The app itself works very well — smooth integration, solid features, no complaints there. But the customer service? Absolutely insane. They harass me daily, even though everything is properly linked with Shopify billing. It’s like they don’t even check before reaching out. And the attitude? Wow. The support team acts like they’re some kind of elite club — full of ego, poor communication, and zero humility. It’s like dealing with a bunch of self-important amateurs who think they’re doing you a favor. I’m giving 1 star for customer service, and honestly, that’s generous. You’ve taken an excellent app and almost ruined the whole experience with this clown-level support. Fix your team’s attitude before they destroy what could’ve been a top-tier product.

Joan was amazing! Super helpful, friendly, and made everything quick and easy. Great customer service!

Maria was so kind, professional, detail oriented, understanding and on the ball with getting my matter sorted out asap! Quick and to the point. I so appreciate her assistance in the matter. More reps are needed like her. Reps like her hold up the integrity of an app like this. Thanks again!

Life savers, highly recommend. Support is responsive within a couple of minutes for me every time. Don't let the frauds take your hard-earned money and products for free. Chargeflow is GREAT

Extremely Professional and very informative .I can say clearly that Maria is my favourite POC . Thanks for the great work 5 stars

These are real scammers ! Do not trust them! I paid them for chargeback alerts for months. They didn't catch even a single chargeback and i canceled the service and requested a refund. I also confirmed with another provider that i was never enrolled into Ethoca or Verifi as they promised. Guess what, when i provided proof and requested refund they stopped answering. Do not trust this scammers! I'm dedicating 1 hour of my time every month to make people aware of this guys in order to stop them scamming people in the future!

SCAM ALERT! Edit: They also tried to take down my TrustPilot review but i provided all the evidence of their scams and TP returned it. Do NOT USE THIS SCAMMERS! This guys took $100 per month for a few months to provide me with "Chargeback alerts". For that time I received NOT even a single alert. In the meantime i continue to receive chargebacks. Eventually i stopped paying them and requested a refund or proof if they even enrolled me into the chargeback alert service. I received no such evidence. In fact, i started working with another chargeback alert service and since then my ratio dropped from 0.9% to 0%. The new service also confirmed that i was never enrolled into Ethoca or VISA RDR etc. Guess, what. Chargeflow NEVER refunded my money. Their support stopped replying to me long time ago. Be aware, these are real scammers. You will never get the service you pay for.

Lost a fairly straightforward chargeback with this company - a chargeback that should have easily been won! It was an order not received with all proof of receipt attached to the order. Certainly not worth money. I uninstalled and canceled the app as soon as I found out the news that the chargeback was lost.

I just had an amazing video call with Juda from the Chargeflow team — he was super helpful, really friendly, and explained everything clearly. Honestly, top-notch support. Chargeflow isn’t just about winning chargebacks — it also alerts you when a customer might try to scam you or request a chargeback before it even happens. That level of prevention is a game-changer. The commission system is fair — you only pay if the dispute is won, so there’s no risk. Everything is handled in a very professional and honest way. I’m genuinely impressed with the service. Thanks again, Juda!

Chargeflow has totally changed the way we deal with chargebacks. As our Shopify store grew, we were spending way too much time dealing with disputes. Since we started using Chargeflow, it's been pretty much hands-off. Their customer service is also super responsive and helpful. Definitely recommend if you want to save time and stress.