I'm 90% sure they're a scam. Alert and prevent feature is a definitely scam - I called the customers whom they auto refunded and they were actually enjoying our products! And even the responses they write can be done via shopify itself now! No need for this app - save your time and money folks.

Works great, lots of customization options for fighting chargebacks. They are flexible to help with specific requests to accommodate your company needs. Nice staff, always willing to help. Proactive account manager. Would recommend!

The customer service was great and very helpful. I feel very secure in knowing that Chargeflow will be an asset to my business.

I had a good onboarding experience with Dave and initially everything seemed very positive. The dashboard looked polished, functional, and easy to follow, which gave us confidence at the start. However, shortly after onboarding, our chargebacks began accumulating to around 50, something our company had never experienced before. At the same time, we began losing chargeback cases at a much higher rate than we had previously. The biggest issue was that the dashboard data was not accurate. While it displayed multiple pie charts and graphs showing disputes recovered, won, and lost, the figures were significantly different from our actual real-world results. This made the reporting extremely misleading and difficult to trust. On top of that, the customer service team instructed us to make changes in Shopify that simply did not exist, which added to the confusion and frustration. Overall, we are very disappointed with our experience using Chargeflow. While the onboarding and UI initially looked promising, the inaccurate reporting, methods and lack of reliable support ultimately made the platform unworkable for us.

Great experience so far. Chargeflow has been very helpful with account setup and explaining the chargeback process clearly. The support team is responsive and professional, and the account review gave useful insights. Looking forward to continuing using the service.

Aubrey was incredibly helpful throughout the entire Chargeflow setup process. She explained everything clearly, was very patient with my questions, and made sure the system was configured correctly for my Shopify store. What I appreciated most was how responsive and supportive she was — it felt like she genuinely cared about getting things right rather than rushing through it. The setup is now clear, organised, and gives me much more confidence handling chargebacks going forward. Highly recommend her support. Thank you again!

Customerservice was quick and informative. Prevents alot of chargebacks what saves my shopify payments.

The help from the team was good everything is setup now, having my first chargeback. Let's hope for the best

Chargeflow is one of the best apps for mitigating chargebacks. Amazing support agents as well, thank you so much!

Since we implemented this app, we lost all the chargebacks we got. Comparatively with before where we used to win about 30-40% of the cases