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Customer reviews: Infinite Product Options

Develop by Shopify

Reviews (2,266)

Overall rating
4.7

What Merchants Think

The "Infinite Product Options" app is generally well-regarded by merchants for its ability to provide extensive customization options for products. Users appreciate the ease of adding personalized options without hassle. However, the sentiment is mixed, as some merchants experience technical issues and communication challenges with support during significant updates or functionality changes. Despite this, many merchants highlight the app as a valuable tool that significantly enhances their product offerings on Shopify.

Key Strengths

  • Facilitates a wide range of product customization options.
  • Highly praised for excellent and responsive customer support.
  • Ease of use in setup and functionality.
  • Effective integration with Shopify to enhance personalization capabilities.
  • Provides timely solutions and assistance with coding needs.

Common Concerns

  • Inconsistent functionality during significant platform updates.
  • Issues with order data not transferring properly.
  • Complaints about additional charges for basic functionalities.
  • Some merchants report lack of transparency and proactive communication from the support team.
  • Occasional technical challenges requiring external help to resolve.

Final Thoughts

Overall, "Infinite Product Options" is a powerful tool for enhancing product offerings through customization on Shopify. While many users praise its functionalities and support, there are notable concerns regarding its reliability during updates and potential hidden costs. For those seeking robust customer service and diverse features, this app is a strong contender, though users should remain vigilant about updates and potential functionality hiccups.

Stirling Soap Company

Aug 29, 2025  on Shopify

I wish there was a way I could tie all of the products in my sets to actual products but make rules for discounts. There are no discount rules.

Clover FPV Systems

Aug 29, 2025  on Shopify

Not without its glitches, but if you have conditional questions, customization questions or a ton of options for your products then this is a great tool. Customer service is AMAZING and the app is improving all the time.

Candy Carousel

Aug 28, 2025  on Shopify

I like it. It is easy to add new items and I add swatches of pictures of my items. I have over 100 variants. Very helpful!

ColieCo

Aug 26, 2025  on Shopify

Consistent, useful app, but we *desperately* need it to be compatible with Buy It Now functionality. This needs to be addressed and a solution found with Shopify urgently.

Lyrical Lettering

Aug 21, 2025  on Shopify

I removed this app from my website & cancelled the subscription & they are STILL taking payments!!... it's a nightmare.

AyeDoGifts

Aug 19, 2025  on Shopify

Love this product, its great to use and simple to understand. The customer support is excellent : ).

Amberjack

Aug 18, 2025  on Shopify

We've been using infinite options for years and after accidentally removing the app and breaking a whole collection of products, Abby was able to bring it back to life with all the previous customisations in just a few minutes! Absolute legend, thank you so much your support is amazing :)

TSGS

Aug 16, 2025  on Shopify

it's fine. it works well. support is attentive, but can offer no fixes or solutions if you need tweaks or workarounds. i'm sure most of these unlimited variant option apps suffer from the same issues that make them more difficult to use... there is absolutely no reporting available for them - so if you need to see how many of a specific variant sold, you can't.

Kowhai and Sage

Aug 14, 2025  on Shopify

Great support from Daniel. I couldn't get my head around setting up a particular option set and his help was greatly appreciated!

NuChair

Aug 13, 2025  on Shopify

It's handling several things I needed to move forward with my online sales. I'm not a sophisticated website creator, so it's a little more difficult than some of the Shopify click and type stuff.

IL GUSTO UK

Jul 30, 2025  on Shopify

Excellent support! The team was responsive, helpful, and resolved my issue quickly. Highly recommend!

Her Lavish Experience

Jul 23, 2025  on Shopify

I got Jordin S. helping me and he was very patient with me answering all my questions! Thank you so much i really appreciated your time!

KEYWAY

Jul 21, 2025  on Shopify

We've been using this app for a few product customizations over the last few years and it's been working perfectly! We recently updated to a new theme and needed to change some CSS and load speeds, Daniel W. had me fixed up in under 1/2hr. Awesome!

WrightSport

Jul 18, 2025  on Shopify

Any time I have contacted Infinite Product Options Emily has always replied quickly, given me the answer right away, escalated my question if needed and then helped by making improvements to load speed, CSS etc with out being asked. Wonderful service!! Thanks Emily!

HertfordCakeCo

Jul 16, 2025  on Shopify

Game changer of an app to boost our store revenue with upsells. The live chat team are unbelievably helpful and go the extra mile. Trust me, it matters when you're a complete novice in web design and development! 100% recommend.

Wow Factor

Jul 16, 2025  on Shopify

Really great app with top notch customer service. Option sets are easy to implement and provides exactly what we need. Check em out!

BettaKnit

Jul 09, 2025  on Shopify

The options and operating rules aren't clear, so it's a matter of trial and error. Often, the options don't appear in the frontend. In this case, the structure must be deleted and redone. I asked for a fix for a product that offers different sizes and different yarns for each size, and even after the third request, the problem persists. Maybe we don't understand each other? Frustrating.

HOCKEYeSHOP

Jun 26, 2025  on Shopify

It's the best options app I've ever used. I also love that if I have an issue, it's resolved immediately with live chat.

Harris Wood Creative Studio

Jun 24, 2025  on Shopify

I have used this app for a few years and I cannot do without it. I love the freedom of creating option sets for my unique products and yesterday the customer service was outstanding after I contacted them to help improve the style of how my products were presented and they did exactly that for me. I was so surprised rised and happy by their service. Excellent app especially for Shopify stores like mine when you are the only one to do everything.

Petals & Possibilities

Jun 24, 2025  on Shopify

We have used this app for many years now, to provide our customers with delivery options for our brick and mortar flower shop business. It has always worked amazingly, and was easy to implement. We recently ran into a couple hiccups when converting to a 2.0 Shopify theme, so we reached out to customer service. Rep Daniel was quick to resolve the issue with great communication along the way! Thank you for providing this great app!

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