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8.2
Repeat Customer Insights logo

Repeat Customer Insights

Develop by Shopify

$59-$249

/ Month
14 Days Free Trial

Better repeat customer retention via RFM, cohorts and segments

Shopify integration
Customer segmentation
Email reports
Customer analysis
Performance dashboards
Klaviyo sync
Actionable advice
Behavior metrics
Rfm grading
14 Reviews
8.2
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About Repeat Customer Insights

Launched May 29, 2016

Categories

Analytics Customer analytics Customer loyalty - Other Dashboard

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

Customer analysis for CPG stores for customer retention. Uses RFM, cohorts, customer segmenting, etc

For shops selling CPG and other consumable goods: have your customer behavior analyzed to calculate dozens of metrics and give you actionable advice around finding and keeping loyal customers. Automatically builds customer segments so your marketing hits the right customers, at the right time. Sends that back to Shopify via tagging or Klaviyo for an integrated view of your customer base. Schedule email reports for your whole team so everyone is up-to-date with your store's growth opportunities.

For shops selling CPG and other consumable goods: have your customer behavior analyzed to calculate dozens of metrics and give you actionable advice around finding and keeping loyal customers. Automatically builds customer segments so your marketing hits the right customers, at the right time. Sends that back to Shopify via tagging or Klaviyo for an integrated view of your customer base. Schedule email reports for your whole team so everyone is up-to-date with your store's growth opportunities. more
  • Advice tailored to your metrics and performance highlighting your opportunities
  • Dashboards for loyal customers, getting repeat customers, downturns
  • Customer Segmenting with RFM, grading, cohorts, and visual customer grids
  • Learn how products influence customer lifetime behavior and AOV, LTV, and RPR
  • Sync segments to Shopify tags to integrate into the rest of your marketing stack

Pros

  • Analyzes customer behavior to calculate dozens of metrics and provides actionable advice
  • Automatically builds customer segments to ensure targeted marketing efforts
  • Integrates with Shopify and Klaviyo for a consolidated view of the customer base
  • Allows scheduling of email reports for team-wide updates on store’s growth opportunities
  • Offers tailored advice based on your specific metrics and performance
  • Provides dashboards for tracking loyal customers, repeat customers, and potential downturns
  • Supports customer segmenting with RFM (Recency, Frequency, Monetary), grading, cohorts, and visual customer grids
  • Helps understand product influence on customer lifetime behavior and key metrics like AOV (Average Order Value), LTV (Lifetime Value), and RPR (Repeat Purchase Rate)
  • Enables syncing segments to Shopify tags for seamless integration into marketing strategies

Cons

  • The app may be primarily beneficial for shops selling CPG (Consumer Packaged Goods) and consumable goods
  • May require time and effort to understand and utilize the full range of metrics and dashboards effectively
  • Integration and setup processes might be complex for some users

Top Helpful Reviews

Pacas

May 15, 2023  on Shopify

Great app to keep track of your customer cohorts and stay on top of LTV. Easy to export the data for offline reporting.

The Sock Drawer

Feb 16, 2021  on Shopify

This app is a game-changer when it comes to diving into customer data. Not only that, but the customer service from the developer is amazing. He's responsive, helpful and takes the time to explain things. I personally love his daily emails about marketing tips and tricks. You can't go wrong with this app!

Package Free

May 21, 2020  on Shopify

Repeat customer insights is a great tool that we use to better understand cohort data and segmentation. Eric, the founder is extremely responsive and has been able to help whenever we contact. Awesome app!

Andie

Sep 23, 2019  on Shopify

This is a great app and Eric in particular is doing a great job helping us get the very most out of it! Thank you Eric for always responding quickly and being so helpful! We're excited to keep using this feature in Shopify!

MadeOn Skin Care

Jul 05, 2019  on Shopify

As our store has grown over the past 2 years of using Shopify, we've needed something that shows us exactly what our customers are doing. The data is there but to have an app quickly show us the results with the ability to dig deeper, has been a game changer. This was where Repeat Customer Insights has been invaluable. It drives new ideas of how to reach the customer who hasn't purchased in awhile, or the new customer who just made a large purchase. The communication to each must be different. I also appreciate the daily tips that come in my inbox. I don't have time to implement every single one but I have Eric Davis' folder marked as my to-do, because each little tweak and observation on the back end helps us grow. Finally, customer support with this app is fabulous. I appreciate when app developers have suggestions for store owners that are revealed by the data.

Steel Supplements

Jun 07, 2019  on Shopify

This app is super helpful and easy to use. It gives you insights into your customers that would take hours to compile if you did it by yourself.

8020nl

Apr 12, 2018  on Shopify

This is a must-have app for generating business insights and understanding customer loyalty / repeat shopping behavior beyond basic Shopify analytics. Better yet, we love the super responsive customer support. Eric has been incredibly responsive and thoughtful about helping us maximize the features of this app. Eric took our feedback into account as he designed the product roadmap and the latest latency report update is incredibly helpful. This is the only way we can easily track customer repeat rates by annual / quarterly cohorts to see how our store performs over time. Highly recommend it! - www.nicelaundry.com team

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