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Customer reviews: Infinite Product Options

Develop by ShopPad Inc.

Reviews (1,937)

Overall rating
4.8

What Merchants Think

The "Infinite Product Options" app is generally well-regarded by merchants for its ability to provide extensive customization options for products. Users appreciate the ease of adding personalized options without hassle. However, the sentiment is mixed, as some merchants experience technical issues and communication challenges with support during significant updates or functionality changes. Despite this, many merchants highlight the app as a valuable tool that significantly enhances their product offerings on Shopify.

Key Strengths

  • Facilitates a wide range of product customization options.
  • Highly praised for excellent and responsive customer support.
  • Ease of use in setup and functionality.
  • Effective integration with Shopify to enhance personalization capabilities.
  • Provides timely solutions and assistance with coding needs.

Common Concerns

  • Inconsistent functionality during significant platform updates.
  • Issues with order data not transferring properly.
  • Complaints about additional charges for basic functionalities.
  • Some merchants report lack of transparency and proactive communication from the support team.
  • Occasional technical challenges requiring external help to resolve.

Final Thoughts

Overall, "Infinite Product Options" is a powerful tool for enhancing product offerings through customization on Shopify. While many users praise its functionalities and support, there are notable concerns regarding its reliability during updates and potential hidden costs. For those seeking robust customer service and diverse features, this app is a strong contender, though users should remain vigilant about updates and potential functionality hiccups.

Pyramidos Direct

Aug 05, 2024  on Shopify

Very difficult to use. Not really any good examples. Actually looking for more complex setups like user able to upload images. Will remove this from store. Sorry

Rocke

Aug 05, 2024  on Shopify

This app is fantastic, it does exactly what we need for our store and the support has been amazing - so quick to respond and always super helpful! 100% recommended.

I Like It Here Club

Jul 30, 2024  on Shopify

Great app, great customer support. We've used Infinite Options for multiple products that have complex options and add-ons. I can be a bit of a dinosaur with technology, and the support team is hyper helpful with all my (infinite) questions. A+

Pacific Fly Fishers

Jul 29, 2024  on Shopify

Just beginning with Infinite Options and am super happy. The app looks great, is easy to follow and adds functionality beyond what we can imagine for product options. Had some basic CSS questions and their support (Daniel) had me fixed up in seconds via chat. They have lots of good instructions for figuring most stuff out yourself as well.

Jems by Juju LLC

Jul 16, 2024  on Shopify

very patient, kind and knowledgable. Abby understood immediately what i was asking and immediately solved my problem with professionalism and kindness.

MADE Chicago

Jul 05, 2024  on Shopify

Not only great at helping me resolve the problem I was having but also suggested two more efficient ways to set up options for our store. Great customer service.

CorvetteStoreOnline.com

Jul 02, 2024  on Shopify

Overalls works okay. It would be easier if it would be possible to apply option sets to Shopify Collections, instead of manually entering every handle or adding new tags to products. Additionally, sometimes it pulls through multiple charges or no charges - it rarely pulls in just one charge (the appropriate amount).

EQ Food

Jul 01, 2024  on Shopify

These guys are brilliant. They are quick to respond, provide exceptional workarounds and even intervene with their engineering team should users require even more assistance. Outstanding, thank you.

Mechanical Keyboards

Jun 18, 2024  on Shopify

Doesn't work out of the box. Prices don't update when an option is selected. If you want to use an option with a price, you have to connect to an item and you can only use that item's price (no custom price / discount for it being an add-on). Even then, the price doesn't actually change - on the listing, the cart, or anywhere else once you've done so. You also can't hide the "option" item by unpublishing it or it won't work correctly. So you end up cluttering your cart with items that aren't relevant to customers and priced incorrectly as stand-alone items. It is laggy - front end and back end. Support is only available sometimes. Anything beyond the most basic functionality you must code through their API or pay someone else to code. I'm not sure what we're paying for.

Elevatedfires

Jun 09, 2024  on Shopify

Never experience any worst app than this. Disgusting app and worst support service. Don't try it all otherwise you'll regret.

Belbren

Jun 09, 2024  on Shopify

The team is very professional and helpful, and they reply very quickly. Great customer service. The Infinite Options app itself is a game-changer. It's really helped out my store, as I need to include a lot of customization that is not natively supported by Shopify. It's really easy and intuitive to use and I would absolutely recommend this app!

Classy Walking Canes

Jun 08, 2024  on Shopify

We have used this app for 5 years. Upgraded our website and had a problem with the conversion to the new theme. Sent email and within 30 minutes they fixed the problem.. Great Customer Service.

Little Sycamore

Jun 03, 2024  on Shopify

Seriously best app ever and such helpful customer service and the app makes so many features possible for my app!

Mont Laurént

Jun 02, 2024  on Shopify

Highly recommend the team at Shoppad, particularly Emily who is always fast to assist with any questions and jump in and take a look. I used this app for my previous business and always had the same experience. Highly recommend.

You're the Balm Favor Co

Jun 01, 2024  on Shopify

Infinite Options is GREAT! My products are highly personalized, and this app helps me easily add personalization options without any hassle. I needed help with one thing, and customer service responded promptly and had it changed for me by the end of the day. I highly recommend it.

Fido & Flicka

May 29, 2024  on Shopify

Customer service is great! They formatted something for me that got a little wonky with a template upgrade. They were fast, friendly and helpful! Highly recommend!

Luxe Home Bliss

May 29, 2024  on Shopify

Infinite Options was a necessity for my website as I sell personalised products. Install and set up is easy which always wins points for me. Inhave used infinite options a few times in the past and it is just amazing. I would highly recommend xx

Community Manufacturing

Apr 24, 2024  on Shopify

Quick reply! Added a necessary custom code to our site to make sure the app functioned properly without even having to ask them to do it! Great app! Great customer service.

224 DIGITAL

Apr 24, 2024  on Shopify

Some of the best customer service I have ever had. The app is brilliant, but the people behind it are even better! Thank You Emily you have been amazing today :-)

Infinite Soul Creations

Apr 18, 2024  on Shopify

Any time I've had questions or couldn't get something to work, their customer service has been phenomenal. They even fixed the code so the options section looks nice on my website. The best. Get it now.

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