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Customer reviews: BTA Appointment Booking App

Reviews (344)

Overall rating
4.8

What Merchants Think

The "BTA Appointment Booking App" receives predominantly positive feedback from businesses using it for booking and scheduling needs across various industries. Merchants appreciate the app's powerful functionality, ease of integration, and especially commend its outstanding customer support. While most users express satisfaction with the app's features and benefits, a few have reported occasional technical challenges and wish for improvements in user-friendliness.

Key Strengths

  • Excellent customer service, highlighted by timely, friendly, and solution-oriented support, especially by team members like D'Angelo and Sisco.
  • Easy integration with platforms such as Shopify, facilitating seamless booking experiences for end-users.
  • Comprehensive features that support diverse business needs, including classes, events, and rentals.
  • Highly customizable, allowing businesses to tailor functionalities to specific needs.
  • Reliable and efficient in handling large volumes of booking transactions.

Common Concerns

  • Some users find the admin dashboard confusing, and the setup process not entirely intuitive.
  • User experience issues such as inaccessible booking widgets and occasional login problems.
  • Pricing concerns related to additional charges for certain features, such as API access.
  • Technical glitches and the need for improvements in handling bookings smoothly.
  • Lack of comprehensive tutorial materials for easier self-guided setup and troubleshooting.

Final Thoughts

The "BTA Appointment Booking App" is widely regarded as an effective and robust tool by users across different sectors, with its top-tier customer support standing out as a signature feature. Though there are areas for improvement, particularly regarding user-friendliness and technical robustness, its customizable features and efficient integration capabilities make it a valuable asset for businesses needing reliable booking solutions.

Drive Style GearShop

Jul 14, 2025  on Shopify

As a first-time Shopify developer setting up booking systems, BookThatApp (by Zetya) has been a standout,feature-rich, intuitive, and backed by exceptional support.

Domaine d'Ardhuy

Jul 01, 2025  on Shopify

Gros point fort : le support technique d'aide (assistance client) de l'application fonctionne très bien, les réponses sont réactives et efficaces. Merci !

Aber Falls Distillery

Jun 09, 2025  on Shopify

Sisco on the live chat was such a massive help, and was available immediately for my query. Thank you Sisco for your friendly and helpful manner. My query was resolved efficiently

Galerie

Jun 02, 2025  on Shopify

Très réactif pour aider super hotline

Energeticas

May 27, 2025  on Shopify

Great app with a lot of functionalities, easy to integrate with Shopify shops and also support the use of services. The support has been very good as well

COZUMEL EXPERTS

May 14, 2025  on Shopify

Es lo que buscaba para una tienda de Tours vacacionales y el soporte que brindan es de lo mejor, la recomiendo ampliamente

The Queen's Lace

May 05, 2025  on Shopify

We have used BTA for over 3 years and it's the only booking app we have ever used. Simple to set-up and very good interface on the customer side and on the store side. Customer support is extremely responsive and any issues are quickly resolved. My one wish is that there is a way for google analytics to integrate with the app. As soon as a customer begins the booking process on the BTA side, we lose side of customer conversions.

Kitchen 1B

Apr 25, 2025  on Shopify

Great app! It helps our business to customize using their app. Fast and Awesome Customer Service!

Golf Vault

Apr 22, 2025  on Shopify

Joao was an incredible help to us when we experienced an issue with our website usability. He was clear, concise, and timely, successfully helping us solve our issue.

ATCO's Community Equipment Program

Apr 17, 2025  on Shopify

The App itself is very easy to set up and use. I've used other apps and this one has impressed me the most, and given me the ability to customize almost everything for our store. The BTA team is incredible to work with. I've ran into issues twice so far, that the BTA team was very quick to respond and were able to address the problems.

SLB Norway Welfare & Sports Club

Apr 15, 2025  on Shopify

Fantastic support with those guys, they reply to any issues within SECONDS. Keep it up!

SOCOTEC UK Limited

Apr 09, 2025  on Shopify

Great app and support very efficient

LA GALANA

Apr 01, 2025  on Shopify

I have been using BookThatApp for over 3 years and am very satisfied. Reliable and offers many options.

The Candle Bar

Mar 26, 2025  on Shopify

Support was super speedy and helpful! Would recommend!

Axellocgp

Mar 25, 2025  on Shopify

very responsive and professional after-sales service

ou.bai.tou.ri coffee roasters

Mar 25, 2025  on Shopify

アプリの完成度も良いが、何よりカスタマーサポートが素晴らしい。 レンスポンスと的確なアドバイスと親切さは使い続けることに十分な価値を見出せると感じます。

Ivy Grove Rentals

Mar 22, 2025  on Shopify

Rob B was super wonderful to work with at BTA. BTA is fairly simple to use where I was able to set up everything on my own. I wanted to make sure all my settings were correct so I contacted support and was connected with Rob B. We reviewed the functions and how they should operate and he was able to view my settings and make corrections for me. I am happy with the app itself as well as their customer service - thanks again Rob :)

Canadian Barista Institute

Mar 21, 2025  on Shopify

very good calendar app

lafattoriadeisalari

Mar 21, 2025  on Shopify

Great App to sell my event booking

OMOTENASHI JAPAN

Mar 21, 2025  on Shopify

Amazing support, very quick response, professional and friendly! highly appreciated

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