Horrible experience with this company. We had a win rate of around 30% and they do not even reach out to remind you to submit additional information that can be helpful, they just submit a prompt from chatGPT and call it a day. You're better off submitting more compelling evidence yourself, on top of that we were charged an 8% cancellation fee.

Chargeflow has been an essential addition to our business, it’s truly a must-have for any Shopify store that wants to protect revenue and save time dealing with chargebacks. The system works flawlessly and gives peace of mind knowing everything is handled professionally. Their customer support is exceptional. Cassie has been amazing, always available, responsive, and incredibly professional in guiding us through every step. It’s rare to find such dedicated service these days. Highly recommend Chargeflow to all merchants who value efficiency, automation, and reliable protection.

Ce sera un plaisir de laisser une évaluation 5 étoiles. Votre accompagnement a été exemplaire et je suis très satisfait du service offert par votre équipe. Merci encore pour votre soutien

I couldn’t be happier with our experience using Chargeflow. As an eCommerce merchant, dealing with chargebacks used to drain time, energy, and revenue—but with Chargeflow we’ve turned the tables. From day one, the setup was seamless. Chargeflow’s team helped get us connected quickly (we’re using Shopify and Stripe) and we were up and running in virtually no time. Their one-click integration and automated workflows mean we’re no longer bogged down in tedious dispute paperwork.

I was sold into Chargeflow Prevent, under the impression it would help with chargeback prevention, but it’s been a nightmare. The costs are completely intransparent—I was hit with charges for chargebacks, chargeback fees to both the bank AND to Chargeflow. When I reached out for clarity, I received no response. I tried cancelling the service, but instead of processing my cancellation, they re-enrolled me without explanation. Billing team doesn't respond at all. I'm still getting charged daily despite my attempts to cancel. This feels like a scam. Do not trust them—avoid at all costs!

App is alright. Won only a couple cases so far and the prevent does not seem to be working 100% yet. Will update later after more use.

Highly recommended to install for any Shopify stores. Excellent support, fast and helpful replies, and I want to highlight Jason for his support with our queries, disputes and app configurations. Most importantly, we're now winning back ridiculous chargebacks that we've unfairly lost to in the past.

Very good support, we didnt know how to use the app, but now since the support helped us we understood how nice this software is with all the features it contains.

The best app if you are a serious seller! Finally im winning the disputes. Im so happy with the customer service.

We have lost every single one that was from them so for us they have a 0% win rate. Also the "prevent" does literally nothing. Just a blank page and orders or alerts are not shown at all. Ill be honest i am surprised we still even have this app but there are pending chargebacks so have to wait. You are honestly better just doing it yourself as you will have more wins and you know what will actually be submitted. Getting this type of information from them is impossible and they do not send you the decision letter or information on why.