If you want to keep your payment processor safe, without holds due to increase of chargebacks when scaling, this is must have app. It also have the alerts feature which refunds the customer before the dispute turns into a chargeback keeping your payment processor dispute rate low. They also handles your disputes, submitting evidence to your payment processor and you are charged a percentage only if the dispute is won. Support is fantastic, Juda makes sure everything is alright if you encounter anything. Just hope on a call with him and he makes sure your needs are fulfilled. If you struggle keeping your dispute rate low this is definitely the best solution!

Great Service, if you have any questions just contact their support. Instant reply's. No brainer for any disputes or chargebacks.

I had the app installed at the end of 2024. There was some growing pains to figuring out how best to submit disputes, evidence, etc through their app. But the bonus discounts on the initial chargeback wins were enough to push me over the line. Soon after we found out that the advertised discounts aren’t real and they don’t provide support or a way to track this. So onboarding promotions regarding discounts on first chargeback wins don’t actually apply. Other than that, it does speed up the evidence and chargeback tracking

Boaz was helped me understand charge flows process and is very clear in communication. I really appreciate his assistance. Highly recommend working with him!

Chargeflow is a must-have for your Shopify store. Their customer support is fast and reliable, answering questions quickly and handling chargebacks seamlessly. Once you set it up, they take care of everything, so you can focus on running your business without the hassle of disputes.

Excellent service and exceptional instructions. It's nice to know they have your back when you need them most.

I'm extremely disappointed with Chargeflow. Initially, they made a significant error by submitting contradictory information in response to a chargeback dispute, causing me unnecessary stress and of course, a lost dispute. To make up for it, they promised the next dispute would be handled free of charge. However, when the next dispute occurred, they still charged the standard fee. It's now been weeks of back-and-forth, and I'm still waiting for the promised refund. Communication has been poor, promises have not been kept, and the overall experience has been frustrating. Unfortunately, I can't recommend this app or service based on my experience. UPDATE: After leaving this review, they have finally refunded me, so I am changing to 2 stars instead of 1. It does not charge the bad experience I had and I do not recommend this app. To make it even worse, they kept sending me e-mails to delete this review!

Love using this app.. It saved me countless hours and probably a couple thousand dollars. It's super easy to integrate with payment processors, which means it usually catches everything and I don't have to do much. I would definitely recommend, especially if you're drop shipping from China.

The platform is super easy to use, takes the stress out of handling disputes, and saves us lots of time. We love how automated everything is, and the real-time updates keep us in the loop. Additionally, their support team is always quick to help if we need anything.

We have had the app installed for a few months now and have not seen a difference aside from having the task "automated". Win Rate over a 6 month period is still at 0%. We do have a business model that Chargeflow may not be familiar with along with multiple factors outside of immediate control. We do appreciate having 1 less task but was hoping for better results. What we would love to see is Chargeflow go back through all the lost/disputed orders that were actually fulfilled and try to get some quick wins (if at all possible) from those.