7.8
Commslayer logo

Commslayer

Free App

Solve support tickets faster with a helpdesk built for D2C

Ai-drafted replies
Real-time access
Auto-moderation
Macros automations
Advanced role management
6 Reviews
7.8

About Commslayer

Launched Jan 01, 2024

Categories

Built by Commslayer, Inc.

Description

Free helpdesk by the ex-Lifetimely founders

Hey, Karri here, Commslayer founder. We built this app to help you drop your overpriced helpdesk for a free, powerful solution that gets the job done.

Hey, Karri here, Commslayer founder. We built this app to help you drop your overpriced helpdesk for a free, powerful solution that gets the job done. more
  • Real-time order, shipping, and purchase history access
  • AI-drafted replies for every ticket
  • Social media comment auto-moderation
  • All the core features your team knows and loves (macros, automations, views)
  • Advanced role management, reporting, and custom views for support managers

Pros

  • Free and powerful alternative to overpriced helpdesk solutions
  • Real-time access to order, shipping, and purchase history
  • AI-drafted replies for support tickets
  • Social media comment auto-moderation
  • Includes all essential features like macros, automations, and custom views
  • Advanced role management and reporting for support managers
  • Responsive support team and quick onboarding
  • Excellent value for money
  • Highly rated by users, especially for ease of use and functionality
  • Superhuman-like keyboard shortcuts for efficient ticket handling

Cons

  • Limited user feedback on potential drawbacks or performance issues
  • Relatively new product, might lack long-term reliability or features seen in established competitors

Rating And Reviews

EarthFlow

Nov 07, 2024  on Shopify

Saved so much money switching to this app, works just as well as others and the customer support they provide themselves is incredible. Make the switch!

Hydrangea Coffee Roasters

Nov 02, 2024  on Shopify

Great app! Works well with email and other integration, canned response and the AI features are great!

Testes Kappo

Nov 01, 2024  on Shopify

Really happy with it and have already been recommending it to people. And given its free, its a no brainer.

Mommy Makeup

Oct 25, 2024  on Shopify

I am a Commslayer early adopter. The app is not old enough nor has been in production long enough for a comprehensive review. The devs are committed to making this better, every day. I am a fan of the devs, and I am convinced they share a passion to make a world class product. Is it a 100% replacement of the apps it intends to replace ? Not 100% yet -- but... The 80/20 on this is a Win. There is just enough to make it ready-enough for today (October 2024). We are using it in production. The devs know what their roadmap is, and they welcome feedback from the merchants. And they are transparent. A good team! I will continue to update this review, with honest feedback.

Masonic Revival

Oct 24, 2024  on Shopify

10/10. Amazing app, amazing founder.

Haido Nillian

Oct 20, 2024  on Shopify

Onboarding was easy and I have been able to use the helpdesk like any other. Support has been second to none with Karri helping us out promptly with any questions we had.

Grow Gang

Oct 14, 2024  on Shopify

We have previously used Re:amaze and Richpanel, and this app is better. The way the AI is integrated is great. Really happy with it and have already been recommending it to people. And given its free, its a no brainer! Also its great not to have 'powered by richpannel' on every single support email.

Watches of Cupertino

Oct 11, 2024  on Shopify

The best value Helpdesk you can find. I switched from a far more expensive platform and I don't miss it. Onboarding was easy and I have been able to use the helpdesk like any other. Support has been second to none with Karri helping us out promptly with any questions we had.

Larissa Loden

Sep 09, 2024  on Shopify

We love Commslayer! We were wary to migrate away from Gorgias but Karri and the Commslayer team have been amazing. Onboarding was quick, the tool itself is simple to use and functions well, and issues are resolved with lightning speed. They are one of the most responsive teams we've ever worked with and their commitment to developing the best CX tool out there is evident in all that they do. Make the switch - you won't regret it!

bldblz

Aug 27, 2024  on Shopify

Was evaluating this vs Gorgias and the value and product offering this has is leaps and bounds better for a way better price. If you're looking for a customer support platform with all the essentials you need, look no further than Commslayer! If I could give this 100 stars I would!

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