The "BTA Appointment Booking App" receives predominantly positive feedback from businesses using it for booking and scheduling needs across various industries. Merchants appreciate the app's powerful functionality, ease of integration, and especially commend its outstanding customer support. While most users express satisfaction with the app's features and benefits, a few have reported occasional technical challenges and wish for improvements in user-friendliness.
Key Strengths
Excellent customer service, highlighted by timely, friendly, and solution-oriented support, especially by team members like D'Angelo and Sisco.
Easy integration with platforms such as Shopify, facilitating seamless booking experiences for end-users.
Comprehensive features that support diverse business needs, including classes, events, and rentals.
Highly customizable, allowing businesses to tailor functionalities to specific needs.
Reliable and efficient in handling large volumes of booking transactions.
Common Concerns
Some users find the admin dashboard confusing, and the setup process not entirely intuitive.
User experience issues such as inaccessible booking widgets and occasional login problems.
Pricing concerns related to additional charges for certain features, such as API access.
Technical glitches and the need for improvements in handling bookings smoothly.
Lack of comprehensive tutorial materials for easier self-guided setup and troubleshooting.
Final Thoughts
The "BTA Appointment Booking App" is widely regarded as an effective and robust tool by users across different sectors, with its top-tier customer support standing out as a signature feature. Though there are areas for improvement, particularly regarding user-friendliness and technical robustness, its customizable features and efficient integration capabilities make it a valuable asset for businesses needing reliable booking solutions.
Chestnut Ridge Sewing
Jun 23, 2024
on
Shopify
I am very happy with using BTA to schedule classes. They are also very prompt and helpful to answer any questions. D'Angelo's help and Customer Service are over the top! Definitely a 5 star!
Collision Advice
Jun 23, 2024
on
Shopify
BTA support folks have been very responsive and helpful! It's nice to have real people responding knowledgeably about their product!
Breasy
Jun 19, 2024
on
Shopify
I tested a lot of booking apps and this one its one of the best! Additionally their support team is very friendly and helpful.
UK Beauty Schools
Jun 06, 2024
on
Shopify
Outstanding customer service from João R. Every time I have an issue, we always find a solution. Keep up the great work!
Yokkao Thailand Store
Jun 06, 2024
on
Shopify
This app is great! Seriously, their customer service is top-notch—super quick responses and genuinely helpful.
SerenitywithSarah
May 30, 2024
on
Shopify
I have tried many booking apps and BTA just works. Setup is intuitive and the product page calendar booking option is great for my clients. Customer support is easy to get a hold of and very helpful.
Hill Country Weavers
May 29, 2024
on
Shopify
We use BTA to schedule classes for our yarn shop. It's very easy to use, but if we ever have questions, their support is second to none! Highly recommend!
Brooklyn Craft Company
May 27, 2024
on
Shopify
BTA truly has the best customer service. They are so quick and communicative anytime I need something shifted internally.
sonoyou.es
May 27, 2024
on
Shopify
The only app int he market suitable for product rental (and for many other types of appointments but I speak about what I do) the are continuously developing new features and have a pretty solid customer support to help you with almost anything. Been using BTA for almost 3 years now and it is a nice solution for renting products allowing for multiple customisation and configuration that other apps does not.
Do Good Sports Club
Apr 03, 2024
on
Shopify
The app is pretty easy to use, for us and for our customers. Customer service and chat have been amazing.
Sanibel Candle Company
Apr 02, 2024
on
Shopify
Out of all the Reservation apps we have tried this one is the best for the price. The tech support is great! With that said I wish I didn't need to use them as much as I do. Thats the only downer.
Curated Collection
Mar 27, 2024
on
Shopify
Amazing customer support, I had an issue with reservation widget and it was resolved very quickly. Been using the app for almost a year and wouldn't go anywhere else!
Melted Aromas
Mar 26, 2024
on
Shopify
I use BTP for my candle making classes and last night I was really struggling with an issue. I logged on today and decided to ask for help and was so pleased. D'Angelo was very helpful!! i am now stress free and happy with the outcome.
Doctora Maria Garcia Lahens
Mar 26, 2024
on
Shopify
I LOVE THIS APP. The app is easy to use and the support is 5 five stars. D'Angelo was incredibly helpful! I highly recommend this app to anyone!
Wild Aisle Florals
Mar 22, 2024
on
Shopify
I've just launched my first business using Shopify and BTA as my POS and so far, it's been great. The customer service has been outstanding for me, as I've never built or operated a website before and there's a lot to learn. They're quick to respond to my questions and always guide me through the step to solve problems. I recommend this, especially as a beginner!
Babylon Mercantile
Mar 21, 2024
on
Shopify
We have been using BTA for appox 3 years for our onsite Cooking Classes - While the app has been solid and easy to use - the customer support is without a doubt the best team I have ever experienced. We are always able to connect via chat immediately and the support we get goes above and beyond our expectations.
Most recently Joao quickly resolved an issue we were having and then took the time to add a function for our store that enables us to increase bookings. This was something that we had been struggling with for a while and he created a solution for us that is a game changer! We have worked with Joao, D'Angelo and the rest of the team no matter who you get on chat - they are smart, extremely helpful and pleasent. Thank you for building a team that truly helps businesses thrive.
Made Stitch Company
Mar 18, 2024
on
Shopify
This app has the functionality I want but has unexpected problems.
My business provides sewing classes, parties, and camps for kids, teens, and adults. I moved to Shopify from another booking platform. Finding Book That and testing it before I moved platforms was a key reason I moved to Shopify. My experience has been uneven.
The setup was not intuitive, but D'Angelo was very helpful during the process. Once I became familiar with the platform, loading classes was manageable.
However, several technical difficulties have occurred in the last couple of weeks. Parents have repeatedly told me they cannot register on their smartphones. This has led to lost sales, time spent on the phones with customers, and a bad experience for parents who have purchased a sewing party for their child.
One customer called me at the time they were trying to register on their smartphone. I could not replicate the issue they were seeing on their end, but after thirty minutes of troubleshooting, the customer could finally check out on Shopify. Immediately after that order was submitted, I received an email from BTA saying, "This is an automated email from BookThatApp about a problem creating a booking from one of your orders." After receiving the email, I checked in BTA and discovered that, indeed, there was no booking for that customer. I had to create the booking manually. The order captured in Shopify did not have any class information, so if I had not been in communication with the customer, I would not have known I needed to create the booking manually, and the class would have been oversold. I reached out to Support to figure out what had happened. D'Angelo was very polite, but unable to see anything that might have caused the problem. He just said to let them know if it happened again.
Island Snow Bus
Jan 31, 2024
on
Shopify
I use BTA for a small business I operate selling skiing and snowboarding day-trips from Long Island, NY to a bunch of ski areas in the Northeastern USA. It's fantastic and I highly recommend it to anyone who needs a booking platform. It's highly customizable and adaptable and can be tailored to suit almost any situation a person can think of. Best of all, when problems arise, their tech support staff is excellent. They're quick to respond, always very friendly and, above all, they know their stuff! They always have an answer to my question and a fix for my problem. I give my highest endorsement to BookThatApp!
Diesel Training
Jan 29, 2024
on
Shopify
BTA is a very easy to use booking system. The customer service is amazing! Any time we have struggled or had issues, D'Angelo is quick to respond and assist us with a solution. Highly recommend this app to others!
Epoxy Chemtec
Jan 12, 2024
on
Shopify
This app is very useful and I also got a very good service from D'angelo. He helped implement what I needed and took time to explain to me how to do it, thank you!