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Commslayer ‑ Helpdesk & Chat logo

Commslayer ‑ Helpdesk & Chat

Free plan available

Solve support tickets faster with a helpdesk built for D2C

Ai-drafted replies
Real-time access
Auto-moderation
Macros automations
Advanced role management

About Commslayer ‑ Helpdesk & Chat

Launched Dec 31, 2023

Categories

Built by Commslayer, Inc.

Address

Dedham, MA, US

Website Privacy policy
ZB: WhatsApp & Messenger Chat logo
(110 Reviews)
$4.99-$19.99 / Month
  • Free Plan Available
  • Sponsored

Support your customers quickly using Facebook Live Chat.

Description

Helpdesk & chat inbox by the ex-Lifetimely founders

Hey, Karri the founder here. I built this helpdesk because other support tools weren't improving much, but their prices kept climbing. It connects all your channels and live chat inbox into one single helpdesk. Comes with handy AI that hides spam comments, suggests replies, and helps manage tickets across email, socials, and your live chat widget. You can check orders, issue refunds, and cancel orders – all within this helpdesk. The best part? No limits on agents or tickets.

Hey, Karri the founder here. I built this helpdesk because other support tools weren't improving much, but their prices kept climbing. It connects all your channels and live chat inbox into one single helpdesk. Comes with handy AI that hides spam comments, suggests replies, and helps manage tickets across email, socials, and your live chat widget. You can check orders, issue refunds, and cancel orders – all within this helpdesk. The best part? No limits on agents or tickets. more
  • Real-time order, shipping, and purchase history inside your helpdesk inbox
  • Get AI-drafted replies for every email & live chat ticket in your inbox
  • Auto-hide spammy social-media ad comments with AI
  • All the core helpdesk features your team will love (macros, automations, views)
  • Role management, reporting and custom inbox views for support managers

Pros

  • Free and powerful alternative to overpriced helpdesk solutions
  • Real-time access to order, shipping, and purchase history
  • AI-drafted replies for support tickets
  • Social media comment auto-moderation
  • Includes all essential features like macros, automations, and custom views
  • Advanced role management and reporting for support managers
  • Responsive support team and quick onboarding
  • Excellent value for money
  • Highly rated by users, especially for ease of use and functionality
  • Superhuman-like keyboard shortcuts for efficient ticket handling

Cons

  • Limited user feedback on potential drawbacks or performance issues
  • Relatively new product, might lack long-term reliability or features seen in established competitors

Top Helpful Reviews

Tuco Classic

Apr 15, 2025  on Shopify

Great tool, really customizable and very easy to learn. On top of that, top-notch AI features that work really well !

Norse Interiors

Apr 14, 2025  on Shopify

I want to pay for this! Can't belive this is free rigth now. Our team setup Commsayer to move from using an email inbox to a help-desk ticket system. Commslayer does that plus integrates social, shopify chat AND has AI reposnder. Plus you can enable a info/faq style section on your site. These are big store features accessible to anybody now. The pricing cannot be beat. Note, we've also had a support request that was fairly open ended. Then founder got on a call and walked us through our issue (user error). Every time I've purvhased an app and the support had been like this, that is a good sign.

GYMWASH

Apr 03, 2025  on Shopify

It's great! Karri and the team are always improving things too and are highly open to feedback. I've been very impressed after switching from Delightchat.

Lectec

Mar 21, 2025  on Shopify

Ummmmm how is this free??? I was skeptical at first, but WoW! Currently it just works, and that is beautiful. No frills. Everything you need in one place, help center, and now more AI features for self service. A-mazing!! If your on the fence from switching from a 'big player' just do it. We used Commslayer to get us through airing on Shark Tank and it works better than Intercom (for what we need) at literally no cost.

Candelinas

Mar 10, 2025  on Shopify

Such a great app for customer support. Super easy to integrate with our channels and very fast support.

Lastu

Mar 07, 2025  on Shopify

I recently started using the Commslayer Help Desk app for Shopify, and I must say, it’s an absolute game-changer for managing customer support! The app’s intuitive design and seamless integration with Shopify make it incredibly easy to track and resolve customer queries efficiently. I was impressed by its robust features—everything from ticket management to real-time notifications is designed with user-friendliness in mind. In short, if you’re looking to elevate your store’s customer service and streamline your support operations, the Commslayer Help Desk app is a must-have tool. It’s reliable, efficient, and has significantly improved our workflow. Highly recommended!

Diet Smoke

Feb 28, 2025  on Shopify

Great app and great support! I had a few questions during setup, and the support team responded instantly - fast, professional, and very friendly. The app works great, and now my communication with customers has become even more efficient. I recommend it!

CAMO HQ

Feb 27, 2025  on Shopify

I have used EVERYTHING out there. This is better than all of them! I have been a shopify user since 2016.

Nolara

Feb 25, 2025  on Shopify

Karri (Co-founder) is really helpful via email :-) The software is really good, definitely on par with things like Help Scout (that we've used before this). Recommended!

Aura

Feb 21, 2025  on Shopify

I migrated from Intercom after extensively analyzing all available options. Every support software out there keeps inflating their monthly pricing, making it nearly impossible to justify the cost. I’ve always been on the lookout for a tool as complete as this one—of course, it’s still missing a few features compared to the industry giants, but updates keep rolling in, and it’s getting better fast. So far, I haven’t encountered a single bug, and the support team has been incredibly responsive. I genuinely think they’re on track to dethrone the big dogs who have dominated this space for years while continuously raising prices unfairly. At first, I was skeptical—I couldn’t understand how they could offer this for free. It’s the complete opposite of what’s standard in the industry. But after testing, I can confidently say: fully approved. Huge thanks to Karri and his team for making everything so accessible and for the amazing work put into this!

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