I’ve been using Disputifier for a few weeks and the support has been outstanding. Chris guided me through setup, answered questions promptly, and shared tips that streamlined my workflow. Every time I needed help, the team responded quickly with clear, step-by-step solutions. If you want a dispute-management tool backed by genuinely caring, knowledgeable support, Disputifier is the way to go.

Good app and excellent customer service. An error had occurred in the app settings, customer service helped me with this perfectly and fixed it for me nicely, the app itself works very well for preventing chargebacks and keeping your dispute rate low, they are definitely the best out there Thanks for the great service Disputifier!

Since partnering with Disputifier, our chargeback management has gone from a stressful time-sink to a seamless, automated process. One of the standout features for us has been the Chargeback Alerts — these alerts have helped us proactively resolve disputes, before they even escalate into full chargebacks. The result? We’ve saved both time and thousands of dollars in revenue that would’ve otherwise been lost. What truly sets Disputifier apart is their automated chargeback responses. Not only is the system easy to integrate, but it also crafts and submits well-structured, data-driven responses that have significantly improved our win ratio. In fact, our success rate has increased more than we expected. It's like having an expert team handling disputes 24/7, without lifting a finger. Another huge plus: accuracy. The system knows which evidence to pull and when to act. No more missed deadlines, no more manual back-and-forth, no more guesswork. Just clean, reliable results.

To be honest, it's technical to set it up. But I'm 100% sure these guys know what they are doing and they want YOU to get the best possible performance and customer experience possible. I love the shipping notifications that tracks every dispute and informs customers automatically. I think this app is undervalued. The features are insane and they do work. I think the UI/UX can be improved a little more. But the service is INSANE. A few meetings with Chris and his 14+ years experience in ecom and everything was set up and running in 30 min. There are alternatives, but they fancy a beautiful UI/UX, I bet their performance is worse than Disputifier. Install this app, ask Chris to do a setup and you are good to go.

Disputifier is easily the best company for handling chargebacks and alerts. I’ve used them across a few stores now, and the experience has been excellent. They’re always quick to answer any questions I have and explain things clearly. Super helpful team they've definitely saved our brand a lot of time, stress, and headaches. 100% recommend their services! 10/10 !!!

How this helpful when it basically reports every 4-5 orders as 'high risk' which are not high risk? I can't imagine the damage it would do to a small business if sellers cancel orders based on this app.

I had a very disappointing experience with the app. The app automatically overcharges for alerts—even when the alerts are mismatched—which led to unexpected costs. Moreover, customer support is virtually non-existent. After onboarding, I found that responses were extremely slow, sometimes only receiving one message per hour or even per day. the app is riddled with bugs. Despite having a set limit that shouldn’t allow refunds for orders above $80, they still processed a refund for a $400 order, no accountability. billing is unclear, they force you to set up minimum limit charge of $90,000 in shopify no option to set a lower limit. basically can empty you acct and then you wait for them to beg for refund.

This app is great, abigail from support is amazing and can help you every step of the way getting integrated! Alerts are a must to protect your payment processing relations

Amazing service. Helped us get our chargebacks way down and Shopify released a hold that they had on over a quarter million dollars from us. Highly recommend this app. Team is super responsive and easy to work with as well!

Awesome support, works really good and has helped a lot with chargebacks so far.. Its only pay per use, so great concept