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Customer reviews: Infinite Product Options

Develop by ShopPad Inc.

Reviews (3,926)

Overall rating
4.8

What Merchants Think

The "Infinite Product Options" app is generally well-regarded by merchants for its ability to provide extensive customization options for products. Users appreciate the ease of adding personalized options without hassle. However, the sentiment is mixed, as some merchants experience technical issues and communication challenges with support during significant updates or functionality changes. Despite this, many merchants highlight the app as a valuable tool that significantly enhances their product offerings on Shopify.

Key Strengths

  • Facilitates a wide range of product customization options.
  • Highly praised for excellent and responsive customer support.
  • Ease of use in setup and functionality.
  • Effective integration with Shopify to enhance personalization capabilities.
  • Provides timely solutions and assistance with coding needs.

Common Concerns

  • Inconsistent functionality during significant platform updates.
  • Issues with order data not transferring properly.
  • Complaints about additional charges for basic functionalities.
  • Some merchants report lack of transparency and proactive communication from the support team.
  • Occasional technical challenges requiring external help to resolve.

Final Thoughts

Overall, "Infinite Product Options" is a powerful tool for enhancing product offerings through customization on Shopify. While many users praise its functionalities and support, there are notable concerns regarding its reliability during updates and potential hidden costs. For those seeking robust customer service and diverse features, this app is a strong contender, though users should remain vigilant about updates and potential functionality hiccups.

My Store

Sep 15, 2024  on Shopify

We needed assistance with a slightly more complicated set up and support was fast, thorough, friendly, and very helpful!

Sunset Pergola Kits

Sep 09, 2024  on Shopify

Very slick app. It does everything we needed (most apps we tried were lacking), and set-up is very straightforward. Support via live chat was also very fast & helpful.

Meg's Mess

Aug 30, 2024  on Shopify

I had some issues with my sets popping up on my actually listings. Emily reached out to me just to check in and I mentioned it to her. Within moments, she had my listings fixed and ready to go. She went above and beyond and even fixed some minor issues that I didn't notice. Great customer service and now my items are loading perfectly!

Denton Cove

Aug 28, 2024  on Shopify

The Infinite Product Options team are awesome! I recently changed to a paid theme on Shopify and I didn't realize that I also needed to update my apps. I tried to install the code snippet as their instructions indicated. However, my code didn't contain what they told me to look for. So I contact the Infinite Product Options team via their chat, and eventually email. Emily responded to my chat almost instantly and took care of the issue! They were able to install the code snippet and get my website back up and running!

Oakley Scents

Aug 25, 2024  on Shopify

We've all reached a bottleneck in our businesses and can't go to the next stage until it's solved. My problem was more like a bottle cap until I found infinite options. Allowing me to have as many variations as I needed I could bundle all my products together and massively increase my average order value. This wouldn't have been possible without infinite options and I highly recommend using them. I did run into one issue and their support team was incredibly helpful. As a side note, it wasn't even a problem with infinite options it was with another app but they were still helpful in suggesting a resolution

DODOcase

Aug 25, 2024  on Shopify

Great app to ad options and terrific customer support. Always there to help solve any needs we have!

Two Step Performance

Aug 20, 2024  on Shopify

Great app and great support team. They are a pleasure to work with, I wish all developers were like this team! :)

Windowtint.com

Aug 07, 2024  on Shopify

This is a very easy app to use and believe me I've tried a few. This on works great and the support is fantastic. Highly recommend if you need product options.

Dazzling Paws Jewelry

Aug 07, 2024  on Shopify

We are a jewelry store and use it for custom engraving. When we have had an issue recently we have asked for help and their team was on it quickly to resolve and provide us with feedback. I would chose this app again.

Pyramidos Direct

Aug 05, 2024  on Shopify

Very difficult to use. Not really any good examples. Actually looking for more complex setups like user able to upload images. Will remove this from store. Sorry

Rocke

Aug 05, 2024  on Shopify

This app is fantastic, it does exactly what we need for our store and the support has been amazing - so quick to respond and always super helpful! 100% recommended.

I Like It Here Club

Jul 30, 2024  on Shopify

Great app, great customer support. We've used Infinite Options for multiple products that have complex options and add-ons. I can be a bit of a dinosaur with technology, and the support team is hyper helpful with all my (infinite) questions. A+

Pacific Fly Fishers

Jul 29, 2024  on Shopify

Just beginning with Infinite Options and am super happy. The app looks great, is easy to follow and adds functionality beyond what we can imagine for product options. Had some basic CSS questions and their support (Daniel) had me fixed up in seconds via chat. They have lots of good instructions for figuring most stuff out yourself as well.

Jems by Juju LLC

Jul 16, 2024  on Shopify

very patient, kind and knowledgable. Abby understood immediately what i was asking and immediately solved my problem with professionalism and kindness.

MADE Chicago

Jul 05, 2024  on Shopify

Not only great at helping me resolve the problem I was having but also suggested two more efficient ways to set up options for our store. Great customer service.

CorvetteStoreOnline.com

Jul 02, 2024  on Shopify

Overalls works okay. It would be easier if it would be possible to apply option sets to Shopify Collections, instead of manually entering every handle or adding new tags to products. Additionally, sometimes it pulls through multiple charges or no charges - it rarely pulls in just one charge (the appropriate amount).

EQ Food

Jul 01, 2024  on Shopify

These guys are brilliant. They are quick to respond, provide exceptional workarounds and even intervene with their engineering team should users require even more assistance. Outstanding, thank you.

Mechanical Keyboards

Jun 18, 2024  on Shopify

Doesn't work out of the box. Prices don't update when an option is selected. If you want to use an option with a price, you have to connect to an item and you can only use that item's price (no custom price / discount for it being an add-on). Even then, the price doesn't actually change - on the listing, the cart, or anywhere else once you've done so. You also can't hide the "option" item by unpublishing it or it won't work correctly. So you end up cluttering your cart with items that aren't relevant to customers and priced incorrectly as stand-alone items. It is laggy - front end and back end. Support is only available sometimes. Anything beyond the most basic functionality you must code through their API or pay someone else to code. I'm not sure what we're paying for.

Elevatedfires

Jun 09, 2024  on Shopify

Never experience any worst app than this. Disgusting app and worst support service. Don't try it all otherwise you'll regret.

Belbren

Jun 09, 2024  on Shopify

The team is very professional and helpful, and they reply very quickly. Great customer service. The Infinite Options app itself is a game-changer. It's really helped out my store, as I need to include a lot of customization that is not natively supported by Shopify. It's really easy and intuitive to use and I would absolutely recommend this app!

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