Works great, lots of customization options for fighting chargebacks. They are flexible to help with specific requests to accommodate your company needs. Nice staff, always willing to help. Proactive account manager. Would recommend!

The customer service was great and very helpful. I feel very secure in knowing that Chargeflow will be an asset to my business.

I had a good onboarding experience with Dave and initially everything seemed very positive. The dashboard looked polished, functional, and easy to follow, which gave us confidence at the start. However, shortly after onboarding, our chargebacks began accumulating to around 50, something our company had never experienced before. At the same time, we began losing chargeback cases at a much higher rate than we had previously. The biggest issue was that the dashboard data was not accurate. While it displayed multiple pie charts and graphs showing disputes recovered, won, and lost, the figures were significantly different from our actual real-world results. This made the reporting extremely misleading and difficult to trust. On top of that, the customer service team instructed us to make changes in Shopify that simply did not exist, which added to the confusion and frustration. Overall, we are very disappointed with our experience using Chargeflow. While the onboarding and UI initially looked promising, the inaccurate reporting, methods and lack of reliable support ultimately made the platform unworkable for us.

Great experience so far. Chargeflow has been very helpful with account setup and explaining the chargeback process clearly. The support team is responsive and professional, and the account review gave useful insights. Looking forward to continuing using the service.

Aubrey was incredibly helpful throughout the entire Chargeflow setup process. She explained everything clearly, was very patient with my questions, and made sure the system was configured correctly for my Shopify store. What I appreciated most was how responsive and supportive she was — it felt like she genuinely cared about getting things right rather than rushing through it. The setup is now clear, organised, and gives me much more confidence handling chargebacks going forward. Highly recommend her support. Thank you again!

Customerservice was quick and informative. Prevents alot of chargebacks what saves my shopify payments.

The help from the team was good everything is setup now, having my first chargeback. Let's hope for the best

Chargeflow is one of the best apps for mitigating chargebacks. Amazing support agents as well, thank you so much!

Since we implemented this app, we lost all the chargebacks we got. Comparatively with before where we used to win about 30-40% of the cases

Very poor app in my opinion, we installed this after all the sales talk that we win 95%+ of chargebacks, i think that is total nonsense, i had 3 chargebacks and only one was won, even that was down to me sorting out with customer... despite that they will then still take a fee claiming that they prepared the response already. in my opinion its a poor operation and not something anyone should really take seriously.

Great experience with customer service, Carla was able to resolve my questions regarding account integrations swiftly. Very helpful, thank you.

I have been in contact with several people from the team since 2024 regarding different issues, and I can honestly say they are super friendly, responsive and helpful. The app is super easy to use. In short I love working with Chargeflow.

Carina was the greatest!! It was easy to reach her and get connected with the chat box, she was incredibly responsive and made the entire process simple. She helped us a lot with submitting evidence for our dispute, and she even reached out and kept us updated a few days later when the team uploaded our evidence to our case! Will be leaning on her for any help we may encounter. Thank You Carina.

Great app, it has always served me very well and is very useful for those who are scaling and want a more robust operation.

Jason has been a huge help when it comes to setting up the app. The communication was 5* and gave me some tips as well on how I should take full advantage of the app!

Best support ever! The team is efficient, fast, and genuinely kind. They explain everything clearly and are always available when needed. Couldn’t ask for better service

Chargeflow has been a huge time-saver for my store. Their automated dispute handling is incredibly smooth and removes all the stress of dealing with chargebacks manually. The evidence files they generate are professional, detailed, and always submitted on time — something that used to take me hours every week. Their support team is extremely helpful, fast, and friendly. They really care about merchants and go the extra mile to assist. If you’re a Shopify merchant dealing with disputes, this app is absolutely a must-have. It saves time, increases your win rate, and gives you complete peace of mind. Highly recommended

Really impressed with this app. The setup was super simple, the interface is easy to use, and the support team is actually great. The chargeback alerts and fraud tools work well and the pricing is fair. Overall, a very solid app and IMHO worth having in your store

Carla was very knowledgeable and patient helping me with a few questions and concerns I had . I felt understood and valued as a customer! I definitely recommend charge flow to anyone in business! Thank you for an amazing experience!

The support of ChargeFlow is truly skilled and helping. They help me a lot to setup everything, and it went smoothly - one of the best online service !! Special thanks to Cassie that supported a lot and was very patient.