The "BTA Appointment Booking App" receives predominantly positive feedback from businesses using it for booking and scheduling needs across various industries. Merchants appreciate the app's powerful functionality, ease of integration, and especially commend its outstanding customer support. While most users express satisfaction with the app's features and benefits, a few have reported occasional technical challenges and wish for improvements in user-friendliness.
Key Strengths
Excellent customer service, highlighted by timely, friendly, and solution-oriented support, especially by team members like D'Angelo and Sisco.
Easy integration with platforms such as Shopify, facilitating seamless booking experiences for end-users.
Comprehensive features that support diverse business needs, including classes, events, and rentals.
Highly customizable, allowing businesses to tailor functionalities to specific needs.
Reliable and efficient in handling large volumes of booking transactions.
Common Concerns
Some users find the admin dashboard confusing, and the setup process not entirely intuitive.
User experience issues such as inaccessible booking widgets and occasional login problems.
Pricing concerns related to additional charges for certain features, such as API access.
Technical glitches and the need for improvements in handling bookings smoothly.
Lack of comprehensive tutorial materials for easier self-guided setup and troubleshooting.
Final Thoughts
The "BTA Appointment Booking App" is widely regarded as an effective and robust tool by users across different sectors, with its top-tier customer support standing out as a signature feature. Though there are areas for improvement, particularly regarding user-friendliness and technical robustness, its customizable features and efficient integration capabilities make it a valuable asset for businesses needing reliable booking solutions.
Trip Store
Sep 29, 2024
on
Shopify
I can say for sure that BookThatApp has the best support I have ever encountered. It responds quickly and even makes the settings you need. Simply magic! On other sites, at best, you will be answered by a useless bot. The application is very flexible and can be easily customized for any task. The only thing that bothers me is that I need to pay for each booking, even if this booking was created on the Airbnb website and using calendar synchronization, BookThatApp considers it created and protected as payment. This is a very daring decision - to take money for the fact that Airbnb tried to sell my property))
Tonraum.studio
Sep 26, 2024
on
Shopify
I usually try to avoid bad reviews. In this case, however, I want to warn you.
For over a month now, there has been an error where the booking widget on the website very often does not load and bookings are therefore not possible.
The result is lost customers and thus lost money.
Ok, things like that can happen, but the bad thing in this case is the support.
When I reported the error, I was told that the error had already been fixed. I had to prove the opposite. Then I was told that it was because my browser was out of date. Nonsense, I test several browsers in different (current) versions. Then I was told that it was only on Apple systems, which
After a month, they reported the problem as solved, but I was able to reproduce the error in seconds.
Either the support is completely incompetent or they are deliberately telling untruths. I don't know, but either way is bad and makes working together impossible.
My Store
Sep 23, 2024
on
Shopify
É o melhor App que existe, estou muito satisfeito, excelentes profissionais e um apoio ao cliente 5 estrelas!
the hockey pro shop
Sep 22, 2024
on
Shopify
Frustrating, as of today, I am not able to log in. I tried the forget my password and its showing my email is not valid. I just received emails from them yesterday. I have previously had issues (last month) with them having a bug where people couldn't check out. I originally thought it was shopify but their support team let me know they were working with Bookthatapp to resolve as it was something from their end. So, two months in a row, I have had issues that is preventing me from receiving bookings or being able to add/edit bookings (today). I submitted a ticket today but unfortunately, there isn't any number to call for support, so I had to submit a ticket.
London Christmas Tree Rental
Sep 18, 2024
on
Shopify
João. Super helpful.
I just couldn't figure something out but they were very helpful. Understandable language and graphics to explain the fix.
Very much appreciated- thank you
Kalevala
Sep 17, 2024
on
Shopify
Thank you for your help in chat and fast problem solving! I had a few questions and all was solved in a minute!
Wellington Chocolate Factory
Sep 17, 2024
on
Shopify
Amazing app, does just what we need it to do! We have over 100 people book tours a week with this app.
Made Sewing Studio
Sep 12, 2024
on
Shopify
I've been using this app with Shopify for almost 10 years, and I love it. The customer service is the best. They are so patient and work me through even the most basic stuff to make my booking system work well for my students. I've never had a bad experience with their customer service team. Shout out D'Angelo!
Gold Mobility Scooters of Orlando LLC.
Sep 10, 2024
on
Shopify
Amazing customer service team. Always able to tackle the issue and point me in the right direction while making understanding easy. D'Angelo has been the best to work with! Also the app easily integrates onto your shopify store making this a seamless experience.
My Store
Sep 10, 2024
on
Shopify
I have used this application for numerous clients now with different use cases. The support received via the live chat is the best I've ever experienced, all support staff are amazing. Thanks for the brilliant app & support that comes along with it!
Home Love Events
Sep 09, 2024
on
Shopify
Customer service is incredible! I haven't experienced service like this in so long. They respond so quickly, and it's an actual human. I've used lots of apps on the Shopify platform and have never experienced customer service like this.
YOKKAO TH
Sep 08, 2024
on
Shopify
Book That App (BTA) is fantastic! The support team is super helpful and solves problems quickly. Their fast and friendly service makes everything run smoothly. Highly recommended! Thanks, BTA, for all your great help!
Liza Clifford Professional Bra Fitting Studio
Sep 05, 2024
on
Shopify
I have been using BTA for a year now and has been a smooth ride. Their Consultant Sisco C always ready to assist and resolve any problems we may have.
Aerenica
Sep 04, 2024
on
Shopify
Ho avuto un problema relativo all'accesso al nostro account, ma con l'assistenza di Sisco C. siamo riusciti a risolvere il problema.
Grazie mille
Paris Boat Club
Aug 28, 2024
on
Shopify
BTA réponds parfaitement à mes attentes !
Mes clients peuvent maintenant directement réserver sur mon site !
A l'installation de BTA, la documentation et le recours à l'aide en ligne m'ont épaulé pour finaliser la configuration et la personnalisation de l'outils de réservation.
L'aide est permanente et aujourd'hui j'ai eu un problème d'affichage... l'assistance en ligne (Sisco C.) m'a accompagné et a résolu le problème en 2 minutes !
Je recommande cette application.
NAP N NOSH
Aug 26, 2024
on
Shopify
I would recommend this app because of the exceptional customer support they provide. I run a B&B and need BTA to sync with external calendars from another platform. I find the language and navigating complicated but I contact the support team and they ALWAYS resolve the problem for me quickly and expertly.
Seaside Surf Shop
Aug 20, 2024
on
Shopify
Pretty easy to set up. Theres a couple minor things but we are able to rent our gear without any issue and set it all up within a few hours.
Rapid Eye Darkrooms
Aug 20, 2024
on
Shopify
Fantastic customer service. As soon as you message with the targetted issue, they will work on that, get the main issue and solve it for you or reply with the solution. I have gotten in touch with their customer service and Sisco is always on it. Thank you lots mr.
Marché
Aug 17, 2024
on
Shopify
Just started using BTA and absolutely love it. Allowed us to present classes and class bundles to our customers in a way that we have never been able to do before. The support has been outstanding. Support response is quick and solutions are explained in easy to understand language often accompanied with screen shots. D'Angelo is the staff member I have had the most interactions with and cannot say enough wonderful things about the level of support.
Stewart Brewing
Aug 05, 2024
on
Shopify
Works great and the team are always quick to help us with anything we need.
Any time we need help, the support team are always on hand and help us with any problems straight away.