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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Shopify

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,586)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Catering & Platters

Feb 02, 2026  on Shopify

Quick response time by support.

Art Natura

Feb 02, 2026  on Shopify

Estaba atascado perdiendo mi tiempo y gracias a su amable ayuda y profesionalidad, en unos minutos me ha solucionado el problema y Muchas gracias por tu ayuda

The Pawradise Pack

Feb 01, 2026  on Shopify

I was having issues with connecting Zapiet correctly helped with the store settings very patient and knowledegable

Meal Prep Ottawa

Jan 31, 2026  on Shopify

They should know that the app works great, and the support is even better! Anytime I have an issue, which is usualy an error created on my end, their customer support is all over it! My last interaction with Jessica was smooth, simple and effective. Exactly what one should expect. Exellent service.

AGB Baking - Cookies

Jan 29, 2026  on Shopify

Fresh Fit Meals

Jan 28, 2026  on Shopify

Amazing support. Always ready and available. Thanks Klaudia!

WFHC Holdings LLC

Jan 28, 2026  on Shopify

Great support and service!

Airosa

Jan 28, 2026  on Shopify

Gracias, una atención personalizada. Atendieron todas mis dudas y configuraciones de código.

AWG Bakery

Jan 27, 2026  on Shopify

Jessica was a HUGE help! She was very knowledgeable and asked before she changed any code. She gave me a copy of the code incase we needed to revert but we did not need it. She was able to fix the issue very fast. I was so happy and very grateful for the excellent customer service. Thank you Jessica!

Florette.ae

Jan 27, 2026  on Shopify

Nandina has been a fabulous help! Thank you so much!!! Nandina went above and beyond in helping us!!!

city'super E-Shop (UAT)

Jan 26, 2026  on Shopify

Betty is extremely helpful, she is willing to list and help me to tackle the operation issue as fast as she can. Furthermore, she helped me to investigate the checkout process to understand the operation is smooth and the setup is accurate

Musso's Market

Jan 26, 2026  on Shopify

Srivastav is quite possibly once of the best, if not, THE BEST, person I have ever had help me on the Shopify Platform. I cannot believe how fast he was conquering all the problems I didn't know or understand how to fix. He is super friendly and professional. Zapiet would be foolish not to give this guy a raise because he posses some serious skills that only a small fraction of human beings on earth have. Take care of this guy.

Flower & Twine

Jan 26, 2026  on Shopify

Alan was wonderful helping me with set up. I am hoping this app helps it looks far more intuitive

Bakkal-uae

Jan 26, 2026  on Shopify

Stephane went above and beyond to ensure the challenges I was facing were resolved. He was incredibly helpful and helped me better understand the app settings!!

The Botanical Collective

Jan 25, 2026  on Shopify

This works pretty well for the most part! Some of my issues may be user error more than an issue with the app. Support always responds quickly and takes care of any issues that arise.

The Gallery at VL

Jan 24, 2026  on Shopify

srivastav fixed all my problems and was super helpful!

Lovebird Flowers

Jan 23, 2026  on Shopify

Exceptional customer service and assistance. The team, specifically Genesis, is very responsive and so willing to help us resolve any issues. Once the setup was complete, this app works wonderfully for our florist business. Highly recommend!

Barbee Cookies

Jan 22, 2026  on Shopify

Thank you so much for your help.

Stonefruit Botanical

Jan 22, 2026  on Shopify

Toruna KASAP

Jan 22, 2026  on Shopify

works well, customer support will be there for you

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