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Customer reviews: Infinite Product Options

Develop by ShopPad Inc.

Reviews (3,926)

Overall rating
4.8

What Merchants Think

The "Infinite Product Options" app is generally well-regarded by merchants for its ability to provide extensive customization options for products. Users appreciate the ease of adding personalized options without hassle. However, the sentiment is mixed, as some merchants experience technical issues and communication challenges with support during significant updates or functionality changes. Despite this, many merchants highlight the app as a valuable tool that significantly enhances their product offerings on Shopify.

Key Strengths

  • Facilitates a wide range of product customization options.
  • Highly praised for excellent and responsive customer support.
  • Ease of use in setup and functionality.
  • Effective integration with Shopify to enhance personalization capabilities.
  • Provides timely solutions and assistance with coding needs.

Common Concerns

  • Inconsistent functionality during significant platform updates.
  • Issues with order data not transferring properly.
  • Complaints about additional charges for basic functionalities.
  • Some merchants report lack of transparency and proactive communication from the support team.
  • Occasional technical challenges requiring external help to resolve.

Final Thoughts

Overall, "Infinite Product Options" is a powerful tool for enhancing product offerings through customization on Shopify. While many users praise its functionalities and support, there are notable concerns regarding its reliability during updates and potential hidden costs. For those seeking robust customer service and diverse features, this app is a strong contender, though users should remain vigilant about updates and potential functionality hiccups.

Fc Sports

Feb 06, 2025  on Shopify

Don't make the same mistake I made going with this app over the countless others that are sooooo much better then this and less expensive. I made the costly mistake of trusting this app for my store and had countless option sets which took a long time to set up. 1st off, they lack the functionality to edit your order in the cart which literally every OTHER options app offers and they charge you extra if you want to allow customers to upload their files which is a basic functionality for other options apps. The biggest issue I have with this app is the lack of support and transparency. There was recent an update with shopify that made this app not function properly, but they decided to not tell their users. This ended up costing me $1000's of dollars in sales since customers couldn't even add to their cart, the only reason i knew was because i started to get customer complaints. When i reached out to them, they ended up saying that it was due to shopify making an update and that they weren't able to do anything about it. I reached out to shopify, and they did confirm that they performed an update to their api's which is common but that all apps are made aware of any type of updates weeks or months in advance so they can properly update their apps to not have any issues. The fact that infinite options has as many downloads as they have you would expect them to at least tell you that they will not be able to function the way they were, but no they decided to omit that information and just wait until users noticed. Their support team is literally a joke, if you're reading this go check out all the other options like hulk, globo, avis, and various others that are less expensive but offer wayyyy better functionality, the difference is not even close. I wish i would have never installed this app and saved myself the countless hours of having to migrate to a different app, let alone the thousands of dollars that this app ended costing me by not working as it should've. I hope that my post helps at least 1 person not make the same mistake that i made and chooses to offer their product options with an actual reliable app.

Strobes N' More

Jan 29, 2025  on Shopify

Great app. Our products have a lot of weird variations and options. This app helps us accomplish what we need to. Great support as well!

charmboxkids

Jan 28, 2025  on Shopify

Customer support is amazing. The install team was able to make several updates for me within hours of my request.

Cars & CEOs

Jan 23, 2025  on Shopify

Completely stopped transferring option data to our sales orders so we have to find a new app. Customer service has been unable to help us even though we have shown what is happening. They simply stopped responding to us. We even deleted the set and reinstalled it but to no avail.

Cotterell & Co

Jan 14, 2025  on Shopify

Fantastic app! We're now able to present the options available to customers in a much more stylish and professional way. The support is amazing, especially Emily, who is always super helpful.

Phantom Row

Jan 06, 2025  on Shopify

The app works just how we need it, and the service is top notch. So fast, and Emily at ShopPad even added a faster loading script, so everything worked more efficiently on the site.

Nir Oliva

Jan 06, 2025  on Shopify

Such a great costumer service, solved our problem quickly and were super responsive, thank you very much

Dressie Jessie Smocking

Jan 02, 2025  on Shopify

The customer service is simply the best. The live chat is easy to use, and everyone is incredibly patient and helpful. I highly recommend!

WeEngrave USA

Dec 10, 2024  on Shopify

I'm someone new to e-commerce and so need help navigating through apps. The customer service here is very good. They are patient and knowledgeable. Definity recommend this app.

Signa Computers Systems

Dec 10, 2024  on Shopify

We transitioned from Bold Options to Infinite Options quite a while ago, and we couldn’t be more thrilled with the decision. The Shopad team has been incredibly supportive, responding promptly with helpful solutions whenever we’ve reached out (more often than we’d care to admit!). They’ve even stepped in to fix or implement code when needed. We’re absolutely delighted and highly recommend Shopad Infinite Product Options.

Great Lakes Custom Apparel

Nov 18, 2024  on Shopify

Absolutely love this app and Emily F in customer service is so sweet, helpful and answered all my questions! Definitely beyond happy with her service. Thank you again!

BullyBelly

Nov 15, 2024  on Shopify

I made some SEO changes to my store and didn't realize it was affecting how the the Infinite Options app appeared to customers. I emailed asking for help and they immediately looked into the issue and then created a short video tutorial showing the problem. So helpful! I made the changes and my website was back and running perfectly.

Garden Tool Company

Nov 10, 2024  on Shopify

Great app! We offer our customers free engraving every holiday season and Infinite Product Options worked as needed. I also contacted customer service with a question and got an immediate response and solution.

Girl Friday

Nov 06, 2024  on Shopify

This app has really helped us with our extra variants. It seemed hard to setup, so I hired someone on Fivrr to do it, and then it was easy after that.

Illustres Bidules

Oct 30, 2024  on Shopify

I have been using Infinite Options for years, I am very happy with the app. I have never had any bugs. The few times I reached out for support to customize or adapt the app, the support was great.

The Bea Line

Oct 23, 2024  on Shopify

I've reached out to customer service multiple times now for support and they are always very quick to respond and help me out just as fast. Thank you so much for making this work around and for all of your help installing and maintaining it!

Revamp'd Marketing

Oct 15, 2024  on Shopify

Emily worked really fast on my request! I love this app! I've been using it for my other Shopify store for years! My customers get to leave the specific notes with ease! Thank you as always!

My Store

Oct 10, 2024  on Shopify

I spent hours installing Upcart for my Cart, and now Infinite Options app is messing everything up: Options aren't showing in the cart, prices are jumping all over the place, and checkout is unstable. This is crazy. Deleting the app.

Izakov

Sep 24, 2024  on Shopify

Great app that easily allows to add more options to products. We use it based on product tags, which is easy to apply to multiple products that need to show the same group of options. They customer service is great. Emily helped us match the styling of the options with our theme so it looks seamless. Highly recommended app.

Stubborne.in

Sep 18, 2024  on Shopify

Excellent I would say. very quick. I needed it to be coded to my site it was done way before I could have imagined. Not only once they helped me twice and ready for another time. Thanks team infinite options

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