Maria was so kind, professional, detail oriented, understanding and on the ball with getting my matter sorted out asap! Quick and to the point. I so appreciate her assistance in the matter. More reps are needed like her. Reps like her hold up the integrity of an app like this. Thanks again!

Life savers, highly recommend. Support is responsive within a couple of minutes for me every time. Don't let the frauds take your hard-earned money and products for free. Chargeflow is GREAT

Extremely Professional and very informative .I can say clearly that Maria is my favourite POC . Thanks for the great work 5 stars

These are real scammers ! Do not trust them! I paid them for chargeback alerts for months. They didn't catch even a single chargeback and i canceled the service and requested a refund. I also confirmed with another provider that i was never enrolled into Ethoca or Verifi as they promised. Guess what, when i provided proof and requested refund they stopped answering. Do not trust this scammers! I'm dedicating 1 hour of my time every month to make people aware of this guys in order to stop them scamming people in the future!

SCAM ALERT! Edit: They also tried to take down my TrustPilot review but i provided all the evidence of their scams and TP returned it. Do NOT USE THIS SCAMMERS! This guys took $100 per month for a few months to provide me with "Chargeback alerts". For that time I received NOT even a single alert. In the meantime i continue to receive chargebacks. Eventually i stopped paying them and requested a refund or proof if they even enrolled me into the chargeback alert service. I received no such evidence. In fact, i started working with another chargeback alert service and since then my ratio dropped from 0.9% to 0%. The new service also confirmed that i was never enrolled into Ethoca or VISA RDR etc. Guess, what. Chargeflow NEVER refunded my money. Their support stopped replying to me long time ago. Be aware, these are real scammers. You will never get the service you pay for.

Lost a fairly straightforward chargeback with this company - a chargeback that should have easily been won! It was an order not received with all proof of receipt attached to the order. Certainly not worth money. I uninstalled and canceled the app as soon as I found out the news that the chargeback was lost.

I just had an amazing video call with Juda from the Chargeflow team — he was super helpful, really friendly, and explained everything clearly. Honestly, top-notch support. Chargeflow isn’t just about winning chargebacks — it also alerts you when a customer might try to scam you or request a chargeback before it even happens. That level of prevention is a game-changer. The commission system is fair — you only pay if the dispute is won, so there’s no risk. Everything is handled in a very professional and honest way. I’m genuinely impressed with the service. Thanks again, Juda!

Chargeflow has totally changed the way we deal with chargebacks. As our Shopify store grew, we were spending way too much time dealing with disputes. Since we started using Chargeflow, it's been pretty much hands-off. Their customer service is also super responsive and helpful. Definitely recommend if you want to save time and stress.

The people at chargeflow are absolutely amazing to work with. They are very quick to respond, will help you with any questions that you may have and the system they use to help you win chargebacks is pretty amazing. The best part about this system is you only get charged if you win. As a business owner i feel that every single business needs this on their website. We all know there are lots of people in the world that are not the most honest and this helps keep them honest and keeps your profits in your pocket. If you are on the fence about using this company, please just go for it. you will not regret it! Thank you Chargeflow!

Seriously, stay away from this app. Don't throw your money away. They don't provide any special service; all they do is gather your data and forward it to the bank, just like you would independently. Their claims of a superior win rate are unsubstantiated. Furthermore, they penalize you with an exorbitant 8% fee if you try to close your account. This app, coupled with its terrible customer service, is not worth your time or money.

Great app, great experience. Handled my first chargeback very smoothly wich resulted in a win right away. Would recommend this app to every merchant on Shopify. Great job guys.

So far so good! Mariane made it clear that I don't get charged unless they win the case for me, in which they'll take 25%. Sounds fair to me! She's been extremely helpful and kind throughout the process, offering to update me through email, which I prefer. What happened: Customer placed and order and then issued a chargeback 40 minutes later before we even got a chance to send her package. She stated that she wasn't able to receive her package. I refunded her but the chargeback sided with the customer anyway so I'm getting hit with a duplicate refund + chargeback fee of $15. I'm looking forward to seeing how effective Chargeflow will be!

I just signed up, and I want to mention chargeback case they put forward with the bank looks very professional and clearly outlines all the facts. They were a great help in getting everything set up. So far, everything is going well.

Chargeflow makes chargebacks so much easier. The app is easy to use and works great. Special thank you to Carina and Anton for the amazing customer service!

very helpful and good understanding . i hope that i win with chargeback cause now they fighting for it. thanks for good service

Super helpful product, that makes dealing with chargebacks smooth and low stress. I would recommend adding Chargeflow to any shopify store

I had important documents I included, and during the dispute they did not include this even though it was uploaded properly. And they were not able to add them after. If the documents were not accepted, their should be a warning message.

They've been really helpful helping me understand my situation and the chargebacks I'm facing. And they always willing to answer my questions pretty quickly and to help me. I'm sure they'll be able to help me with my disputes.

I had already left a one-star review, but I deleted it because they refunded me and promised things would be resolved. Unfortunately, I’m back because nothing has changed. Chargeflow offered “no charge until December 31, 2024”, but they kept charging me even after I deleted the app in January. Now it’s April and I’m still getting charged €90–€100 every month, with no clear explanation. In 2025, I only won one chargeback, so I have no idea where these fees are coming from. Stay far away from this app – it’s misleading, overpriced, and dishonest. I will do everything I can to report them to Shopify and make sure no other merchants fall into the same trap.

I would recommend this app to anyone that does not want to internally and manually manage disputes for their store. I continue to be impressed with the advancements and new upgrades that they are constantly releasing to improve dispute management. I have worked with a lost of dispute management apps and this is by far the most user friendly. Our rep, Boaz, has been so easy to work with and is always great at helping me solve any problems or answer questions that come up. I am most recently impressed with being able to see repeat offenders across all of our different MIDs, how easy Chargeflow alerts was to activate and get started to help us reduce our dispute rate, and their new integration that partners with our smaller payment gateways of TRX and Maverick. You will not be disappointed by this team and the work they do.