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Customer reviews: Chargeflow Dispute Chargebacks

Reviews (267)

Overall rating
4.8

What Merchants Think

Overall, "Chargeflow Dispute Chargebacks" receives high praise from merchants for its effectiveness in simplifying the chargeback management process. Many merchants commend the app for its ability to save time and automate dispute processes, resulting in a positive return on investment. The customer service team, particularly individuals like Boaz, Mariane, and Maria, is frequently highlighted for their responsiveness and dedication to resolving issues, which adds significant value to the overall user experience. However, some merchants express concerns about hidden fees and inconsistencies in the billing process, which has led to dissatisfaction among a few users.

Key Strengths

  • Automated chargeback management saves time and improves efficiency.
  • Responsive and helpful customer service team.
  • Easy-to-use platform with a user-friendly interface.
  • Effective in increasing chargeback dispute win rates.
  • Seamless onboarding and integration process.

Common Concerns

  • Reports of hidden fees and unclear billing practices.
  • Occasional lapses in communication and customer service follow-up.
  • Quality of chargeback response documentation could be improved.
  • Some merchants experienced issues with account setup and maintenance.

Final Thoughts

"Chargeflow Dispute Chargebacks" is generally well-received by those who use it, primarily due to its automation capabilities and supportive customer service team. It is recommended for e-commerce businesses looking to streamline their chargeback management. While many users find it significantly beneficial, potential users should be aware of possible billing issues and ensure they have transparent communication with the company to optimize their experience with the app.

FTW | DMA

Aug 17, 2024  on Shopify

The team is fantastic and super kind. Knowledgeable and makes time for us to understand our business and take care of us as a small business. The price is very reasonable and Chargeflow understand our priorities and work with us fantastically to stop fraud and false chargebacks. Highly recommend the team here. Thankyou for all you do for us.

Glow & Grow

Aug 11, 2024  on Shopify

Don't waste precious time wading through complex dispute processes. Chargeflow automates the entire chargeback response process, gathering evidence and crafting compelling arguments to maximize your chances of winning disputes.

Bounkit

Aug 08, 2024  on Shopify

The customer service is exceptional. The chatbot is highly effective, and support staff are consistently available to address any inquiries. The level of professionalism is outstanding.

Bijoux Medusa

Jul 25, 2024  on Shopify

This company just double charges me twice the same chargeback 2805,36$ !! Crazy, I have to escalade to shopify billing team to get a refund. I suggest to avoid this company.

Mindhoney

Jul 21, 2024  on Shopify

Great app for auto-managing your chargebacks - Has saved our team so much time every month. Customer service is amazing as well

haichemclothing

Jul 16, 2024  on Shopify

very helpful with explaining how to win cases, its nice to know you have a team backing you and doing everything they can

Caffeinecam

Jul 15, 2024  on Shopify

Chargeflow is truly a game-changer! I have been using it for a while now, and the experience has been nothing short of excellent. The platform is incredibly effortless to use, making it a breeze to manage and resolve disputes. Not only that, but I have also noticed a significant increase in winning disputes since using Chargeflow. I would highly recommend it to anyone looking for an effective and efficient solution for handling chargebacks. 5 stars all the way!

Evolvate Pro

Jul 04, 2024  on Shopify

Received a large chargeback, reached out via chat and Maria was able to come back promptly and escalate its review. Customer service very responsive.

VitaWatch

Jul 01, 2024  on Shopify

Chargeflow has been amazing for our business! Before using it, managing chargebacks took a lot of time Now, it's almost effortless. We've seen a significant boost in winning disputes since we started using Chargeflow. Their responses are on point and very detailed. Customer support deserves a special mention. They’re always quick to respond and incredibly helpful. If you're dealing with chargebacks and want to make your life easier, Chargeflow is the way to go. It's been a fantastic addition to our toolkit, and I can’t recommend it enough.

COSMO Technologies, Inc.

May 09, 2024  on Shopify

I recently had the pleasure of working with Boaz from Chargeflow Dispute Chargebacks, and I must say, I was thoroughly impressed with the level of professionalism and efficiency demonstrated throughout the process. From the moment I reached out for assistance, Boaz was incredibly responsive and attentive to my needs. Not only did he provide clear and concise guidance on navigating the chargeback process, but he also went above and beyond to ensure that any questions I had were answered. Overall, my experience with Boaz was exceptional. I would highly recommend their services to anyone in need of assistance with chargeback management. Thank you Boaz for your outstanding support!

Higooga

Apr 24, 2024  on Shopify

The support team has been very helpful to our business. We always consult them before shipping out risky orders, and they provide useful feedback to help us make good decisions. Highly recommended!

twenty one

Apr 19, 2024  on Shopify

The support team is amazing, quick to respond to, and happy to guide my team in activating my account with patience!!

Maravillas de la Tierra

Apr 15, 2024  on Shopify

Very good, they are very helpful with my store, thanks to Mariane for the amazing customer support she has given me. I recommend

THE GLAM BOOK VENDORS

Apr 10, 2024  on Shopify

Not a fan. Ive lost more chargebacks than I've won. What they do is the same thing Shopify does. You are better off just getting a flow app and blocking high risk orders instead of getting chargebacks. don't waste your time

Rejuva Fresh

Apr 06, 2024  on Shopify

I would not recommend not using Chargeflow, mainly due to quality issues . And I have other concerns as well. Specifically, I just noticed they took about $5600 in 3 months. But when I add up the won chargebacks it’s less than $4000, so they should have taken less than $1000. I am asking Shopify Plus support to investigate. And much worse than this potential overcharging problem is that the quality of chargeback response writing to too often quite poor. For example, recently the Chargeflow staff submitted a response to a credit not received chargeback for approx. $2000 and staff completely ignored the fact that we return only the cost of the product and we don’t return the cost of shipping and handling. I complained about it 4 days ago by email, and my complaint has been ignored. So my 3rd reason for the one star review is they don’t appear to value their customers at all as they simply ignored my complaint. Disappointed and looking for better app.

COLORADDICTED.COM

Apr 03, 2024  on Shopify

I haven't used their actual services yet but I have received great help from Mariane over their chat. She has been invaluable in her instructions, explanation of various features of the app and she has put my mind at ease with regard to a claim that I may come against. Now I feel confident that I am protected against false claims The Chargeflow app and Mariane are both highly recommended !!! Thank you, Mariane !!!

Xtreme Bows

Apr 02, 2024  on Shopify

This company is great to deal with. The people are always friendly and always available when you need assistance. They will take care of all your chargeback issues, and they will keep you informed while they are doing it. It is a very easy-to-use platform.

Echo Water

Mar 21, 2024  on Shopify

In today's fast-paced business landscape, time and money are invaluable resources. Chargeflow is a revolutionary tool that simplifies the management of payment disputes and helps businesses reclaim their time and resources. We have loved having them completely take over our Chargeback process completely. THANK YOU - you need to get this app for your company!

Drive Protected

Mar 18, 2024  on Shopify

I strongly recommend using Chargeflow to handle all of your stores chargebacks. The way the handle responses is incredible with the extreme amount of detail they put forward on your behalf. Their customer service is also top notch and have responses to your questions in a matter of minutes. Cant recommend them enough!

Fairie Cosmetics

Jan 31, 2024  on Shopify

This app is definitely a must-have for all e-commerce businesses as chargebacks are not a joke at all. We all know how hateful can be dealing with fraud clients who request a refund after receiving the products, and even against all odds, Chargeflow can be extremely helpful in fighting for your hard-earned money back. Fight for your money, don't let the bad people win!

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