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Customer reviews: BIG Digital Downloads Products

Develop by Penida

Reviews (985)

Overall rating
4.9

What Merchants Think

Overall, merchants have a positive view of the "BIG Digital Downloads Products" app. Users appreciate the straightforward set-up process, intuitive interface, and the responsive and friendly customer support team, often highlighting specific representatives like Anna, Theo, Sofia, and Mateo. Many find the app to be an excellent solution for selling digital products, noting its reliability and functionality on Shopify.

Key Strengths

  • Fast and friendly customer support, often praised by name (Anna, Theo, Sofia, Mateo, and Leo).
  • Intuitive and easy-to-use interface suitable for beginners.
  • Efficient in selling various digital products like eBooks, PDFs, videos, and music samples.
  • Quick setup and seamless integration with Shopify.
  • Features such as PDF stamping to prevent plagiarism.
  • Option for free usage, with scalable features as businesses grow.

Common Concerns

  • Issues with bandwidth overage charges and lack of notifications about exceeded limits.
  • Occasional delays or need for manual order fulfillment.
  • Concerns about download limits and link sharing prevention.
  • Reported technical issues with the chat feature not functioning as expected.

Final Thoughts

"BIG Digital Downloads Products" is well-received for its user-friendly design and helpful customer service, making it a valuable tool for Shopify merchants seeking to sell digital products efficiently. While there are some concerns about specific features, most users find the app beneficial, especially with its helpful support team ready to resolve issues.

Lambies

Jan 11, 2025  on Shopify

I tried another app but was too awkward to install, so I switched to BDD. Easy to install for a beginner like me. Great online chat support as well - so helpful and polite. :)

TINY TAPES

Jan 07, 2025  on Shopify

DO NOT download this app. Was charged $2660 USD in bandwidth fees with ZERO notifications telling me I had gone over. I was paying 54.99 a MONTH I didnt even know what bandwidth was or that I had gone over by 111TB!!!!! Leo will be in touch with my legal team If this is not resolved.

Victorious Women On The Go

Jan 07, 2025  on Shopify

Only didn't give it 5 because haven't used it enough. The setup process was easy and the verification part was simple too. Thanks Theo for the seamless chat to getting my store verified. I do feel if I have a question or needed something figured out I could just message and that's a relief I hate customer service calls. Looking forward to using this app and growing my business.

28effect

Jan 05, 2025  on Shopify

The best app for delivering digital products. We used it extensively over the last year. The customer support is also great. Reliable and fast.

zuriya-nutrition

Jan 03, 2025  on Shopify

Thank you Sofia!! I was stressed and time limited, couldn't figure out some details... Sofia was very helpful and efficient. Super good customer service!

SVOLTA

Jan 01, 2025  on Shopify

Customer support was easy to work with. The app works. Theo helped us set up a download button directly on our 'Thank you' page for a better instant download experience.

luckyXleo

Jan 01, 2025  on Shopify

product: so far, so good, does its job service: excellent and nothing else. anna does her job (and even more than "shes paid for" i think) like no customer service worker ive been with so far (quite a few). shes very nice, not too boring, super competent and doesnt let me feel like our chat is a waste of time (which it honestly was from time to time because of my stpd questions :D). thanks a lot!

No Name Studio

Jan 01, 2025  on Shopify

Fast customer support! Anna was extremely helpful in resolving my setup questions. I’ve tried most of the apps, and this one is exactly what I needed—intuitive and simple, just as it should be. It works perfectly for delivering my digital products. Highly recommend it to anyone looking for a reliable digital download solution!

My Truth & I

Dec 29, 2024  on Shopify

Love it, it's doing amazing and is suitable for all my needs!, customer service chat are extremely helpful !, Thank you Theo !!

tawhid.design.official

Dec 26, 2024  on Shopify

Super App, schneller Support, kostenloser Plan verfügbar. Die App macht es einem einfach Digitale Produkte zu verkaufen!

STRONGIT SHOP

Dec 21, 2024  on Shopify

This is hands-down the best app for delivering digital products! I really like the feature that there are NO LIMITS for orders on all paid plans! Plus the support from Leo is superb. He is always on time ready to answer all my questions promptly. If you are looking for the best Shopify app for delivering your digital products, look no further - BIG Digital Downloads Products is THE BEST!

Gray J Designs

Dec 16, 2024  on Shopify

Having language resources that are old and no longer published, this is a great source to share information. The chat help was great and quick. Easily allows me to share files to community.

Elite Fitness JKO

Dec 16, 2024  on Shopify

SOFIA provided exceptional customer service, guiding me through the app download process effortlessly and ensuring everything worked perfectly. Her patience and expertise made the experience smooth and stress-free! In regard to the BIG Digital Downloads Products app, it is so convenient and easy to use, highly recommend for all other business owners out there.

SnugaBug

Dec 12, 2024  on Shopify

I would highly recommend this app. I'm not the most tech savvy person but this app is really user friendly, quick to set up and I'm looking forward to adding more digital downloads to my shop!

Primal Pads

Dec 10, 2024  on Shopify

Customer support answered within 1 minute and helped me fix my problem in the next 5 minutes after that. Best experience I've ever had! Highly recommend this app.

But First Jesus, Then Coffee

Dec 09, 2024  on Shopify

Definitely a must install. They offer free stamping and even though their chat says up to 7hrs to respond...I've never had to wait even a full single minute. Plenty of space and majority of my products are digital. Be bless and stay safe. Forgot to mention, Theo is the GOAT

My Store

Dec 09, 2024  on Shopify

Very supportive and quick to respond, Miss Sofia attended my query, and she was very helpful, really appreciated

ABA LEX

Dec 08, 2024  on Shopify

Great experience with the app so far. Installation as easy and I uploaded my products very quickly. Download is quick and easy for customers. Support was awesome as well. Responded very quickly and very friendly. I will continue using. Thank you!

Wunder Box

Dec 07, 2024  on Shopify

I had my first chat with Sofia from the BIG Digital Downloads support team to verify my store, and she was incredibly helpful! She explained everything clearly and made the process quick and easy. Her friendly and professional approach made a great first impression. Thank you, Sofia, for the excellent support!

motivatedrill

Dec 05, 2024  on Shopify

Awesome customer service, this is the only app that takes their customers serious. Definitely recommend.

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