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Customer reviews: Infinite Product Options

Develop by ShopPad Inc.

Reviews (3,926)

Overall rating
4.8

What Merchants Think

The "Infinite Product Options" app is generally well-regarded by merchants for its ability to provide extensive customization options for products. Users appreciate the ease of adding personalized options without hassle. However, the sentiment is mixed, as some merchants experience technical issues and communication challenges with support during significant updates or functionality changes. Despite this, many merchants highlight the app as a valuable tool that significantly enhances their product offerings on Shopify.

Key Strengths

  • Facilitates a wide range of product customization options.
  • Highly praised for excellent and responsive customer support.
  • Ease of use in setup and functionality.
  • Effective integration with Shopify to enhance personalization capabilities.
  • Provides timely solutions and assistance with coding needs.

Common Concerns

  • Inconsistent functionality during significant platform updates.
  • Issues with order data not transferring properly.
  • Complaints about additional charges for basic functionalities.
  • Some merchants report lack of transparency and proactive communication from the support team.
  • Occasional technical challenges requiring external help to resolve.

Final Thoughts

Overall, "Infinite Product Options" is a powerful tool for enhancing product offerings through customization on Shopify. While many users praise its functionalities and support, there are notable concerns regarding its reliability during updates and potential hidden costs. For those seeking robust customer service and diverse features, this app is a strong contender, though users should remain vigilant about updates and potential functionality hiccups.

Kingsley

Feb 10, 2025  on Shopify

Amazing Customer Service for Implementation & FAST Support

Pickle and Poppet

Feb 07, 2025  on Shopify

Incredible customer service would 100% recommend

3rd and Elm Co

Feb 04, 2025  on Shopify

Kenzie's Corner Boutique

Feb 02, 2025  on Shopify

Great app so far, awesome customer service. Impressed so far! Thank you!

Strobes N' More

Jan 29, 2025  on Shopify

Great app. Our products have a lot of weird variations and options. This app helps us accomplish what we need to. Great support as well!

charmboxkids

Jan 28, 2025  on Shopify

Customer support is amazing. The install team was able to make several updates for me within hours of my request.

הפיל הורוד

Jan 27, 2025  on Shopify

Cotterell & Co

Jan 14, 2025  on Shopify

Fantastic app! We're now able to present the options available to customers in a much more stylish and professional way. The support is amazing, especially Emily, who is always super helpful.

TXC Holsters

Jan 08, 2025  on Shopify

Great follow through on solving a problem. Made our site better immediately. Thank you!

Phantom Row

Jan 06, 2025  on Shopify

The app works just how we need it, and the service is top notch. So fast, and Emily at ShopPad even added a faster loading script, so everything worked more efficiently on the site.

Nir Oliva

Jan 06, 2025  on Shopify

Such a great costumer service, solved our problem quickly and were super responsive, thank you very much

Cactus Wester Wear

Jan 05, 2025  on Shopify

excellent costumer service they help me in setting up whta i need

Dressie Jessie Smocking

Jan 02, 2025  on Shopify

The customer service is simply the best. The live chat is easy to use, and everyone is incredibly patient and helpful. I highly recommend!

Tote&Carry

Jan 01, 2025  on Shopify

Excellent Support!

Svalboard

Dec 19, 2024  on Shopify

Simple, well-built, and *extremely* responsive support. Big timesaver for me.

WeEngrave USA

Dec 10, 2024  on Shopify

I'm someone new to e-commerce and so need help navigating through apps. The customer service here is very good. They are patient and knowledgeable. Definity recommend this app.

Signa Computers Systems

Dec 10, 2024  on Shopify

We transitioned from Bold Options to Infinite Options quite a while ago, and we couldn’t be more thrilled with the decision. The Shopad team has been incredibly supportive, responding promptly with helpful solutions whenever we’ve reached out (more often than we’d care to admit!). They’ve even stepped in to fix or implement code when needed. We’re absolutely delighted and highly recommend Shopad Infinite Product Options.

Niche Creative Studio

Dec 09, 2024  on Shopify

Fantastic customer service. Fast and easy to work with.

K2 Lighting

Dec 03, 2024  on Shopify

Excellent Customer Service Support and App Functionality!

Mi tienda

Dec 03, 2024  on Shopify

Buena atención, rápido.

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