Taranker.Com Logo
Chargeflow Dispute Chargebacks logo

Customer reviews: Chargeflow Dispute Chargebacks

Reviews (263)

Overall rating
4.7

What Merchants Think

Overall, "Chargeflow Dispute Chargebacks" receives high praise from merchants for its effectiveness in simplifying the chargeback management process. Many merchants commend the app for its ability to save time and automate dispute processes, resulting in a positive return on investment. The customer service team, particularly individuals like Boaz, Mariane, and Maria, is frequently highlighted for their responsiveness and dedication to resolving issues, which adds significant value to the overall user experience. However, some merchants express concerns about hidden fees and inconsistencies in the billing process, which has led to dissatisfaction among a few users.

Key Strengths

  • Automated chargeback management saves time and improves efficiency.
  • Responsive and helpful customer service team.
  • Easy-to-use platform with a user-friendly interface.
  • Effective in increasing chargeback dispute win rates.
  • Seamless onboarding and integration process.

Common Concerns

  • Reports of hidden fees and unclear billing practices.
  • Occasional lapses in communication and customer service follow-up.
  • Quality of chargeback response documentation could be improved.
  • Some merchants experienced issues with account setup and maintenance.

Final Thoughts

"Chargeflow Dispute Chargebacks" is generally well-received by those who use it, primarily due to its automation capabilities and supportive customer service team. It is recommended for e-commerce businesses looking to streamline their chargeback management. While many users find it significantly beneficial, potential users should be aware of possible billing issues and ensure they have transparent communication with the company to optimize their experience with the app.

Sweatscollective

Oct 07, 2024  on Shopify

The support team are great, fast replies and very helpful. Looking forward to working with this app so I don't need to spend any time resolving chargebacks

onewith

Oct 06, 2024  on Shopify

hargeflow Dispute Chargebacks is an absolute game-changer for any Shopify store owner dealing with the headache of chargebacks. The process of fighting unfair chargebacks can be time-consuming and incredibly frustrating, but Chargeflow makes it effortless. Their automated system takes the burden off your plate, and they handle everything so professionally It’s a no-brainer if you’re looking for an easy, effective way to fight back against meaningless chargebacks. Highly recommended!

Sweeter Gifts

Sep 24, 2024  on Shopify

It's been great so far. They are continually making good improvements to the entire dashboard and overall UX and it's amazing to hand this part of owning a business off to someone who does it well. Customer support has been timely and helpful.

Global Sales & Service Ecommerce

Sep 14, 2024  on Shopify

Their customer support is amazing. They help you really well. One of the customer support agents Maria did a fabulous job in helping me out and explaining how this works. Thank you so much Maria! I love chargeflow's support team. Their response time is really quick.

Silent ASSASSIN

Sep 12, 2024  on Shopify

Mariane was awesome with my request to ensure that I had everything set up properly for Chargeflow to work on my behalf. Looking for to having this app help me on the backend with my business.

Hoorain Designer Wear

Sep 04, 2024  on Shopify

They are really helpful, and always available to handle your store Disputes. A Big Thanks to the Team.

7000 Feet Running Company

Aug 26, 2024  on Shopify

Chargeflow has been extremely helpful navigating fraudulent chargebacks for our small shop. If you are looking for a fair price and a company that will have your back every step of the way to resolving chargeback issues look no further than Chargeflow.

Elwood 101

Aug 24, 2024  on Shopify

Mariane from Chargeflow was super attentive, super responsive and did her best to try and reverse a chargeback for me. Through no fault of her own, nor the app's, I appear set to lose a chargeback case for around $575....as it appears as though without my knowledge, the card was fraudulently used. So the big banks, still make their money with their $25 Chargeback fee on top of my basically stolen goods.....you would think the banks would have insurance to protect the retailer, who is supplying the goods with a card authorised by the banks in good faith, but not in this world.

FTW | DMA

Aug 17, 2024  on Shopify

The team is fantastic and super kind. Knowledgeable and makes time for us to understand our business and take care of us as a small business. The price is very reasonable and Chargeflow understand our priorities and work with us fantastically to stop fraud and false chargebacks. Highly recommend the team here. Thankyou for all you do for us.

Glow & Grow

Aug 11, 2024  on Shopify

Don't waste precious time wading through complex dispute processes. Chargeflow automates the entire chargeback response process, gathering evidence and crafting compelling arguments to maximize your chances of winning disputes.

Bounkit

Aug 08, 2024  on Shopify

The customer service is exceptional. The chatbot is highly effective, and support staff are consistently available to address any inquiries. The level of professionalism is outstanding.

Bijoux Medusa

Jul 25, 2024  on Shopify

This company just double charges me twice the same chargeback 2805,36$ !! Crazy, I have to escalade to shopify billing team to get a refund. I suggest to avoid this company.

Mindhoney

Jul 21, 2024  on Shopify

Great app for auto-managing your chargebacks - Has saved our team so much time every month. Customer service is amazing as well

haichemclothing

Jul 16, 2024  on Shopify

very helpful with explaining how to win cases, its nice to know you have a team backing you and doing everything they can

Caffeinecam

Jul 15, 2024  on Shopify

Chargeflow is truly a game-changer! I have been using it for a while now, and the experience has been nothing short of excellent. The platform is incredibly effortless to use, making it a breeze to manage and resolve disputes. Not only that, but I have also noticed a significant increase in winning disputes since using Chargeflow. I would highly recommend it to anyone looking for an effective and efficient solution for handling chargebacks. 5 stars all the way!

Evolvate Pro

Jul 04, 2024  on Shopify

Received a large chargeback, reached out via chat and Maria was able to come back promptly and escalate its review. Customer service very responsive.

VitaWatch

Jul 01, 2024  on Shopify

Chargeflow has been amazing for our business! Before using it, managing chargebacks took a lot of time Now, it's almost effortless. We've seen a significant boost in winning disputes since we started using Chargeflow. Their responses are on point and very detailed. Customer support deserves a special mention. They’re always quick to respond and incredibly helpful. If you're dealing with chargebacks and want to make your life easier, Chargeflow is the way to go. It's been a fantastic addition to our toolkit, and I can’t recommend it enough.

COSMO Technologies, Inc.

May 09, 2024  on Shopify

I recently had the pleasure of working with Boaz from Chargeflow Dispute Chargebacks, and I must say, I was thoroughly impressed with the level of professionalism and efficiency demonstrated throughout the process. From the moment I reached out for assistance, Boaz was incredibly responsive and attentive to my needs. Not only did he provide clear and concise guidance on navigating the chargeback process, but he also went above and beyond to ensure that any questions I had were answered. Overall, my experience with Boaz was exceptional. I would highly recommend their services to anyone in need of assistance with chargeback management. Thank you Boaz for your outstanding support!

Higooga

Apr 24, 2024  on Shopify

The support team has been very helpful to our business. We always consult them before shipping out risky orders, and they provide useful feedback to help us make good decisions. Highly recommended!

twenty one

Apr 19, 2024  on Shopify

The support team is amazing, quick to respond to, and happy to guide my team in activating my account with patience!!

Scroll to Top