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Customer reviews: BTA Appointment Booking App

Reviews (553)

Overall rating
4.7

What Merchants Think

The "BTA Appointment Booking App" receives predominantly positive feedback from businesses using it for booking and scheduling needs across various industries. Merchants appreciate the app's powerful functionality, ease of integration, and especially commend its outstanding customer support. While most users express satisfaction with the app's features and benefits, a few have reported occasional technical challenges and wish for improvements in user-friendliness.

Key Strengths

  • Excellent customer service, highlighted by timely, friendly, and solution-oriented support, especially by team members like D'Angelo and Sisco.
  • Easy integration with platforms such as Shopify, facilitating seamless booking experiences for end-users.
  • Comprehensive features that support diverse business needs, including classes, events, and rentals.
  • Highly customizable, allowing businesses to tailor functionalities to specific needs.
  • Reliable and efficient in handling large volumes of booking transactions.

Common Concerns

  • Some users find the admin dashboard confusing, and the setup process not entirely intuitive.
  • User experience issues such as inaccessible booking widgets and occasional login problems.
  • Pricing concerns related to additional charges for certain features, such as API access.
  • Technical glitches and the need for improvements in handling bookings smoothly.
  • Lack of comprehensive tutorial materials for easier self-guided setup and troubleshooting.

Final Thoughts

The "BTA Appointment Booking App" is widely regarded as an effective and robust tool by users across different sectors, with its top-tier customer support standing out as a signature feature. Though there are areas for improvement, particularly regarding user-friendliness and technical robustness, its customizable features and efficient integration capabilities make it a valuable asset for businesses needing reliable booking solutions.

Loc'Kids

Jul 14, 2024  on Shopify

Excelente aplicacion para el alquiler de material, el servicio cliente es optimo. El chat disponible permite de solucionar o de responder rapidamente a cualquier problema que tengamos. Muchas gracias

Just Ballet

Jul 09, 2024  on Shopify

Great product and customer support has been amazing. D'Angelo patiently took me through the installation process and answered all of my questions. Highly recommend.

North County Canine Training

Jul 04, 2024  on Shopify

The BTA staff always do their best to help us and we often have solutions to issues within a few minutes if not hours. We have tried many different applications for booking services through Shopify and can say that BTA has served our store the best out of all of them. Thank you for everything you do.

Clae Space

Jul 04, 2024  on Shopify

I can't explain or comprehend why this app is so user unfriendly. Doing anything simple, like changing the email address that emails are sent from, require so much more information and time than any of the other platforms I use. Even adjusting email templates for Reminders, require HTML knowledge and competency with Liquid Variables! With the cost of this app, the time spent trying to brand it has been incredibly frustrating. The good points are its flexibility for having courses (that run multiple weeks) or classes and lots of input details. However these have been outweighed by my frustration in trying to do simple branding exercises on the platform. If anyone has any suggestions on either how to make it easier or another app, I would appreciate it!

Rent & Renew

Jul 01, 2024  on Shopify

Our site has not launched yet, but the support in getting it there has been fantastic. Other providers pretend to offer the vital functions that this app actually offers. Will feedback more as we progress.

Bent Rods Guiding & Fishing Co

Jun 30, 2024  on Shopify

The service I received today was fantastic, and he stayed the course to help me accomplish my goal until it was completed entirely. Last week I had reached out but wasn't ready to embark on implementing the solution. When I started a chat today, it was the same person so the past conversation was not lost in translation- super helpful in keeping clarity and reducing my frustration. The app has made some adjustments over the past year that have helped a lot. We are now easily able to take a 50% deposit. When I have more time, there are a few other issues I need to tweak, but I am much happier with the app and service today than I was originally- and I feel confident in the support I will receive!

Crystal Davidson

Jun 29, 2024  on Shopify

If I could give it a lower rating I would. I have been dealing with this app and its lack of decent tech support for over two years. CONSTANT tech issues, which they have to walk me through a work around fix as they are so involved. And getting support itself is beyond time consuming. Days and weeks. Via email. My latest issue has been happening at minimum the past several weeks. I figure out today that people are trying to book, mostly unable to, but occasionally making it through, Shopify is taking payment , and BTA is not recording date and time or even inputting into my calendar.. I go check and none of my services are properly booking. I email tech support for almost 2 days now. ZERO response. My booking is how I make my living almost 100%. I now have to somehow figure out how to set up an entire new booking system on the fly so I can make money to pay my bills. I’ve been wondering why there’s suddenly nobody booking. This is why, BTA non functioning app. Don’t download this awful app, you will absolutely regret it. Shopify needs at least one decent booking app option, because this is absurd. This is in addition to: double bookings, bookings made online on days I have blocked off, bookings that don’t even show up in calendar until after the appointment. Clunky, non user friendly, but most of all nonworking and not reliable or even existent tech support.

Only Designer Hire

Jun 27, 2024  on Shopify

The Book that App Team are always so prompt with responding & resolving my question! Really easy platform to use, I've never had any issues at all - highly recommend

Relais Plein Air

Jun 26, 2024  on Shopify

Even though the app is not always straightforward, help desk is great, fast answers and great answers, which makes it a great solution for our rental and outdoors activities shop. Special thanks to D'Angelo and Jao for their support.

Whiskers N Paws

Jun 24, 2024  on Shopify

We have been using BookThatApp for 5 years for scheduling our pet services and we are very happy with it. The app is feature-rich and supports easy customization through snippets, allowing us to present the booking feature on our website to suit various use cases. The support team is very responsive and top-notch. We look forward to more features and enhanced stability under their new management.

haebom

Jun 24, 2024  on Shopify

Our requirements were pretty demanding, and BTA was the only app that met most of them. With my limited development knowledge, I was able to implement the features we needed, and the team at BTA provided fast and friendly support.

Ethos Studios

Jun 24, 2024  on Shopify

They have an outstanding customer service. I really appreciate the support I received from Joao R. He's so good! He solved my issue really quick. Highly recommended app!!!

Chestnut Ridge Sewing

Jun 23, 2024  on Shopify

I am very happy with using BTA to schedule classes. They are also very prompt and helpful to answer any questions. D'Angelo's help and Customer Service are over the top! Definitely a 5 star!

Collision Advice

Jun 23, 2024  on Shopify

BTA support folks have been very responsive and helpful! It's nice to have real people responding knowledgeably about their product!

Breasy

Jun 19, 2024  on Shopify

I tested a lot of booking apps and this one its one of the best! Additionally their support team is very friendly and helpful.

UK Beauty Schools

Jun 06, 2024  on Shopify

Outstanding customer service from João R. Every time I have an issue, we always find a solution. Keep up the great work!

Yokkao Thailand Store

Jun 06, 2024  on Shopify

This app is great! Seriously, their customer service is top-notch—super quick responses and genuinely helpful.

SerenitywithSarah

May 30, 2024  on Shopify

I have tried many booking apps and BTA just works. Setup is intuitive and the product page calendar booking option is great for my clients. Customer support is easy to get a hold of and very helpful.

Hill Country Weavers

May 29, 2024  on Shopify

We use BTA to schedule classes for our yarn shop. It's very easy to use, but if we ever have questions, their support is second to none! Highly recommend!

Brooklyn Craft Company

May 27, 2024  on Shopify

BTA truly has the best customer service. They are so quick and communicative anytime I need something shifted internally.

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