

Mar 12, 2025  on Shopify

I've recently downloaded this app and needed assistance with some of the settings. The online chat service was beyond helpful with all of my questions! I highly recommend this app.

Bridget Edwards Studio

Mar 11, 2025  on Shopify

I tried another app before this one and BIG has turned out to be so much easier to use, with great customer service. My initial impression is a good one!

Kandix

Mar 10, 2025  on Shopify

Rien à redire jusqu'à maintenant, l'application est très bien et le support technique est au top ! Merci :)

Valerie Valer

Mar 09, 2025  on Shopify

J'ai eu besoin d'aide sur l'application. Avec le chat on m'a répondu en moins de 2 minutes. Mon problème a été réglé en moins de 4. Je suis très satisfaite et la personne était très sympa. Je me sens soutenue et je peux avancer dans mon projet plus sereinement en sachant qu'il y a des personnes prêtes à aider.

State and Federal Poster

Mar 07, 2025  on Shopify

Customer service is quick to respond, and setting up a product is straightforward. However, a bulk editing feature would be a valuable addition.

Clean Food Substitutions

Mar 04, 2025  on Shopify

I've had a fantastic experience with Big Digital Downloads! The process is incredibly easy, and my digital files were up on my site in no time. Their customer service is excellent—I reached out today for an upgrade and am excited to upload even more!

Howgirly Land Shop

Mar 02, 2025  on Shopify

I highly recommend this app based on a trusted source's recommendation. Setting it up was a breeze with the guided setup checks, unlike other digital download apps we've tried. The customer service was friendly, prompt and offered helpful tips on best practices to ensure the app performs as intended. Our #1 pick for our download products via Shopify store app!

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