First time user and Carina was extremely helpful in explaining how things with my first case and providing useful tips. Very happy with their service.

Jason has been a great help, providing clear answers instead of just sending a reference link, which is what most chat customer support services usually do

The support team was super helpful. Jason walked me through everything step by step and really made sure I understood. He even gave me some extra tips on how to get more out of the software, which I really appreciated. Overall, just a great experience.

Customer service responds insanely quick and actually helps instead of giving useless answers like most customer service in shopify apps. Literally had a perfect experience with this app and will continue to use it for SURE.

First time try chargeflow, first then we lost. Now buyer get our free product without return, and we lost both money and good + 15usd chargeback fee, we will do our own document for now

Great App to reduce your chance on losing a chargeback, win more than usual. great customer support too

Maria saved my sanity Just had my first chargeback on a digital product and honestly I was freaking out. Had no idea what I was doing and felt completely screwed. Maria from support was incredible. She didn't just give me generic advice - she actually looked at my specific case and explained exactly what evidence would work for digital products. She even spotted some red flags I totally missed about the customer. What really stood out was how patient she was. I was pretty stressed and asking a million questions, but she walked me through everything step by step. Even helped me set up the automation settings so I don't mess up future cases. She gave me real prevention tips that actually make sense for my business. Not just "add more security" but specific stuff like email verification tools and what to watch out for. I was honestly devastated thinking this chargeback thing would kill my business, but Maria made me feel like I actually have a fighting chance. The fact that you only pay if they win the case is pretty awesome too. If you sell digital stuff and are worried about chargebacks, definitely get this. Having someone like Maria in your corner makes all the difference. Thanks Maria!

Chargeflow has an outstanding customer support team! They’re super responsive, professional, and always quick to find effective solutions. Truly a reliable and smooth experience.

I haven’t had to use Chargeflow to fight a chargeback yet, but I’m already impressed with the level of support and setup they’ve provided. Their team helped ensure everything was configured correctly from the start, giving me confidence that I’ll be covered if and when a chargeback happens. What I really like is knowing that their AI-powered system can handle disputes automatically, saving me from the time-consuming process of building evidence myself. It feels like a safety net for my business, one that’s proactive, scalable, and performance-based. The dashboard is clear and easy to navigate, and it’s reassuring to have the tools in place for prevention, monitoring, and recovery without needing to be hands-on. Even though I haven’t needed to recover a chargeback yet, having Chargeflow set up gives me peace of mind and lets me focus more on growing my business.

BEST CUSTOMER SERVICE EVER THEY REPLY SO QUICKLY AND DO CALLS WITH YOU, they have helped me so much. Juda has helped Alot.

The application is easy to use, intuitive and simple, I have not used it for a long time due to external issues but I had a problem and at least I know that the customer service is real, close and efficient, they helped me with everything. I would recommend it without problems

Easy to use and generally gets good results. Support, when needed, is excellent, and the reps are very friendly and helpful. Recommended!

this app is a scam, they charge you 25% off the win and $15 on top of that even if you don't win the case, which will also ruin your credit. there are many better apps that only charge 15% and no upfront fee.

had a stressful chargeback situation, and Chargeflow stepped in with professionalism, speed, and incredible support. Carina and the team were transparent, reassuring, and truly went the extra mile to help me through the process. They made it so easy to submit evidence and handled everything from start to finish. It’s rare to find a service that genuinely has your back — and Chargeflow absolutely does. Highly recommend to any business owner looking for peace of mind when it comes to disputes and chargebacks!

I’m truly grateful for the support from the Chargeflow team. They’re always kind, responsive, and take the time to communicate clearly and professionally. It’s such a relief to know they handle disputes with care and expertise. Highly recommended!

Absolutely terrible experience. I installed Chargeflow hoping for help with chargebacks, but quickly realized they add no evidence to disputes. I submitted my own info, and their app left cases completely blank, yet they still claimed they were “handling” the disputes. When I tried to uninstall and cancel, I followed their instructions exactly. Despite this, they charged my credit card $17.03 AFTER I requested termination, claiming an 8% fee for a dispute that was still “under review”—which they did zero work on. On top of that, no refund was issued for the $100 I paid when I first joined for alerts option. I was penalized for wanting to leave the service after only a short time of use, and they never disclosed these hidden fees upfront. Their email responses were dismissive, and even after I made it clear I didn’t need their help and would handle my own disputes, they charged me anyway. If you’re a Shopify store owner. It’s a scammy billing model designed to trap you and charge you even after cancellation. I’ve reported them to Shopify and will be disputing the charges with my bank. I unistalled the app after a few minutes and they still charge me.

The app itself works very well — smooth integration, solid features, no complaints there. But the customer service? Absolutely insane. They harass me daily, even though everything is properly linked with Shopify billing. It’s like they don’t even check before reaching out. And the attitude? Wow. The support team acts like they’re some kind of elite club — full of ego, poor communication, and zero humility. It’s like dealing with a bunch of self-important amateurs who think they’re doing you a favor. I’m giving 1 star for customer service, and honestly, that’s generous. You’ve taken an excellent app and almost ruined the whole experience with this clown-level support. Fix your team’s attitude before they destroy what could’ve been a top-tier product.

Joan was amazing! Super helpful, friendly, and made everything quick and easy. Great customer service!

Maria was so kind, professional, detail oriented, understanding and on the ball with getting my matter sorted out asap! Quick and to the point. I so appreciate her assistance in the matter. More reps are needed like her. Reps like her hold up the integrity of an app like this. Thanks again!

Life savers, highly recommend. Support is responsive within a couple of minutes for me every time. Don't let the frauds take your hard-earned money and products for free. Chargeflow is GREAT