An excellent experience with the customer support team at Real ID. They were incredibly responsive and handled inquiries about various issues in a timely fashion. They resolved any problems on our website promptly and efficiently. I highly recommend Real ID for their great service!

We are super impressed with Dylan and the Real ID team and functionality. From the start they have been responsive and supportive to help get the software implemented and running smoothly, from introduction/demo and installation support. Recently we requested that they build a Military ID verification feature so that we could verify service peoples for a lifetime discount. A few weeks later the Real ID team had successfully created this feature and yesterday a long standing customer of ours utilized it and now gets the lifetime discount. Again we cant say enough how great the support has been....this is not the case with many apps as we all know.

Customer service is 10/10 and it integrates very nicely with Shopify. Perfect for what we need and again, customer service is top notch.

Initially i was stunned by the pricing, however after sending feedback to the developer, they immediately replied and were very helpful. They went out their way to enable settings and allow be to be on the normal plan with other settings turned on. They replied to emails within a matter of a hour tops, very quick. And app is working perfectly. Will be using them long term

Great app that is essential to my business. The team provides exceptional service with clear and concise information, easy to follow instructions and response time is super quick!

Wir nutzen REAL ID für unseren Verleihservice und können daher auf eine Kaution verzichten. Sowohl wir, als auch die Kunden sind sehr zufrieden. Der Support ist immer sehr freundlich und schnell.

This app was exactly what we were looking for to help combat fraud orders. Customer service has also been tremendously helpful and provided guidance on not only setting up this app but also recommendations on other related processes and flows to make this a seamless experience for our customers and teams. Would highly recommend!

We use REAL ID for 3 of our website properties. For two sites, we use the App to control the sale of regulated goods. For the third, we use it to reduce credit card fraud (e.g. for first-time customers whose billing & shipping does not match). For the regulated goods, the app is incredibly effective and has saved us a tremendous amount of time in employee-customer communication, record storage and so on. It has also eliminated a lot pushback from customers! We used to have trouble asking for ID's by email, but now we rarely if ever have customers question the legitimacy of the process. The App has lots of options and Support or Developer feedback is always fast and helpful. In short, I definitely recommend REAL ID to cut time and costs by dramatically reducing credit card fraud or to easily perform legal requirements having to do with regulated goods. As I say, we are now 3 websites strong with it. Thanks REAL ID team!

We have tried several apps for verifying users in our store and we are confident we chose the right one when going for Real ID. The verification process is really smooth for the users and integrates perfectly with Shopify. More importantly, the Customer Service team is fast and effective in clearing out any doubt we have had and helping us with the set up. I would recommend it 100%

Real ID has really streamlined our old manual process of verifying customer ID's on potential fraud alerts on orders for our Multiple Shopify E-Commerce Stores. It has greatly reduced staffing demands and handle times for our E-Commerce team and has greatly improved our customers satisfaction with the ID verification process. The installation and integration was seamless and simple and launching was a walk in the park with the partnership and support of Dylan Pierce and the rest of the Real ID team. I highly recommend the Real ID app and Dylan Pierce and his team of professionals. Kevin McCollum United RV Center E-Commerce Manager