Shopify Customer sentiment apps 2025

eDesk

$49-$149 / Month

7.9

28 Reviews

Delight customers. Maximize profit. AI-powered helpdesk & chat Show more

The Customer Service Helpdesk App is designed to enhance customer satisfaction and boost profitability by providing faster, more personalized responses across various sales channels. This app centralizes all messaging from marketplaces, webstores, and social platforms into a single smart inbox, allowing you to manage email, live chat, and voice conversations seamlessly. With integrated order and customer information available with each message, handling returns, cancellations, and duplicate orders becomes effortless. The app leverages AI-driven technology to summarize and automate responses, further streamlining customer support processes. It also enables easy integration with order fulfillment partners and Klaviyo CRM, ensuring a connected operational ecosystem. Advanced features like conversation summaries, suggested responses, and hands-free responses, along with order management capabilities, make it an essential tool for businesses seeking to optimize their customer service strategy.

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Order management

Multiple channels

Order history view

Order information

Personalized responses

Centralized messaging

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Aftercare

8.2

2 Reviews

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Deploy open-ended post-purchase surveys for detailed insights. Show more

Aftercare is an innovative app designed to revolutionize customer feedback collection beyond traditional multiple-choice surveys. Utilizing cutting-edge AI technology, Aftercare enables businesses to ask open-ended questions, capturing the authentic "voice of the customer." The app provides depth in feedback by intelligently offering real-time follow-up questions based on initial responses. Instant AI-powered analysis helps businesses identify common themes, customer sentiments, attributions, and calculate their Net Promoter Score (NPS). Seamlessly integrating with Shopify, Aftercare enhances the post-purchase experience with its capability to integrate with Shopify's Order Status and Thank You Page Checkout Extensions. Additionally, businesses can incentivize customers by offering discount codes at the end of a survey, increasing engagement and satisfaction. Overall, Aftercare empowers businesses to gain deeper insights into their customers’ needs and preferences, fostering data-driven decision-making for improved customer relationships.

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Shopify integration

Post-purchase surveys

Ai analysis

Sentiment analysis

Real-time follow-ups

Theme tracking

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ReviewSuite

$19.99 / Month

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Showcase reviews strategically and access review reports Show more

ReviewSuite is a powerful social proof management app specifically designed for Shopify, helping brands enhance customer trust and drive sales through strategic review showcasing. It simplifies the migration of product reviews from various sources, allowing for seamless integration into your Shopify store. With ReviewSuite, you can customize review layouts to flawlessly match your brand's theme, ensuring a consistent and attractive presentation. The app provides comprehensive review reports, offering detailed analyses of customer sentiments to help you understand and leverage feedback effectively. These insights can transform your reviews into potent, unpaid marketing tools. Additionally, users have access to an intuitive dashboard that makes it easy to collect and manage reviews from multiple sources. Featuring strategic review placement options, ReviewSuite enables you to showcase reviews where they can make the most impact, while also offering easy import, export, and overall seamless migration with other apps.

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Import/export reviews

Sentiment analysis

Smooth migration

Review customization

Review reports

Strategic placement

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Mintloops

$29-$79 / Month

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Capture pre-purchase sentiment for smarter product insights and improved engagement. Show more

Mintloops is an innovative app designed to enhance the shopping experience by integrating a real-time feedback layer directly into product listings. This tool captures customer sentiment before purchase, allowing merchants to gain a deep understanding of shopper preferences and hesitations. By analyzing this feedback, merchants can make smarter product decisions, implement faster iterations, and ultimately drive optimized conversion rates. Mintloops provides actionable insights right at the point of interest, empowering sellers to improve product descriptions, make necessary adjustments, and foster stronger customer engagement. The app features a scrollable product stack, enabling customers to easily rate multiple items, and provides comprehensive analytics to help refine products based on real-time feedback. By transforming feedback into a growth engine, Mintloops supports merchants throughout the entire product lifecycle.

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Product insights

Real-time feedback

Actionable analytics

Pre-purchase ratings

Multiple item ratings

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Opinion Product Reviews

$4.99-$49.99 / Month

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Sentiment Based Product Reviews and Recommendations Show more

"Opinion Product Reviews" is a transformative app designed to elevate your storefront's appeal and functionality. By employing advanced sentiment analysis, it provides a deep understanding of customer emotions, empowering businesses with critical insights into consumer opinions and preferences. The app features dynamic storefront widgets that create engaging showcases for top-rated products, significantly boosting customer engagement. Personalized recommendations ensure a tailored shopping experience, fostering increased customer trust and satisfaction. With its intuitive interface, every interaction becomes a step towards achieving unparalleled success. Additionally, the app offers 24/7 support to ensure seamless integration and ongoing assistance, making it an indispensable tool for any business aiming to enhance its customer experience and drive growth.

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Personalized recommendations

Sentiment analysis

Dynamic storefront widgets

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AI Sentiment‑Comment Insights

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Automatically track and categorize blog comments with AI Show more

Eagle App serves as the vigilant guardian of your blog comment section, expertly scanning for sentiment and AI-generated content. With its precise classification capabilities, it categorizes feedback into positive, neutral, or negative, empowering you to engage with your audience effectively. Designed with merchants in mind, Eagle simplifies comment management, allowing you to concentrate on nurturing customer relationships. By detecting AI-generated comments, it ensures authentic interactions and maintains the integrity of your feedback ecosystem. With real-time monitoring, Eagle enables swift responses, enhancing audience engagement. Customize its filters to effortlessly sort comments, making it a versatile tool for managing online feedback. Trust Eagle to oversee your comment threads, ensuring no valuable insight is overlooked.

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Customizable filters

Real-time monitoring

Sentiment analysis

Ai-generated detection

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Callexa NPS Feedback

8.2

1 Reviews

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Get valuable customer feedback with automated NPS surveys. Show more

Callexa NPS Feedback is a powerful tool designed to enhance your Shopify store’s customer experience through automated surveys. This app capitalizes on the Net Promoter Score system to gauge customer satisfaction by sending surveys shortly after an order is shipped. The feedback collected, including ratings and comments, is seamlessly integrated back into your Shopify order entries, making it easily accessible. Users can manage and analyze this data using the app’s intuitive dashboard, which offers detailed statistics and reporting functions to evaluate shop, service, and product quality. With Callexa, businesses can efficiently gather valuable customer insights, track improvements over time, and make informed decisions to boost customer loyalty. Whether you're aiming to refine your service or gain deeper insights into customer perception, Callexa provides the tools necessary for actionable, data-driven strategies.

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Feedback collection

Survey customization

Automated surveys

Dashboard statistics

Nps ratings sync

Order-based prompts

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Callexa Feedback

8.2

2 Reviews

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Single-click surveys to measure and enhance customer satisfaction. Show more

Callexa Feedback is an innovative app designed to streamline customer feedback collection through a simple, one-click survey utilizing the established "Net Promoter® Score" (NPS) methodology. This app measures how likely your customers are to recommend your business to others, providing more reliable insights than traditional star ratings, as customers willingly put their credibility on the line. With a customizable survey template, Callexa Feedback is optimized for easy integration with most email clients, webmail services, and web browsers. The app allows for personalization with custom text, salutations, and your company logo, eliminating the need for complex scripting. Users can enhance their surveys by adding follow-up questions or tags for a more in-depth understanding of customer opinions. Callexa Feedback’s user-friendly dashboard provides real-time updates on incoming feedback, while detailed reports assist in evaluating service quality, making it easier to track and improve overall performance based on customer responses.

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Customizable templates

Detailed reports

Single-click surveys

Automated nps surveys

Scoring dashboard

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Mintloops

$29-$79 / Month

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Capture pre-purchase sentiment for smarter product insights and improved engagement. Show more

Mintloops is an innovative app designed to enhance the shopping experience by integrating a real-time feedback layer directly into product listings. This tool captures customer sentiment before purchase, allowing merchants to gain a deep understanding of shopper preferences and hesitations. By analyzing this feedback, merchants can make smarter product decisions, implement faster iterations, and ultimately drive optimized conversion rates. Mintloops provides actionable insights right at the point of interest, empowering sellers to improve product descriptions, make necessary adjustments, and foster stronger customer engagement. The app features a scrollable product stack, enabling customers to easily rate multiple items, and provides comprehensive analytics to help refine products based on real-time feedback. By transforming feedback into a growth engine, Mintloops supports merchants throughout the entire product lifecycle.

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Product insights

Real-time feedback

Actionable analytics

Pre-purchase ratings

Multiple item ratings

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Review Genie

$9-$49 / Month

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AI-powered review management with sentiment analysis and smart reply generation. Show more

Review Genie is an innovative app designed to seamlessly manage your Judgeme reviews with advanced AI-powered tools. It automatically fetches customer reviews, analyzes sentiments, and identifies common themes, providing valuable insights into customer feedback. The app generates smart, editable replies in your brand’s preferred tone—be it friendly, professional, or otherwise—allowing you to maintain consistent communication effectively. Review Genie also offers sentiment visualizations and theme-specific word clouds for each product, all accessible within your Shopify admin panel. Track your review management process effortlessly with clear activity logs and receive real-time feedback on your responses. Whether you’re aiming to boost customer satisfaction or refine your product offerings, Review Genie provides the AI assistance needed to excel.

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Repeat Customer Insights

$59-$249 / Month

8.2

14 Reviews

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Better repeat customer retention via RFM, cohorts and segments Show more

Repeat Customer Insights is a powerful tool designed for shops selling consumer packaged goods (CPG) and other consumable items, focusing on enhancing customer loyalty and retention. The app provides an in-depth analysis of customer behavior, calculating numerous metrics to offer actionable advice for attracting and maintaining loyal customers. It intelligently segments customers, ensuring your marketing efforts reach the right audience at the most opportune times. Integration with platforms like Shopify and Klaviyo allows seamless tagging for a comprehensive view of your customer base. Team members can stay informed with scheduled email reports, keeping everyone aligned on growth opportunities. The app features dashboards that focus on loyalty, repeat purchases, and identifying downturns. With advanced segmentation techniques such as RFM analysis, it helps understand how products impact metrics like average order value (AOV), lifetime value (LTV), and repeat purchase rate (RPR). Sync these insights back to Shopify, optimizing your marketing strategy across platforms.

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Shopify integration

Customer segmentation

Email reports

Customer analysis

Performance dashboards

Klaviyo sync

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Aisq: Auto Customer Support

$24.99-$199.99 / Month

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Automated customer support driving customer satisfaction. Show more

Aisq: Auto Customer Support is a streamlined application designed to transform your customer support experience by integrating support emails into a unified ticketing system. This powerful tool offers automated responses and action suggestions based on real-time access to customer orders, facilitating quick and informed decisions. By simplifying support management, Aisq helps businesses save valuable time and money, allowing support staff to respond and act on tickets with just one click. The app automatically generates tickets accompanied by intelligent responses and recommended actions, significantly reducing response time and enhancing customer satisfaction. Say goodbye to the tedious task of manually handling customer emails and inquiries, and embrace a more efficient approach with Aisq. Perfect for businesses looking to elevate their customer service while optimizing operational efficiency, Aisq is an essential addition to any support team.

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Automated responses

Unified ticketing system

Action suggestions

Customer order access

One-click response

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Howdy Customer Tag Discount

$19-$29 / Month

9.1

9 Reviews

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Customer tag discount for B2B wholesale, VIP user and more! Show more

Howdy Customer Tag Discount is a Shopify app designed to revolutionize your customer experience by offering personalized discounts based on customer tags. Ideal for B2B, wholesale, and VIP clients, the app enables your store to dynamically apply percentage discounts to ensure that your most valued customers receive tailored deals. With the ability to automatically apply discounts based on specific customer tags, this powerful tool simplifies how you manage exclusive offers. Easily configure or modify customer discount tag settings directly from the app's admin screen, providing you with full control and flexibility. Whether you're catering to wholesale, VIP, or business clients, Howdy Customer Tag Discount enriches customer relationships and enhances loyalty through meaningful savings. Simplify your promotional strategy while ensuring targeted, rewarding experiences for your key customer segments.

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Automated tag discounts

Dynamic percentage discounts

Tag setting adjustments

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POWR: Customer Support Request

$9.99-$89.99 / Month

3 Reviews

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Simplify your customer support & customer service inquiries Show more

POWR: Customer Support Request is a streamlined solution designed to simplify the way businesses handle customer service inquiries. By eliminating the complexities and costs associated with traditional helpdesk software, this app offers an accessible alternative for businesses seeking to enhance customer retention through exceptional service. Even if you’re using platforms like Zendesk or Salesforce, POWR seamlessly integrates to ensure your support system remains cohesive and efficient. With features such as instant submission alerts, custom auto-responder emails, and a centralized dashboard, managing support requests becomes a breeze. The app also allows for advanced customization, including the use of conditional logic to appropriately segment customers and tailor the support request flow. POWR empowers businesses to focus on building strong customer relationships without getting bogged down by technical barriers.

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Conditional logic

Centralized dashboard

Crm integration

Instant alerts

Custom auto-responder

Advanced controls

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Customer Accounts Pro

9.1

5 Reviews

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Collect additional customer fields for New Customer Accounts Show more

Customer Accounts Pro is a comprehensive app designed to give businesses more control over customer account registration. By allowing customers to fill in detailed account information on their profile page, the app enables businesses to create personalized shopping experiences and conduct effective segmented marketing. With flexibility in choosing the information to collect—from birthdays to personal interests—the app provides rich customer insights. It seamlessly integrates with customer accounts, prompting users to update their details upon login. Additionally, you can manage customer fields and view responses within Shopify metafields, ensuring all data is organized and accessible. Set required fields to ensure crucial information is captured, aiding in profile completion and enhancing your marketing strategies.

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Custom fields collection

Profile completion prompts

Segmented marketing insights

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Helium Customer Fields

$12-$200 / Month

7.7

221 Reviews

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Customer account registration forms as unique as your store Show more

Helium Customer Fields is a versatile app designed to streamline the collection and management of customer information. It offers a customizable registration form builder, allowing businesses to create unique forms for different customer groups and gather vital first-party data such as birthdays, pet names, and VAT/Tax IDs. Seamlessly integrating with Shopify, the app synchronizes all customer data with Shopify fields and customer metafields, ensuring a cohesive ecosystem. Users can personalize forms using rules and variables or automate customer tagging based on form inputs, enhancing data organization and marketing efforts. The app also features integrations with various business and marketing tools for better data synchronization. Additionally, its user-friendly drag-and-drop interface and robust API support make it accessible for developers seeking custom solutions. Helium Customer Fields empowers businesses to approve and manage Wholesale/B2B customers efficiently, while also allowing customers to update their own information securely.

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Integration with shopify

First-party data collection

Drag-and-drop builder

Customer data editing

Automatic customer tagging

Custom field types

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Zon Customer Accounts & Return

$9.99-$29.99 / Month

7.9

24 Reviews

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Drive sales and customer interaction using a customer portal Show more

Zon Customer Accounts & Return is a dynamic app designed to transform mundane customer accounts into engaging, branded portals that enhance customer lifetime value and drive repeat sales. The app offers extensive customization options, allowing you to personalize the aesthetics, create custom navigation, and incorporate unique content and pages to craft an account experience that aligns with your brand identity. By integrating with your existing Shopify apps and a variety of additional features, Zon empowers you to expand functionality effortlessly. Key features include a captivating wishlist feature to encourage future purchases, comprehensive order history and re-order capabilities, and essential elements like a Contact-us button and Recently viewed items. The app ensures customers have clear and easy access to their vital account, order, and shop information, helping establish a distinctive presence for your business. With Zon, you can provide an improved, functional account page experience that not only meets customers' needs but also actively contributes to your revenue growth.

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Wishlist feature

Belco: Customer Service Software for Online Stores

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Effortlessly enhance ecommerce support with Belco's all-in-one platform. Show more

Belco is a powerful customer service software tailored for online stores aiming to enhance their support capabilities. Seamlessly integrating with Ecwid, this all-in-one communication platform centralizes voice, chat, and email interactions for efficient management. Belco's features include customer recognition and order information, ensuring every interaction is personalized and streamlined. Designed to improve response times and elevate customer satisfaction, it offers automation tools to prioritize conversations and minimize manual tasks. Suitable for both small businesses and expanding online stores, Belco scales with your needs, offering valuable insights, reporting, and integrations. By choosing Belco, you can deliver exceptional support, keep customers delighted, and facilitate business growth.

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Centralized dashboard

Automation tools

Insights reporting

Order information

Integrated communication

Customer recognition

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Enhanced Customer Notes by oBundle

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Chat-style notes for improved customer interaction on BigCommerce stores. Show more

Enhanced Customer Notes by oBundle is a transformative app designed specifically for BigCommerce users, aimed at upgrading customer communications through a sleek, chat-like interface. This innovative tool replaces outdated standard customer notes, offering an intuitive platform for interaction that enhances both customer engagement and satisfaction. It's perfect for businesses looking to make customer interactions more personal, professional, and impactful. By using Enhanced Customer Notes, online stores can foster stronger relationships with their customers, ensuring a seamless and effective communication experience. Easy to implement and use, this app is an essential upgrade for anyone serious about enhancing their customer service capabilities. Transform your BigCommerce store today with Enhanced Customer Notes by oBundle and take your customer connections to the next level.

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Enhanced communication

Chat-style interface

Improved customer interaction

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Customer Pricing by Location - Group Auto Assignments By MyIntegrator

9.1

3 Reviews

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Automate customer group assignments by location for personalized experiences. Show more

Customer Pricing by Location - Group Auto Assignments by MyIntegrator is a robust BigCommerce app designed to automate the assignment of customers to specific groups based on customizable rules. By streamlining the registration process, the app automatically evaluates a user's address and emails to place them in the correct customer group. Users can set up custom rules that consider both address and email domains to direct customers with particular characteristics into a designated group. Moreover, the app extends its functionalities beyond new user registrations, allowing rule applications during customer creation, address modifications, and even offering an option to override assigned groups as necessary. This automation not only saves time and effort but also enhances customer management by ensuring that individuals are categorized correctly according to your business's unique needs. Ultimately, Customer Pricing by Location - Group Auto Assignments empowers businesses to efficiently manage their customer base, delivering personalized experiences and improving organizational efficiency.

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Custom rule creation

Automate group assignments

Email domain filtering

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Shopify Customer sentiment apps

Related Categories

Price

Based on reviews

Showing 1 to 20 of 4 Apps

eDesk

Aftercare

ReviewSuite

Mintloops

Opinion Product Reviews

AI Sentiment‑Comment Insights

Callexa NPS Feedback

Callexa Feedback

Mintloops

Review Genie

Repeat Customer Insights

Aisq: Auto Customer Support

Howdy Customer Tag Discount

POWR: Customer Support Request

Customer Accounts Pro

Helium Customer Fields

Zon Customer Accounts & Return

Belco: Customer Service Software for Online Stores

Enhanced Customer Notes by oBundle

Customer Pricing by Location - Group Auto Assignments By MyIntegrator