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Customer reviews: Chargeflow Prevent Chargebacks

Develop by Shopify

Reviews (305)

Overall rating
4.8

What Merchants Think

Overall, "Chargeflow Dispute Chargebacks" receives high praise from merchants for its effectiveness in simplifying the chargeback management process. Many merchants commend the app for its ability to save time and automate dispute processes, resulting in a positive return on investment. The customer service team, particularly individuals like Boaz, Mariane, and Maria, is frequently highlighted for their responsiveness and dedication to resolving issues, which adds significant value to the overall user experience. However, some merchants express concerns about hidden fees and inconsistencies in the billing process, which has led to dissatisfaction among a few users.

Key Strengths

  • Automated chargeback management saves time and improves efficiency.
  • Responsive and helpful customer service team.
  • Easy-to-use platform with a user-friendly interface.
  • Effective in increasing chargeback dispute win rates.
  • Seamless onboarding and integration process.

Common Concerns

  • Reports of hidden fees and unclear billing practices.
  • Occasional lapses in communication and customer service follow-up.
  • Quality of chargeback response documentation could be improved.
  • Some merchants experienced issues with account setup and maintenance.

Final Thoughts

"Chargeflow Dispute Chargebacks" is generally well-received by those who use it, primarily due to its automation capabilities and supportive customer service team. It is recommended for e-commerce businesses looking to streamline their chargeback management. While many users find it significantly beneficial, potential users should be aware of possible billing issues and ensure they have transparent communication with the company to optimize their experience with the app.

Spectres

Oct 17, 2025  on Shopify

Highly recommended to install for any Shopify stores. Excellent support, fast and helpful replies, and I want to highlight Jason for his support with our queries, disputes and app configurations. Most importantly, we're now winning back ridiculous chargebacks that we've unfairly lost to in the past.

Victo DE

Oct 14, 2025  on Shopify

surreal o aplicativo!

Sainava

Oct 14, 2025  on Shopify

Very good support, we didnt know how to use the app, but now since the support helped us we understood how nice this software is with all the features it contains.

WILLIAM ÉDOUARD

Oct 14, 2025  on Shopify

scarecartel

Oct 13, 2025  on Shopify

wonderful expierence with Maria

Bébé et Bambin

Oct 12, 2025  on Shopify

Great!

Dynasty Ecom

Oct 07, 2025  on Shopify

The best app if you are a serious seller! Finally im winning the disputes. Im so happy with the customer service.

AVLE

Oct 03, 2025  on Shopify

Solarie

Oct 02, 2025  on Shopify

Amazing support. Super knowledgable & patient.

CoinGems

Oct 02, 2025  on Shopify

My experience with the app and the support team has been good so far. The team has been responsive and helpful for setup and when I needed assistance. I’m hoping they can also help me with handling chargebacks from fraudulent customers, which would make the app even more valuable.

Core Fabrics

Sep 30, 2025  on Shopify

So far so good. Onboarding was easy and intuitive. I scheduled a support call to make sure I had done everything correctly, and am happy that I did - Juda helped me to add several more integrations! No new chargebacks yet, so we'll see how things go in the future

VAYOME

Sep 30, 2025  on Shopify

ChargeFlow is an amazing app and it's providing great services. Carla and Jason helped us in setting it up properly. It automates the dispute process, prevents chargebacks and hopefully will be a great help for our business to prevent fraudulent chargebacks while maintaining a steady growth. Thanks a lot, ChargeFlow Team, especially Carla and Jason. Keep it up.

ParkAvenue

Sep 29, 2025  on Shopify

Great experience using Chargeflow, hardly any chargebacks going through and great customer support. Always got a response within 12 hours about any kind of issue. Highly recommend!!

Wooloa

Sep 26, 2025  on Shopify

First time user and Carina was extremely helpful in explaining how things with my first case and providing useful tips. Very happy with their service.

Fivast

Sep 25, 2025  on Shopify

amazing disputer and amazing support

Hokkaido Uni Shop

Sep 25, 2025  on Shopify

Jason has been a great help, providing clear answers instead of just sending a reference link, which is what most chat customer support services usually do

Cuprul

Sep 24, 2025  on Shopify

My Store

Sep 23, 2025  on Shopify

GolFix

Sep 23, 2025  on Shopify

Bando

Sep 23, 2025  on Shopify

The support team was super helpful. Jason walked me through everything step by step and really made sure I understood. He even gave me some extra tips on how to get more out of the software, which I really appreciated. Overall, just a great experience.

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