Lost over €1,000 in just one week because of Chargeflow's inability to respond to disputes on time! This level of negligence is outrageous and completely unacceptable. The fact that I have to deal with these disputes myself shows how unprofessional this service truly is. I demand immediate contact with someone who can take responsibility and provide the support I need. Your lack of communication and failure to act in a timely manner is costing me money and causing immense frustration. This cannot continue.

Definitely better than nothing. I have over 1 year using this app and the customer support and their service has gone to sh**. In the past 3 months I've been charged for fake alerts, my RDR alerts have automatically closed chargebacks in favor of the clients and I have been disenrolled from alerts without my permission just because I asked if it was possible to be disenrolled from RDR and not ETHOCA. Every time I have a problem with them, they treat you as crazy and you need to send evidence of each case and explain 10+ times. It appears as they don't speak English. Their ETHOCA service works fine and their chargeback report submit to the bank works fine as well.

I recommend everyone to upload this app on their Shopify so tackle customers that want to scam us. This is becoming a big issue now. The support has been fantastic so far.

Just submitted a chargeback request. The process was smooth, fast and professional. Now waiting for their results. Overall, until now, is great.

Super useful app! I don't know what I'd do without them for automated disputes. Carina from support is super helpful and kind too!

Carina was very helpful and made the process very easy. Customer service was available at 11:00 pm to help me with my issue.

I'm extremely disappointed with Chargeflow. Initially, they made a significant error by submitting contradictory information in response to a chargeback dispute, causing me unnecessary stress and of course, a lost dispute. To make up for it, they promised the next dispute would be handled free of charge. However, when the next dispute occurred, they still charged the standard fee. It's now been weeks of back-and-forth, and I'm still waiting for the promised refund. Communication has been poor, promises have not been kept, and the overall experience has been frustrating. Unfortunately, I can't recommend this app or service based on my experience.

Chargeflow has been a game-changer for us! With its no-win, no-fee model, it delivers us instant ROI while saving us valuable time. The service has helped streamline our operations across multiple stores and processing platforms. The team is always helpful and attentive, open to development feedback, with Boaz consistently on hand to assist with any questions. Highly recommend for anyone looking to simplify chargeback management!

Chargeflow has been a game-changer for my business. The app makes handling chargebacks easy, and the team behind it is just as great. Mariane was an absolute pleasure to work with—quick, knowledgeable, and truly dedicated to helping merchants succeed. I highly recommend Chargeflow for anyone who wants to protect their store from disputes efficiently!

Seems good so far. Cassandra from their support team was very quick to respond in getting me set up. And so far the platform seems intuitive and well set up. Will have to come back to comment on the app itself once we've got some traffic under our belt!