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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Shopify

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,586)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Sticky Bakes AU

Dec 18, 2025  on Shopify

There was a bug in the app and it caused issues with our pickup/delivery options. I was on a live chat with Betty who found the problem and found a solution that works perfectly. Zapiet's support is great!

Dorothy Jane Boutique

Dec 08, 2025  on Shopify

Had a great experience with Jessica. Wow, super fast and knew my issue.

Mallow & Crumble

Dec 05, 2025  on Shopify

Great support, Sri made a custom plan with a feature that was missing, although i don't know how i feel about functions of a paused plan changing.

Transition Bikes Swiss

Nov 27, 2025  on Shopify

un peu chère mais super bien et un service top et très rapide merci

Moulin Rouge

Nov 19, 2025  on Shopify

Zapiet est une application très complète, offrant de nombreuses fonctionnalités et disponible en plusieurs langues, ce qui la rend très pratique à utiliser. Nous attendons encore les modifications concernant les tests des e-mails de récupération pour finaliser certains paramétrages. Mais leur service-client se rend disponible dès que vous avez des questions !

Rancho Soquel

Oct 14, 2025  on Shopify

Nystrom Orchard

Sep 25, 2025  on Shopify

the people who are on staff to help walk through issues are great to work with

Sweet Talk

Aug 26, 2025  on Shopify

City Bakers Collective

Oct 28, 2024  on Shopify

Great customer service from Krystabel, assited me in finding a fix for a significant problem even after I had given up on one.

Iron Will Raw Inc.

Oct 22, 2024  on Shopify

Provenance Village Butcher Delivery

Sep 26, 2024  on Shopify

Straightforward to use and their helpdesk is always quick to help! Some functionalities could be perfected (like setting restrictions based on Collections, not every single product separately), but overall a good app, works well with Intuitive Shipping for calculating our delivery rates, as well as setting up some special delivery rates (festive etc.) :)

Stones Bakery

Jul 15, 2024  on Shopify

Works pretty well and the support team are helpful

Getfish Australia

Apr 30, 2024  on Shopify

Found a few issues with the app but Herman the support agent was super good

Bone a Patreat

Apr 05, 2024  on Shopify

Will always enjoy working with Zapiet vs Bold Subscriptions! Hands down. Jessica was a great help and worked quickly. Thanks again.

The SconeWitch

Mar 25, 2024  on Shopify

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