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Customer reviews: Infinite Product Options

Develop by ShopPad Inc.

Reviews (4,018)

Overall rating
4.8

What Merchants Think

The "Infinite Product Options" app is generally well-regarded by merchants for its ability to provide extensive customization options for products. Users appreciate the ease of adding personalized options without hassle. However, the sentiment is mixed, as some merchants experience technical issues and communication challenges with support during significant updates or functionality changes. Despite this, many merchants highlight the app as a valuable tool that significantly enhances their product offerings on Shopify.

Key Strengths

  • Facilitates a wide range of product customization options.
  • Highly praised for excellent and responsive customer support.
  • Ease of use in setup and functionality.
  • Effective integration with Shopify to enhance personalization capabilities.
  • Provides timely solutions and assistance with coding needs.

Common Concerns

  • Inconsistent functionality during significant platform updates.
  • Issues with order data not transferring properly.
  • Complaints about additional charges for basic functionalities.
  • Some merchants report lack of transparency and proactive communication from the support team.
  • Occasional technical challenges requiring external help to resolve.

Final Thoughts

Overall, "Infinite Product Options" is a powerful tool for enhancing product offerings through customization on Shopify. While many users praise its functionalities and support, there are notable concerns regarding its reliability during updates and potential hidden costs. For those seeking robust customer service and diverse features, this app is a strong contender, though users should remain vigilant about updates and potential functionality hiccups.

Illustres Bidules

Oct 30, 2024  on Shopify

I have been using Infinite Options for years, I am very happy with the app. I have never had any bugs. The few times I reached out for support to customize or adapt the app, the support was great.

The Bea Line

Oct 23, 2024  on Shopify

I've reached out to customer service multiple times now for support and they are always very quick to respond and help me out just as fast. Thank you so much for making this work around and for all of your help installing and maintaining it!

Revamp'd Marketing

Oct 15, 2024  on Shopify

Emily worked really fast on my request! I love this app! I've been using it for my other Shopify store for years! My customers get to leave the specific notes with ease! Thank you as always!

My Store

Oct 10, 2024  on Shopify

I spent hours installing Upcart for my Cart, and now Infinite Options app is messing everything up: Options aren't showing in the cart, prices are jumping all over the place, and checkout is unstable. This is crazy. Deleting the app.

Izakov

Sep 24, 2024  on Shopify

Great app that easily allows to add more options to products. We use it based on product tags, which is easy to apply to multiple products that need to show the same group of options. They customer service is great. Emily helped us match the styling of the options with our theme so it looks seamless. Highly recommended app.

Stubborne.in

Sep 18, 2024  on Shopify

Excellent I would say. very quick. I needed it to be coded to my site it was done way before I could have imagined. Not only once they helped me twice and ready for another time. Thanks team infinite options

My Store

Sep 15, 2024  on Shopify

We needed assistance with a slightly more complicated set up and support was fast, thorough, friendly, and very helpful!

Sunset Pergola Kits

Sep 09, 2024  on Shopify

Very slick app. It does everything we needed (most apps we tried were lacking), and set-up is very straightforward. Support via live chat was also very fast & helpful.

Meg's Mess

Aug 30, 2024  on Shopify

I had some issues with my sets popping up on my actually listings. Emily reached out to me just to check in and I mentioned it to her. Within moments, she had my listings fixed and ready to go. She went above and beyond and even fixed some minor issues that I didn't notice. Great customer service and now my items are loading perfectly!

Denton Cove

Aug 28, 2024  on Shopify

The Infinite Product Options team are awesome! I recently changed to a paid theme on Shopify and I didn't realize that I also needed to update my apps. I tried to install the code snippet as their instructions indicated. However, my code didn't contain what they told me to look for. So I contact the Infinite Product Options team via their chat, and eventually email. Emily responded to my chat almost instantly and took care of the issue! They were able to install the code snippet and get my website back up and running!

Oakley Scents

Aug 25, 2024  on Shopify

We've all reached a bottleneck in our businesses and can't go to the next stage until it's solved. My problem was more like a bottle cap until I found infinite options. Allowing me to have as many variations as I needed I could bundle all my products together and massively increase my average order value. This wouldn't have been possible without infinite options and I highly recommend using them. I did run into one issue and their support team was incredibly helpful. As a side note, it wasn't even a problem with infinite options it was with another app but they were still helpful in suggesting a resolution

DODOcase

Aug 25, 2024  on Shopify

Great app to ad options and terrific customer support. Always there to help solve any needs we have!

Two Step Performance

Aug 20, 2024  on Shopify

Great app and great support team. They are a pleasure to work with, I wish all developers were like this team! :)

Windowtint.com

Aug 07, 2024  on Shopify

This is a very easy app to use and believe me I've tried a few. This on works great and the support is fantastic. Highly recommend if you need product options.

Dazzling Paws Jewelry

Aug 07, 2024  on Shopify

We are a jewelry store and use it for custom engraving. When we have had an issue recently we have asked for help and their team was on it quickly to resolve and provide us with feedback. I would chose this app again.

Pyramidos Direct

Aug 05, 2024  on Shopify

Very difficult to use. Not really any good examples. Actually looking for more complex setups like user able to upload images. Will remove this from store. Sorry

Rocke

Aug 05, 2024  on Shopify

This app is fantastic, it does exactly what we need for our store and the support has been amazing - so quick to respond and always super helpful! 100% recommended.

I Like It Here Club

Jul 30, 2024  on Shopify

Great app, great customer support. We've used Infinite Options for multiple products that have complex options and add-ons. I can be a bit of a dinosaur with technology, and the support team is hyper helpful with all my (infinite) questions. A+

Pacific Fly Fishers

Jul 29, 2024  on Shopify

Just beginning with Infinite Options and am super happy. The app looks great, is easy to follow and adds functionality beyond what we can imagine for product options. Had some basic CSS questions and their support (Daniel) had me fixed up in seconds via chat. They have lots of good instructions for figuring most stuff out yourself as well.

Jems by Juju LLC

Jul 16, 2024  on Shopify

very patient, kind and knowledgable. Abby understood immediately what i was asking and immediately solved my problem with professionalism and kindness.

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