Zapiet ‑ Pickup + Delivery logo

Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

Reviews (1,685)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Negash Coffee

Nov 07, 2024  on Shopify

I’m incredibly grateful for Zapiet’s support and their 24/7 chat line, which helped me set up my store seamlessly! Their team provided detailed guidance and friendly service, walking me through any issues that came up. I highly recommend Zapiet—not only for their excellent app, but also for the top-notch service they provide.

Agape Floral Studio

Nov 07, 2024  on Shopify

This app is perfect for helping my customers select their date/time for delivery or pickup. Had few issue with my new theme and their customer service was fast and on point. Manuel who helped me with my issue solve the problem in no time. Thank you highly recommend this app.

お菓子処 菜菓亭

Nov 06, 2024  on Shopify

The support was good, and although they do not support Japanese, they were kind enough to help us. Thank you very much.

VISTA MATERIALS

Nov 06, 2024  on Shopify

Works great, support is hit and miss but the last tech that helped me was able to ID the problem and I got it fixed easily. Works way better than native shopify delivery, would recommend to anyone.

Andrew's Cheese Shop

Nov 06, 2024  on Shopify

Amazing support team. They are super responsive and will take the time to understand and find solutions for your problem. The app itself has all of the functionality we need to handle pick up and delivery orders.

Boujie Vegan® Bakery

Nov 06, 2024  on Shopify

Sandy was quick to resolve my issues so I was able to continue on with receiving orders. This is my stores most important app to function and the staff is always very helpful to address any problems that may occur

THE DUKE

Nov 05, 2024  on Shopify

Diese App bietet genau das was ich gesucht habe. Zudem ist der Support sehr schnell und freundlich! Danke Manuel! Würde 6 Sterne geben wenn das möglich wäre!

Fog Factory Harm Reduction

Nov 03, 2024  on Shopify

was thinking of swapping software providers, and this experience changed my mind and convinced me to stay with zapiet

Meal Ordering

Nov 03, 2024  on Shopify

The customer service is excellent, we got the instant respond from customer services Sandy, helping us to quick fix the bugs quickly. The app itself is powerful, especially if you want to enable delivery and pickup for your customers.

CupCakes Wien

Nov 02, 2024  on Shopify

pavlo hat eine sehr schnelle und professionelle lösung für mein versandproblem gefunden. grundsätzlich reagiert der support sehr schnell und hat bis jetzt immer alle fragen ausreichend beantwortet und die probleme gelöst. sehr professionell!

Vikings and Goddesses Pie Company

Oct 31, 2024  on Shopify

Even though my issue turned out to be a problem with Shopify, Manuel walked me through the issue, how to fix it in the future, and fixed it himself. And we were able to get the problem fixed within an hour of first reaching out.

Old Salt Co-op

Oct 30, 2024  on Shopify

Timely responses, good support. We do a lot of business through local delivery routes, and unfortunately Shopify doesn't have great native functionality for this, but the Zapiet app makes this easier and more intuitive for our customers.

Remchinger Hof

Oct 30, 2024  on Shopify

This app and it's team is awesome! I received the best technical support I ever received by Jessica from their support team! Thanks a lot! I can recommend it 100%!

Oddprod

Oct 29, 2024  on Shopify

Zapiet has been a fantastic app, and the customer support truly sets it apart. Angelo, in particular, was incredibly helpful and friendly. He resolved my issues quickly and provided detailed answers with useful article links. The whole experience was smooth and stress-free. Highly recommend Zapiet for anyone looking for a reliable app with top-tier support!

The Butcher's Table

Oct 29, 2024  on Shopify

Gabriel was incredibly helpful and responsive throughout the entire process. He took the time to understand my specific issues and worked diligently to provide effective solutions. JUST SO AMAZING!

City Bakers Collective

Oct 28, 2024  on Shopify

Great customer service from Krystabel, assited me in finding a fix for a significant problem even after I had given up on one.

Da-Le Ranch

Oct 27, 2024  on Shopify

Jessica was amazing and explained every step of the way to ensure confidence and understanding of the changes being made. Thank you!

Victor Churchill

Oct 21, 2024  on Shopify

I was assisted with some major issues to my store by "Krystabel Djajalie", who was incredibly detailed in her responses and very patient with my multiple requests. My store had a critical checkout issue and she fixed it overnight not just for this store but for my other 2 stores as well in a very timely manner. Massive shoutout to Krystabel for providing world-class support.

Shirley's Popcorn

Oct 21, 2024  on Shopify

Jeanette was efficient and effective at solving our problem when I contacted support! Not only did she trouble shoot it, she fixed it right away!

Yarra Valley Cherries

Oct 19, 2024  on Shopify

Zapiet has been a game-changer for our business, helping us solve some complex issues with order management and local deliveries. The app itself is very user-friendly, but what really stands out is the amazing support team. Special thanks to Zack and Klaudia, who were not only fast-acting and friendly but also went above and beyond to help resolve our integration issue quickly. Their expertise and commitment to customer satisfaction made all the difference. Highly recommend Zapiet to anyone needing a reliable solution for store pickup and delivery management!

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