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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,300)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

ChefInBox.com.sg

Jun 30, 2025  on Shopify

Betty is patient, understanding and very detailed in going through the issues I was facing. She is always responsive and provides me straight to the point solutions to tackle my problem. I have not met such responsible and good service support team like her.

Dry Ice Store

Jun 30, 2025  on Shopify

Caluga

Jun 30, 2025  on Shopify

So happy to have found this app! Exactly what I needed. Betty from customer service has been super helpful and quick to help me set everything up as I need it.

YUM Bakery Calgary

Jun 27, 2025  on Shopify

Support was quick, live and excellent. Essential for the less technical type online store owners.

Fruit Couture

Jun 26, 2025  on Shopify

Incredible app with a ton of features. Great for growing stores and the service is top notch!

Springhurst Bakery

Jun 25, 2025  on Shopify

Great support! Thank you Sandy!

OhMyDog&Co

Jun 24, 2025  on Shopify

The customer service was flawless and super professional. absolutely flawless.

Harry Batten

Jun 23, 2025  on Shopify

Artcaffé Market

Jun 20, 2025  on Shopify

Betty, was amazing. She was patient with us and has been providing very helpful support. She is quick to respond and get on a call when needed. What stood out for us was that she had scenario demos and would create a developer store just to test the solutions before she shared them with us. She also provides recommendations beyond the issues we raised. Thank you Betty!

Iconic Cocktail (Wholesale)

Jun 20, 2025  on Shopify

Great Help!

Vino Fine Wine & Spirits

Jun 19, 2025  on Shopify

Very patient and helpful, thanks so much!

FruitVeggies

Jun 18, 2025  on Shopify

Support was great - fast and precisely. :-)

Route Resins

Jun 17, 2025  on Shopify

Great customer support!

easyplant

Jun 16, 2025  on Shopify

Working with Jeanette was such a pleasure! She helped me get Zapiet implemented for our POS checkout and help solve some technical challenges unique to our store! thanks Jeanette!

Goode Company - Hall of Flame

Jun 16, 2025  on Shopify

Wayfarer's Luck

Jun 13, 2025  on Shopify

Pavlo helped fix my issue quickly.

Chop Butchery

Jun 11, 2025  on Shopify

Excellent customer service. Quick response and resolved my questions. This is great

DTF Virginia

Jun 10, 2025  on Shopify

Went above and beyond to ensure the app was seamlessly integrated into my store. Truly appreciate your professionalism and expertise. thank you!

Incycle Bicycles

Jun 10, 2025  on Shopify

Amazing support and amazing app . Works just as it should and they have a great support team always willing to help and get out of their own way even when the issue is not coming from them. Thank you!!!! Thank you Jessica!!! Keep up with the amazing work guys!

Salmon Marketplace

Jun 06, 2025  on Shopify

Excelente app, aquí en Chile nos ayuda bastante para organizar los despachos de nuestros pedidos y retiros. Agradecido por el buen soporte también.

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