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Customer reviews: BTA Appointment Booking App

Reviews (524)

Overall rating
4.7

What Merchants Think

The "BTA Appointment Booking App" receives predominantly positive feedback from businesses using it for booking and scheduling needs across various industries. Merchants appreciate the app's powerful functionality, ease of integration, and especially commend its outstanding customer support. While most users express satisfaction with the app's features and benefits, a few have reported occasional technical challenges and wish for improvements in user-friendliness.

Key Strengths

  • Excellent customer service, highlighted by timely, friendly, and solution-oriented support, especially by team members like D'Angelo and Sisco.
  • Easy integration with platforms such as Shopify, facilitating seamless booking experiences for end-users.
  • Comprehensive features that support diverse business needs, including classes, events, and rentals.
  • Highly customizable, allowing businesses to tailor functionalities to specific needs.
  • Reliable and efficient in handling large volumes of booking transactions.

Common Concerns

  • Some users find the admin dashboard confusing, and the setup process not entirely intuitive.
  • User experience issues such as inaccessible booking widgets and occasional login problems.
  • Pricing concerns related to additional charges for certain features, such as API access.
  • Technical glitches and the need for improvements in handling bookings smoothly.
  • Lack of comprehensive tutorial materials for easier self-guided setup and troubleshooting.

Final Thoughts

The "BTA Appointment Booking App" is widely regarded as an effective and robust tool by users across different sectors, with its top-tier customer support standing out as a signature feature. Though there are areas for improvement, particularly regarding user-friendliness and technical robustness, its customizable features and efficient integration capabilities make it a valuable asset for businesses needing reliable booking solutions.

Houtmerk

Feb 03, 2025  on Shopify

We have been using BookThatApp for years and are very satisfied. It’s a powerful and flexible tool that keeps our bookings running smoothly. The integration with our webshop works flawlessly, providing our customers with a seamless experience. What we appreciate most is the support—always fast, helpful, and solution-oriented. Whenever we have a question or encounter an issue, we receive a clear and effective response in no time. In short, a reliable app with excellent service—highly recommended for anyone looking for a strong booking tool!

Manucure Russe Haute Couture

Jan 28, 2025  on Shopify

Trés bonne application pour planifier nos événements dans notre centre de formation. Support technique super réactif à n'importes quelles heures.

Skye College

Jan 22, 2025  on Shopify

After trying countless booking apps to manages a school bus service, this was by far the most comprehensive and easiest to work with. The customer service is very helpful and quick.

noellesalon

Jan 09, 2025  on Shopify

Excellent experience, I have been using the app for my salon for almost 2 years and I love it. They are very responsive to my business and truly care about my success. Highly recommend.

Likey Global

Jan 02, 2025  on Shopify

Used the paid version for our other websites and worked fine until we wanted to improve our booking system. Admin dashboard can be confusing and when you contact support they talk to you in a condescending tone, very unprofessional. For the price there are better options.

Payless Janitorial

Dec 23, 2024  on Shopify

I contact support and help me install the widgets within minutes. They have great customer services and a great system

Locked and Loaded Training Center

Dec 02, 2024  on Shopify

Incredible support! Always helpful and patient and make sure it get's done right. Don't ever feel like you can't reach out to them! They're great!

Cake Design Granby

Nov 26, 2024  on Shopify

J'ai recu de l'assistance par Clavardage de d'Angelo et il a su immédiatement m'aider à ajuster une programmation..en francais en plus :) Merci beaucoup. Très satisfaite du service!

Rosa nigrum

Nov 24, 2024  on Shopify

Excellent product and an outstanding support team. I’m extremely satisfied and would highly recommend it to others.

All Fired Up Winter Park

Nov 19, 2024  on Shopify

BTA support is great! I had an issue and DeAngelo fixed it within minutes of me initiating the chat!

Three Palms Travel Co

Nov 19, 2024  on Shopify

Great App, offers so much variety on what you need for your own personal business, would 100% recommend :)

Connected Stitches Yarn & Fiber Shop

Nov 17, 2024  on Shopify

This app has made booking for classes and events I host in my shop SO much easier. It integrates with shopify classes I create and then the calendar populates on my website. It has saved me hours of configuring and time. The help and chat feature is great, I feel like I get help almost immediately and customer service is awesome.

Pro Dive Central Coast

Nov 14, 2024  on Shopify

The app works really well for us and suits our needs. Support is fantastic, just had an issue, got into a chat and the problem was solved inside of 10 minutes. Would totally recommend this app.

Clay Casa

Nov 11, 2024  on Shopify

We are very happy with BTA for our party bookings at our paint-your-own pottery studios! Plus, the support is great! Sisco specifically has been super helpful as we tweak the functionally of BTA as we grow!

SymbiOp Garden Shop

Nov 03, 2024  on Shopify

The BTA support team has been super helpful anytime we've had an issue come up with our website in relation to class bookings. D'Angelo has always been timely to respond, as well as always providing some form of troubleshooting that has fixed the problem entirely or supported us in getting resolving major needs.

Norvajärven koirametsä

Oct 23, 2024  on Shopify

Support team has been great! Have been helping finding solutions that work with our needs. Great app.

marcelsculinaryexperience

Oct 09, 2024  on Shopify

We are using BTA on our websites for 2 different stores and couldn’t be happier. The app is easy to use and integrate into your website without needing to know programming. In addition to being a great app, the customer service is amazing. Support team responds quickly and continues checking in with you until your issue is resolved. D’Angelo has been exceptionally supportive with the many questions we submit.

Woodrow Studios

Oct 08, 2024  on Shopify

Tech support an absolute dream to deal with, got me set up and understood exactly what i needed within minutes

Clothilde Store

Sep 30, 2024  on Shopify

Really happy with the support you get on this app. They've helped me numerous times and we always found the right outcome.

the hockey pro shop

Sep 30, 2024  on Shopify

10/1 Update- the team got back to me the following morning and resolved my issue and my husbands reset password came through later that night so we were able to get in and continue. I have updated my review to reflect the quick resolution. I do think there is some work to be done on being more user friendly especially with schedules when you have multiple coaches. There aren’t any videos and an easy way to handle multiple coaches and also have a resource as well the coach would be using. I got it figured out but it took a lot of trial and error but not exactly how I need it. Will continue to work through and reach out to the staff for help. Frustrating, as of today, I am not able to log in. I tried the forget my password and its showing my email is not valid. I just received emails from them yesterday. I have previously had issues (last month) with them having a bug where people couldn't check out. I originally thought it was shopify but their support team let me know they were working with Bookthatapp to resolve as it was something from their end. So, two months in a row, I have had issues that is preventing me from receiving bookings or being able to add/edit bookings (today). I submitted a ticket today but unfortunately, there isn't any number to call for support, so I had to submit a ticket.

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