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Customer reviews: BIG Digital Downloads Products

Develop by Shopify

Reviews (682)

Overall rating
4.9

What Merchants Think

Overall, merchants have a positive view of the "BIG Digital Downloads Products" app. Users appreciate the straightforward set-up process, intuitive interface, and the responsive and friendly customer support team, often highlighting specific representatives like Anna, Theo, Sofia, and Mateo. Many find the app to be an excellent solution for selling digital products, noting its reliability and functionality on Shopify.

Key Strengths

  • Fast and friendly customer support, often praised by name (Anna, Theo, Sofia, Mateo, and Leo).
  • Intuitive and easy-to-use interface suitable for beginners.
  • Efficient in selling various digital products like eBooks, PDFs, videos, and music samples.
  • Quick setup and seamless integration with Shopify.
  • Features such as PDF stamping to prevent plagiarism.
  • Option for free usage, with scalable features as businesses grow.

Common Concerns

  • Issues with bandwidth overage charges and lack of notifications about exceeded limits.
  • Occasional delays or need for manual order fulfillment.
  • Concerns about download limits and link sharing prevention.
  • Reported technical issues with the chat feature not functioning as expected.

Final Thoughts

"BIG Digital Downloads Products" is well-received for its user-friendly design and helpful customer service, making it a valuable tool for Shopify merchants seeking to sell digital products efficiently. While there are some concerns about specific features, most users find the app beneficial, especially with its helpful support team ready to resolve issues.

Indiga Healer - Digital stationery for creative souls

Aug 14, 2024  on Shopify

A great app! I had a really hard time deciding which digital downloads app to use for my business and tried many. When I stumbled upon this app, I found it the simplest and most intuitive to use. It also has a very smooth delivery experience (right after checkout and email). To top it all, the founder and customer support helped me setup with everything I needed very quickly! I really recommend this app.

Sue Lily Designs

Aug 13, 2024  on Shopify

Mateo was very warm and helpful. I'd had a long day and just jumped on to see what else I needed to do before uploading my digital content. I had a question and Mateo answered it, offering encouragement at the end. The app is easy to use for the most part. I am not tech-savvy. The parts that I am not to sure about, I'll figure out in time. For now, what I know will help me with what I need to do.

Pixinger Store

Aug 12, 2024  on Shopify

I recently started using this digital download app, and it’s been a total game-changer for me. The interface is incredibly user-friendly, making it easy to find, purchase, and download all types of digital products. Whether you’re looking for eBooks, courses, or creative assets, this app has it all. What really sets it apart is the seamless download process—everything is fast, smooth, and just works. Their assistance is also perfect. The founder Leo Is very Friendly and helpful.

Emy's Yarned Creations

Aug 08, 2024  on Shopify

I absolutely love the app so far, Theo was amazing and super patient with me as I'm slightly illiterate when it comes to software. Thanks Theo for the awesome service and your amazing help!

My Store

Aug 08, 2024  on Shopify

A definite 5 Star app, absolutely happy when mind melts down and customer service jumps in to correct the situation. If your disappointed about this app have patience you may be in mind melt down.

Nelo Cosmetics

Aug 08, 2024  on Shopify

The app is super easy to use/setup and the founder is very helpful! I'm glad I chose this app over the other ones.

LightBeam by Stacee

Aug 07, 2024  on Shopify

Seamless and fast. Chat was very very helpful. I enjoyed the easy guidance and helpful hints to customize. Mateo was great!

Bee Better

Aug 06, 2024  on Shopify

I've only just started using the app but already the customer service is immediate and high quality which is one of the most important things, shopify could learn from them because shopify has awful customer service.

Organización Academy

Aug 06, 2024  on Shopify

Gracias a Theo por ayudarme, literalmente no pasaron 5 minutos que ya había respondido mi primer mensaje y a los minutos después ya me había ayudado con mi problema. La verdad la atención al cliente un 10 de 10

Hyper Short Focus

Aug 04, 2024  on Shopify

The app is user friendly and straight forward. The support team is responsive and kind, even in the middle of the night! I randomly chose this app from many others as an extension for my shopify store, and I am so glad that I did!

KingLy Essentials

Jul 26, 2024  on Shopify

The app was easy to use and extremely user friendly. When I contacted customer service they went above and beyond to work with me.

Guidance avec Isabelle

Jul 26, 2024  on Shopify

Je suis très satisfaite de l'application. Interface intuitive et facile d'utilisation. J'ai eu besoin d'aide à un certain moment et Theo m'a offert un service à la clientèle de première qualité ! La seule raison pour laquelle je n'ai pas mis 5 étoiles, c'est que j'aurais aimé offrir mes vidéos à l'écoute seulement sans possibilité de téléchargement. Theo m'a assuré que l'équipe travaillait à l'amélioration de l'application et que la suggestion serait faite à l'équipe pour cette fonctionnalité. Je recommande sans aucune hésitation !

House Of Nambili

Jul 25, 2024  on Shopify

So far so good! Easy to get up & running, plus, the customer service team has been great! Thanks Mateo & Leo!

My Store

Jul 18, 2024  on Shopify

I love this app! It is super simple to navigate for a non-tech person like myself. It is super easy to upload digital files to my Shopify store and customize the emails sent to my customers upon purchasing from my store. The chat support is super helpful. Theo was able to answer all of my questions and verify my store quickly and was friendly and upbeat.

Femeninede LLC

Jul 15, 2024  on Shopify

MATEO was amazing. He fixed the issue I caused myself, go away quickly. Now my customers have your digital products and I am happy happy happy. I will def keep this app! Customer service didn't take long at all!

My Store

Jul 14, 2024  on Shopify

It's great app, pretty much doing it all by It self. I've had Theo helping me setting it up so there was no problem at all.

6 Shadows Of Magic

Jul 14, 2024  on Shopify

I am writing this review early as I have had an extremely pleasurable experience so far. From the moment I installed the app to this very moment. Everything has been seamless. I contacted their customer support to get my store verified. I was met with the most polite and helpful assistant Theo. I can highly recommend this app just on customer service alone. I am currently in the process of uploading multiple file types to one product which I was unable to do with the previous app I was using.

Trumpet Publishing House

Jul 11, 2024  on Shopify

So simple to operate, download and the whole customer experience is effective and professional. Leo, the developer is also prompt and professional. Beyond satisfied with this app.

Nina Lash

Jul 08, 2024  on Shopify

Atención al cliente perfecta!!!! me ayudaron desde el comienzo y me aclararon todas las dudas. La app es sumamente fácil de utilizar

Alchemical Truths

Jul 08, 2024  on Shopify

App design is flawless. The downloads are quick, and the customer service is excellent. Highly recommend!

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