Very poor app in my opinion, we installed this after all the sales talk that we win 95%+ of chargebacks, i think that is total nonsense, i had 3 chargebacks and only one was won, even that was down to me sorting out with customer... despite that they will then still take a fee claiming that they prepared the response already. in my opinion its a poor operation and not something anyone should really take seriously.

Great experience with customer service, Carla was able to resolve my questions regarding account integrations swiftly. Very helpful, thank you.

I have been in contact with several people from the team since 2024 regarding different issues, and I can honestly say they are super friendly, responsive and helpful. The app is super easy to use. In short I love working with Chargeflow.

Carina was the greatest!! It was easy to reach her and get connected with the chat box, she was incredibly responsive and made the entire process simple. She helped us a lot with submitting evidence for our dispute, and she even reached out and kept us updated a few days later when the team uploaded our evidence to our case! Will be leaning on her for any help we may encounter. Thank You Carina.

Great app, it has always served me very well and is very useful for those who are scaling and want a more robust operation.

Jason has been a huge help when it comes to setting up the app. The communication was 5* and gave me some tips as well on how I should take full advantage of the app!

Best support ever! The team is efficient, fast, and genuinely kind. They explain everything clearly and are always available when needed. Couldn’t ask for better service

Chargeflow has been a huge time-saver for my store. Their automated dispute handling is incredibly smooth and removes all the stress of dealing with chargebacks manually. The evidence files they generate are professional, detailed, and always submitted on time — something that used to take me hours every week. Their support team is extremely helpful, fast, and friendly. They really care about merchants and go the extra mile to assist. If you’re a Shopify merchant dealing with disputes, this app is absolutely a must-have. It saves time, increases your win rate, and gives you complete peace of mind. Highly recommended

Really impressed with this app. The setup was super simple, the interface is easy to use, and the support team is actually great. The chargeback alerts and fraud tools work well and the pricing is fair. Overall, a very solid app and IMHO worth having in your store

Carla was very knowledgeable and patient helping me with a few questions and concerns I had . I felt understood and valued as a customer! I definitely recommend charge flow to anyone in business! Thank you for an amazing experience!

The support of ChargeFlow is truly skilled and helping. They help me a lot to setup everything, and it went smoothly - one of the best online service !! Special thanks to Cassie that supported a lot and was very patient.

Chargeflow’s defenses make no sense. They’re extremely basic and usually just repeat the same line: “the customer didn’t follow our terms and policy.” They don’t analyze the case, they don’t check the details, and in my experience, they even got the disputed amount wrong. It’s obviously a copy-and-paste defense. Unless you sell cheap products in huge volumes and don’t care about the outcome of your disputes, stay away from this app. If you want a proper defense, you’re much better off doing it yourself. Just upload the customer’s conversation and order details into ChatGPT and have it generate a solid dispute response for you.

Trying to charge me for a Chargeback that was resolved with using police and not able to get a hold of anyone. Scheduled a call and no one joined.

Initially, we had a small misunderstanding, but the support team is working on resolving everything. Thanks.

I installed this application on 11/23/2025, and within just 24 hours, I was shocked to find unauthorized charges totaling over $1000—$829.70, $34.70, and $100. I never used the app and hadn’t even linked my Stripe account properly. This is outright theft! I urge everyone to beware of this application. I am taking immediate action by contacting my bank to recover my money and reporting this fraudulent activity. Do not trust this app; it is a scam that takes advantage of users!

All around five star experience, Mariane went above and beyond to be helpful. I look forward to working with this company.

Review updates: Below, the app left a review saying that it won the case on request, which is blatant nonsense. I did not use their services. This case was not won here; the customer received the goods and withdrew the dispute himself, saying that he had received the goods. I have never seen such blatant nonsense. They will simply steal your money and lie brazenly. These are scammers, don't even think about installing their app. I installed the app, didn't use it for anything, and they immediately charged me $10, which Shopify tried to withdraw from my card. I wrote to support and asked them to give me a $10 credit so they would cancel the charge. I had to pay this amount along with other apps. Don't even think about using this app. They will charge you any amount and then you will have to pay it. They are scammers. Photo Evidence: https://prnt.sc/FK4JxobI4YF0

These are scammers, don't even think about installing their app. I installed the app, didn't use it for anything, and they immediately charged me $10, which Shopify tried to withdraw from my card. I wrote to support and asked them to give me a $10 credit so they would cancel the charge. I had to pay this amount along with other apps. Don't even think about using this app. They will charge you any amount and then you will have to pay it. They are scammers. Photo Evidence: https://prnt.sc/FK4JxobI4YF0

These guys are great! I didn’t realize how helpful this app could be, and I’m really sorry I didn’t install it earlier. Thank you so much, team!

They aren't the cheapest but their customer service is totally on point and that's why I have stuck with them. Excellent Service and Support! Thanks for the help Jason!