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Customer reviews: Infinite Product Options

Develop by ShopPad Inc.

Reviews (1,818)

Overall rating
4.8

What Merchants Think

The "Infinite Product Options" app is generally well-regarded by merchants for its ability to provide extensive customization options for products. Users appreciate the ease of adding personalized options without hassle. However, the sentiment is mixed, as some merchants experience technical issues and communication challenges with support during significant updates or functionality changes. Despite this, many merchants highlight the app as a valuable tool that significantly enhances their product offerings on Shopify.

Key Strengths

  • Facilitates a wide range of product customization options.
  • Highly praised for excellent and responsive customer support.
  • Ease of use in setup and functionality.
  • Effective integration with Shopify to enhance personalization capabilities.
  • Provides timely solutions and assistance with coding needs.

Common Concerns

  • Inconsistent functionality during significant platform updates.
  • Issues with order data not transferring properly.
  • Complaints about additional charges for basic functionalities.
  • Some merchants report lack of transparency and proactive communication from the support team.
  • Occasional technical challenges requiring external help to resolve.

Final Thoughts

Overall, "Infinite Product Options" is a powerful tool for enhancing product offerings through customization on Shopify. While many users praise its functionalities and support, there are notable concerns regarding its reliability during updates and potential hidden costs. For those seeking robust customer service and diverse features, this app is a strong contender, though users should remain vigilant about updates and potential functionality hiccups.

IL GUSTO UK

Jul 30, 2025  on Shopify

Excellent support! The team was responsive, helpful, and resolved my issue quickly. Highly recommend!

Her Lavish Experience

Jul 23, 2025  on Shopify

I got Jordin S. helping me and he was very patient with me answering all my questions! Thank you so much i really appreciated your time!

KEYWAY

Jul 21, 2025  on Shopify

We've been using this app for a few product customizations over the last few years and it's been working perfectly! We recently updated to a new theme and needed to change some CSS and load speeds, Daniel W. had me fixed up in under 1/2hr. Awesome!

WrightSport

Jul 18, 2025  on Shopify

Any time I have contacted Infinite Product Options Emily has always replied quickly, given me the answer right away, escalated my question if needed and then helped by making improvements to load speed, CSS etc with out being asked. Wonderful service!! Thanks Emily!

HertfordCakeCo

Jul 16, 2025  on Shopify

Game changer of an app to boost our store revenue with upsells. The live chat team are unbelievably helpful and go the extra mile. Trust me, it matters when you're a complete novice in web design and development! 100% recommend.

Wow Factor

Jul 16, 2025  on Shopify

Really great app with top notch customer service. Option sets are easy to implement and provides exactly what we need. Check em out!

Tutyi & Sisu

Jul 15, 2025  on Shopify

Daniel was very quick to helop solve my issue! Great service!

MURPHY + CO

Jul 03, 2025  on Shopify

HOCKEYeSHOP

Jun 26, 2025  on Shopify

It's the best options app I've ever used. I also love that if I have an issue, it's resolved immediately with live chat.

Harris Wood Creative Studio

Jun 24, 2025  on Shopify

I have used this app for a few years and I cannot do without it. I love the freedom of creating option sets for my unique products and yesterday the customer service was outstanding after I contacted them to help improve the style of how my products were presented and they did exactly that for me. I was so surprised rised and happy by their service. Excellent app especially for Shopify stores like mine when you are the only one to do everything.

Petals & Possibilities

Jun 24, 2025  on Shopify

We have used this app for many years now, to provide our customers with delivery options for our brick and mortar flower shop business. It has always worked amazingly, and was easy to implement. We recently ran into a couple hiccups when converting to a 2.0 Shopify theme, so we reached out to customer service. Rep Daniel was quick to resolve the issue with great communication along the way! Thank you for providing this great app!

SUBIE SUPPLY CO.

Jun 16, 2025  on Shopify

This app has always worked flawlessly for me accross many Themes. We recently had a small issue and Jordin from their team had it fixed within minutes. I highly recommend this app!

Vvög Corporatif

Jun 13, 2025  on Shopify

Very good app for options on products. Excellent support team that will make sure to help you right away. Easily recommend.

ChaosCostumes

Jun 11, 2025  on Shopify

Puukyltti

Jun 10, 2025  on Shopify

Customer service is awesome, very responsive and continues until made sure everything is working

Modern Toss

Jun 10, 2025  on Shopify

Excellent communication and speedy response

Hera Creativa

Jun 06, 2025  on Shopify

very effective, and really nice, solved my problem very quick

Cowboy Country Club

Jun 05, 2025  on Shopify

Great customer service fixed my issue immediately for me. Product does exactly what i need it to.

Rocking S Woodshop

Jun 03, 2025  on Shopify

Online Chat customer service was so great! They were patient and gave me the right answers to my confused questions.

Deluxe Games Room

May 30, 2025  on Shopify

Great app with great support!

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