I had important documents I included, and during the dispute they did not include this even though it was uploaded properly. And they were not able to add them after. If the documents were not accepted, their should be a warning message.

They've been really helpful helping me understand my situation and the chargebacks I'm facing. And they always willing to answer my questions pretty quickly and to help me. I'm sure they'll be able to help me with my disputes.

I had already left a one-star review, but I deleted it because they refunded me and promised things would be resolved. Unfortunately, I’m back because nothing has changed. Chargeflow offered “no charge until December 31, 2024”, but they kept charging me even after I deleted the app in January. Now it’s April and I’m still getting charged €90–€100 every month, with no clear explanation. In 2025, I only won one chargeback, so I have no idea where these fees are coming from. Stay far away from this app – it’s misleading, overpriced, and dishonest. I will do everything I can to report them to Shopify and make sure no other merchants fall into the same trap.

I would recommend this app to anyone that does not want to internally and manually manage disputes for their store. I continue to be impressed with the advancements and new upgrades that they are constantly releasing to improve dispute management. I have worked with a lost of dispute management apps and this is by far the most user friendly. Our rep, Boaz, has been so easy to work with and is always great at helping me solve any problems or answer questions that come up. I am most recently impressed with being able to see repeat offenders across all of our different MIDs, how easy Chargeflow alerts was to activate and get started to help us reduce our dispute rate, and their new integration that partners with our smaller payment gateways of TRX and Maverick. You will not be disappointed by this team and the work they do.

Super friendly and helpful.I had meeting with Juda, and he took his time to answer all of the questions I had. super, just awesome.

If you want to keep your payment processor safe, without holds due to increase of chargebacks when scaling, this is must have app. It also have the alerts feature which refunds the customer before the dispute turns into a chargeback keeping your payment processor dispute rate low. They also handles your disputes, submitting evidence to your payment processor and you are charged a percentage only if the dispute is won. Support is fantastic, Juda makes sure everything is alright if you encounter anything. Just hope on a call with him and he makes sure your needs are fulfilled. If you struggle keeping your dispute rate low this is definitely the best solution!

Great Service, if you have any questions just contact their support. Instant reply's. No brainer for any disputes or chargebacks.

I had the app installed at the end of 2024. There was some growing pains to figuring out how best to submit disputes, evidence, etc through their app. But the bonus discounts on the initial chargeback wins were enough to push me over the line. Soon after we found out that the advertised discounts aren’t real and they don’t provide support or a way to track this. So onboarding promotions regarding discounts on first chargeback wins don’t actually apply. Other than that, it does speed up the evidence and chargeback tracking

Boaz was helped me understand charge flows process and is very clear in communication. I really appreciate his assistance. Highly recommend working with him!

Chargeflow is a must-have for your Shopify store. Their customer support is fast and reliable, answering questions quickly and handling chargebacks seamlessly. Once you set it up, they take care of everything, so you can focus on running your business without the hassle of disputes.

Excellent service and exceptional instructions. It's nice to know they have your back when you need them most.

I'm extremely disappointed with Chargeflow. Initially, they made a significant error by submitting contradictory information in response to a chargeback dispute, causing me unnecessary stress and of course, a lost dispute. To make up for it, they promised the next dispute would be handled free of charge. However, when the next dispute occurred, they still charged the standard fee. It's now been weeks of back-and-forth, and I'm still waiting for the promised refund. Communication has been poor, promises have not been kept, and the overall experience has been frustrating. Unfortunately, I can't recommend this app or service based on my experience. UPDATE: After leaving this review, they have finally refunded me, so I am changing to 2 stars instead of 1. It does not charge the bad experience I had and I do not recommend this app. To make it even worse, they kept sending me e-mails to delete this review!

Love using this app.. It saved me countless hours and probably a couple thousand dollars. It's super easy to integrate with payment processors, which means it usually catches everything and I don't have to do much. I would definitely recommend, especially if you're drop shipping from China.

The platform is super easy to use, takes the stress out of handling disputes, and saves us lots of time. We love how automated everything is, and the real-time updates keep us in the loop. Additionally, their support team is always quick to help if we need anything.

We have had the app installed for a few months now and have not seen a difference aside from having the task "automated". Win Rate over a 6 month period is still at 0%. We do have a business model that Chargeflow may not be familiar with along with multiple factors outside of immediate control. We do appreciate having 1 less task but was hoping for better results. What we would love to see is Chargeflow go back through all the lost/disputed orders that were actually fulfilled and try to get some quick wins (if at all possible) from those.

If you haven't installed this app in your Shopify store yet, you should do it now. The customer service is very quick to respond to all your questions and will take care of everything for you. You don't have to worry about anything, just relax and they will quickly handle the chargeback for you. Thank you Chargeflow

Goeie app, gebruiksvriendelijk en simpel, en bovenal een perfecte klantenservice die altijd voor je klaar staat, zeker een aanrader

Lost over €1,000 in just one week because of Chargeflow's inability to respond to disputes on time! This level of negligence is outrageous and completely unacceptable. The fact that I have to deal with these disputes myself shows how unprofessional this service truly is. I demand immediate contact with someone who can take responsibility and provide the support I need. Your lack of communication and failure to act in a timely manner is costing me money and causing immense frustration. This cannot continue.

Definitely better than nothing. I have over 1 year using this app and the customer support and their service has gone to sh**. In the past 3 months I've been charged for fake alerts, my RDR alerts have automatically closed chargebacks in favor of the clients and I have been disenrolled from alerts without my permission just because I asked if it was possible to be disenrolled from RDR and not ETHOCA. Every time I have a problem with them, they treat you as crazy and you need to send evidence of each case and explain 10+ times. It appears as they don't speak English. Their ETHOCA service works fine and their chargeback report submit to the bank works fine as well.

I recommend everyone to upload this app on their Shopify so tackle customers that want to scam us. This is becoming a big issue now. The support has been fantastic so far.