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Customer reviews: Chargeflow Dispute Chargebacks

Reviews (263)

Overall rating
4.7

What Merchants Think

Overall, "Chargeflow Dispute Chargebacks" receives high praise from merchants for its effectiveness in simplifying the chargeback management process. Many merchants commend the app for its ability to save time and automate dispute processes, resulting in a positive return on investment. The customer service team, particularly individuals like Boaz, Mariane, and Maria, is frequently highlighted for their responsiveness and dedication to resolving issues, which adds significant value to the overall user experience. However, some merchants express concerns about hidden fees and inconsistencies in the billing process, which has led to dissatisfaction among a few users.

Key Strengths

  • Automated chargeback management saves time and improves efficiency.
  • Responsive and helpful customer service team.
  • Easy-to-use platform with a user-friendly interface.
  • Effective in increasing chargeback dispute win rates.
  • Seamless onboarding and integration process.

Common Concerns

  • Reports of hidden fees and unclear billing practices.
  • Occasional lapses in communication and customer service follow-up.
  • Quality of chargeback response documentation could be improved.
  • Some merchants experienced issues with account setup and maintenance.

Final Thoughts

"Chargeflow Dispute Chargebacks" is generally well-received by those who use it, primarily due to its automation capabilities and supportive customer service team. It is recommended for e-commerce businesses looking to streamline their chargeback management. While many users find it significantly beneficial, potential users should be aware of possible billing issues and ensure they have transparent communication with the company to optimize their experience with the app.

RFModWatches

Jun 03, 2025  on Shopify

I just had an amazing video call with Juda from the Chargeflow team — he was super helpful, really friendly, and explained everything clearly. Honestly, top-notch support. Chargeflow isn’t just about winning chargebacks — it also alerts you when a customer might try to scam you or request a chargeback before it even happens. That level of prevention is a game-changer. The commission system is fair — you only pay if the dispute is won, so there’s no risk. Everything is handled in a very professional and honest way. I’m genuinely impressed with the service. Thanks again, Juda!

PAWGUARDIAN EN

Jun 03, 2025  on Shopify

Very satisfied with this app. Very great support!!

Mizu Lab

May 28, 2025  on Shopify

Chargeflow has totally changed the way we deal with chargebacks. As our Shopify store grew, we were spending way too much time dealing with disputes. Since we started using Chargeflow, it's been pretty much hands-off. Their customer service is also super responsive and helpful. Definitely recommend if you want to save time and stress.

FANG NYC

May 27, 2025  on Shopify

DDP Motorsports

May 27, 2025  on Shopify

The people at chargeflow are absolutely amazing to work with. They are very quick to respond, will help you with any questions that you may have and the system they use to help you win chargebacks is pretty amazing. The best part about this system is you only get charged if you win. As a business owner i feel that every single business needs this on their website. We all know there are lots of people in the world that are not the most honest and this helps keep them honest and keeps your profits in your pocket. If you are on the fence about using this company, please just go for it. you will not regret it! Thank you Chargeflow!

Temis

May 26, 2025  on Shopify

The app and support is very well I really recomend it.

Fiorra

May 26, 2025  on Shopify

Great app, great experience. Handled my first chargeback very smoothly wich resulted in a win right away. Would recommend this app to every merchant on Shopify. Great job guys.

American Tall

May 21, 2025  on Shopify

Mariane was very quick and helpful while answering to my queries. Great support experience.

Function of Vex

May 19, 2025  on Shopify

So far so good! Mariane made it clear that I don't get charged unless they win the case for me, in which they'll take 25%. Sounds fair to me! She's been extremely helpful and kind throughout the process, offering to update me through email, which I prefer. What happened: Customer placed and order and then issued a chargeback 40 minutes later before we even got a chance to send her package. She stated that she wasn't able to receive her package. I refunded her but the chargeback sided with the customer anyway so I'm getting hit with a duplicate refund + chargeback fee of $15. I'm looking forward to seeing how effective Chargeflow will be!

BulkBully Supplements

May 19, 2025  on Shopify

I just signed up, and I want to mention chargeback case they put forward with the bank looks very professional and clearly outlines all the facts. They were a great help in getting everything set up. So far, everything is going well.

VitaFluxx

May 16, 2025  on Shopify

Very helpful app. Especially big thank you Aubrey for help to setup my account

HOLBORN LONDON

May 16, 2025  on Shopify

The communication and guidance was so good by mariane she was quick and professional

Sonic Brush®

May 15, 2025  on Shopify

Chargeflow makes chargebacks so much easier. The app is easy to use and works great. Special thank you to Carina and Anton for the amazing customer service!

Stroke Glove

May 10, 2025  on Shopify

FOHR™

May 08, 2025  on Shopify

Service client au top

Brocelles

Apr 29, 2025  on Shopify

very helpful and good understanding . i hope that i win with chargeback cause now they fighting for it. thanks for good service

BODILE

Apr 29, 2025  on Shopify

Super helpful product, that makes dealing with chargebacks smooth and low stress. I would recommend adding Chargeflow to any shopify store

oeM Garage

Apr 29, 2025  on Shopify

Good customer service, nice software

Donut-Equipment.com

Apr 24, 2025  on Shopify

The rep was very professional, polite, and efficient.

SUPERIOR SHOP

Apr 23, 2025  on Shopify

trying the app out so far its working out good

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