I usually try to avoid bad reviews. In this case, however, I want to warn you. For over a month now, there has been an error where the booking widget on the website very often does not load and bookings are therefore not possible. The result is lost customers and thus lost money. Ok, things like that can happen, but the bad thing in this case is the support. When I reported the error, I was told that the error had already been fixed. I had to prove the opposite. Then I was told that it was because my browser was out of date. Nonsense, I test several browsers in different (current) versions. Then I was told that it was only on Apple systems, which After a month, they reported the problem as solved, but I was able to reproduce the error in seconds. Either the support is completely incompetent or they are deliberately telling untruths. I don't know, but either way is bad and makes working together impossible.

I can't explain or comprehend why this app is so user unfriendly. Doing anything simple, like changing the email address that emails are sent from, require so much more information and time than any of the other platforms I use. Even adjusting email templates for Reminders, require HTML knowledge and competency with Liquid Variables! With the cost of this app, the time spent trying to brand it has been incredibly frustrating. The good points are its flexibility for having courses (that run multiple weeks) or classes and lots of input details. However these have been outweighed by my frustration in trying to do simple branding exercises on the platform. If anyone has any suggestions on either how to make it easier or another app, I would appreciate it!

If I could give it a lower rating I would. I have been dealing with this app and its lack of decent tech support for over two years. CONSTANT tech issues, which they have to walk me through a work around fix as they are so involved. And getting support itself is beyond time consuming. Days and weeks. Via email. My latest issue has been happening at minimum the past several weeks. I figure out today that people are trying to book, mostly unable to, but occasionally making it through, Shopify is taking payment , and BTA is not recording date and time or even inputting into my calendar.. I go check and none of my services are properly booking. I email tech support for almost 2 days now. ZERO response. My booking is how I make my living almost 100%. I now have to somehow figure out how to set up an entire new booking system on the fly so I can make money to pay my bills. I’ve been wondering why there’s suddenly nobody booking. This is why, BTA non functioning app. Don’t download this awful app, you will absolutely regret it. Shopify needs at least one decent booking app option, because this is absurd. This is in addition to: double bookings, bookings made online on days I have blocked off, bookings that don’t even show up in calendar until after the appointment. Clunky, non user friendly, but most of all nonworking and not reliable or even existent tech support.