Callexa NPS Feedback

Develop by Shopify

Free plan available

Get valuable customer feedback with automated NPS surveys.

Feedback collection

Survey customization

Automated surveys

Dashboard statistics

Nps ratings sync

Order-based prompts

Track improvements

About Callexa NPS Feedback

Launched Dec 11, 2017

Built by Shopify

Address

525 N Tryon St Suite 1600, Charlotte, NC, 28202, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Analyze and measure customer sentiment with full automation and customizable survey templates.

Install Callexa to send automated surveys based on the Net Promoter Score* after an order has been shipped. Incoming ratings and comments can be synced back to your Shopify order entries or browsed through our convenient dashboard with statistics and reporting functions. Evaluate your shop, service and product quality, get feedback from your customers and track improvements over time. * "Net Promoter Score" is a service mark of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.

Automated surveys a few days after an order has been shipped.
Collect valuable comments and feedback in a convenient dashboard.
Customer satisfaction statistics based on the proven Net Promoter Score.

Pros

Automated surveys based on NPS after an order has been shipped
Feedback and comments can be synced with Shopify order entries
Convenient dashboard with statistics and reporting functions
Helps evaluate shop, service, and product quality over time
Easy collection of customer satisfaction statistics using the Net Promoter Score

Cons

Dependent on the Net Promoter Score methodology, which may not suit all businesses
Effectiveness depends on customer participation in surveys
Potential need for customization to fit specific business requirements
Syncing issues with Shopify might occur affecting data accuracy

Top Helpful Reviews

Feeser's Direct

Jun 01, 2020 on Shopify

This application is exactly what we were looking for in a survey app. Initial NPS survey allowing follow up questions. The integration is simple yet well done also with ratings coming back as tags and comments being added right to the respective order. Great app, highly recommended.

So schmeckt Erfolg

Jun 10, 2019 on Shopify

This app is absolutely amazing! I definetly recommend it to all business owners who look to improve their service, product and get to know their customer thought in detail! The app itself provides great functionality even in the free plan! Therefore I consider it a must have for every online shop! Great Design, easy to configurate and awesome reporting dashboard. Keep up the great work callexa!

h2oparts2go.com

Apr 25, 2019 on Shopify

Install and integration is easy and thorough. I'm on the free plan and it's already full of valuable nuggets. The setup is a breeze and on first use very, very easy to implement and intuitive. Looking forward to tapping this app for all its worth. Thank you!