These are scammers, don't even think about installing their app. I installed the app, didn't use it for anything, and they immediately charged me $10, which Shopify tried to withdraw from my card. I wrote to support and asked them to give me a $10 credit so they would cancel the charge. I had to pay this amount along with other apps. Don't even think about using this app. They will charge you any amount and then you will have to pay it. They are scammers. Photo Evidence: https://prnt.sc/FK4JxobI4YF0

These guys are great! I didn’t realize how helpful this app could be, and I’m really sorry I didn’t install it earlier. Thank you so much, team!

They aren't the cheapest but their customer service is totally on point and that's why I have stuck with them. Excellent Service and Support! Thanks for the help Jason!

Horrendous service, lies and dishonesty.. They claim to be experts in challenging chargebacks, from my expereince they don't make any difference to taking charge of the chargeback yourself. Worse part is if you and the customer do come to an agreement to void the chargeback you will still lose out the 25% rate... They claim they have good software, yet when i asked them not to challenge paypal disputes on my behalf they claimed it would fine.. but when i won any myself they started billing me straight away!... saving the worst till last.. so if you wish to leave, they will ask you to pay 8% commission on all open disputes.. the way they spin it is you would pay 25% if you won so we are giving you a cheaper alternative.. Kindly stay away and manage disputes yourself, you will save a lot of time and money.

2 stars for the 2 cases you have won out of the many. Other cases should have been won easily but did not. They promise refunds on some but never follow through. Offered 6 months no fees and still getting fees.

Horrible experience with this company. We had a win rate of around 30% and they do not even reach out to remind you to submit additional information that can be helpful, they just submit a prompt from chatGPT and call it a day. You're better off submitting more compelling evidence yourself, on top of that we were charged an 8% cancellation fee.

Chargeflow has been an essential addition to our business, it’s truly a must-have for any Shopify store that wants to protect revenue and save time dealing with chargebacks. The system works flawlessly and gives peace of mind knowing everything is handled professionally. Their customer support is exceptional. Cassie has been amazing, always available, responsive, and incredibly professional in guiding us through every step. It’s rare to find such dedicated service these days. Highly recommend Chargeflow to all merchants who value efficiency, automation, and reliable protection.

Ce sera un plaisir de laisser une évaluation 5 étoiles. Votre accompagnement a été exemplaire et je suis très satisfait du service offert par votre équipe. Merci encore pour votre soutien

I couldn’t be happier with our experience using Chargeflow. As an eCommerce merchant, dealing with chargebacks used to drain time, energy, and revenue—but with Chargeflow we’ve turned the tables. From day one, the setup was seamless. Chargeflow’s team helped get us connected quickly (we’re using Shopify and Stripe) and we were up and running in virtually no time. Their one-click integration and automated workflows mean we’re no longer bogged down in tedious dispute paperwork.

I was sold into Chargeflow Prevent, under the impression it would help with chargeback prevention, but it’s been a nightmare. The costs are completely intransparent—I was hit with charges for chargebacks, chargeback fees to both the bank AND to Chargeflow. When I reached out for clarity, I received no response. I tried cancelling the service, but instead of processing my cancellation, they re-enrolled me without explanation. Billing team doesn't respond at all. I'm still getting charged daily despite my attempts to cancel. This feels like a scam. Do not trust them—avoid at all costs!

App is alright. Won only a couple cases so far and the prevent does not seem to be working 100% yet. Will update later after more use.

Highly recommended to install for any Shopify stores. Excellent support, fast and helpful replies, and I want to highlight Jason for his support with our queries, disputes and app configurations. Most importantly, we're now winning back ridiculous chargebacks that we've unfairly lost to in the past.

Very good support, we didnt know how to use the app, but now since the support helped us we understood how nice this software is with all the features it contains.

The best app if you are a serious seller! Finally im winning the disputes. Im so happy with the customer service.

We have lost every single one that was from them so for us they have a 0% win rate. Also the "prevent" does literally nothing. Just a blank page and orders or alerts are not shown at all. Ill be honest i am surprised we still even have this app but there are pending chargebacks so have to wait. You are honestly better just doing it yourself as you will have more wins and you know what will actually be submitted. Getting this type of information from them is impossible and they do not send you the decision letter or information on why.

My experience with the app and the support team has been good so far. The team has been responsive and helpful for setup and when I needed assistance. I’m hoping they can also help me with handling chargebacks from fraudulent customers, which would make the app even more valuable.

Uninstall immediately even FREE Plan. Auto submit chargeback to Shopify without key evidence cause our cases lost. First time try chargeflow, first then we lost. Now buyer get our free product without return, and we lost both money and good + 15usd chargeback fee, we will do our own document for now

So far so good. Onboarding was easy and intuitive. I scheduled a support call to make sure I had done everything correctly, and am happy that I did - Juda helped me to add several more integrations! No new chargebacks yet, so we'll see how things go in the future

ChargeFlow is an amazing app and it's providing great services. Carla and Jason helped us in setting it up properly. It automates the dispute process, prevents chargebacks and hopefully will be a great help for our business to prevent fraudulent chargebacks while maintaining a steady growth. Thanks a lot, ChargeFlow Team, especially Carla and Jason. Keep it up.

Great experience using Chargeflow, hardly any chargebacks going through and great customer support. Always got a response within 12 hours about any kind of issue. Highly recommend!!