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Customer reviews: Chargeflow Prevent Chargebacks

Develop by Shopify

Reviews (350)

Overall rating
4.7

What Merchants Think

Overall, "Chargeflow Dispute Chargebacks" receives high praise from merchants for its effectiveness in simplifying the chargeback management process. Many merchants commend the app for its ability to save time and automate dispute processes, resulting in a positive return on investment. The customer service team, particularly individuals like Boaz, Mariane, and Maria, is frequently highlighted for their responsiveness and dedication to resolving issues, which adds significant value to the overall user experience. However, some merchants express concerns about hidden fees and inconsistencies in the billing process, which has led to dissatisfaction among a few users.

Key Strengths

  • Automated chargeback management saves time and improves efficiency.
  • Responsive and helpful customer service team.
  • Easy-to-use platform with a user-friendly interface.
  • Effective in increasing chargeback dispute win rates.
  • Seamless onboarding and integration process.

Common Concerns

  • Reports of hidden fees and unclear billing practices.
  • Occasional lapses in communication and customer service follow-up.
  • Quality of chargeback response documentation could be improved.
  • Some merchants experienced issues with account setup and maintenance.

Final Thoughts

"Chargeflow Dispute Chargebacks" is generally well-received by those who use it, primarily due to its automation capabilities and supportive customer service team. It is recommended for e-commerce businesses looking to streamline their chargeback management. While many users find it significantly beneficial, potential users should be aware of possible billing issues and ensure they have transparent communication with the company to optimize their experience with the app.

The Broad Store

Jan 29, 2026  on Shopify

Works great, lots of customization options for fighting chargebacks. They are flexible to help with specific requests to accommodate your company needs. Nice staff, always willing to help. Proactive account manager. Would recommend!

Psychic Samira

Jan 26, 2026  on Shopify

Jason is super helpful giving us really good support. Really happy so far

BvBvoTwu SuperMarket

Jan 26, 2026  on Shopify

The customer service was great and very helpful. I feel very secure in knowing that Chargeflow will be an asset to my business.

SAFARA-LONDON

Jan 21, 2026  on Shopify

Really good customer service

Olivia Label

Jan 21, 2026  on Shopify

Good service. Nice platform

Oloro

Jan 20, 2026  on Shopify

Great experience so far. Chargeflow has been very helpful with account setup and explaining the chargeback process clearly. The support team is responsive and professional, and the account review gave useful insights. Looking forward to continuing using the service.

Mitrophics

Jan 20, 2026  on Shopify

Aubrey was incredibly helpful throughout the entire Chargeflow setup process. She explained everything clearly, was very patient with my questions, and made sure the system was configured correctly for my Shopify store. What I appreciated most was how responsive and supportive she was — it felt like she genuinely cared about getting things right rather than rushing through it. The setup is now clear, organised, and gives me much more confidence handling chargebacks going forward. Highly recommend her support. Thank you again!

Madison May Boutique

Jan 20, 2026  on Shopify

Customerservice was quick and informative. Prevents alot of chargebacks what saves my shopify payments.

Stark Tech

Jan 19, 2026  on Shopify

The help from the team was good everything is setup now, having my first chargeback. Let's hope for the best

Happy Hoo

Jan 17, 2026  on Shopify

Chargeflow is one of the best apps for mitigating chargebacks. Amazing support agents as well, thank you so much!

Zenzasion

Jan 17, 2026  on Shopify

Great customer service

Venus Puppy

Jan 17, 2026  on Shopify

the support from this app is insane. quick responses and helps a lot

LINE2EMS

Jan 14, 2026  on Shopify

Evaberry

Jan 14, 2026  on Shopify

Good and quick communication!

us.ruler.attire

Jan 13, 2026  on Shopify

Great app to handle chargebacks.

Hoodie Haven

Jan 08, 2026  on Shopify

Yoga Strong

Jan 06, 2026  on Shopify

easy to use, great customer service, quick to reply!

THE KRIPT

Dec 30, 2025  on Shopify

Seladi

Dec 28, 2025  on Shopify

very good support easy to set up

NileSands

Dec 17, 2025  on Shopify

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