7.4
Chargeflow Dispute Chargebacks logo

Chargeflow Dispute Chargebacks

Free plan available

Automate Chargebacks, Fight Fraud Prevention, Order Protection

Centralized dashboard
Order protection
Automate chargebacks
Fight fraud
Ai evidence builder
Chargescore ai
Chargeflow alerts
168 Reviews
7.4

About Chargeflow Dispute Chargebacks

Launched Jun 14, 2021

Categories

Built by Chargeflow, Inc.

Email :

[email protected]

Address

251 Little Falls Drive, Wilmington, DE, 19808, US

Website Support Portal Privacy policy FAQ
BON: Loyalty Rewards Referrals logo
(1,488 Reviews)
$25-$349 / Month
  • Free Plan Available
  • Verified
  • Sponsored

Loyalty rewards program with points, POS, referrals &...

Description

Prevent, fight, and recover chargebacks with the most advanced, AI-driven chargeback platform.

Chargeflow is a fully-automated chargeback recovery solution that enables you to scale your business, without the need of fighting time-consuming disputes, while providing analytics and active fraud protection with a hands-off approach. Our AI-based evidence builder, utilizes AI and millions of data points to maximize your chargeback disputes win-rate on Shopify. Our success-based pricing model ensures that you only pay when we successfully recover chargebacks in your favor.

Chargeflow is a fully-automated chargeback recovery solution that enables you to scale your business, without the need of fighting time-consuming disputes, while providing analytics and active fraud protection with a hands-off approach. Our AI-based evidence builder, utilizes AI and millions of data points to maximize your chargeback disputes win-rate on Shopify. Our success-based pricing model ensures that you only pay when we successfully recover chargebacks in your favor. more
  • Our automated solution fights and recovers chargeback on your behalf
  • Pay only for successfully recovered chargebacks with our ROI-guaranteed pricing
  • Centralized dashboard for analyzing chargebacks from multiple payment providers
  • Predict the likelihood of recovering open disputes with ChargeScore AI
  • Deflect chargebacks and lower your chargeback rate with Chargeflow Alerts

Pros

  • Fully-automated chargeback recovery solution helps save time and resources
  • AI-based evidence builder increases chargeback disputes win-rate
  • Success-based pricing model ensures payment only for successfully recovered chargebacks
  • Provides analytics and active fraud protection
  • Centralized dashboard for analyzing chargebacks from multiple payment providers
  • ChargeScore AI predicts the likelihood of recovering open disputes
  • Chargeflow Alerts help deflect chargebacks and lower chargeback rate
  • Positive feedback on customer support and professional assistance

Cons

  • Users have reported losing more chargebacks than they win, implying variability in effectiveness
  • Some feedback suggests that the app's functionalities are similar to existing tools on Shopify, questioning the added value
  • Negative experience reported with the effectiveness of the app in blocking high-risk orders

Top Helpful Reviews

View all reviews

The Beard Club

Jan 09, 2025  on Shopify

Chargeflow's chargeback responses are outstanding and have saved our team a significant amount of time. The account managers are incredibly helpful and provide tailored support, making the process smooth. The dashboard/interface is user-friendly and intuitive, allowing easy access to all essential information. Overall, I highly recommend Chargeflow for anyone looking to enhance their chargeback management.

Site To Buy

Jan 08, 2025  on Shopify

Fantastic app. For years we used CB911 and when they alerted us, we had to login, find the last 4 digits of the card, then go search for it in our payment processor and issue the refund manually, then go back into CB911, and mark it as refunded. We recently received a Chargeback and ChargeFlow alerted us but also went in and refunded the order on our behalf before it became a chargeback. Our team had to do nothing. Great service and must have to keep your % low. Also, Mariane in support was super helpful.

Pretty and Powerful Enterprise LLC

Jan 04, 2025  on Shopify

Carina was very thorough and had outstanding customer service skills. She explained the Chargeback process to me to ensure I was not confused by how they do business.

Shilajit Essence

Jan 02, 2025  on Shopify

This app has been such a game-changer for my brand's operations! I reached out via email, and Boaz not only jumped on a call to help but went above and beyond multiple times. The support is incredible, and I honestly feel like this app deserves more than 5 stars. Highly recommend!

Milky Tomato

Jan 01, 2025  on Shopify

Great app! Couldn't be easier to install and let's us concentrate on running our business not responding to chargebacks.

ADORE

Dec 27, 2024  on Shopify

I want to express my gratitude and appreciation for Chargeflow, especially for Maria's outstanding service. From start to finish, the support I received was absolutely exceptional. Maria went above and beyond to ensure all my questions were answered and that my issues were resolved quickly and effectively. Her professionalism, kindness, and thorough understanding of the process truly stood out. It's rare to find such personalized and efficient customer service nowadays, and Maria exceeded all my expectations. Chargeflow as a platform has proven to be reliable and user-friendly, but the incredible service provided by Maria is what makes the experience even more remarkable. Thank you, Maria, and the entire Chargeflow team for your dedication and excellence!

Khanumjan

Dec 22, 2024  on Shopify

The Charge flow team provides valuable support by compiling and submitting online disputes to financial institutions on behalf of you. Their accessibility round the clock through chat ensures continuous assistance to help guide you in effectively presenting your case and increasing the likelihood of a successful resolution in your favour.

Zoë Rêve

Dec 18, 2024  on Shopify

Chargeflow has truly exceeded my expectations! The team is incredibly supportive, responds super quickly on the chat, and is always ready to help. A special thanks to Maria – her patience and clear explanations have been invaluable throughout this process. Although I’m still anxiously awaiting the outcome of the chargeback, it’s reassuring to know there’s a team behind me that is both professional and proactive. The support so far has been outstanding, and I trust in their approach. Thank you, Chargeflow!

Bodied By Vira

Dec 17, 2024  on Shopify

Very helpful with explaining the process step by step!. Happy with the call with Juda, he took his time to show me the steps and process for and against charge backs.

Risenty Store

Dec 02, 2024  on Shopify

Thanks to Mariane for her help. She responded quickly and professionally, and processed the refund promptly. I really appreciate the fast response and support. Thank you for your assistance!

The Steeping Room

Nov 18, 2024  on Shopify

So far so good - the service is excellent and the onboarding is quite easy. Maria with support was super helpful.

NoMore®

Nov 14, 2024  on Shopify

Very helpful customer service and always ready to solve any kind of problem. As for the resolution I cannot give an assessment as my paperwork is still waiting for the outcome, however, the response to the paperwork is very fast!

Bossa Studio & Co

Nov 11, 2024  on Shopify

I'm currently dealing with chargeback problems, and Chargeflow has been a huge help. The onboarding with Juda was really reassuring, and the team is actively supporting me through this process. Highly recommend for anyone needing reliable assistance!

Superfoods Company

Nov 10, 2024  on Shopify

Chargeflow has been instrumental in automating our chargebacks, saving our team valuable time to focus on running our business. Our CSM, Boaz, has been fantastic to work with—he's guided us through the best practices for chargeback prevention and is always available to answer any questions that come up. The main dashboard makes it simple to track Chargeflow’s effectiveness in combating chargebacks at a glance. The clear breakdown of open, pending, and won/lost chargebacks, along with easy-to-read categorization, has made managing this process straightforward and efficient.

My Homely haven

Nov 01, 2024  on Shopify

Was extremely easy to set up and customer service was a plus ! Will give my option on it on a father note after continuous sales

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