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Customer reviews: Chargeflow Dispute Chargebacks

Reviews (305)

Overall rating
4.7

What Merchants Think

Overall, "Chargeflow Dispute Chargebacks" receives high praise from merchants for its effectiveness in simplifying the chargeback management process. Many merchants commend the app for its ability to save time and automate dispute processes, resulting in a positive return on investment. The customer service team, particularly individuals like Boaz, Mariane, and Maria, is frequently highlighted for their responsiveness and dedication to resolving issues, which adds significant value to the overall user experience. However, some merchants express concerns about hidden fees and inconsistencies in the billing process, which has led to dissatisfaction among a few users.

Key Strengths

  • Automated chargeback management saves time and improves efficiency.
  • Responsive and helpful customer service team.
  • Easy-to-use platform with a user-friendly interface.
  • Effective in increasing chargeback dispute win rates.
  • Seamless onboarding and integration process.

Common Concerns

  • Reports of hidden fees and unclear billing practices.
  • Occasional lapses in communication and customer service follow-up.
  • Quality of chargeback response documentation could be improved.
  • Some merchants experienced issues with account setup and maintenance.

Final Thoughts

"Chargeflow Dispute Chargebacks" is generally well-received by those who use it, primarily due to its automation capabilities and supportive customer service team. It is recommended for e-commerce businesses looking to streamline their chargeback management. While many users find it significantly beneficial, potential users should be aware of possible billing issues and ensure they have transparent communication with the company to optimize their experience with the app.

PulsePlay Tech

Apr 15, 2025  on Shopify

They've been really helpful helping me understand my situation and the chargebacks I'm facing. And they always willing to answer my questions pretty quickly and to help me. I'm sure they'll be able to help me with my disputes.

Veda Naturals

Apr 10, 2025  on Shopify

Really helps save you time to get this automated.

Livingood Daily

Apr 08, 2025  on Shopify

I would recommend this app to anyone that does not want to internally and manually manage disputes for their store. I continue to be impressed with the advancements and new upgrades that they are constantly releasing to improve dispute management. I have worked with a lost of dispute management apps and this is by far the most user friendly. Our rep, Boaz, has been so easy to work with and is always great at helping me solve any problems or answer questions that come up. I am most recently impressed with being able to see repeat offenders across all of our different MIDs, how easy Chargeflow alerts was to activate and get started to help us reduce our dispute rate, and their new integration that partners with our smaller payment gateways of TRX and Maverick. You will not be disappointed by this team and the work they do.

Happy V

Apr 03, 2025  on Shopify

Chargeflow helps us manage chargebacks and respond efficiently.

LOST GEN CLUB

Apr 03, 2025  on Shopify

Great app!

BidXstore

Apr 03, 2025  on Shopify

Super friendly and helpful.I had meeting with Juda, and he took his time to answer all of the questions I had. super, just awesome.

maxora

Mar 30, 2025  on Shopify

If you want to keep your payment processor safe, without holds due to increase of chargebacks when scaling, this is must have app. It also have the alerts feature which refunds the customer before the dispute turns into a chargeback keeping your payment processor dispute rate low. They also handles your disputes, submitting evidence to your payment processor and you are charged a percentage only if the dispute is won. Support is fantastic, Juda makes sure everything is alright if you encounter anything. Just hope on a call with him and he makes sure your needs are fulfilled. If you struggle keeping your dispute rate low this is definitely the best solution!

Leia - Stockholm

Mar 29, 2025  on Shopify

Great Service, if you have any questions just contact their support. Instant reply's. No brainer for any disputes or chargebacks.

Anime Crush

Mar 26, 2025  on Shopify

Amazing customer service. Very patience and helpful

ANOTHERSOLE | SG

Mar 24, 2025  on Shopify

israel founder, rooting for u

TRIBE ORGANICS

Mar 19, 2025  on Shopify

Thank you so much for the assistance

GlöUup

Mar 19, 2025  on Shopify

Cassandra was great!

Fern Fitness

Mar 18, 2025  on Shopify

Boaz was helped me understand charge flows process and is very clear in communication. I really appreciate his assistance. Highly recommend working with him!

ubiskin

Mar 18, 2025  on Shopify

Chargeflow is a must-have for your Shopify store. Their customer support is fast and reliable, answering questions quickly and handling chargebacks seamlessly. Once you set it up, they take care of everything, so you can focus on running your business without the hassle of disputes.

DramaShare Ministries

Mar 17, 2025  on Shopify

Excellent service and exceptional instructions. It's nice to know they have your back when you need them most.

Wide Comfort Shoes

Mar 13, 2025  on Shopify

Love using this app.. It saved me countless hours and probably a couple thousand dollars. It's super easy to integrate with payment processors, which means it usually catches everything and I don't have to do much. I would definitely recommend, especially if you're drop shipping from China.

RANAVAT

Mar 13, 2025  on Shopify

The platform is super easy to use, takes the stress out of handling disputes, and saves us lots of time. We love how automated everything is, and the real-time updates keep us in the loop. Additionally, their support team is always quick to help if we need anything.

houswise

Mar 12, 2025  on Shopify

Chic Cart

Mar 10, 2025  on Shopify

Great to have Chargeflow in my shop. Help us a lot with charge back

WellZen

Mar 10, 2025  on Shopify

Very good and fastest support ever seen! Recommended.

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