Zapiet ‑ Pickup + Delivery logo

Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

Reviews (1,685)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Bloom Ranch

Dec 01, 2024  on Shopify

All support staff is incredibly helpful, especially Stephane! Zapiet has helped resolve so many issues that we've had with other apps!

Duckys Office Furniture

Nov 29, 2024  on Shopify

Spectacular, really listenened and got me through my issues. Friendly and knowledgable. Kristine will get you back up and running!

More Than Cheese

Nov 26, 2024  on Shopify

Angelo is incredibly helpful - he was able to figure out an issue for me and solve it quickly. Zapiet is an awesome pick up & delivery app!

Despaña Brand Foods

Nov 26, 2024  on Shopify

We were very happy with the installation of Zapiet within our store. It helped us establish a new pickup option. However, an issue arose stemming from the app that harmed the checkout experience. Their support team kicked in, and Sandy did an excellent job not only mending the situation, but enhancing the checkout experience along the way. I would recommend this app for those looking to instal a new pickup + delivery solution that has very streamlined support.

Goodies Jamaican Patties

Nov 26, 2024  on Shopify

Klaudia was awesome. Fixed my issue in super fast time and gave me a rundown of what she did to fix it.

Drip 2 Door

Nov 24, 2024  on Shopify

He was super helpful and went the extra mile by helping me change the wording of things at checkout!!

Papa Haydn

Nov 24, 2024  on Shopify

The customer support from Zapiet is unmatched. If we're ever having a problem or need help doing something (even adding custom code) they are very quick to respond and always help us solve the problem (even if it's a Shopify problem).

Voyageurs Sourdough

Nov 21, 2024  on Shopify

Great customer support. I'm able to get my problems solved within a short period of time, and it's always been resolved. Highly recommend!

Fille à Flleur

Nov 21, 2024  on Shopify

Very useful and helpful for my business. The live chat support is amazing and always fixes any issues I've had!!

Black Orchid Flowers

Nov 20, 2024  on Shopify

I love the app. Very convenient. The customer service is prompt and knowledgeable. I use for almost 2 years!

The Union Shop

Nov 19, 2024  on Shopify

Great customer service support. Lots of helpful advice and recommendations regarding integration with your store.

Micro Acres OWB

Nov 16, 2024  on Shopify

The app is so easy to use. Better yet, I had an issue, and that is mainly because my offerings are unique; I reached out for support, and Leo was phenomenal with his support. He was very thorough, understanding, and patient and could fix all of my issues fairly fast.

The Calzone Kitchen

Nov 16, 2024  on Shopify

Above and beyond customer service and support from the team, especially Clemency who solved an issue for me by investigating with exceptional attention to detail, ensuring that all bases were covered and doing everything that she could to provide the most complete solution possible.

Eston's Bakery

Nov 14, 2024  on Shopify

I have had a few questions on how to use the app or where to find specific information on what would help my application best and I have always had a quick response and answers to my questions. I recently had an online meeting with Jeanette, and she was very nice, pleasant, helpful and explained everything to me including the fact that all of the information that we just discussed would be emailed to me. That was great so that I can review the information anytime later and didn't have to remember it. I love Zapiet - Pickup + Delivery and have been using for 7+ years. It works great for our online store and haven't found anything better for our needs. I would definitely recommend trying this app! Thanks to everyone at Zapiet and keep up the good work!

Tipton & Hurst

Nov 13, 2024  on Shopify

Support is super responsive (<5 min response time) & helpful - resolved my issue within 20 min

Woodbourne Deli

Nov 13, 2024  on Shopify

We had so much help from Manuel today- he was so quick to respond and sorted everything in a timely manner. Such a help, great service! Thank you Manuel

Harmony Harvest Farm

Nov 12, 2024  on Shopify

Sandy was so incredibly helpful! Not only did she help me solve the problem I was having, she voluntarily identified other ways to make the checkout process clearer and less confusing to our customers! I couldn't be happier!

Little Italy Ltd

Nov 10, 2024  on Shopify

Had a wonderful support from Jessica today in relation to Dleivery and pickup. She was brilliant and also spotted other issues in ou checkout that we didnt know we had. So helpul

Sya Floristry

Nov 10, 2024  on Shopify

Kristine helped me in such an amazing and efficient matter! Best service I've seen on any of these apps for sure. Thanks so much Kristine!

simplyfrench

Nov 09, 2024  on Shopify

Kristine was really helpful in helping me setting up the parameters for my website. The shopify expert I hired was everything but an expert and without Zapiet, i could not have launch it

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