COS Order Returns Manager

Develop by Shopify

$6.95-$14.95

/ Month

Free plan available

Automate the return process for your store. Quick and easy!

Status notifications

Custom email templates

Self-service portal

Automatic approval

Request returns

Refund or credit

Return time window

Non-returnable tags

Multiple returns

About COS Order Returns Manager

Launched Oct 15, 2020

Built by Shopify

Address

1 Kingdom Street, Paddington Central, London, ENG, W2 6BD, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Our app will automate the return process for your store without contacting customer service.

You can easily manage returns with our self-service return portal. Customers can request returns without contacting customer service. Choose between refunding the original payment method or offering credit by gift card. Set a return time window and specify non-returnable product types or tags. Customers can request multiple returns per order, and you can enable automatic approval. Customize email templates and provide optional status notifications to customers.

Self-service branded return portal at yourdomain/a/orderreturns
Product return request without contacting customer service
Set the time window allowable for return
Provide a choice between refunds on the original payment method or credit
Integrates with EasyPost, ShipStation, Shippo for prepaid return labels (Pro)

Pros

Automates the return process, saving time for store owners and staff.
Self-service return portal allows customers to initiate returns without contacting customer service, improving user experience.
Offers the option to refund via original payment method or provide store credit through gift cards, providing flexibility for store operations.
Customizable return policies, including setting return time windows and specifying non-returnable product types/tags.
Capability for customers to request multiple returns per order, accommodating various customer needs.
Automatic approval option for return requests, potentially reducing administrative overhead.
Customizable email templates and status notifications enhance communication with customers.
Integration with EasyPost, ShipStation, and Shippo for prepaid return labels, streamlining the shipping process.

Cons

Advanced features such as integration with prepaid return label platforms are only available in the Pro version, which may incur additional costs.
Initial setup and customization might require time and technical knowledge, possibly requiring support.
Dependence on integrated shipping services means potential issues if these platforms experience downtime or errors.

Top Helpful Reviews

Fiber Gourmet

Aug 19, 2021 on Shopify

We never received one single RMA in the app, even though customers tried. And we tested it ourselves. It never loads on the dashboard. We never received actual support either to make it work for us, so we are deleting it as essentially it does not work at all.

Flipcrêpes

Dec 10, 2020 on Shopify

We just started their app and what I can say this far is that is it very easy to set up and seem very well-made. Their customer service is very accomodating and fast to respond. 5 star for me!