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Customer reviews: Chargeflow Dispute Chargebacks

Reviews (268)

Overall rating
4.9

What Merchants Think

Overall, "Chargeflow Dispute Chargebacks" receives high praise from merchants for its effectiveness in simplifying the chargeback management process. Many merchants commend the app for its ability to save time and automate dispute processes, resulting in a positive return on investment. The customer service team, particularly individuals like Boaz, Mariane, and Maria, is frequently highlighted for their responsiveness and dedication to resolving issues, which adds significant value to the overall user experience. However, some merchants express concerns about hidden fees and inconsistencies in the billing process, which has led to dissatisfaction among a few users.

Key Strengths

  • Automated chargeback management saves time and improves efficiency.
  • Responsive and helpful customer service team.
  • Easy-to-use platform with a user-friendly interface.
  • Effective in increasing chargeback dispute win rates.
  • Seamless onboarding and integration process.

Common Concerns

  • Reports of hidden fees and unclear billing practices.
  • Occasional lapses in communication and customer service follow-up.
  • Quality of chargeback response documentation could be improved.
  • Some merchants experienced issues with account setup and maintenance.

Final Thoughts

"Chargeflow Dispute Chargebacks" is generally well-received by those who use it, primarily due to its automation capabilities and supportive customer service team. It is recommended for e-commerce businesses looking to streamline their chargeback management. While many users find it significantly beneficial, potential users should be aware of possible billing issues and ensure they have transparent communication with the company to optimize their experience with the app.

PhenQ (USA)

Feb 13, 2025  on Shopify

Chargeflow has been a game-changer for us! With its no-win, no-fee model, it delivers us instant ROI while saving us valuable time. The service has helped streamline our operations across multiple stores and processing platforms. The team is always helpful and attentive, open to development feedback, with Boaz consistently on hand to assist with any questions. Highly recommend for anyone looking to simplify chargeback management!

LoadTheVan

Feb 05, 2025  on Shopify

Chargeflow has been a game-changer for my business. The app makes handling chargebacks easy, and the team behind it is just as great. Mariane was an absolute pleasure to work with—quick, knowledgeable, and truly dedicated to helping merchants succeed. I highly recommend Chargeflow for anyone who wants to protect their store from disputes efficiently!

GardenHearth

Feb 05, 2025  on Shopify

Seems good so far. Cassandra from their support team was very quick to respond in getting me set up. And so far the platform seems intuitive and well set up. Will have to come back to comment on the app itself once we've got some traffic under our belt!

2K WRLD

Jan 29, 2025  on Shopify

Very helpful in managing chargebacks and essential if you don't want to handle chargebacks yourself.

Refined Heritage

Jan 28, 2025  on Shopify

Have no experience on the app it self yet. But the onboarding went smoothly and I do have high expectations from it. Thnx Juda.

Obvi

Jan 27, 2025  on Shopify

No brainer application - Chargeflow has incrementally added top and bottom line for our business with very low lift and time requirements from our team. Highly recommend for any scaling e-commerce brand!

speclear

Jan 27, 2025  on Shopify

Chargeflow team was very helpful with getting me integrated and understanding how the process works when getting a chargeback request. Highly Recommend the team and the app!! Specifically, Carina was very helpful with providing essential informaiton!

Philthy Blendz

Jan 26, 2025  on Shopify

horrible hidden fees. Edit: Now after I have ended it with them they harass me daily. When I say please leave me alone they say not until this review is taken off. They have put my phone number and business on scam calls. Horrible

Marini - Official boutique for women and men

Jan 23, 2025  on Shopify

Terrible and Misleading Service Chargeflow turned out to be an incredibly disappointing service. Their sole approach seems to be filling out pre-made PDF templates for chargebacks, with no attention to detail or consideration for the client’s actual needs. They just submit the documents, hoping to win a few cases here and there, but there’s no sign of professionalism or expertise. Additionally, if you don’t closely monitor your billing, they sneak in extra charges or unjustified fees. They offer "discounts" that might seem appealing at first but are just a way to mask hidden costs. On top of that, they submit chargebacks without having all the necessary details, significantly lowering the chances of success. An experience to forget. I would not recommend Chargeflow to anyone looking for a reliable and transparent service.

coBIO™

Jan 21, 2025  on Shopify

We needed to get RDR set up ASAP, so we reached out to Chargeflow's support team, and they were amazing. They jumped right in and made sure everything was up and running smoothly in no time. Super helpful and responsive—definitely recommend if you're looking for a quick and east chargeback solution! Thank you again Joice!!

GiftsWeNeed

Jan 14, 2025  on Shopify

I just started using this app but customer service is great and they are fast at getting your chargeback settled.

Velour

Jan 11, 2025  on Shopify

This is the best app to use. Chargeflow has saved me from customers who don’t always provide the truth. Must have!!

The Beard Club

Jan 09, 2025  on Shopify

Chargeflow's chargeback responses are outstanding and have saved our team a significant amount of time. The account managers are incredibly helpful and provide tailored support, making the process smooth. The dashboard/interface is user-friendly and intuitive, allowing easy access to all essential information. Overall, I highly recommend Chargeflow for anyone looking to enhance their chargeback management.

Site To Buy

Jan 08, 2025  on Shopify

Fantastic app. For years we used CB911 and when they alerted us, we had to login, find the last 4 digits of the card, then go search for it in our payment processor and issue the refund manually, then go back into CB911, and mark it as refunded. We recently received a Chargeback and ChargeFlow alerted us but also went in and refunded the order on our behalf before it became a chargeback. Our team had to do nothing. Great service and must have to keep your % low. Also, Mariane in support was super helpful.

Pretty and Powerful Enterprise LLC

Jan 04, 2025  on Shopify

Carina was very thorough and had outstanding customer service skills. She explained the Chargeback process to me to ensure I was not confused by how they do business.

Shilajit Essence

Jan 02, 2025  on Shopify

This app has been such a game-changer for my brand's operations! I reached out via email, and Boaz not only jumped on a call to help but went above and beyond multiple times. The support is incredible, and I honestly feel like this app deserves more than 5 stars. Highly recommend!

Milky Tomato

Jan 01, 2025  on Shopify

Great app! Couldn't be easier to install and let's us concentrate on running our business not responding to chargebacks.

ADORE

Dec 27, 2024  on Shopify

I want to express my gratitude and appreciation for Chargeflow, especially for Maria's outstanding service. From start to finish, the support I received was absolutely exceptional. Maria went above and beyond to ensure all my questions were answered and that my issues were resolved quickly and effectively. Her professionalism, kindness, and thorough understanding of the process truly stood out. It's rare to find such personalized and efficient customer service nowadays, and Maria exceeded all my expectations. Chargeflow as a platform has proven to be reliable and user-friendly, but the incredible service provided by Maria is what makes the experience even more remarkable. Thank you, Maria, and the entire Chargeflow team for your dedication and excellence!

Khanumjan

Dec 22, 2024  on Shopify

The Charge flow team provides valuable support by compiling and submitting online disputes to financial institutions on behalf of you. Their accessibility round the clock through chat ensures continuous assistance to help guide you in effectively presenting your case and increasing the likelihood of a successful resolution in your favour.

Zoë Rêve

Dec 18, 2024  on Shopify

Chargeflow has truly exceeded my expectations! The team is incredibly supportive, responds super quickly on the chat, and is always ready to help. A special thanks to Maria – her patience and clear explanations have been invaluable throughout this process. Although I’m still anxiously awaiting the outcome of the chargeback, it’s reassuring to know there’s a team behind me that is both professional and proactive. The support so far has been outstanding, and I trust in their approach. Thank you, Chargeflow!

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