Highly recommended to install for any Shopify stores. Excellent support, fast and helpful replies, and I want to highlight Jason for his support with our queries, disputes and app configurations. Most importantly, we're now winning back ridiculous chargebacks that we've unfairly lost to in the past.

Very good support, we didnt know how to use the app, but now since the support helped us we understood how nice this software is with all the features it contains.

The best app if you are a serious seller! Finally im winning the disputes. Im so happy with the customer service.

We have lost every single one that was from them so for us they have a 0% win rate. Also the "prevent" does literally nothing. Just a blank page and orders or alerts are not shown at all. Ill be honest i am surprised we still even have this app but there are pending chargebacks so have to wait. You are honestly better just doing it yourself as you will have more wins and you know what will actually be submitted. Getting this type of information from them is impossible and they do not send you the decision letter or information on why.

My experience with the app and the support team has been good so far. The team has been responsive and helpful for setup and when I needed assistance. I’m hoping they can also help me with handling chargebacks from fraudulent customers, which would make the app even more valuable.

Uninstall immediately even FREE Plan. Auto submit chargeback to Shopify without key evidence cause our cases lost. First time try chargeflow, first then we lost. Now buyer get our free product without return, and we lost both money and good + 15usd chargeback fee, we will do our own document for now

So far so good. Onboarding was easy and intuitive. I scheduled a support call to make sure I had done everything correctly, and am happy that I did - Juda helped me to add several more integrations! No new chargebacks yet, so we'll see how things go in the future

ChargeFlow is an amazing app and it's providing great services. Carla and Jason helped us in setting it up properly. It automates the dispute process, prevents chargebacks and hopefully will be a great help for our business to prevent fraudulent chargebacks while maintaining a steady growth. Thanks a lot, ChargeFlow Team, especially Carla and Jason. Keep it up.

Great experience using Chargeflow, hardly any chargebacks going through and great customer support. Always got a response within 12 hours about any kind of issue. Highly recommend!!

First time user and Carina was extremely helpful in explaining how things with my first case and providing useful tips. Very happy with their service.

Jason has been a great help, providing clear answers instead of just sending a reference link, which is what most chat customer support services usually do

The support team was super helpful. Jason walked me through everything step by step and really made sure I understood. He even gave me some extra tips on how to get more out of the software, which I really appreciated. Overall, just a great experience.

Customer service responds insanely quick and actually helps instead of giving useless answers like most customer service in shopify apps. Literally had a perfect experience with this app and will continue to use it for SURE.

First time try chargeflow, first then we lost. Now buyer get our free product without return, and we lost both money and good + 15usd chargeback fee, we will do our own document for now

Great App to reduce your chance on losing a chargeback, win more than usual. great customer support too

Maria saved my sanity Just had my first chargeback on a digital product and honestly I was freaking out. Had no idea what I was doing and felt completely screwed. Maria from support was incredible. She didn't just give me generic advice - she actually looked at my specific case and explained exactly what evidence would work for digital products. She even spotted some red flags I totally missed about the customer. What really stood out was how patient she was. I was pretty stressed and asking a million questions, but she walked me through everything step by step. Even helped me set up the automation settings so I don't mess up future cases. She gave me real prevention tips that actually make sense for my business. Not just "add more security" but specific stuff like email verification tools and what to watch out for. I was honestly devastated thinking this chargeback thing would kill my business, but Maria made me feel like I actually have a fighting chance. The fact that you only pay if they win the case is pretty awesome too. If you sell digital stuff and are worried about chargebacks, definitely get this. Having someone like Maria in your corner makes all the difference. Thanks Maria!

Chargeflow has an outstanding customer support team! They’re super responsive, professional, and always quick to find effective solutions. Truly a reliable and smooth experience.

I haven’t had to use Chargeflow to fight a chargeback yet, but I’m already impressed with the level of support and setup they’ve provided. Their team helped ensure everything was configured correctly from the start, giving me confidence that I’ll be covered if and when a chargeback happens. What I really like is knowing that their AI-powered system can handle disputes automatically, saving me from the time-consuming process of building evidence myself. It feels like a safety net for my business, one that’s proactive, scalable, and performance-based. The dashboard is clear and easy to navigate, and it’s reassuring to have the tools in place for prevention, monitoring, and recovery without needing to be hands-on. Even though I haven’t needed to recover a chargeback yet, having Chargeflow set up gives me peace of mind and lets me focus more on growing my business.

BEST CUSTOMER SERVICE EVER THEY REPLY SO QUICKLY AND DO CALLS WITH YOU, they have helped me so much. Juda has helped Alot.

The application is easy to use, intuitive and simple, I have not used it for a long time due to external issues but I had a problem and at least I know that the customer service is real, close and efficient, they helped me with everything. I would recommend it without problems