Very poor app in my opinion, we installed this after all the sales talk that we win 95%+ of chargebacks, i think that is total nonsense, i had 3 chargebacks and only one was won, even that was down to me sorting out with customer... despite that they will then still take a fee claiming that they prepared the response already. in my opinion its a poor operation and not something anyone should really take seriously.

Great experience with customer service, Carla was able to resolve my questions regarding account integrations swiftly. Very helpful, thank you.

I have been in contact with several people from the team since 2024 regarding different issues, and I can honestly say they are super friendly, responsive and helpful. The app is super easy to use. In short I love working with Chargeflow.

Carina was the greatest!! It was easy to reach her and get connected with the chat box, she was incredibly responsive and made the entire process simple. She helped us a lot with submitting evidence for our dispute, and she even reached out and kept us updated a few days later when the team uploaded our evidence to our case! Will be leaning on her for any help we may encounter. Thank You Carina.

Great app, it has always served me very well and is very useful for those who are scaling and want a more robust operation.

Jason has been a huge help when it comes to setting up the app. The communication was 5* and gave me some tips as well on how I should take full advantage of the app!

Best support ever! The team is efficient, fast, and genuinely kind. They explain everything clearly and are always available when needed. Couldn’t ask for better service

Chargeflow has been a huge time-saver for my store. Their automated dispute handling is incredibly smooth and removes all the stress of dealing with chargebacks manually. The evidence files they generate are professional, detailed, and always submitted on time — something that used to take me hours every week. Their support team is extremely helpful, fast, and friendly. They really care about merchants and go the extra mile to assist. If you’re a Shopify merchant dealing with disputes, this app is absolutely a must-have. It saves time, increases your win rate, and gives you complete peace of mind. Highly recommended

Really impressed with this app. The setup was super simple, the interface is easy to use, and the support team is actually great. The chargeback alerts and fraud tools work well and the pricing is fair. Overall, a very solid app and IMHO worth having in your store

Carla was very knowledgeable and patient helping me with a few questions and concerns I had . I felt understood and valued as a customer! I definitely recommend charge flow to anyone in business! Thank you for an amazing experience!