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Chargeflow Prevent Chargebacks

Develop by Shopify
Free plan available

Automate Chargebacks, Fight Fraud Prevention, Order Protection

Centralized dashboard
Order protection
Automate chargebacks
Fight fraud
Ai evidence builder
Chargescore ai
Chargeflow alerts

About Chargeflow Prevent Chargebacks

Launched Jun 13, 2021

Categories

Built by Shopify

Address

234 Sugar lake rd, Cherryville, BC, V0E 2G2, CA

Website Support Portal Privacy policy Tutorial FAQ Document
ZB: Exit Intent Pop up Window logo
(12 Reviews)
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Introduction Video

Description

Prevent fraud, deflect, and recover chargebacks effortlessly with the AI-powered Chargeback Platform

New Product! Chargeflow Prevent – the first friendly-fraud prevention product that stops chargebacks and abuse, before it happens. Chargeflow is the fully automated chargeback prevention, recovery and deflection solution for Shopify merchants. It helps you scale without wasting time on disputes, while providing analytics and active fraud prevention. Our AI-powered dispute evidence uses millions of data points to maximize win rates, trusted by 15,000+ of the worlds leading ecommerce brands

New Product! Chargeflow Prevent – the first friendly-fraud prevention product that stops chargebacks and abuse, before it happens. Chargeflow is the fully automated chargeback prevention, recovery and deflection solution for Shopify merchants. It helps you scale without wasting time on disputes, while providing analytics and active fraud prevention. Our AI-powered dispute evidence uses millions of data points to maximize win rates, trusted by 15,000+ of the worlds leading ecommerce brands more
  • Automate Recovery: Recover more chargebacks and auto-submit evidence with AI.
  • Fraud & Friendly Fraud Prevention: Powered by a network of 15,000 merchants.
  • Deflect 90% of Chargebacks: With Chargeback Alerts powered by Visa & Mastercard.
  • Increase Win Rates: Data-driven approach maximizes recovery success.
  • Centralized Management: Manage chargebacks from one dashboard.

Pros

  • Fully-automated chargeback recovery solution helps save time and resources
  • AI-based evidence builder increases chargeback disputes win-rate
  • Success-based pricing model ensures payment only for successfully recovered chargebacks
  • Provides analytics and active fraud protection
  • Centralized dashboard for analyzing chargebacks from multiple payment providers
  • ChargeScore AI predicts the likelihood of recovering open disputes
  • Chargeflow Alerts help deflect chargebacks and lower chargeback rate
  • Positive feedback on customer support and professional assistance

Cons

  • Users have reported losing more chargebacks than they win, implying variability in effectiveness
  • Some feedback suggests that the app's functionalities are similar to existing tools on Shopify, questioning the added value
  • Negative experience reported with the effectiveness of the app in blocking high-risk orders

Top Helpful Reviews

Euro Auto Design

Oct 28, 2025  on Shopify

Horrible experience with this company. We had a win rate of around 30% and they do not even reach out to remind you to submit additional information that can be helpful, they just submit a prompt from chatGPT and call it a day. You're better off submitting more compelling evidence yourself, on top of that we were charged an 8% cancellation fee.

Luxuryzion

Oct 24, 2025  on Shopify

Chargeflow has been an essential addition to our business, it’s truly a must-have for any Shopify store that wants to protect revenue and save time dealing with chargebacks. The system works flawlessly and gives peace of mind knowing everything is handled professionally. Their customer support is exceptional. Cassie has been amazing, always available, responsive, and incredibly professional in guiding us through every step. It’s rare to find such dedicated service these days. Highly recommend Chargeflow to all merchants who value efficiency, automation, and reliable protection.

Softeint

Oct 23, 2025  on Shopify

Ce sera un plaisir de laisser une évaluation 5 étoiles. Votre accompagnement a été exemplaire et je suis très satisfait du service offert par votre équipe. Merci encore pour votre soutien

CraftNest

Oct 23, 2025  on Shopify

I couldn’t be happier with our experience using Chargeflow. As an eCommerce merchant, dealing with chargebacks used to drain time, energy, and revenue—but with Chargeflow we’ve turned the tables. From day one, the setup was seamless. Chargeflow’s team helped get us connected quickly (we’re using Shopify and Stripe) and we were up and running in virtually no time. Their one-click integration and automated workflows mean we’re no longer bogged down in tedious dispute paperwork.

CraftNest

Oct 22, 2025  on Shopify

I was sold into Chargeflow Prevent, under the impression it would help with chargeback prevention, but it’s been a nightmare. The costs are completely intransparent—I was hit with charges for chargebacks, chargeback fees to both the bank AND to Chargeflow. When I reached out for clarity, I received no response. I tried cancelling the service, but instead of processing my cancellation, they re-enrolled me without explanation. Billing team doesn't respond at all. I'm still getting charged daily despite my attempts to cancel. This feels like a scam. Do not trust them—avoid at all costs!

Kawaii Stop

Oct 22, 2025  on Shopify

App is alright. Won only a couple cases so far and the prevent does not seem to be working 100% yet. Will update later after more use.

Spectres

Oct 17, 2025  on Shopify

Highly recommended to install for any Shopify stores. Excellent support, fast and helpful replies, and I want to highlight Jason for his support with our queries, disputes and app configurations. Most importantly, we're now winning back ridiculous chargebacks that we've unfairly lost to in the past.

Sainava

Oct 14, 2025  on Shopify

Very good support, we didnt know how to use the app, but now since the support helped us we understood how nice this software is with all the features it contains.

Dynasty Ecom

Oct 07, 2025  on Shopify

The best app if you are a serious seller! Finally im winning the disputes. Im so happy with the customer service.

Kawaii Stop

Oct 04, 2025  on Shopify

We have lost every single one that was from them so for us they have a 0% win rate. Also the "prevent" does literally nothing. Just a blank page and orders or alerts are not shown at all. Ill be honest i am surprised we still even have this app but there are pending chargebacks so have to wait. You are honestly better just doing it yourself as you will have more wins and you know what will actually be submitted. Getting this type of information from them is impossible and they do not send you the decision letter or information on why.

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