this app is a scam, they charge you 25% off the win and $15 on top of that even if you don't win the case, which will also ruin your credit. there are many better apps that only charge 15% and no upfront fee.

had a stressful chargeback situation, and Chargeflow stepped in with professionalism, speed, and incredible support. Carina and the team were transparent, reassuring, and truly went the extra mile to help me through the process. They made it so easy to submit evidence and handled everything from start to finish. It’s rare to find a service that genuinely has your back — and Chargeflow absolutely does. Highly recommend to any business owner looking for peace of mind when it comes to disputes and chargebacks!

I’m truly grateful for the support from the Chargeflow team. They’re always kind, responsive, and take the time to communicate clearly and professionally. It’s such a relief to know they handle disputes with care and expertise. Highly recommended!

Absolutely terrible experience. I installed Chargeflow hoping for help with chargebacks, but quickly realized they add no evidence to disputes. I submitted my own info, and their app left cases completely blank, yet they still claimed they were “handling” the disputes. When I tried to uninstall and cancel, I followed their instructions exactly. Despite this, they charged my credit card $17.03 AFTER I requested termination, claiming an 8% fee for a dispute that was still “under review”—which they did zero work on. On top of that, no refund was issued for the $100 I paid when I first joined for alerts option. I was penalized for wanting to leave the service after only a short time of use, and they never disclosed these hidden fees upfront. Their email responses were dismissive, and even after I made it clear I didn’t need their help and would handle my own disputes, they charged me anyway. If you’re a Shopify store owner. It’s a scammy billing model designed to trap you and charge you even after cancellation. I’ve reported them to Shopify and will be disputing the charges with my bank. I unistalled the app after a few minutes and they still charge me.

The app itself works very well — smooth integration, solid features, no complaints there. But the customer service? Absolutely insane. They harass me daily, even though everything is properly linked with Shopify billing. It’s like they don’t even check before reaching out. And the attitude? Wow. The support team acts like they’re some kind of elite club — full of ego, poor communication, and zero humility. It’s like dealing with a bunch of self-important amateurs who think they’re doing you a favor. I’m giving 1 star for customer service, and honestly, that’s generous. You’ve taken an excellent app and almost ruined the whole experience with this clown-level support. Fix your team’s attitude before they destroy what could’ve been a top-tier product.

Joan was amazing! Super helpful, friendly, and made everything quick and easy. Great customer service!

Maria was so kind, professional, detail oriented, understanding and on the ball with getting my matter sorted out asap! Quick and to the point. I so appreciate her assistance in the matter. More reps are needed like her. Reps like her hold up the integrity of an app like this. Thanks again!

Life savers, highly recommend. Support is responsive within a couple of minutes for me every time. Don't let the frauds take your hard-earned money and products for free. Chargeflow is GREAT

Extremely Professional and very informative .I can say clearly that Maria is my favourite POC . Thanks for the great work 5 stars

These are real scammers ! Do not trust them! I paid them for chargeback alerts for months. They didn't catch even a single chargeback and i canceled the service and requested a refund. I also confirmed with another provider that i was never enrolled into Ethoca or Verifi as they promised. Guess what, when i provided proof and requested refund they stopped answering. Do not trust this scammers! I'm dedicating 1 hour of my time every month to make people aware of this guys in order to stop them scamming people in the future!

SCAM ALERT! Edit: They also tried to take down my TrustPilot review but i provided all the evidence of their scams and TP returned it. Do NOT USE THIS SCAMMERS! This guys took $100 per month for a few months to provide me with "Chargeback alerts". For that time I received NOT even a single alert. In the meantime i continue to receive chargebacks. Eventually i stopped paying them and requested a refund or proof if they even enrolled me into the chargeback alert service. I received no such evidence. In fact, i started working with another chargeback alert service and since then my ratio dropped from 0.9% to 0%. The new service also confirmed that i was never enrolled into Ethoca or VISA RDR etc. Guess, what. Chargeflow NEVER refunded my money. Their support stopped replying to me long time ago. Be aware, these are real scammers. You will never get the service you pay for.

Lost a fairly straightforward chargeback with this company - a chargeback that should have easily been won! It was an order not received with all proof of receipt attached to the order. Certainly not worth money. I uninstalled and canceled the app as soon as I found out the news that the chargeback was lost.

I just had an amazing video call with Juda from the Chargeflow team — he was super helpful, really friendly, and explained everything clearly. Honestly, top-notch support. Chargeflow isn’t just about winning chargebacks — it also alerts you when a customer might try to scam you or request a chargeback before it even happens. That level of prevention is a game-changer. The commission system is fair — you only pay if the dispute is won, so there’s no risk. Everything is handled in a very professional and honest way. I’m genuinely impressed with the service. Thanks again, Juda!

Chargeflow has totally changed the way we deal with chargebacks. As our Shopify store grew, we were spending way too much time dealing with disputes. Since we started using Chargeflow, it's been pretty much hands-off. Their customer service is also super responsive and helpful. Definitely recommend if you want to save time and stress.

The people at chargeflow are absolutely amazing to work with. They are very quick to respond, will help you with any questions that you may have and the system they use to help you win chargebacks is pretty amazing. The best part about this system is you only get charged if you win. As a business owner i feel that every single business needs this on their website. We all know there are lots of people in the world that are not the most honest and this helps keep them honest and keeps your profits in your pocket. If you are on the fence about using this company, please just go for it. you will not regret it! Thank you Chargeflow!

Seriously, stay away from this app. Don't throw your money away. They don't provide any special service; all they do is gather your data and forward it to the bank, just like you would independently. Their claims of a superior win rate are unsubstantiated. Furthermore, they penalize you with an exorbitant 8% fee if you try to close your account. This app, coupled with its terrible customer service, is not worth your time or money.

Great app, great experience. Handled my first chargeback very smoothly wich resulted in a win right away. Would recommend this app to every merchant on Shopify. Great job guys.

So far so good! Mariane made it clear that I don't get charged unless they win the case for me, in which they'll take 25%. Sounds fair to me! She's been extremely helpful and kind throughout the process, offering to update me through email, which I prefer. What happened: Customer placed and order and then issued a chargeback 40 minutes later before we even got a chance to send her package. She stated that she wasn't able to receive her package. I refunded her but the chargeback sided with the customer anyway so I'm getting hit with a duplicate refund + chargeback fee of $15. I'm looking forward to seeing how effective Chargeflow will be!

I just signed up, and I want to mention chargeback case they put forward with the bank looks very professional and clearly outlines all the facts. They were a great help in getting everything set up. So far, everything is going well.

Chargeflow makes chargebacks so much easier. The app is easy to use and works great. Special thank you to Carina and Anton for the amazing customer service!