Zapiet ‑ Pickup + Delivery logo

Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

Reviews (1,685)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Pacific Oyster Co.

Feb 21, 2025  on Shopify

Laura was fantastic - Had pulled an all nighter and was at the end of a very long day while I was talking to Laura and she found a solution for me as I nodded off.

Cusack Meats

Feb 19, 2025  on Shopify

Support is great - always available to help with any questions I have. Angelo is very knowledgeable and helped me customize my check-out module.

Černá Růže

Feb 19, 2025  on Shopify

Great app, fast support from team. I use many apps but find this app really good, I recommend everyone to use it.

Host

Feb 19, 2025  on Shopify

Competent, helpful and went way above and beyond! He also understood that I had to be in and out of the conversation for various reasons. Incredible customer service

Fuller's of Tunbridge Wells

Feb 18, 2025  on Shopify

Jayne was very helpful and fixed the issue quickly. Also provided useful information for future problems we may experience.

Pepe Saya Buttery

Feb 17, 2025  on Shopify

We use this app across all our stores as we use multiple carriers and different delivery days for each. Easy to use, works perfectly for us, has majorly improved our customer experience, and their support is always very helpful when we come across issues or need to see how it can integrate with apps we add on.

Marguerite Fleuriste

Feb 17, 2025  on Shopify

Toujours présent pour aider. Courtois et efficace. fortement recommandé pour le système de livraison par distance.

Levant Corner

Feb 14, 2025  on Shopify

Betty helped me a lot today and update my rates and update many settings to meee Love her work Thanksssssssss ":)

Supplement World Canada

Feb 13, 2025  on Shopify

She was very helpful. The Doordash Integration however is frustrating. Doordash has no record of my account, so our orders aren't showing up for them. But the actual Zapiet support has been helpful

Nature's Gems

Feb 12, 2025  on Shopify

Angelo was the most professional and helpful person I have had the pleasure of speaking with in the entire shopify and shopify app community. I struggled with the pickeasy app for over 8 hours today and decided to switch to the zapiet apps, and Angelo was so thorough in helping me out, my shipping and delivery options are now exactly how I want them after being told I would not be able to make the integrations between apps work by shopify agents. 10 stars!!

All County Water Delivery

Feb 09, 2025  on Shopify

Gabriel and Klaudia have been very helpful and very fast to respond with helping resolve my issues. The support team for this App is exceptional, they can definitely make your business run more smoothly and efficiently. If you in the business of offering local deliveries or local shipping locally this is the app for you.

OMO TRANSFER

Feb 06, 2025  on Shopify

Jeanette was amazing after all i carry Karen personality sometimes she handled smoothly and helped me . She was so kind and helpful to solce the problem from begining to end. If she was here i could hire her.

the flowerzzz

Feb 06, 2025  on Shopify

Great app, And support team always help me to resolve my issues in short time. Special thank you to Jeanette :)!

Floret + Foliage

Feb 05, 2025  on Shopify

This is the easiest app I have had the pleasure to use, and Jessica is wonderful! The customer service is always amazing and will stick with you even if my website isn't working right! I appreciate them and this app so much!

Sweet Blossoms LLC

Feb 02, 2025  on Shopify

This app lets you set up multiple pickup and delivery options for your products. The thing I like the most is how helpful the support assistance is. They are quick to put a real person in the chat, if you're not understanding the help articles they send (which are also quite helpful), and the real human that you talk to actually takes the time to understand your business to help you create the right settings.

Bakersfield Pet Food Delivery

Jan 23, 2025  on Shopify

Great app and excellent customer service! Would highly recommend for anyone looking for a local delivery app. Works well with the zipcode app as well.

Harvard Sweet Boutique Inc

Jan 20, 2025  on Shopify

Anggy saved the day and helped me with an issue that Shopify support could not figure out (and it was a Shopify problem, not a Zapiet one!)

Subway Kolding

Jan 18, 2025  on Shopify

Really happy with my experience of the support! 10/10 recommend to anyone who needs help with fixing something in the app. Thanks to Pavlo, my site was up and running again in no time!

Pâtisserie CLÉ

Jan 17, 2025  on Shopify

Laura went out of the way to trouble shoot my issues for me, even though we found it was not really attributed to Zapiet. This really saved my website. Thank you Laura!

Tori’s Treats

Jan 17, 2025  on Shopify

Kristine was so lovely, and so prompt. Her help solved the issue in only a matter of time. thank you so much

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